State Farm clients since 1992, nearly a dozen policies, and we've been with this agency for the…read morelast 4 years. We have a water claim that is not being handled appropriately by the claims dept, and we've been without a functioning kitchen since June 2025. We reached out to our agent, Sarah Atkinson, for support after claims ghosting us for 4 months. We are not being reimbursed for our covered loss and expenses, and at one point a lien was going to be placed on our home because claims did not pay the restoration company for their authorized services. We had to pay out of pocket to avoid the lien. SF finally reimbursed us 6 months after the repairs were completed. Our agent did not call us back. She had her office manager respond to our request. This is very disappointing considering our history with SF, and considering the severity of our situation. Nearly two months later, we are still being told by claims that they are not covering repairs and expenses that are covered under our policy, and we still do not have a kitchen. Our agent's office has also not followed up with us, even after seeing that claims is not handling our claim appropriately. We are in the process of filing a complaint with the DOI. Huge disappointment in State Farm claims and our agent.

I have been a member of State Farm since I was 16 (over 30 years). I appreciate the personal touch…read moreand professionalism I receive from the Sarah Atkinson team. I definitely recommend them!

Our family has been with Frank Jones State Farm since the late 1980's. Frank and his staff offer…read morethe most friendly and knowledgable service imaginable. They have helped us through teen drivers, moving in and out of state, an uninsured motorist crash into one of our cars -- you name it! We have State Farm Life insurance, an umbrella policy, renters and home insurance in addition to auto with Frank. Discounts for the number of policies are super and make the premium State Farm Insurance affordable. My siblings who live in Northern California use Frank, too -- he's that good. His office crew of Melanie and Tracy are awesome! We feel and are treated like family with this team. THANK YOU!!!

Frank has been our family agent for at least 20 years. His office always provides exceptional…read moreservice. I have occasionally had differences with State Farm itself but Frank always tries to work it out for me. We have 3 auto policies, 2 house, long term care and life insurance through him. Good solid business man.

This branch is fantastic! They are so helpful and welcoming. I came in with questions and I wasn't…read moresure if they could help me. Gia invited me to her desk and was super welcoming! She listened to my problem and the Office team solved my dilemma. I highly recommend them who want great coverage and customer service. I walked out with 2 pieces of chocolate and my problem solved. Thank you for the Great experience!

I needed some explanation and adjustment on my home insurance policy, and I had the good fortune to…read moreencounter their rep Gia Huynh. In a world where this all to infrequently happens, Gia's service, attitude, clarity and professionalism were outstanding!

DO NOT RECOMMEND !!!…read more After experiencing two consecutive years of errors from a well-regarded CPA that resulted in penalties and fees, I made the deliberate decision to take a more rigorous approach to my tax preparation. I engaged two reputable firms simultaneously, paying each their full standard rates, with the intention of filing whichever return I determined to be most accurate and advantageous. Over two filing seasons, I alternated between the two firms' returns based on merit. My other preparer understood and respected this arrangement without issue. Slaten, however, took exception to it and ultimately terminated me as a client. This raises a legitimate question worth considering: if a firm is confident in the quality of its work, why would it object to a client seeking a second opinion? In medicine and law, independent review is not only accepted but actively encouraged as a mark of professional integrity. Slaten's reaction suggests an unwillingness to have their work scrutinized, which is precisely the kind of posture that should concern anyone trusting a firm with their financial obligations. I was a paying client in good standing. I introduced no burden beyond what any other client would. The sole issue was that I held them accountable to a standard of accuracy. That they found this objectionable tells you everything you need to know. **Not recommended.**

Susan & Reese have been very helpful as my wife & I head into retirement…read more Seem to be very knowledgeable about all financial questions we throw at them. They offer an In-house lawyer who gives free Seminar's concerning pretty much exactly what we're going through!

Robbie at Broadwater Insurance was the only person who could find me a company to insurance our…read morebuilding after being dropped by State Farm last year. He really came through for us when we needed it most and I can't thank him enough. I've also talked with the older person mentioned in a previous review. He was forthcoming, genuine, and gave me some much-needed advice. I highly recommend!

I've been a customer of Broadwater Insurance Agency and the Thill Family for over 50 yrs insuring…read moremy homes and autos. They will provide excellent service and various insurance choices to help save money for their customers. They connect with their customers and respond quickly. At least give Robbie a call to see if you can save money!

As a business professional I find myself with little time to research my insurance needs. I needed…read moreto add another vehicle to my policy that will be owned short term and Mac again set me up with the perfect coverage. Thank you Biddle Team for taking care of my families insurance needs.

I had a great experience with this insurance company thanks to Mackensie. She was extremely…read moreresponsive, professional, and truly customer-focused throughout the entire process. She took the time to answer my questions and made everything easy to understand. I highly recommend Mackensie and this company for anyone looking for excellent service.

I've had Terry Bradshaw and her expert team as my agent(s) for as long as I can remember. Alicia…read moreand Marla have always been super helpful and Alicia has always made herself available to me for new quotes, comparing/beating competitor's pricing and declarations, as well as just being super-pleasant to deal with anytime I've needed something. Currently we're running with State Farm for 3 vehicles and our home insurance, and even with all the animosity towards insurance companies in CA over the last few years, I'm grateful to say we've been taken care of and treated like a priority by Alicia and the Team here at Terry's office. Whether I'm walking-in without an appointment with a few questions or requesting a quote, asking for a copy of declarations for a refi, or I'm emailing/calling for help with a current policy, these guys have always taken great care of my family and our needs and have been there when I needed them, and along with great pricing, that's all I can ask for!

Marla Layne at Terry Bradshaw State Farm Insurance in Villa Park, CA has done a great job managing…read moremy mom's account. Marla is patient, understanding, detailed, and proactive. In a world where we have become numbers, Marla makes sure we are seen and heard. Thank you for your great service. Highly recommend.

My number one insurance broker, some Good Samaritan rear ended me and this guys ( Mercury ins. )…read moretook care of me/truck right away... really happy with the results and customer service. Thanks to Michael at Lester's and David at Mercury's.

After 32yrs I finally broke up with my State Farm agent... with the rise of my insurance due to…read morepoints on my record... I need to find LOWER rates I was referred to Mike Lester, and I couldn't be happier to begin a new relationship ! After explaning to Mike that my only request when finding me new insurance coverage - is one with the lowest monthly rate He was great in explaining all my options and definitely helped advise me since I really am clueless in regards to coverage... Everything was handled via phone call and email which was wonderful when most of us have limited time available... I feel at ease that if in the future I get into an accident, he will be there for me... that's the Biggest thing lacking when you deal with 800 numbers with no contact person. Thank You Lester & Sons