Total Scam- paid for 8 people, "package" included dolphins, manatees, sea lions, catamaran ride,…read moreand lunch buffet. These scammers cancelled the catamaran part of the package and I requested a refund which they refused. Then they had the nerve to offer a "discounted" photo package of $470 USD. This was a major disappointment and we would have been better off hanging out at a beach club or cenote!

The staff was amazing! Friendly and welcoming. I will definitely come back for another tour. I got…read moreto meet four different dolphins and two different manatees. I had a amazing time in the water with them. I wish I could give the staff names but at this moment they escape me. Honestly it don't matter who you work with there you will have a great time. My photos came out amazing and let's not forget the sea loin that had an amazing personality. 5 star! I Look forward to coming back. Thank you for the great service

Book directly!! Use Whattsapp to call them +52 984 132 0882 ask to be picked up at the meeting…read morepoint COCO BONGO in Playa del Carmen. Bring: Swim shorts, Bandana to cover nose, Towel, Change of clothes, Water sandals, Backpack, Mosquito repellent, Sunblock, sandwhiches & cash. Their location is VERY SAFE & only 10 minutes off the main 307 Road in Tulum. You will NOT be deep and isolated in the jungle. We did ATV, Ziplines, & Cenote Combo and had a great time. ATV & Cenote swim about 30-45 mins each, Zip lines - 4 total. Definitely worth doing it, Time did NOT feel short at all; just enough to do multiple activities in 4-5 hours. Any transportation to and from the jungle area just adds more time. Highly recommend for Families with kids (8+ minimum age) to all activities. The guides take care of you & make sure you're safe. Even if your hesistant about ziplines you can do the small ones only. The biggest one is about 7 stories tall & 1 minute long- I think. It has an awesome view above the tree line & you shouldnt skip it!! If I return I will do this excursion again.

Summary: Four stars because the experience is AMAZING. Removed a star for big discrepancies in…read morepricing and the photo package they offer is way too expensive. More on this at the end. Pricing: Sites like GetYourGuide.com will rip you off. Make sure to shop around and consider booking directly with Maya Adrenaline. We paid $100 a person while other folks on our same tour only paid $41 a person. Removed half a star for this because partnering with third-party websites created this price discrepancy. Experience: The location is beautiful and feels remote even though it is only 10-15 minutes from the center of town. The ATVs, horses, zip lines, and cenote are safe and so fun! Our guide, Julio, was very sweet and did a great job. NOT accessible for individuals who may have mobility issues, like folks in wheelchairs. Food: NOT VEGAN OR VEGETARIAN FRIENDLY. Honestly, the lunch was pretty bland. I recommend bringing chips or something dry to hold you over until you get yourself something more filling. Shopping/Add-Ons: The souvenir shop feels like a hassle because they basically force you to take a look at the wares as part of the tour. They stated something to the effect that the souvenir shop was Maya Adrenaline's way of giving back to the Maya community because the profits go directly to the Mayan people. If they're concerned with giving back to the community, they should provide livable wages and donate a percentage of their profits to Mayan nonprofits. Passing on the responsibility of "giving back" to the consumer is not a good way to market their products. Additionally, they offer a photo package at the very end of the tour for 1000 MXN pesos. First off, that's ridiculous. The photo package should be included in your ticket, period. It isn't fair because they sell the photos PER GROUP, so a large group gets the photos for a much better price than a pair. They should also tell you about the photo package at the BEGINNING so you make sure you take good photos and you have more time to consider whether or not you want it.

