I've had issues with my overall oral health since I was in my 20s; surgeries, deep scalings, tooth…read moreloss. One of my dentists did a scan and found that something had eaten my bone away in two areas - very scary to look at, but didn't even notice it unless it became infected. Dr. Koo assessed the situation and explained the surgery that needed to be done which included removing my remaining top teeth in order to remove a 2 inch cyst, and regrowing bone. I'm happy to report that the surgery was painless and that when post-surgery pain set in Dr Koo was able to prescribe something that kept me comfortable and the pain was gone within a few hours. Next step implants with the incredible Dr. Koo!

I needed to have one wisdom tooth extracted. I have never had a tooth extracted before. My anxiety…read moreand anticipation level had skyrocketed. Dr. Koo and his staff were so kind and caring. They created a feeling of safety and calm. Everything I wasn't! Dr. Koo listened very carefully to my needs and fears. I awoke and - tooth was out! Over! Done! If I ever need any level of oral surgery again (pray not), this is the only office I would contact. They are the best!!!! I am NOT attaching a pic of my tooth! Lois C.

He is a terrific dentist and a wonderful human being. Caring, gentle, and genuinely concerned about…read morehis patients.

Dr. Kenneth Zachmann is my family dentist and I have been going to him for years since he took…read moreover the practice. This is a very small and personalized practice. He is always available to handle emergencies. He is gentle and he has a great staff. I also love my hygienist Jess! She is wonderful and very gentle. She also has a great demeanor. It makes it very easy to go get my cleanings.

I was very happy with Dr. Wardius and the work went without a problem. I was told what my final…read morepayment would be and received estimate from insurance. Very much like others(Whom have commented) the office staff leaves MUCH to be desired. I paid my bill in full for the amount i expected and had been told. That was my last visit in Sept. In February i received a email saying i owed 470.00 for a CT scan. I paid in full what i was told to pay in Sept. I contacted the office and asked why the first i was hearing about this was 5 months later and the response was i owe the money. I told them i paid in full I paid 5500+ on my final visit. Today i received a call from a collection agency saying i had been delinquent since Sept. and payment was due in full. I pay my bills, excellent credit score and to be sent to a collection agency and effect my credit over there shooty billing is a place i would stay far away from. I also will be in touch with my referring dentist. I hope they enjoy the $470.00 dollars as i am hopeful this will help others not get caught in what seems to be a common sneaky pratice.

I chose to bring my daughter to this practice on the recommendation of our Orthodontist for a…read moresurgical procedure as part of the work with her braces. Her recovery has been good, with no complications to speak of (only two weeks in at time of writing this). So the services provided by Dr. Wardius appear to have met expectations. Unfortunately, the office experience left something to be desired. While a comfortable and soothing ambiance make for nice experience, day of, I was disappointed with poor communication with the office staff around the costs involved. After completing our consult visit and scheduling the surgery I asked for a cost estimate and was presented with expected costs, based on expected insurance coverages. Two weeks later these were updated based on an uncovered service performed at the consult (a CT scan), and I was provided what I understood to be final numbers (assuming that nothing would change during the procedure that would require additional services or coverage-wise from insurance). On the day of the procedure, everything proceeds as expected. No additional services needed or performed and payment requested matches the estimate I had been provided. Two weeks later I am now being charged for a service (the CT scan) that was supposed to have already been accounted for, as I was told that it had been, two weeks prior to the procedure. But they are telling me that I mis-read the email when they said "The balance was added to the patient account." If so, that estimate should reflect that amount. When a customer is quoted a price for promised services to be rendered, and those exact services are what is completed, then that price shouldn't change after the fact. Trying to discuss this with the office manager was the final straw as she was more interested in expediting the call, crossing it off her to-do list and getting off the phone than to honestly hear the concern and frustration that a client had with their experience. This "problem customer" as I am sure to be referenced as behind their closed doors, could have been a learning experience for the team so that they could better understand how to service their customer's needs. Instead it was so much more transactional and disappointing. I will be sure to pass this experience back to the original referring office and to find another practice for my son when he is due up in the coming years.

