Wonderful for emergency.Dr Yard was so great during Covid we had a serious issue with one of our Pomerian.Everyone on the staff was beyond wonderful.Recently had another visit on a busy Saturday was fit in and seen.aAll these ladies are won they have their own pets and love their work. read more

We did not have a vet in the area and our senior pet became very Ill . I called today as he took a turn for the worse and they said they'd see him right away . Unfortunately our Grover passed on the way but they still examined him to make sure and will handle the cremation and we'll pick up his ashes . We will take our Other pets here read more

my dog Lucy, and I, love the care by the entire staff here!!! the Doctor always explains in lament terms about what's going on, and is practical and honest about treatment options. Special shout-out to Justin, Nicole and Jason; these staff members are incredible and ensure Lucy is always comfortable. The facility is clean and check-in/out is super easy. thank you!!!! read more

I'm debating so far not so good. They've not been very helpful towards me. I'm looking for a new vet out this way as my old vet is 30 min away. Plus this new vet has wires crossed with me and that doesn't sit well I can't talk to her when I need to. When u call it's press this press that. I want a live person when I call. Not to happy so far. read more

I have been bringing my puppy to this vet since I got him 7 months ago. Since going here I have felt sub-par about their care. While the techs and tech assistants on staff are incredibly kind & helpful, I Found the veterinarian himself to lack empathy and knowledge. I myself have worked as a vet tech in the field for over 5 years-- that being said, I have never had a puppy & when encountering health issues, such as pancreatitis when he was only 3 months old and 4 lbs, it was hard to manage my anxious reactions that came with many questions. The vet made me feel like I was constantly over-reacting. Yet when I asked him important questions about drug interactions & side effects-- He rarely knew the answer & would just state "I am not sure." He usually also sent me home with 5+ medications at once without explaining why. I no longer live near this vet & will be changing vets once I am in a new, permanent location. I live 1.5 hours away & a week ago sent in a request to Chewy for flea & tick medication. I received NO phone calls or anything telling me my request was denied because the office insists that all prescriptions be picked up personally because (the office managers words) they "do not trust online pharmacy's." The office manager was rude & insisted that I drive to pick up this prescription (3 total hours) or pay to bring my puppy to a new vet to have it written there. They offered e-mailing this prescription to me, but Chewy will not accept an emailed version because said vet stated that all prescriptions must be faxed or mailed in via snail mail. Mind you, this is flea & tick medication. I could understand this concern with other medications, but this seemed a little absurd. After spending 1.5 hours on the phone making phone calls to both Chewy & York Rd vet, the office manager hung up on me. At every vet I have worked for, over the phone or internet approval worked just fine & we never had a single issue. At one point I had requested all bloodwork & health records in regards to my puppy to be sent to me via email for insurance purposes. It took them 5 attempts to get it sent over correctly being that every email I received only contained a single lab record rather than the entirety of care. This is an excellent sum up of this vet-- you have to be consistently on top of them, specifically the office manager. Knowing the veterinary field, I will openly say you can do so much better by your pets. Go to someone who upkeeps their knowledge & has empathy-- because these are our pets. read more

I'm completely shocked at how unprofessional and immature a supervisor can be. I called because I wanted to bring in my kitten to get two updated vaccinations. I had come to this office once before because I wanted to get my foster kitten seen to see if what the shelters vet was saying about his eye was the same as what this office had to say. I just wanted a standard check-up for a second opinion. He was not sick. When I called this time they said they needed him to be seen for a wellness appointment again since the first appointment was an urgent appointment or so the first person I talked to, Justin, said. I informed it that it wasn't an emergency appointment, as nothing was urgent. He was confused when I asked him "Wouldn't it also have been a standard routine check as well since it was his first time there and most places have that policy?" He said he was confused so handed me off to a supervisor who clearly must have been having a bad day to begin with. Her explanation which wasn't answering my question which is why I kept asking the same thing over and over again. She said he would have to come in for a wellness check because the last appointment he was sick. I asked how was he sick, she said "because he wasn't given any vaccines." I was the one who turned down the vaccinations because he was still a foster cat who was getting free vaccinations from the shelter, but he was in perfect health to get one. Their "medical policy" is that a cat has to be deemed healthy before they can get a vaccine. So I then asked if I had brought him in before for a wellness check would he be able to get vaccines without a wellness check this time. She said yes which makes no sense because how would you know if he was sick or well without a wellness check. So from my end it seems as they are just trying to get more money out of me since they don't even comply with their own policy based off what she said. However, all I wanted to know was why was he considered sick because he didn't recieve any treatment and I paid for both a wellness check and for additional tests for his eyes. Once I think she realized that she didn't know how to answer my question she just stopped answering pretending like no one was there. Came back and was like oh she hung up of course she did, which was also unprofessional as I had to inform her I was still there. She lied and said they were closing when it was still ten minutes before closing and I could hear conversation and phone ringing in the background. She said she didn't want to keep going in circles and hung up on me. I don't know if she was the owner or just a supervisor if this is their medical policy that she can't even explain properly. Take others peoples word for this place just isn't it. The first time I went the vet was very nice, but their policies and receptionists/nurses/techs are unprofessional and need better training or at least better attitudes when dealing with customers. read more