Great day tell with Oliver as our guide. He's very friendly & knowledgeable. E we hit Tulum ruins…read morewhere he explained Mayan history. We were advised to leave at 8 by Adolofo who sold us the trip. Tulum ruins were empty when we arrived. By the time we left it was getting packed with large tour buses. Next into to cenote for some snorkeling is cool, refreshing fresh water caves. Everyone wears life vests so it is very safe. Again Oliver explained history of cenote use by the Mayan people and how they believe they were formed. In way back to Playa del Carmen, we hit Tropi Taco. Food was muy delicioso as was the choice of juego. Lunch was included in the price as was beer, water, & Gatorade on ice in the van. Overall, great trip with a great guide Oliver

My husband and I stayed at playa del Carmen and wanted to do some exploring in the Tulum area…read more There's plenty of taxis waiting to take you out but it's hard to find one coming back so we inquired with this company about a package that would take take us out to the Mayan ruins and to a cenote. The price sounded fair and we booked for 2. Adolfo helped us and we informed him we wanted something mellow because I am pregnant. Some of the perks he promised were water, buffet lunch, umbrellas for shade and extra precautions because of my condition. He asked us to meet him outside the booking office the next morning at 11:30am so he could walk us to our driver that would be around the block. He wasn't there, not a problem someone else walked us over. On average the trip was suppose to be 11:30-6pm I believe. Our driver was horrible. Keep in mind we are both Mexican, live in LA and have experienced Tijuana drivers so we are used to wild driving. This was completely unsafe and on a different level. It's about an hour drive. We were in a van with a family from Canada and one of the little kids threw up because of how fast this guy was going. I saw the cooler in the van but no one was offered water. We got to the ruins and we were handed off to our tour guide. We were led to the bathroom and an expensive gift shop were everything is ridiculously overpriced. We bought water here. It was scorching hot no offer of the promised umbrellas. The guide was rushing through and said to follow him and we would have time in the end to go back into the ruins to look around and take pictures if we wanted. We were asked to meet him at 3 for pick up. Although we were all done looking by 2. The Canadian family was probably down at 1 because they wore sandals and it was too hot for them. Wish they would tell you bring walking shoes, hats and umbrellas as there is little to no shade. A lot of wAsted time here waiting. Same driver picked us up and took us to the cenote. The drive in is long, unpaved and extremely bumpy. I was super worried for my belly and in pain. This guy was driving in extremely fast. I told my husband to say something about his driving and he seemed bothered. First he said someone else would be picking us up and that we should let the driver know ahead of time. Mind you our registration form indicated I was pregnant and to be cautious. Also pregnant or not that was just terrible driving. We got to the cenote and were rushed to change. We had time for a quick dip and given some information and then quickly led out. I was so disappointed we didn't spent more than 10 minutes there before being rushed out. No time for pictures or even a little swimming. The changing rooms are poor. The barely there curtain does not offer privacy and you pretty much have to be okay with being being exposed because the wind will blow it away. We changed and stood around like idiots not knowing where to go. Finally, someone informed us we'd get picked up to eat lunch. We were driven to a different part of the park probably around 4:30 and their idea of a buffet is rice, beans and 2 tiny taquitos. It was delicious but definitely not a buffet or enough food. This was a super late lunch and I would have bought food at the ruins had I known. Thankfully our other 2 drivers were caring and mindful. We had Samuel who was super friendly and caring. He's the reason why I'm not leaving 2 stars. It's not good when you're hoping not to get stuck with unprofessional people. All drivers need to be safe. Tour at the ruins need improvement. Time at cenote needs to be extended and they need better communication with clients. Lastly, they need to honor what they are promising when they sell you a package. They are a company with many staff members so adequate training for all is key. I would try a different company if I return.

We had a wonderful tour! We did the private jeep ride to the ceynote, with lunch and snorkeling…read more There were four of us in our party so we squeezed into one Jeep plus our driver and it was smart because the traffic and driving is a little wonky and we were glad we had someone from there driving. He also was a great source of information and history on the area. Definitely recommend

We had an amazing experience with our guide Sergio, he was so educated and personable. I prefer…read moresupporting small local business and giving back to the community that so heavily relies on tourism. I 100% recommend this service! If ever back, will book again!

