My washer had gotten wet from a leak above it and was not working. Called as I thought the control…read moreboard needed replaced. James was right on time for the appointment. He assessed the washer and determined it only needed a reset. I was prepared to pay hundreds of dollars for a repair as the washer was only one year old. Was only charged for the service call. Would highly recommend James and Washer Wizard as they are reliable and above all honest.

Great, fast service with a smile! We called after a snowstorm and the technician arrived on time…read moreand fixed our dryer quickly and without any unnecessary add on costs.

Companyt does not call you back. I have a kenmore dishwasher and all I wanted was seal because…read moredishwasher was leaking on the floor. Company would not call me back. When they did they only said they work on certain brands. OBVIOUSLY NOT KENMORE WHICH IS A KNOW BRAND. DON'T WASTE YOUR TIME WITH THIS COMPAN.

M & K are fantastic! Very nice, professional, and great service! We purchased a dishwasher which…read morewas delivered today even with a snowstorm! The guys had a complicated install with our old house but worked to completion over 2+ hours. We can't recommend M & K enough! Thank you!

Left hanging by the contractor. We have a vintage Frigidaire oven that was diagnosed by the…read moretechnician as needing a new thermostat. Part was ordered and technician showed up to install but stated that additional connectors were needed. We were told that the technician would purchase the parts at our expense and we would be placed on the schedule for install later in the week. Since that time the company is not returning calls or emails. At a minimum the company should communicate intent to either complete the job or not. Wouldn't recommend.

From the owner: Saunders Appliance Repair is a family owned and operated; local business, committed to providing…read moreexpert service. Fast. We understand the inconvenience of your washer not agitating, or your refrigerator not cooling as it should. We at Saunders Appliance Repair will diagnose the malfunction, and build you an estimate for repairs, while on site in your home. Our technicians specialize in all residential major appliance brands, as well as some light commercial appliance brands. Let us take the burden of your repair. With 20 years of experience in the industry and a great team, it would be a pleasure to help you get your life back to normal.

Requested repair of the ice maker for my LG refrigerator. Repairman came to my house on December…read more30, 2024. Said I needed a solenoid replaced and told me how much it would cost and that I could pay half the cost today and the other half upon completion. Said he would have to order the part and would return the following week to replace it. Have not been able to contact him since then. Sent text messages, made phone calls and left messages, drove to the address on the website and found a vacant house. Out $135 with no hope of getting a response or refund.

Requested washer repair due to leak. Requested expedited service. Took weeks to get back to me…read moreafter I paid, requiring me to follow-up multiple times. Advised part was delayed by FedEx. After returning, and delaying by an additional day, advised he could not complete the job because he would have to unstack the dryer to access the washer. Did not even try. Did not want to complete job even when I offered to have staff help take down or scoot the stack out for access. The online videos for the unit show it does not need to be unstacked to fix the boot but even if it did... he should have known that when he assessed the repair weeks ago and required payment up front. Another concern with this company is he wanted full payment up front. Most companies collect only partial until after the repair is complete. Overall, he should have shown up with help to do the job or asked me to have it unstacked when he arrived. Instead, he immediately said he would issue a refund. I don't normally leave reviews, but I had to let others know how unpleasant this experience was! We can provide copies of documentation should anyone need it!

Total rip off. Smoke filled office and store. Defective appliances. Changed delivery price once…read morethey saw stairs. Stay away from this place.

THEY NEVER TELL THE SAME STORY TWICE! They over charge &…read moreservice is horrible!!! A few months back they told me a price, the name/make of the washer & dryer as well as the model. I drove 35 min, a friend of a friend said they "were" good (key word WERE) but that is not the case anymore!!! The man raised the price $120 MORE than what I was quoted, as I was leaving they said loud enough that I could hear them, "She looked poor anyway!" Soooo I went straight to big sandy, drove home with a brand new $1200 washer/dryer set & charger it. End of story, DO NOT TRUST ANYONE WHO WORKS THERE!

My mother-in-laws bought a $6.00 part for $30.00 so I could repair her dryer. Another example of a…read more73 year old lady taken advantage of. Shady business at best.