I had my 3rd implant with these guys yesterday. The first two, from a couple months ago, seem fine…read moreso far, though I have not had crowns put on them yet. This morning they gave me a call - I thought it would be asking how I was, instead they informed me the dentist I saw just yesterday had suddenly left, and I needed a new provider. They refused to give me any reason for his leaving. I've worked 45 years and never heard of a professional leaving overnight with no notice. The manager I spoke to said she knew nothing about it, that the central office had not shared with them, but refused to give me a central office number to talk to anyone else. How do I know the dentist was not fired for incompetence? She told me it was "not unusual" for people to leave without notice - I told her from a McDonalds maybe, but in my 45 years working I have never heard of a professional doing that. When I pressed for an answer or another number to call she hung up on me. I understand there are privacy issues they have to deal with, but I have $10,000 of work in my mouth and the guy who put it in just did a bunk. I think they owe me more than just offering to reschedule followups. If there dentists are this irresponsible how can they be trusted?

I cannot say enough good things about my experience here…read more Needed an extraction, was scared to death as I am of dentists etc. Called the Milford office for an appointment and they were booked out but she stated the Framingham office had an opening the next morning which I took. Milford staff was great and accommodating on the phone and took care of making the appointment. Arrived for my appointment and Lauren took me in and was fantastic reassuring me and stayed with me the entire time. The Doc arrived and she was fantastic, reassuring and gentle and the extraction went flawlessly! All my worrying for nothing! I highly recommend Metrowest Oral Surgical, any of the offices as they all worked together.

This pains me to do this as a customer of 15 years at this practice but this is NOT the same…read morepractice I came into. Dr. Putt has been spending too much time on the golf course (at least that is the explanation by the technicians to why I have not seen him the last 5 years). The front desk now is incredibly rude and condescending. If you don't have the right insurance, get out, if you have a question, we don't have time for this. The last hygenist I saw was yelling at me the entire time, and telling me all about how much her life sucks. The hygenist I saw for many years who was amazing left the practice unfortunately. And when I first joined they were willing to work with me on a dental plan that works for me. Now it is aggressive treatment and pressure sells that requires X-rays every 6 months and deep cleanings. If you don't like it, I was told by the front desk to GET OUT. Ok you got your wish, good riddance.

Do yourself a favor and switch dentists before making your next appointment. My entire family has…read morebeen clients of Wayland Dental for over a decade, and they are NOT the same practice. I just took a new job and have to move out of state. I was overdue for an appointment and worked with the team to squeeze in before my move. They have a new receptionist team that is incapable of running this business. They rescheduled and kept playing musical chairs with their clients appointments trying to move them around. I just went in for my appointment finally, a few days before my move- for them to tell me they do not take BCBS anymore and would charge me $450 for the appointment. When asked why I wasn't notified of this , they claim they had Delta Dental on file for me. (Later when I called back- I told them my appointment in December with BCBS and they confirmed that is who they billed out.) For months I've received emails from them telling me I was due for an appointment and to call and schedule. NOTHING about no longer accepting BCBS. I left the office so upset and called back to speak with the supervisor, Crystal. She was just as incompetent as her team. She said "if it was that big of a deal, they would have billed out to BCBS and had me mail them the check..." when I clarified that she meant bill, she corrected and said check. She wanted me to pay my insurance for seeing them out of network, and then wanted me to pay THEM whatever portion of my appointment that insurance would cover... wow they truly care about the customer... I requested a call back from Dr. Putt and plan on telling him what a disaster his team has become. When it was him and his one front desk receptionist, they might have been short handed- but they were good and actually cared and had their sh*t more together than they do now. Now I have wasted time making appointments, going to an appointment I had to leave, talking to them, crying in my car, and writing this post- all to be moving out of state with a new job, stressed as can be, and overdue for a dental appointment (after getting completely screwed over by the practice my family and I have given business to for over a decade.) I am beyond upset, and cannot advise others more to find a different dentist- this is NOT the same practice that it used to be.

I first saw Dr. Shutts over 15 years ago for a tooth extraction because of an infected root canal…read more I was very impressed with his thorough and patient explanation of what was going on, and his gentle manner. Fast forward to 2021, I found out he had moved to Wellesley to his present location. I needed 2 implants and crowns which he did an amazing job with. I couldn't have asked for any better results and he is great to talk with about all things dental, as well as any related health matters, as he has an extensive knowledge of the interface between dentistry and holistic health. I highly recommend him and Katya, they are some of the best health professionals I have seen!

They are so caring and attentive! I truly feel that my health and well being is their #1 priority…read more All the work I've had done was top notch and I couldn't be happier! Highly, highly recommended! They are the best!!

