Serra Ford is top notch from sales to service. John and Andy in service take care of all of my…read moreservice needs. The whole sales team takes care of me every time I come for a vehicle. The staff is friendly, helpful, great customer service, professional, and has the best prices. The service, sales, and price is the best in the area!

I left Michigan almost two years ago for Illinois. Prior to leaving I had a lot of work done. The…read morebiggest thing was getting a new battery. This month the battery went kaput in Indiana. I had my receipt but it wasn't the best copy. I called and spoke with Brendan L who emailed it to me while I was on the phone. I took the receipt to a local dealer who replaced the battery with no problem. I came home for my family reunion. Ananda helped get it signed in for a check before Zi hit the road. Nick checked it said it was OEM good. I returned to the dealer after realizing my license plate frame was damaged while visiting my mom's gravesite in Novi. I went back to the dealer for new frames. Chris said sure and had Tyler put them on for me! I now advertise for free with those frames proudly.

Excellent oil change experience with new Grand Cherokee. Efficient. Done in 45 minutes. Car was…read morereturned clean and inspected This dealer is where I come for good servicr

Scheduled an appointment for service on June 11, which ended up being a consult, not for service…read more Was told it would take at least four days just to get a diagnosis. I left the vehicle and rented a car. After four days I called to see status of and could not get a response to from anyone via phone, email, and text message. I drove to the Dealership And found they just got it in. Was informed they would call with results. Again after 2 days and no call backs, no communication. Tried to get through multiple ways and no success, Again I drove to the dealership where I was stood at service desk listening to Two employees chat about off roading and completely ignore me. Once they finished, then I was asked what I needed. I was told my rep was at lunch, but this individual showed me the repairs that needed to be done. When my Service Rep returned, he explained that Parts for my repair would need to be back ordered and to call back in a week or so. I told him I needed my car back and since it a was an AC issue I would drive without air.When I called back, I was told that those parts wouldn't be arriving till June29th. On June 29 I called and was told not till July 3. On July 3 I called and was told the 6th of July. At that time, I called the Service Manager Whom earlier I had sent an email to earlier to express my dissatisfaction. This was after he responded to a negative review I posted On CARFAX and asked that I contact him. He stated he never received the email and that he had no idea what I was referring to. At that time, we discussed all the issues I had and without apology or remorse He said ETAs for parts is just an estimate and that he had no idea when my parts would arrive and that he had 2026 vehicles that he couldn't get parts for. Refreshing comment! I informed him that if parts were not available, I would be asking for a refund for the Parts. I was already $1600 plus into this repair and all I got was a diagnostic test. I went to the dealership and got a refund for the parts but still out all the cash and trips back and forth to dealership. This is the most incompetent Group I have ever dealt with. From lack of communication to downright rudeness, they are by far the worst I ever encountered. I believe that being honest is the first rule. This group doesn't know the meaning of the word. If you need repairs, don't walk away, run from this dealership.

Sold us a used Escape. We found an oil leak right after. It took several attempts to communicate…read moreand finally they agreed to look at. They said it was the transmission. Charged us for a used transmission (95,000 miles) after telling us it was rebuilt. Day after taking it home, oil still leaking. Took it back. Found it was rear engine oil seal (seams transmission never was the issue). Less than 6 months and 3000 miles later transmission failed. They REFUSED to do anything!!! Unethical Unprofessional Do NOT purchase from them DO NOT go to the service center!!

Very rude customer service disrespect with condescending. Caucasian guy with long beard.. Sales…read moremanager here's the biggest problem service sales representative was helpful. I would take my business somewhere. Stay away from this place. They think consumers are stupid . outrageous selling price with shitty claims that car was conditioned and repair with fluids BS. sales manager very confrontational! Way to represent suburban and Mazda

First I went to their FARMINGTON location. I found the car I wanted online and sent in my…read moreapplication. Jeannie called me back within an hour with an approval (and my credit sucks). She sent me the Carfax right away by email! I don't know what other reviewers were talking about no pre-inspection allowed. Jeannie was more than happy to accommodate me in allowing me to take the vehicle to my own mechanic before I ever signed a thing! Most dealers will not let you do this. After I got the "ok" from my mechanic, I let Jeannie know the A/C wasn't working, she would not let me take delivery until it was fixed. I was impressed, this is not your typical lot. When I arrived the next morning, all my paperwork was ready and I was explained everything while Jeannie signed me out. I got the one year unlimited mile, power train warranty and great financing that fit my budget exactly. I told her where my payments needed to be with the money I has to put down and she got it for me. Very impressed- this is a great place to get a used vehicle without the stress of worrying if you are getting scammed or not. Quattro Motors in Farmington on Grand River is the real deal! I want to thank Jeannie especially for such a great experience. Highly recommend to anyone.

I have purchased 3 cars from Quattro Motors FH location with the help of Jeannie, she is absolutely…read morethe very best! Very honest and Very Trustworthy. The cars have always been VERY CLEAN and we'll maintained. I highly recommend you see Jeannie at Quattro Motors in FH.

