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    Your Best Seats

    1.0 (1 review)

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    7 years ago

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    Ticket City

    Ticket City

    2.1
    (212 reviews)
    4.2 mi

    The day after purchasing tickets I received a text from an unknown number with a link, no…read moreexplanation just a link. I never click on a link from unknown numbers so the text was deleted. After receiving an email I guessed the text had something to do with my tickets so I called ticketcity, yes the text was for my tickets. I requested another text or email but only received excuse after excuse. Multiple calls over several days with one excuse after another and no tickets. Poor customer service that will not or can not make decisions to solve issues. This was my first and last time using ticketcity. Guess my only option is to dispute charges with my credit card company.

    BUYER BEWARE: TicketCity are Rip-Off Artists!…read more Their guarantee states "You will receive the same tickets you purchased" and if not you will get a refund. The tickets I received were THIRTEEN ROWS below the tickets I purchased! This is unacceptable, especially at a football game as we would nit be able to see, which is why we purchased Row S... not Row F which they gave us! It took two days and many frustrating hours of phone calls to even reach a human. Each time they would transfer us back to the digitized voice with NO option to choose that matched our problem. WHAT A NIGHTMARE! FINALLY got someone who after 45 mins of going back and forth with "We don't give refunds" and us quoting their review, they finally agreed to the refund, told us they put it through to our Paypal account and we'd have our refund in 3-5 days. LIES! It has been a week and STILL no refund. I filed a claim on Paypal and now they are telling me they can't help me because I filed a claim with Paypal, when all they would have to do is issue the refund through the claim to close it! This company has nearly 50 complaints on Better Business Bureau. Horrible company. In response to the company response: ZACK: NO YOU DID NOT ACCEPT THE CHARGEBACK! I just spoke with Paypal and they are STILL awaiting seller response on this case... you have NOT responded in the 7 days the case has been open, and there has been no refund issued. Why lie???

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    Ticket City
    At TicketCity, we love dogs...especially puppies.
    At TicketCity, we love dogs...especially puppies.
    The TicketCity Team

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    The TicketCity Team

    Your Best Seats - ticketsales - Updated August 2026

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