Came across on the ferry from Cozumel, eventually found our tour guide holding a sign for a tour…read moredifferent than what my ticket said. 1 hour drive to 1st stop. We were given locks for lockers and told to put away anything we didn't want to take on the ziplines. They went on to say we could bring phones or cameras at our own risk. We received harnesses and helmets, but as the second person checked mine, I was told I needed a different harness. After getting the 2nd harness and starting to climb the stairs, our tour guide told me I could not take my GoPro as I needed both hands on the line. It was on a bright yellow handle with a wrist strap. How did I get fitted for 2 harnesses and a helmet without them telling me? I put the camera away and started up the stairs. They were a little steep but doable. On the way up I passed several people from our group going down that could not handle the stairs. As we went from one platform to another I noticed several people in the group holding their phones on the zipline and the guides said nothing to them. But they didn't allow my camera, which was made to be secured to my arm? I was last off the ziplines. As I came down, my tour guide asked if I was wearing a swimsuit and told me to go wait by the hammocks. No further instruction like bring a towel, or put shirt away. He seemed annoyed with me for being last. I had to ask the others what we were doing next and what to bring. The underground cenote was next. We had the option of a regular life jacket or an inflatable one for those who wanted to dive. Even though the tour was listed as snorkeling and the description stated snorkels are included, there were no snorkels, only masks. We were told the government outlawed rental snorkels. The Adventure Maya website shows people with snorkels and still lists the activity as "snorkeling". Our guide told us a little about the cenote and took us around showing the bats and the stalactites. We did a loop in the cenote that according to the recording on my GoPro took 17 minutes before we got out. We left the cave and had 25 minutes to dry off and eat lunch before we had to be back in the van. Lunch was pasta with vegetables, rice, and roasted chicken, along with salad. While eating, there was someone going around selling the photos but never made it to my table before we left. I attempted to view the photos online for several weeks after. The site says they are available for 60 days after the tour, but nothing came up for our date or any other. Stop 2 was the YaKul lagoon and cavern. We were given the same options for life jackets, just a mask with no snorkel, and flippers, before being led down to the lagoon. We were not allowed to put on sunscreen here, and most of us had not put on sunscreen prior as all the swimming was supposed to be underground. I later learned there was an underground cavern at this location, but we were not taken there. It was very crowded with other groups. Our guide led us around in a loop, but there was not much to see. The water was also very murky from so many people kicking up sediment. Many of us just went back to get in the shade. Even with the short amount of time, the back of my head got sunburned. When the guide got out of the water we had 10 minutes to retrieve our things from the van and change clothes as we had to leave in 10 minutes to get to our ferry. The changing rooms were actually decent. I asked our tour guide about the other cenotes we were supposed to visit, as the description provided by the cruise line said "4 cenotes", but we had gone to 2. He was unaware of why it stated 4. When we got to Palya Del Carmen we had to rush to make it to the pier on time for the 3:45 ferry back to Cozumel. We made it on time however, the ferry did not start moving toward Cozumel until 4:22. The tour was supposed to return by 4:30 which would have given us a little time to shop in Cozumel before getting back on the ship by 5:30. Ended up being an hour late and got through security just in time to make it on the ship at 5:35.

We had a wonderful time doing the ATV tour and zipline/cenotes. ATV course was better than most…read moreI've done on vacation. The machines were in good condition, and the course had some challenging spots. Our guide, Karen, was awesome. Zipline/cenotes was fun as well. There is only one cenote, and I was disappointed it was a bit murky. Other's I've been to are crystal clear. Ziplines were fun, and you could also jump from the zip line tower, which was great. Overall, a great experience, and I highly recommend as a family activity.

