Used the service for a group of 9 of us for pick up from the airport to our hotel and then hotel…read moreback to the airport. The communication from the company was amazing and both drivers were professional and friendly. The driving was comfortable and having the tip and everything included in the pricing was amazing. The vans they used for our party were large and clean. We had plenty of space for our group as well. I'd use Echo Limousine services again to book for our family if we need transportation services when in the area.

Response time to my inquiry was Prompt detailed. They answered all my questions. Booked for an…read moreupcoming trip to Chicago.

We used lake cook limo over a year ago .... got alerted from our bank that lake cook limo tried to…read morecharge our credit card . Our bank denied the charge and alerted us of the fraud . Called and the dispatcher said there was nothing he could do as it was a Sunday and we should call back on Monday . When we pushed to have someone look into this the dispatcher hung up on us . Later then owner called us and said she looked into it and told us they did try to charge our account because our last name was similar to another customer . Then she continued to read off the other customer's credit card number to us . Obviously security for your credit cards on file is zero . Owner kept saying it was ok because our card was denied because of security on our card . Wouldn't trust this company and will never use lake cook limo again

Have used this service almost religiously to get to O'Hare from Fox Lake and vice-versa and they…read morewere great, never late and great vehicles. Had a change of plans ONCE and when I cancelled, was hung up on. When I called back and asked if we were accidentally disconnected, she said no, read me the riot act AND HUNG UP AGAIN! Sorry to burst your bubble lady, but when your website says that you have your vehicles stationed at O'Hare, that means that there is some inherent flexibility to this whole pickup from the airport deal, at least ONCE. No need to get fresh with your customers. I'll take my business elsewhere from now on. Sorry to ruin your night.

Hired this company to make a birthday extra special. They were very communicative and friendly…read more They went above and beyond to make sure their role in the party was a success. And their rates were incredibly fair. Highly recommend!!

Excellent customer service. Went way above and beyond to help me get my mother home safely from…read moreOhare at last minute. Vehicle was very clean and comfortable.

Can't say enough good things about Kevin! He makes travel to and from O'Hare a pleasure! Easy…read morepickups and very prompt. Wish I could give him more than 5 stars! :)

Kevin is my go to whenever I am traveling. He is always on time, professional, and keeps his…read morevehicle spotless. I would highly recommend him if you are ever in need of transportation.

Booked the 17 seat bus for a school dance and had an amazing experience with Josh. The bus was…read morelarge, clean, and fun! Everything went perfect and on time. Thank you!

It was pretty easy to work with Top Shelf, there was good communication and our vehicle was timely…read moreand clean for our wedding day! They let us see the transportation in-person prior to signing our contract, which we appreciated :)

I was on party bus duty for my daughter's recent high school dance. I priced out a few companies…read morewith party buses and 312 Limo was the most reasonable price. To be honest it was still a little expensive considering they were driving from Wilmette to Northfield to Glencoe, but less than the other: $840 for a 3 hour minimum for a party bus of 28. We also didn't need it for the entire 3 hours, but the options I found were either one way or 3-4 hour minimums so this was the best deal. I found their communication to be stellar both via email and text. The bus driver was on time and the kids had no trouble locating the party bus when they came out of the dance and I've heard it was one of many party busses. A few of my daughter's friends hopped on for the way home and commented that this bus was way nicer than the one they took to the dance from another company. Overall, it was a success. The parents could have easily driven these kids ourselves, but the party bus elevated the experience and the kids all seemed to enjoy the VIP treatment.

Do not use this service, though an improvement might be for the company to not use the driver we…read morehad. Driver went home early and did not honor the contract. He did not ask those who had paid for the service if that would be okay. It was not. Driver did not know where he was going and was consistently late for shuttles. Wedding guests were left stranded after the reception as he decided to go home.

We used American Limo Express for my daughter's birthday party transportation from Glenview into…read morethe city and back. We sent six teen aged girls on their own and felt totally safe with this company. They were amazing. No problems whatsoever. The driver was very responsive and gave continuous updates by text (drop off, ready for pickup, on our way...). The sprinter van was awesome. The six girls loved it and said it was was so much fun. My daughter is still saying that her birthday was so fun and the limo was a big part of it. Price was very reasonable compared to other limo services. I couldn't be happier with ease of booking, the convenience, non -stress, and finally the results. Additionally, due to the snow and weather the previous day we asked for an earlier pickup time and it was absolutely no problem. We will definitely use them again.

I use this company whenever I fly out of O'hare. Always a good experience. Highly recommend.read more

Second time using Max's for family trip of 8 people Louis our driver who was fantastic arrived on…read moretime for shuttle to Ohare airport.Pickup at airport was equally great as well. Won't even call another service Max's is the one and only service I will use. Thanks Max's and our driver Louis you were fantastic.

I was stressing out about how to find the wedding venue and where to park and how bad the traffic…read morewould be, etc., etc. Just the parking cost at the hotel was $54 a day, if you reserved it. My sister recommended I just hire a car to take me and bring me back the next day. What a relief! The reservations were easy, the payment was easy, Avie the driver was a delight. The car was really nice. I'll use them again for sure.

Kevin was on prompt with pricing (VERY reasonable), on time, courteous and a very clean car. Having…read moretried to get Ubers and taxis out to the suburbs for the airport was frustrating, expensive and I almost missed a flight due to cancellations. Going to use Kevin from now on.

Great service- responsive and flexible. Had to make a change and they accommodated quickly. Will be…read moreusing them again!!