I hired You Move Me in December of 2024 to get me from Ste. Genevieve to Imperial. It took 2 men 4.75 hours to get the job done, to include the 50 minute drive. They took apart furniture and reassembled those pieces without issue, were professional and courteous, and wasted no time. I had pneumonia for that move, and these men wouldn't even let me carry a bag to the truck. Fast forward to March 6, 2026. I re-hired You Move Me because of the excellent experience with my first move. The company quoted me three men for 5 hours, which I thought odd and said so before I hired them. This was a smaller move, with less distance. I was assured that with three men on the job, it would take less time and since I was hiring on short notice- they needed to get the job done quickly. I understood and agreed. Three men arrived on Friday 2 1/2 hours late. By that point, I had moved all of my boxes and bags and light things like lamps and nightstands into the apartment breezeway... to make things easier for the movers. All that was left in the apartment for them to remove was furniture, and to get the boxes that I had moved into the truck. It took these men 6 3/4 hours to complete my move. They arrived high on weed - I have no problem with weed, provided you aren't around my kids (they were) and I'm not paying you by the hour to complete I job (I obviously was). They continually took smoke breaks to maintain their high. One spent 30 minutes on the phone with his PO. These men stood around, one sat for a while, playing on his phone, and all day long they complained about their job, their boss, and the stairs at the first apartment, which I had informed them of before booking the service. They then lost all of the hardware to reassemble our beds in our new home. Our mattresses are currently on the floors. The owner of the company called me yesterday to inquire about the quality of the service. I told him in no uncertain terms that I am not at all pleased, that I had expected an experience much like the first one, and that I would like him to rectify the situation. His company wasted a lot of my time and money and then left me in a bind with disassembled beds that are now useless. This man, Chris Heustis, offered to "go out of his way to help me" by purchasing screws for my beds; and refund 1.5 hours of time. He refuses to address the fact that he sent three men under the influence to my home, that two men did the job in two hours less time with a 30 minute longer drive time, or that his company did not honor their end of our contract. Just the documented facts that two men moved me in two less hours than the three he sent makes it pretty clear that the three man crew wasted A TON of time. But what do I know? I'm just a Karen complaining about bad service. read more

The problems began with the estimate. Joe, the individual who completed it, clearly lacks the competence required to accurately assess a move. He failed to include major components of my home--specifically the garage, outdoor furniture, and washer/dryer. I immediately pointed out these omissions, and he assured me the estimate was still accurate. The total estimate provided was $2,050, and based on that representation, so I paid my deposit. After that, communication completely stopped. Weeks passed with no confirmation until I reached out twice. When I finally received a response, I was told I was scheduled for "a 2-man pack for 3 hours and a 3-man load/unload for 4 hours." I expressed concern but was told this was sufficient per the the square footage of my home. It was not. Four movers showed up to pack--without my approval--and stayed for five hours. Even then, the house was not fully packed. I was then charged $70 per 15 minutes for time exceeding the original 3 hr estimate--an outrageous and predatory rate that was never clearly disclosed upfront. On moving day, the crew arrived one hour late, and the truck reeked of marijuana to the point that it was impossible to ignore. The truck itself was broken. The ramp could not be deployed, forcing the crew to load for nearly three hours without it, turning what should have been a two-hour job for loading into four. This delay was entirely due to equipment failure, not the scope of my move. Even more concerning, the crew had forgotten the garage entirely--despite this being flagged during the estimate and on their arrival. They then spent 20 - 30 minutes unloading and reloading the truck to make room. Ultimately, not all garage items fit, and I now have to transport those items myself in personal vehicles. The unload took nearly double the expected time, likely due to poor planning, an extended smoke break midway through, and the crew choosing not to disassemble large furniture--attempting instead to force pieces through tight spaces. This resulted in a scratched desk, broken glassware, and a damaged yarn cabinet. To top it off, one mover vomited in my yard. I was told he was "sick," though the circumstances strongly suggest otherwise. To be clear: the moving crew themselves were polite, hardworking, and genuinely tried their best. They were set up to fail from the beginning by an inaccurate estimate, faulty equipment, and grossly inadequate management. When I attempted to address these issues with Chris on Day One, his response was condescending, dismissive, and disrespectful. He repeatedly fell back on "it's just an estimate" and claimed costs could vary by 20%, while speaking to me in a demeaning manner. When I pushed back on his attitude, it worsened. On Day Two, after the final unload, I was informed that what was supposed to cost $1,553 (before a $232 discount) had ballooned to $2,800. Combined with $1,100 from Day One, my total cost became $3,900--$1,900 more than the original estimate. That is nearly a 50% increase, not "plus or minus 20%." I was then told I should be grateful because they "gave me an extra guy and didn't charge me," as though this somehow justified the massive overbilling. This raises a serious question: what is the point of an estimate if customers are expected to have nearly double the quoted amount available? Most people move on a budget, and this practice is financially reckless and unethical. I would never recommend this company. Chris's behavior was deeply unprofessional and disrespectful, and Joe clearly needs retraining--or removal--from estimating altogether. For fairness, the crew members--Ke'Andre (spelling uncertain), Brandon, De'Monte, Quincy, and Baracka--were hardworking and respectful throughout an impossible situation. Unfortunately, strong labor does not compensate for systemic failures in leadership, planning, communication, and billing. It is also important to note that this was not my first move. I have moved 22 times in my life. This was by far the worst moving experience I have ever had, particularly in terms of transparency, fair business practices, and basic respect from company leadership. Moving crew was great. Company practices and leadership professionalism - in the toilet. read more