I never felt that my emotional trauma was taken seriously, and after reviewing my account history,…read moreit is obvious my dental PTSD was indeed ignored and never taken seriously. Things came to a head when I wrote an email to the office manager saying I had an unsettling and chaotic appointment, detailing what transpired. The response I received was shocking and infantilizing. There were many ways she could have responded or even apologized, but instead, my complaint was blamed on my PERSONAL CHALLENGES, yes, she wrote PERSONAL CHALLENGES! She ignored most of what I wrote, like how I was still upset that the last person who took X-rays left me with cuts and sores in my mouth for weeks, how I should not have paid for the X-rays- ZERO acknowledgement of this issue. I waited a few weeks to look at my records because I was still upset from our email exchange but now after reading the notes in my records, I am sick to my stomach. Exact notes including the soooooo and sooo from the person who cleaned my teeth. 6/16/20 -pt soooooo anxious about me cleaning her teeth today, she is sooo afraid of #8 falling out. Not noted, #8 (new tooth) fell out TWO TIMES. Yes, I was a hot mess (still am) with anxiety because of the tooth falling out TWO TIMES. 6/17/21- Patient's anxiety is very irrational due to having had an accident when she was 6 years old. WRONG and inaccurate - I was in the SIXTH grade (not 6 years old), I fell and knocked my teeth out while ice skating. It was during this time that my childhood dentist, Dr. Lucia of Lynn, MA, abused me while under sedation and was eventually arrested for insurance fraud. His shoddy and negligent work led to years of ongoing dental issues, which will continue for the rest of my life. I shared this information. I shared again and again that ANYONE in my mouth causes me anxiety. Even my last note is wrong. 2/29/25- patient NO SHOW. Not noted: 11/12/24 - I left this appointment in tears. I did not make or confirm my next appointment. I was devastated that I had a cracked crown and angry that the dentist did not discuss my gums after having had gum surgery in August. I may not have had a voice when I was in the SIXTH grade, but I have a voice now.

Best periodontist east of the Mississippi! This guy knows his stuff and does excellent work!…read more Really seems like he cares, has a great chair side manner and a great sense of humor. There's a lot of quack periodontist out there. Dr. Kramer is the real deal.

Amazing experience. Dr. Memory and the team were super professional and friendly. They guided me…read morethrough the process clearly and reminded me about the appointment several times, which was very helpful. I was quite nervous about the procedure but it was so quick. One moment I was out, the next I was done. The blink of an eye!

I am no stranger to oral surgeons. During the past 15 years I have had many extractions and three…read moreimplants. Of the 5 surgeons that I've visited Dr. Robert Memory is the best. Incredibly skillful, always willing to answer questions, and makes one feel at ease. My last visit involved extracting 6 teeth. To say the least I was a bit apprehensive, never having had so many teeth extracted at once before. The job was done pain free in about 15 minutes. After the Novocain wore off there was absolutely no pain whatsoever. And no swelling either. The extraction site healed very quickly. In my experience that is the mark of a good surgeon. I highly recommend Dr Memory.

Before my teenage daughter was to start her Invisalign treatment, we were recommended to extract…read moreall her 4 wisdom teeth. We wanted it done in the Summer before the school starts and it was difficult to get a call back from many practices. The staff at Dr. Buehler's office is excellent. They gave a quick appointment and followed up with the Orthodontist for the X-rays. The procedure was last week and it went smoothly and my daughter is well on her path of recovery. School starts 2 weeks from now. I am very glad we went to their practice.

I have not had any work done by Dr Buehler in a while but he was really great and got me through a…read morevery tough procedure the last time. Today I called his office to see if he could "put me under" (general) for some wisdom teeth extractions. The person I talked to, a staff person, told me they do not do extractions under "general"......but here is what impressed me. This lady was ""incredibly"" polite and helpful in suggesting where I might try. I will certainly remember how good the staff at Buehler's office is. A good staff can make or break any business, practice or organization.

Book an appointment You will not be disappointed!! Best decision we made 15 years ago Is to trust…read moreDr O with are families teeth !! Thank you Lit Dental for going above and beyond for us !!

I'm so glad I go to LIT Dental for my biannual cleaning as well as any dental needs. Dr. Ortiz…read morereplaced an old crown that was lifting off. The procedure was painless, fast (as he did it all while I was there) and successful. The new building for LIT Dental is beautiful inside and helps a patient relax during a procedure. The staff are all friendly and helpful.