I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Tried to exchange a soldering iron tip without a receipt. Rather then explaining to me that it was…read moreagainst store policy to exchange an item without a receipt, the fellow helping me (who I later found out to be the store manager) accused me of stealing the $3 item from another store.

Integrity and sales are not always in concert. HOWEVER, the folks at audiolab were exceedingly…read morehelpful, communicating extensively, after hours and weekends. They gave insightful answers to my questions. Their integrity is exceptional. They put service above sales. This creates trust, thereby increasing sales. Great job, Greg hall

George took great care of my concerns as Cambridge took a while to ship an urgently needed…read morecomponent. The service has been outstanding and very communicative.

Could've sworn I wrote a review the first time I used Coughlin's repair service. I loved them the…read morefirst time. Love them the second time. We have an expensive flat-screen TV that we bought in 2010. It's a Toshiba Regza 46" (cost back then was more than $1000). I love it. The base is better than newer tvs because it's a lot more stable. It finally started getting quirky in 2020. I took it to Coughlin's and they were super attentive and fixed it for about $150 (cheaper than buying a new one). My spouse uses it and wanted something bigger but opted to keep the repaired and working Toshiba as a backup. We sure needed it. Bought an XBR800H Sony 55". I had it on, turned it off for a little while and turned it on but the screen was a light black and power was on. Thank goodness I remembered Coughlin's. Since the Sony is more of a computer than a tv, I didn't know if they'd be able to repair it. $175 a few days later and we have the what was a $600 tv working again. I loathe loathe loathe Sonys. I swore I'd never buy another decades ago. But I forgot ... This time, I told my spouse to remind me not to buy a Sony and I will be reminded if I touch another Sony again. But Coughlin's will be around to fix it when it stops working. I like the shop, the price, the dogs, the employees and the owners. It's funky old and fabulous. Everyone in the shop has been super nice and helpful.

We had a great experience with Coughlin's…read more All the HDMI ports on our several years-old LG TV had stopped working. Knowing that most electronics are built with planned obsolescence, and that current similar TVs are much cheaper now than what we paid for ours, we wavered back and forth over trying to get it fixed or just buying a new one. I hate unnecessarily adding to landfills, so we decided to call Coughlin's. They were honest and upfront about everything from the start. They charged us a reasonable fee for pick-up and return, which would be applied towards the price of repair. They weren't able to find a new board for our older TV; Dan said he could try to fix the current board, but that there wasn't a 100% chance of success. Fortunately, they *were* able to fix it and get our HDMI ports working again. Yay! When they returned our TV they made sure that all the HDMI ports were working properly with our setup before they left. Hopefully this has added at least a couple of years to the life of our TV. Dan did say that when this particular set came out it was a top model. And they never tried to sell us a new set instead of trying to fix our old one. I appreciate their honesty and great service. We will definitely go back to them when we do need to finally replace our TV. Thank you!

They showed me their products, demoed a 'home theater' environment and sold me on the idea that…read morethey were the people I wanted to do business with...and then sold me a terrific system w/106" projection screen. That was back in 2000. Since then, I've gone thru many individual upgrades of av receivers, dvd recorder/players, even projectors, etc and now, in my 80's, its time for them to come back out and make sense of what I did to their beautiful system. Hope they'll agree to do so, what with new technologies like 4K and region 2 dvd capabilities, I need them to make my new components 'talk' to one another. Looking forward to watching a great system become reborn!

While looking for new speakers, I realized I'd never left a review for several prior purchases I'd…read moremade at Stereo Barn. After consulting with my local High-End Audio Store, I wasn't happy with my Customer Experience, and their complete lack of flexibility on $30,000.00 plus components purchase. I discovered Stereo Barn was not only an Authorized Dealer of the top brands, but could also handle repairs to audio gear that usually needs a return trip to the Manufacturer. After an in-depth consultation, I had some components sent for repair, came to an agreement on a trade-in and ordered several new units. My new equipment was delivered, unpacked and set up. The delivery was a 5-Star experience by a super-friendly Gentleman who took his time, answered every question, and even fixed an annoying issue I was living with, that I couldn't figure out on my own. He then took the almost 100 pounds of packing material and pallet with him. My new system is FLAWLESS, my repaired unit works like new, and the value I received left me with a huge smile. I could not be any more satisfied with my experience here. Repairs/ Trade-ins/ New Equipment, and delivery & setup are THE BEST!!