BEWARE!!!
My…read moreadvise: STAY AWAY!!! The experience I had with this jeweler was by far the worst experience I could ever expect....
I wanted to get some work done to my engagement ring. Being new to town, I decided to stop around local jewelers, explain what I wanted, and get their opinions and cost estimation. When I went in to Frank and Son, they seemed like very nice people, seemed to know what they were doing, and also gave me the best time line and cost estimation. So, I decided to leave my ring with them for the work I wanted... BIG MISTAKE!
Originally, Frank himself told me the work would take 3 to 4 weeks to complete. Fair, I thought, for a jeweler to essentially create a new ring. T Six weeks later, I had no ring. Getting anxious to have it back, I decided to call Frank to see how the work was going. No joke, I tried calling just about 15 times with NO ANSWER! I got so scared that they took my jewels and ran that I stopped by the shot ASAP. To my relief, their doors were still open, and my jewels still there. However, did he even start on my ring yet? No. When I asked him when it would be ready, he said about another week. When I asked about the phone, he said he was too busy to answer it. I should've taken my ring and ran, but I made the bad decision to let him keep it. I mean, it's only a week, right?
TEN WEEKS LATER I STILL HAD NO RING. Not only did he by far pass the date he told me he would be ready, but yet again would NEVER answer the phone. I finally stopped by and told him a fib that I needed my ring for engagement pictures in 2 weeks, figuring that would give him enough time to get it right. I swear I stopped by that shop every other day to hound him to get it done, and 2 weeks later, sure enough he was finished.
Finally I picked up my ring and at first impression it looked great! However, the shotty craftsmanship soon started to show... the work he did was absolute crap. The setting was not as we discussed, and in 2 days the rhodium on the white gold wore off, leaving my ring with a rough yellow tint to it. Not worth the money I paid for it at all, but at that point I didn't want anything to do with Frank or his Son.
Overall, not even worth one star. Frank and Son are the worst jewelers I have ever been to. Hopefully my story will help others make the right decision... STAY AWAY!!!!