I called and scheduled a video consult for 930 on a Saturday. I dialed in at the scheduled time only for no employee to show. I then received a text with an apology stating their previous call went over the allotted time and if I could reschedule. I called and rescheduled for Sunday at 1000. While that was confirmed verbally, the emails and text messages I received stated 9. I called in at 9 and stayed on hold for 30 mins. I called in at 1000 and stayed on hold for 10 mins. I then called office and spoke to the same young lady I spoke to the day before. She said she was showing my consultation as being scheduled for 930. I told her that was incorrect. Not happy about being stood up 2 days in a row. I've used this company twice before in another state and was happy with their service. It appears their St. Louis office is giving this company a bad reputation. Clearly they don't need or want my money. I'll be happy to spend it elsewhere. read more

Horrible movers! Did not wrap tv's or paintings. Slow, and you pay by time it takes them. These are just a group of guys who know nothing about moving a home. Don't use them!!! read more

Horrible Experience - Unprofessional and Deceptive Business Practices I had an extremely disappointing experience with You Move Me St. Louis, and I strongly advise against using their services. 1. Lack of Attention to Detail - The coordinator couldn't even get my name right in communications, which was a bad sign from the start. 2. Failure to Accurately Assess the Job - I provided clear details about my move, including photos showing the layout, stairs, and the number of boxes. Despite this, the crew arrived misinformed, claiming there were only 10 boxes on their order list when my photos clearly showed more. They also left one box behind. 3. Wasted Time and Poor Efficiency - One of the movers spent time talking on the phone with the coordinator while the clock was still running, reducing my allotted time without any compensation. 4. Unfulfilled Promises - The crew failed to seal and secure my dresser and other items as promised before transport. Instead, I was left doing the majority of the work myself, wrapping and securing items that should have been their responsibility. 5. Physically Involved in My Own Move - One of the crew members had a broken finger, meaning I had to step in and help with heavy lifting. I expected professional movers to handle the job--not to end up working alongside them! 6. Upselling Instead of Honoring the Agreement - This felt like a deliberate upsell tactic to make me pay for additional time beyond what was originally promised. In the end, I had to hire another crew the next day, and they completed the job in 3 hours--the same time You Move Me had initially estimated but failed to fulfill. 7. Absolutely No Value for the Money - I could have rented a truck and hired high school students to move my belongings more efficiently. Given my background in moving and hotel renovations, I made the job as easy as possible for them--yet none of my boxes and furniture were moved properly. I have photos and videos documenting everything. I will be posting this review across Google, Yelp, and BBB to ensure others don't get scammed like I did. This company needs to take accountability and do the right thing. Avoid You Move Me St. Louis at all costs. read more

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We LOVED You Move Me. They moved our beautiful dining room table and hutch with expertise and care. They wrapped everything individually and wouldn't leave until we were thrilled. We thought the price was fair - even though it was a bit higher than they had quoted :-( , BUT, our two movers did a fabulous job. Thanks so much - I'll be referring your services. read more

Completely inexperienced movers who took twice as long as necessary for a move a two-mile move. Items were not appropriately wrapped, were placed in moving truck without being secured and pieces dropped by movers. Much of my furniture was damaged. Follow up to complaint was unapologetic and unresponsive. read more

This company is horrible - don't use them. While all companies are in business to make money, this one is out to rip you off. We agreed to 5 movers, but they sent 6 against my wishes and not needed for my smaller move, but they forced me to pay for all 6 movers. They will also wrap many of your items in very thin plastic, this plastic serves no purpose in protecting your items, but used more time for them to wrap, since they are paid by the hour of the total time it takes - do they think we are stupid. would not recommend them or ever use them again. Run away. Review based on a recent move. They also tried to charge me for more hours then they used. General Manager Chris H. is terrible at customer service - nonexistent. read more

If you are looking for a company to use, I promise you, this is the one. Skip the big name overseas call centers and give your business to these young men at You Move Me instead!!!!! They are locally owned and operated, and I promise you, you will not be disappointed. As a single mom, moving is scary, and seems next to impossible. I called on a Friday afternoon, desperate for help, and only 2 days before the deadline. The owner, Chris, came out to my home that Friday evening, it was freezing cold and snowing. He waited patiently, accommodated every single detail, was honest and reasonable and kind. He said his operations manager, DT, would be out first thing the next day with a crew and have everything taken care of and worked with me so I could afford to pay for all of the work that needed to be done. As promised, DT was there with Jerry, Devin, and James, and these 4 men did absolutely everything, and I mean everything. They worked so hard, with smiling faces and "yes ma'am's" and "no thank you's". What these guys have done for me is nothing short of a miracle and I will be forever grateful.... read more

After receiving a ridiculous quote we decided to cancel and go with another company. The real problem came about when they charged my credit card and my checking account for the same 99 dollar downpayment But after we canceled the next day they refunded the money to my credit card but are now trying to keep the money for the same charge from my debit card. I've filed a dispute with my bank By the way they wanted over $3000.00 for our move Simple Moves quoted us $1200.00 read more

3 out of 5 stars because of the misinformation regarding the price from the jump. I also ordered 2 movers & their moving truck. They brought 3 movers & charged me for the 3rd one unbeknownst to me. I asked for a refund for the 3rd guy & was told the 3rd guy helped it go faster which saved me time. I was rushed off the phone & told someone would contact me but they didn't return my calls nor emails afterwards. I was charged over $100 for the 3rd mover per their rep. The movers did a good job & were respectful/mannerable . I just didn't appreciate being blindsided & ignored by the company once they'd gotten their money! read more

Had difficulty getting through the phone lines, but good customer service once connecting. Haven't actually had the move yet, thus the 4-star read more