January 2020 - this practice is so poorly managed and unprofessional. My dog was due for rabies shot over a month ago. I only found out b/c I tried to make a grooming appointment. When I called the office to inquire, the tech that answered the phone told me he tried to call my phone but could not leave a message b/c my voicemail was full. Lie and Lie - doesn't he realize I can search missed calls in my phone...? I asked Justin, why if rabies is a public health concern, did he not try to email me or "call" a second time? He lied again and said they didn't have my email. I asked to speak with office manager and she gave me a date of contact different than Justin - they don't even have their stories straight (liar, liar, pants on fire). So deplorable and reprehensible with no dedication to patient care!!!! December 2020 - This practice was sold to a new doctor and the practice is not what it used to be... The office is poorly managed - voice mails go unanswered, scripts are not re-filled, vaccination schedules are not maintained (e.g., seizure medicine, feline rabies 5 months overdue, etc.). Office manager blatantly lied that office called to schedule a visit for the feline well-visit but the voice mail for for the dog, not cat. I am so frustrated with the mistakes, no apologies, refusal to accept responsibility and repeatedly being lied to. If I had super powers I would will my old doctor out of retirement. read more

Dr. Durphy is amazing. He is always to the point and will tell me how it is. Having a 1.5 year old and a 13 year old dog I am here quite often for the whole 9. My older dog is not a happy camper at the vet. When appts were in person Dr Durphy would sit on the floor next to my older dog and make him feel comfortable. He is always very honest and will never try to rip you off. It has been hard to find a good vet and even after moving to Philly I still return because my boys love it here read more

Brought my extremely limping 3 year old dog to the office, no one was in there waiting to be seen and I was told without an appointment I couldn't have my poor boy seen. They let me walk out the door with a dog that could barley walk. Won't go back into that office for anything read more

Fantastic group. I love dr Yard. The entire staff is amazing

My cat of 18 years had gone into quick decline.... when I called they were able to see us within a couple of hours. I was practically incoherent with grief, but they were patient and explained my options gently and honestly. I had to have her put down while I held my arms around her. I felt like we were both treated respectfully and compassionately. Thank you. read more

Dr Thomas is the best he has taken such good care of my dog Ruby. Thanks so much

Dr. Thomas is the best vet I've ever been to... My dog was having seizures and paralysis and we were expecting the the worst. We called the office and Dr. Thomas asked us to come in immediately. His staff was professional, the office was clean and easy to find with lots of parking. He gently, quickly and accurately diagnosed the problem and started meds immediately, and ordered tests to confirm.... When the results came in, it confirmed what he thought - and luckily our pup had already started the correct meds. Thanks to his quick diagnosis, our pet is 100% again. Dr. Thomas is now our full time vet, permanently. read more

I've been coming here for over 20 years absolutely love dr Thomas he is so caring and the prices are more than fair. Also dr dorsy is also fantastic,the staff are very friendly and super hard working I will always come here and I recommend them to everybody I no that have pets read more

I will start off by saying I have been working in the veterinary field for 20 years. My friend took his dog here to be neutered. On discharge, the vet staff did not give the owner instructions on how to properly care for the dog or go over things with him clearly. That's bad enough. They also FAILED to give the owner any pain medications for the dog for the following days after surgery when it is proper protocol to manage the pain after surgery. Anything otherwise is just neglecting to take care of the patient. Even WORSE, the next day when we called to ask for pain meds telling them the dog was clearly in pain; lethargic, very swollen scrotum, uncomfortable and won't settle. The receptionist said that was normal, not to worry. Yes, pain is normal but lack of pain management is just neglecting your patient. The patient you say you care about!!! It was an uphill battle to get the vet to call in a prescription for pain meds for the dog. It is now 4:45pm, more than 24 hours after the surgery and the dog still does not have any pain meds because the vet staff refused to call in a prescription to a nearby pharmacy. Nobody in the veterinary field should ever refuse to take care of their patient!!! Who does that?!?! I do not recommend going here, they are after your money and not your pets best interest! read more

My puppy was vaccinated for rabies at 10 weeks old!!!!!! I new this was too soon but I trust my vet , he said it is ok..... month later I went to another vet.....and he told me that my puppy need rabies vaccination because the previous one did not count ...because was to early !!!!! WOW!!!!!!!!!! I am so mad!!!!!!!!!! Anyway I said no!!!!! I will no vaccinated my puppy again !!!!! I am very angry with my previous vet!!! Did he know what he was doing????? No ....I thing he just collect money !!!! Do not trust them with your pets!!!!!!!!!!!! My other dog had surgery and the same time they give them vaccination without my permission first . They should ask me first and they did not . Later that day I received bill higher then should be ..... because of that vaccination They just collect money ....Fire them now!!!!!!!!!!!!!! I talking Dr. Thomas and Murphy!!!!!!!!!! Run away from that clinic !!!!!!!!!!!!!! read more