I was starting to look for a used car. I came across one at Fox GMC and emailed my inquiry…read more Within a hour I received a video message from Tony. He had sent me a video of the car I was looking at and another one very similar. That was so helpful! My husband went to the dealership the next day to meet Tony. Tony put him in touch with Bob Schonebeck (salesman). Bob was very thoughtful, thorough, respectful, etc... my husband and I are so happy we made the drive to Fox Buick GMC! Bruce helped with the financial paperwork and everything went beyond smooth! We highly recommend them! Thank you Tony, Bob and Bruce!!!

I am extremely disappointed with Fox Buick GMC, particularly because I trusted this dealership for…read moreyears. I purchased my 2020 GMC Sierra new from a GMC dealer in Saginaw in 2020. Because I live in the Farmington area, I chose Sellers GMC--now Fox Buick GMC--for routine maintenance. It was convenient, but more importantly, I trusted the quality of their work and believed that if their technicians identified something affecting the condition or safety of my truck, they would clearly tell me. That trust has been severely damaged. On May 15, 2026, at 47,949 miles, I brought my Sierra to Fox for routine maintenance, including an oil change, tire rotation and inspection. I was told my tires were "showing wear." That was the extent of the concern communicated to me. I was not shown inspection photos/video, given detailed tread information, or made aware of any urgency. I left believing the tires were wearing and would need replacement sometime in the future. Several weeks later, I drove to Pulaski, Wisconsin. While there, a tire developed a slow leak and dropped to about 12 PSI. I went to Tires Plus in Green Bay expecting them to find a nail. Instead, they showed me the condition of all four tires. Their inspection found essentially the same uneven wear on all four: approximately 1/32" on the outside shoulder versus 5/32" through the center and inside. They recommended replacing all four tires and an alignment evaluation. I was shocked. Fox had just rotated and inspected these tires in May. After returning to Michigan, I went to Fox to understand what happened. THAT is when this became much more upsetting. Fox pulled up the records from my May 15 inspection and showed me photographs, video and some of the technician's documentation. The tire condition HAD been documented by Fox in May. I simply had never been shown those records or had the seriousness of the findings clearly conveyed to me. Fox acknowledged that the service advisor should have discussed the inspection findings with me. That is the heart of my complaint. I am NOT upset because 50,000-mile tires eventually needed replacement. Tires wear out. My concern is that Fox's own inspection documented information about my tires that I did not have, while I was told only that they were "showing wear." Had I been shown those May photos, had the findings been explained, or had I simply been told the tires required urgent attention before a long trip, I would have replaced them immediately. I certainly would not have knowingly driven hundreds of miles to Wisconsin and then back across Michigan's Upper Peninsula. I opened a case with GMC Customer Assistance. To GMC's credit, my representative has been exceptionally responsive and professional. GMC contacted Fox and told me Fox acknowledged that the inspection findings/photos may not have been reviewed with me at the May service. GMC also informed me that one of the inspection photos discussed with Fox showed exposed belts. GMC's representative specifically acknowledged that being told only "showing wear" did not convey the seriousness of the inspection findings. Fox offered tire price matching. That was never what I wanted. I purchased my replacement tires elsewhere. I wanted an explanation. What did the technician document/recommend in May? Why wasn't the seriousness communicated? Did the nearly identical uneven wear across all four tires warrant further evaluation? Where did the communication process fail, and what will prevent this from happening to another customer? Unfortunately, Fox's handling of my complaint has created ANOTHER communication problem. I personally returned to Fox. I communicated with the Service Manager. I emailed Fox management a detailed letter explaining my concerns. GMC Customer Assistance specifically asked Fox to proactively contact me. I received no meaningful response from Fox management. Most troubling, GMC Customer Assistance has now told me that THEY contacted Fox and have not received a response either. GMC has offered to help me transfer my service to another nearby GMC dealership. Think about that: my original complaint was that Fox failed to adequately communicate important inspection findings. After I raised that concern, Fox then failed to communicate with me about the complaint--and apparently hasn't responded to GMC Customer Assistance either. This was never about getting free tires. It is about SAFETY, COMMUNICATION and TRUST. I chose Sellers/Fox because I trusted them with my truck. My family has generations of loyalty to General Motors, and I had every intention of continuing with GMC and eventually purchasing another Sierra. I also expected Fox to be the dealership servicing my current truck and potentially selling me the next one. Now I am seriously questioning whether I can trust Fox with my vehicle at all. I don't expect a dealership to be perfect. Mistakes happen. What matters is how a business responds after discovering something went wrong.

This is by far the best and most responsive and friendly dealership we have been to while searching…read morefor a new vehicle. STFH was the only one who had someone at the front desk, greeting people as they came in. We were paired right away with Don. There was absolutely no pressure the several times we went in to talk to Don. He was very friendly, helpful, informative, and such a great person to work with. Other than the quality of the car, one of the main reason we came back here was honestly the service. Dontae, the financial rep, was also very friendly, informative and pleasant to work with. I remember it used to take no less than 3 hours purchasing a car, but I was so impressed at how quick the paperwork portion was. Everything is now done on a tablet- making it so quick and convenient. We were out of there in an hour and a half! I highly recommended working with Don if you're looking for a vehicle and a great car buying experience!

