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    Young's Music Store

    5.0 (1 review)
    Closed 12:00 pm - 8:00 PM

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    2 years ago

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    Retro vGames - Not a Sony Dual Shock controller. Right thumb stick is visibly broken.

    Retro vGames

    1.6(205 reviews)
    2.5 mi

    So far I'm going to rate this place 3 stars. I will update my review once I receive the product,…read morebut based on the ordering process and interaction with customer service I will not purchase from them again. When I made my initial purchase on 12/15 I got an email stating the my payment for my order failed and to try with a different payment method. The payment for that order in fact did not fail and I had made 2 purchases. I put in a cancellation request that same night and called on the 16th to ensure itd be rectified. 12/19 I emailed and called again unable to reach customer service. I left a voicemail and got no call back. Also on the 19th, I get 2 notices from my bank that 2 charges from retro vgames posted. Today 12/20 I finally get through to customer service just for them to tell me there's nothing they can do and both purchases have been shipped on the 16th, but I was never notified if my product had shipped. I log in to my account to see that they were shipped the 18th, not the 16th. The order should have never been shipped and the initial payment should have never been taken if they told me payment failed AND the cancellation request was put in prior to the offer being fulfilled. Customer service was very dismissive, had inaccurate information, and told me they couldn't see the cancellation request even though they read off of it.... So far poor experience, but I will update if product is received and will see if the order is accurate, products work/quality, and the return process is not a hassle/no cost to me.

    Buy from someone else. This company does not respect their…read morecustomers or their merchandise. I bought a PS3 Console with backwards compatibility at the end of June, recieved a Japanese PS3 from them. I informed customer service of the mistake and they did get back to me, but said that it fit the description because some Japanese consoles can play North American games. After some convincing they agreed to send me a new console after I shipped back the other PS3 and they could inspect it. After a week and a half they sent me another Japaense console that was not backwards compatible. I asked for an exchange again and the customer service representative I was emailing with said I would have to pay for shipping since I was returning another console. After a few emails I was finally granted a shipping label to send it back without any cost to me. After another week of waiting a package appears on my porch. They failed to send me the shipping information. When I opened the package it was a mess. Nothing was protecting the console. It was resting on top of paper. The PS3 was all scuffed up. It included 2 controllers (both broken) and 2 games. It was also the wrong model and would not play PS2 games. After emailing customer service again, they told me that they understood my frustration and would charge me a 10% restocking fee if I wanted to return the PS3. I am not "returning" a PS3 I would like to send you back (for a third time) a console that did not fit the description of what I ordered. I am done with this company, I want my money back. (This is still an ongoing issue btw).

    Photos
    Retro vGames - NES. The power doesn't work!!! I had to spend a lot on converters just to find out it's garbage

    NES. The power doesn't work!!! I had to spend a lot on converters just to find out it's garbage

    Retro vGames
    Retro vGames - Mint condition. It's awsome

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    Mint condition. It's awsome

    Young's Music Store - musicvideo - Updated September 2026

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