They know there job and they do it very well. I handle most of my business with Hall now online…read more It's that easy.

Look at all the reviews, not just mine. My gas logs hadn't been hooked up for years, then I started…read moregetting bills for a fill up, which I did not order. Roy, the collector talked to me many times. He finally did say he investigated the situation and that he discovered that I was truthful & correct, the order was not put in by me. He was so persistent that he talked me into me into paying it with the promise that someone from the company would come service it for me and get the logs going at no cost, due to the trouble this caused. But, instead of that - they took my money for propane I did not order - then came while I was at work and took my full tank!! They literally scammed me for hundreds of dollars and not one drop of propane was used. Not long after, I had an elderly customer on a fixed income to tell me she was unable to pay her bill on time for my company that I work for. The reason why?? She told me the same story about Hall Propane as I have outlined above! What are the odds?! She was bullied and conned, same as me and so many others. Mount Airy and surrounding areas - I urge you to take your business anywhere but here. This scam that Hall is running may hit you, too. Even if you were a customer for years, like myself and the lady I mentioned above.

Ordered oil 1 week ago, no response Cold in the house,…read morecalled at least twice for update, no info. Called another supplier, oil in 6 hrs. Will never use them again.

I've used Quality Oil for 25 years, We ran out of oil last Saturday and I called them on Monday to…read morerefuel, as we're currently heating the house with electric heaters and stove. They said it would be a few days because of so many requests, and suggested diesel for short term relief. I did so and called this morning about when to expect delivery of oil. I was told it would be another week at least. I called Routh Oil this morning and they delivered oil at 12:30 today. It was also less than Quality Oil. I guess they don't need customers.

They were just bought out by another company. After recently filling our tank and charging us…read more$242.00. We received another bill for $89.00 for not using enough propane. My wife spoke with a very rude man there who stated if she didn't like it they could come get the tank at a charge of $125.00. We only use this for gas logs in the fireplace. We are looking for another company to use.

I chose Berico a year ago to service my Heat Pump/AC on a regular schedule…read more I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago.

As a first-time homeowner, finding reliable and professional service providers is incredibly…read moreimportant--and Berico delivered across the board. From the very beginning, Bonita was a standout. Her communication was prompt, clear, and genuinely helpful. She made the entire process--from scheduling to planning--easy and stress-free. Her professionalism and warmth made a strong impression right away. Equally impressive were the on-site service providers. From the moment they arrived, they were courteous, knowledgeable, and clearly took pride in their work. They explained everything in a way I could easily understand, and their trustworthy, respectful demeanor put me instantly at ease. It was a pleasure getting to know them. Berico has absolutely raised the bar for home service--efficient, personable, and dependable. I'm truly grateful to be a new customer and if this is the standard they continue offering, won't hesitate to work with them for years to come! Thanks again to Bonita and the entire Berico team!

I had a propane tank I bought at Walmart Blue Rhino kiosk for which the valve would not turn. I am…read more72 years old and used a wrench to try and turn the valve. The valve loosened but it freely spun and would not open or close the valve. Walmart custoler service said Blue Rhino was an independent vendor and they could not help me. I called Blue Rhino customer service. I was told that if I used a wrench to open the valve that their policy would void any opportunity for compensation. So if you are elderly or have any sort of malady that reduces the strength in your hands and you use a tool to open the valve and it doesn't work there is no consideration. An obvious age discriminatory policy and ADA law violation. I'll go to KOA for future tank refills.

So today I was threatened with bodily harm by a delivery driver from this wonderful company.The…read moredriver told me he was going to smash my head in with a full propane tank.

Very polite and friendly and explains options very clearly. I have enjoyed their staff and their…read moresuperb customer service.

All steps; Ordering, delivery, & billing smoothly handled.The customer Service is one of the best I…read morehave ever delt with. They act as though you are a special customer and not just a number.

after speaking with the owner, they decided to help me out with the price on the oil. now with…read moreunderstanding with the whole situation, and thanking her for the time to call and have a level conversation. i rescind my previous review. to 5 stars. i want to thank them for helping. as a previous customer, i will still retain this relationship. thank you.

Can not recommend this company enough. Have been around since the 20's and have not only continued…read moreto grow with the times, they are still the most reasonable in town. With all the other local dealers getting bought out by nationwide companies, it is still nice to have that hometown propane company that you can rely on. If you're looking for a propane company, this is the one!

Scheduled a propane delivery and was told delivery would be in 7-10 days - that was supposed to be…read morebetween January 27 - 30. We received a text from Amerigas that our delivery was delayed due to weather (fine, there was bad weather), and then a follow up text saying our propane would be delivered the next day on Feb 2. Feb 2 came and no propane, and no follow-up. Weather conditions were still poor (the great snow), so I wasn't too concerned. On Feb 5, I was a little concerned about our propane levels and the lack of information, so I messaged them using their live chat feature. After back and forth with their agent over chat, I was advised to place a telephone call to their service number. I did that, and after 30+ minutes on hold, I spoke to a representative who eventually put me on hold to talk to someone else. That person, while polite, was unable to inform me when we would get our propane delivery - basically the local office wasn't making any delivery commitments and we would get propane whenever they could schedule it. It is now a week later and we still have no idea when we'll get service. I'm starting to look at other propane providers, especially after seeing all the other reviews here on Yelp.

Amerigas acquired my propane provider and then implemented a fee to discontinue my service by…read morecharging $420 to remove their equipment (an empty propane tank) from my property. This charge was not a part of my service agreement with the company that originally provided my propane service and was unilaterally implemented by Amerigas without my knowledge, consent, or agreement. This charge is simply a tactic to force consumers to continue service by charging an unnecessary and non-agreeable hidden surcharge in an attempt to cause financial duress for removing an unwanted service.

We rented a truck from u-Haul in downtown Winston to use to take all of our supplies for our Annual…read moreHispanic League FIESTA. It's conveniently located in the heart of the city with easy access to local roads and parkways. We got a truck with a ramp to make loading and unloading easy. Everything fit perfectly and made it that much easier for us. The drop off was simple. We just pulled in and handed the keys over to an employee. Literally took 20 seconds! We are pleased and there location also sells all necessary moving supplies if needed.

I can't say why others have had such bad experiences, but mine was fabulous. I recently moved into…read morea new apartment, so I needed boxes. Yes, you can do the thing where you hunt for boxes at ABC stores and the like, but I just wanted good boxes, immediately. It wasn't a problem to pick them up (I ordered online). The woman behind the counter just counted them out in front of me when I got there and put them in a pile for me to put in the car. Then a few days later, I came to return the unused boxes, skeptical that they would actually buy them back (as they say they do). She took them back and gave me a refund in about two minutes or less. It couldn't have been easier.