This was booked for us via Delta Vacations and we selected the ATV's and cenote. The whole…read moreoperation was well run and our hotel pickup was on time. Thankfully it was only about 20 minutes from our hotel so it didn't take half a day just to get there. In total the whole experience was under four hours. There were 4 other people in our group we didn't know, staying in hotels much farther away. Lots of waiting around when you get there. There are free lockers to store your things and clean restroom and changing facilities. If you have an underwater camera pouch, bring it. It's the only way you're allowed to have a phone on the ATVs (around your neck) and you can use it both above and under water at the cenote. It was our first time doing ATV's and didn't know what to expect. I had no interest in driving one myself so I decided to ride as a passenger with my bf. This was the worst decision EVER! Granted I am a small person and struggled to get both of my feet firmly planted, so I basically held onto the back handlebars for dear life while I was thrown around like a ragdoll. My back was literally bruised from hitting the seat with the abrupt motions. I felt like I had whiplash and at one point the plastic shield on my helmet came off because my head crashed into my bf's helmet. We would have enjoyed it more if the speed was higher and more in the jungle but you're basically on a narrow trail with lots of bumps and bottoming out constantly. The ride was advertised as 45 minutes but was less than 40. I did like how there's a guide with you the entire time both at the front of the pack and back. On the flip side, it also made it so that you couldn't necessarily go the speed that you wanted. After that harrowing experience we were offered a buffet lunch (nothing special but nice that it was free) and then taken to the nearby cenote. That was really the highlight of the experience. You do have to rinse off all of your sunscreen (even those that are reef safe) in a cold shower before you enter... not sure how effective this was because most people did a half assed job. I liked that you were provided a life jacket so you could also just float without having to worry about supporting yourself. The guide was very knowledgeable. And the water was very clear. I've been to caves before but none that were under water. Very cool! Be prepared for many money grabs, but that's Mexico. We were basically bullied into buying the additional insurance, felt like a huge scam. But ultimately it was $25 for the two of us and because of the manmade holes on the course I can see how an ATV can get damaged even if you drive responsibly. We thought they would be jerks at the end about every little scratch but there was barely an inspection. They also take many pictures of you throughout the experience which you are not obligated to buy. We even declined being photographed in the first place. If you have your camera pouch you can take pictures of yourself everywhere you go.

Yesterday we went on a real Mexican Adventure! Bus ride from our hotel (beware that not all…read moredrivers are multilingual). We went to atv ride 10 km, pretty hard ride for a 70 year old. Of course we were the fastest group! Next was the zipline. I did 7! My watch said 34 flights of stairs. Better not be afraid of heights. Lunch was the typical Mexican fair. Nicely done. A cenote snorkel, complete with bat cave and a ride to Tulum with tour guide. Excellent. It was a full day. Hats off to Isaac at Atv/zipline/cenote place. Oh did II mention tequila tasting. Ya that too at Tulum market. 6 checks on my bucket list

Had an amazing small group tour of Chichen Itza. Everything from transportation, tickets, lunch,…read morecenote, and photography was included in the price! Great middle ground between a large group tour vs private tour. Flavio and the Chichen Itza guide were both very knowledgeable.

Keep away from this company. First, they subcontract the tour company. The man that picked us at…read morethe ferry wasn't properly identified and didn't even introduce himself. They were 3 people that were supposed to go at the 10:30 time slot and they were still waiting. They came with our 1:30 group. In our case it was Snorkeling with Carla and they di suck. The boat is very old and uncomfortable. The life jackets for snorkeling are in appropriate and the water and beer are warm. When they took us to the site they just told us to jump without any instructions and to wear life jackets if we wanted. Some people didn't and they had a very very bad time. It's in the middle of the ocean and there are strong currents and it is very choppy waters. All the passengers were very mad at this situation. Then when we arrive to the beach they give us water and beer from a 5 gallos paint bucket. It is like they just don't care and don't give a shit and it is very very funny that at the end they ask for a tip. Nobody gave them one. Also there are no bathrooms or showers that we could use to rinse the saltwater away so we had to get to the ferry all wet. It was the worst experience I ve had in a tour. I thought they were good and reputable by looking at their website. Don't be fooled. They ara the WORST! If you value your time and life avoid these crappy tour company!!!

I had booked a tour for the day from Cancun. However, the harbour was closed due to high winds. I…read morehave repeatedly asked for my credit card to be refunded, and Manelu has written me back everytime to let me know she will follow up. There has been no refund issued. I don't believe there is any intention of refunding my $120 usd  down payment, even though I couldn't have gotten to Cozumel, even if I wanted to.