We had them remodel our lake house, it turned out better than expected! The bidding process was very thorough and the guys that did the work paid attention to detail. We've already recommended them to our neighbors! read more

I hired this company to replace my carpet in my bedrooms and vinyl floors in my living area. Right at a year or maybe a little past I had an issue with the carpet in my son's room. Also the transition strip was loose ( they installed the transition strip with liquid nails). I called for help with these problems and after about a month I was told the carpet manufacturer would cover the carpet but not the labor. Furthermore I was told that this is a small company and they "cannot afford to give away the house". They gave me the number to Falcon flooring to inquire about the labor. After speaking with Falcon, I found out that the labor was $144.00 and that Your life design was not interested in paying nor did they even ask for the price! Also, the carpet installers here at Your life design were not certified to install the carpet by the manufacturer!! Fortunately, Falcon is stepping up to pay for the labor for the carpet replacement and even offered to help me with the transition strips. As for your life design, I was told that they were going to look into the transition strip, but I have little confidence that anything will be done. So after all the preaching of quality and customer satisfaction, if there is a warranty issue be sure to read this contract cause they will not go beyond the contract to help and will have no problem with sending you a pic of the contract to illustrate this point cause apparently $144.00 will break the bank to help out a customer. Note that though you pay them, they are quick to say it's someone else's problem and stat that they made no money on my project. I will say that they are all very polite but have a long way to go when it comes to taking care of their customers if a problem arises later on. One last thing, after all this, they then asked about my next project! I'm sorry but I cannot do business with a company that is not willing to assist with the job once a problem occurs in such a short timeframe after install. Had I not had this problem that gave me this insight to this particular type of situation, I more likely would have rated them much higher out of ignorance. Please beware and I hope this helps someone else to avoid this issue or that it will open up this company's perspective to consider that sometimes you should assist customers outside of your contract cause it's the right thing to do... read more