While I love my new car, I will say the salesman told me he left my registration in the glove box…read moreand I found out that it actually wasn't there so I had to text him after about it. I think the manager and the people here could be more professional

We had a Great experience with the Service department at this Suburban Audi location…read more Emily handled our vehicle very well! She even helped us by supplying a Great loaner vehicle and far exceeded Our expectations! When we recieved our vehicle back it was very clean and running like a newer vehicle! Kudos to Audi of Farmington Hills Michigan! You deserve My 5 Star rating! You earned it! Keep up the Great work! I will Highly recommend your location to everyone I know who needs it! Ron Merritt MBA

My car is still falling apart after purchasing from audi novi. So far the repairs have totaled up…read moreto thousands of dollars. Thermostat(exploded and left me stranded needing a tow), water pump, coolant flange, expansion tank, PCV valve(dumped massive amounts of coolant into my oil), heater core hose, coolant cross over pipe, brakes, all 4 tires, lower control arms need replaced, shocks and struts need replaced. Audi showed me a carfax showing all work was done at Audi in another state. When we opened the engine to do the work, every single part in the engine bay, including rubber gaskets were sealed with heavy amounts of silicone sealant......this car literally needs rebuilt from the ground up, but audi novi was quick to sell me this piece of junk and charge me top dollar for it.

Joe is the GOAT at Sky Auto Sales. Thanks for an all around awesome experience purchasing a car. We…read moreflew in from Kansas City and the experience was quick and enjoyable. Normally the car buying experience is a pain in the neck. You were awesome to work with from the first phone call to signing the purchase agreement. We love that you specialize in stolen recovered low mileage cars. We will be repeat customers for sure.

If I could give these guys 6 stars I would. But let me explain why…read more.. When it comes to dealerships, I'm extremely skeptical. I live in NC so when I located the car I had searched the internet for (color/gadgets/miles/price point) on their lot, I proceeded with caution as I gathered as much information as I could. I spoke with Joe the first time I called and he was very straightforward, matter of fact, and to the point. This was a plus but not enough to win my confidence. We agreed on a price and I must have called them 3 more times to flesh out questions I had as I thought of them. Each time they patiently answered my questions and helped me problem solve to overcome the challenges of a cross country purchase. When all was said and done, I got the car I wanted for the price we agreed on and not a penny more. The transaction was as straightforward as Joe was the first time we talked. I flew up to Detroit earlier than expected to expedite the purchase so the car was a little dusty when I showed up, but Joe hooked me up with some pocket change to get a nice car wash before hitting the road back to NC. A small gesture but it was consistent with the kind of customer service I'd been receiving from them long before they could tell if I was a serious buyer. Although I would advise any consumer to proceed with caution whenever buying a new/used vehicle, my experience with Sky Auto sales was an unexpected and refreshing reminder that legitimate businesses run by honest businessmen still do exist. If you look up their reviews on google, they have a ridiculously high rating, and again, I was skeptical about that at first, but I've come to realize that these guys do right and have earned every last 5 star review they've received. Great work Joe & Fred, thanks for a great buying experience.

I scheduled a standard oil change online for 9:45 AM. It's now 1:19 PM and the service still isn't…read morefinished. When you make an appointment online, they should clearly tell you that the job may take several hours or even all day. This was extremely inconvenient and completely defeats the purpose of scheduling an appointment. I will not be bringing my car back here again. I received two free oil changes when I purchased my vehicle -- after this experience, I'll gladly pay for the second one somewhere else.

Though sometimes necessary to visit a dealership for parts, Suburban Honda's parts department…read moreleaves much to be desired. I met with 2 separate parts department employees today, neither of whom could correctly interpret their parts diagram and guide me towards the correct purchase. Thankfully I was able to advocate for the fasteners I needed, though the required number of said fasteners they couldn't get right. Not looking forward to exchanging the superfluous parts I was sold and paying Suburban Honda's exorbitant (may I say predatory?) 35% restocking fee.

I thought I loved my Subaru Impreza until recently. I have a 2017 Subaru Impreza with 68,000 miles…read moreon it. I took it in for an oil change and LaFontaine recommended a we change the spark plugs which they would charge more than $400 for! It was run fine so we declined. Then it was making a slight humming noise in rear end. We asked them to take a test drive but they wanted $150 for the test drive - we declined. Now the head light is out and they say it has to be replaced for $2,100! I'll never buy another Subaru! Ferril McCarthy Milford, MI

Absolutely will never work with LaFontaine again. I sold my vehicle to them on Friday and they cut…read morea check right then. However, when I went to deposit the check the following morning as the bank has already closed on Friday, I was told that they couldn't complete the transaction as the check was not issued. I immediately reached out to LaFontaine but was told they couldn't do anything until Monday but they would have someone call me Monday morning. Come Monday, I did not receive a call and had to call 4 separate times before I finally reached the manager. Each time the associate told me the manager was busy but would call me back asap. That did not happen. When I finally did speak to the manager, I was told this was the first he was hearing of it. When I explained the situation, he refused to take ownership of the mistake and was very condescending. This was the worst experience I've ever had selling a vehicle.