Arrived at laundromat. It was busy, which is fine; but I went to the machine to get a card to use…read morethe dryers / washers and it wouldn't give me a card. It said ask an attendant. ( the other machine was broken btw ). No one at attendance desk. I looked around and waited 15 minutes. No one around. No one at desk and other guy waaited 10 minutes. At that point I left, never to come back again.

Use to be my favorite laundry mat. Now they don't care about there bread and butter everyday…read morecustomers. They care about big accounts which should be handled overnight while business is slow. Instead they block all the large machines which I use 3 and all the large dryers. It's literally fighting to get small dryers on the weekend. I spend an average of $50 - $60 per visit once a week for years $240 / month $2880 / year and that not good enough. Bye Bye forever Festiva Laundry! Craig C East Petersburg PA.

This location has a very unique story to the whole of Lancaster County. As many who obtain…read moredry-cleaning services know, a level of excellence must be standardly exemplified. What I discovered at this location was not only hospitality and excellence, but a level of compassion and trust that I would not expect to find at any business locale that left me with a feeling of reassurance and confidence. A special thanks to Helen for being a stand for all of this and as long as I'm in Lancaster I won't take my business anywhere else!

Great experience! Helpful staff. SUPER clean! Washers & dryers well maintained! Accepts debit…read morecredit & Apple Pay!

This place is incredible! Clean and new! The machines work so well, staff is very friendly and…read morehelpful. Owner was there when we went in and we had a chance to talk with her. I don't think I have even been to a laundromat I like this much! You can pay with cash or card. They even had a special for July of free dryers! So modern and clean! Nice area. We were the only people there when we went in, which was nice but even with a lot of people, they have plenty machines for everyone. Highly recommend!

Been a customer of Kimmie's for a long time, if not since she opened. I have never been…read moredisappointed. No item has ever been lost or damaged. It has all been pressed neatly and left at my door the same week. She communicates and works with you if have a particular need (I have a couple items I'm finicky about). And her prices are very reasonable. I love that she picks up and delivers.

From the owner: I am a laundry service that pick's up and delivers right to your door at no extra charge…read more I offer wash and fold service, dry cleaning and household item cleaning. Dress Shirts washed and pressed for only $3.25 each. My goal is to ALWAYS make my customers happy.

I am a creature of habit and this place has my heart. My dad has also been going here for years to…read moreget his business clothes dry-cleaned and pressed. They have wonderful customer service (truly, everyone here is very kind) and very fair prices. I won't risk trying a different place for alterations because because every time I've gone here, the work was wonderful, exactly what I asked for, and done in a timely manner. I've had linen pants, work pants, jeans, etc. all altered here and they've all been perfect. I wouldn't recommend going during the holiday season as they are typically swamped with alternations.

I have gone to Kim's for over 20 years and had a good relationship with them. They recently…read morealtered my daughter's party dress. It just needed to be shortened in the hem and straps. Somehow their tailor had a mixed message and completely deconstructed then reconstructed the dress in an odd way. The tag is now under the arm instead of the back and there is a seam running up the front. The dress no longer fits and is now worthless. It was brand new and still had the price tag. I took it back to show them and Mrs. Kim became combative insisting that the dress was like that when I brought it to them. I have photos before of the dress and it clearly was different. There is no question that it was mistakenly altered at their shop. She refused to listen and accused me of upsetting them. After 20 plus years of frequenting their shop, I'm shocked at her reaction. I've now also seen similar negative reviews. Extremely disappointing. I am now out $250 for the ruined dress and alterations which they refused to reimburse. I will never go there again.

I had to get my husband's suit last minute dry cleaned for our wedding and they were very…read moreaccommodating. Very happy with the results.

bad customer service service won't go there again. Went to pants hemmed ask for the price 20…read more dollars take it or leave it very rude

Reasonable price and prompt service. Apparently I need more characters in this review.read more

I grew up in Etown and can't ever remember a time Highlanders wasn't there. I was recently passing…read morethough for my work with the military and stopped to visit my folks. I needed my dress uniform dry cleaned and pressed last minute and emailed Highlander's ahead of time to ask if they could accommodate my expedited request. They were super accommodating and their customer service when I dropped and picked up was second to none. A lot of businesses have come and gone over the years in Etown but there's a reason Highlanders is still there.