Thank you so much Elee for your skills and friendliness I…read morewill be coming back here to get more haircuts from you, overall the atmosphere is relaxed.

We had a group of 5 come in and they accommodated us. They took time so the work and checked and…read morerechecked with us as the work proceeded. We are very pleased. Great experience.

I booked a Cut & Double Colour with Teppei and I was not disappointed. While many of the stylists…read moreand clients spoke Japanese, I was made to feel welcome in my 4 hour experience and my stylist gave me the space to relax. Teppei is very detail-oriented and particular about his craft he made sure to check-in with me that I wasn't getting hurt throughout the process and that my preferences were heard. The end result was a perfect hair cut with an awesome complex colour that I've received plenty of compliments on. Thanks Teppei and Chura Crescendo!

I booked a hair appointment at 4pm. I got to the hair salon early. I didn't have to wait too long…read more That's great! The hair stylists here were friendly, welcoming and upbeat haha it was a good vibe! Customer service was good. My hair stylist Katsumi was great. He gave me a great haircut. I really liked it. He was very patient asking me what kind of haircut I would like to have, gave me suggestions, answered my questions and took good care of the hair. I had a great experience at the hair salon. Thanks so much! There is a lot of free street parking. Don't need to worry about finding a parking spot.

I quite literally just left Zhape 5 minutes ago and rushed to write this review for a few reasons;…read more1) there are only 4 reviews on their yelp page and I didn't think that did the salon justice; 2) I LOVE MY CUT; 3) everyone should come here! Now let me elaborate... Similar to Jena E. below, I too was in dire need of a haircut. I typically cut my hair once a year but because the last one I got (in April) was nothing to rave about and started growing out all shaggy and shapeless, something had to be done. I had heard a few good things about Zhape in passing but after reading the yelp reviews I wasn't sold, considering there were only 3 female reviews, one of which was a 1/5. However, beggars can't be choosers; I was low on time, I needed a cut and Zhape is literally down the street so I took a gamble and booked in. I was greeted by Sunshine (pun intended), seated and discussed what I was looking to do with my hair. I felt confident as she explained what she was going to do, just so I could verify if that's what I wanted (discussed length, shape, bangs, texture etc.) After a wash, deep conditioning and awesome scalp massage, Sunshine went to work on my hair. She spent so much time and attention on the initial cut, blow dry, texturizing and final style (I wear my hair in waves) and it shows. I honestly think this may possibly be my BEST haircut EVER! I couldn't say a single bad thing about my experience at Zhape, even if I tried!

After going almost a year without a haircut, I was in dire need of someone to tame my locks!…read more I chose Zhape based on price and location, and am happy to say that I wasn't disappointed! It's a small location (I've only ever seen two stylists in there at a time) so if you're in a rush Id probably call ahead to make sure that they aren't swamped. For a trim and layers with Sunshine, it cost about $60 (after tip, I believe?). Not too shabby for downtown Vancouver! I'd definitely come back here in the future and would happily recommend this place to others looking for a haircut.

This Richmond salon is my go-to currently after terrible haircut at another salon…read more The salon with many Japanese hair stylists offer variety of services with reasonable prices. They give you 10% off for referring. The parking space is available behind the salon, you need to drive into the ally next to the salon then park where retail parking, get the pass for dashboard from the salon. Recommended!

The hairstylist did not ask me if the water temperature is fine when she washed my hair, and she…read moreput something to cover my nose and my mouth when she washed my hair. That was odd because usually the hairstylist would only cover the customers' eyes. It was difficult to breathe. Also, she told me to sit up while she was still drying my hair at the back. Usually, the hairstylist would have wrapped my hair before they told me to sit up. She made me look bad and uncomfortable. I asked for layers and she did not give me a lot of layers. She said she would give me a little bit. That was not professional. The she tried to make my ends curly using the hair dryer and I told her I wanted my ends straight. She did not understand layers; she kept asking if I wanted thinner hair. I said no. She asked me twice if I wanted bands and I say no. Moreover, while she was cutting my hair, she let the hair fall onto my hands which could have been avoided. She did not put on the cape for me - she needed me to hand the other side to her instead of putting it on me. The service was terrible and she was indeed incompetent. Furthermore, when I said the haircut looks good, she kept on cutting. I said, "It's good' several times and she was still cutting my hair. Then she asked my sis, who was sitting beside me, "Is she okay?" I did not know why she said that; she was embarrassing me. When she finally stopped cutting, she looked at me with an anxious look and told me I could go back if there is any problem. She made me look bad with her exaggeration. In addition, she left a lot of the hair on my face after she finished cutting my hair - she only handed me the tissue box when I looked at the mirror and tried to wipe the hair off my face. Moreover, she and another hairstylist were chatting and looked at my sister with a weird gaze. That made her uncomfortable. When I tried to pay, the receptionist showed me a higher price after he knew that I was paying in cash. Why would they charge less if you are paying with credit/debit card? That was not right and he did not explain. Then the receptionist said, "No change? Tips?" after I tipped them. He was insulting. I think they knew that they should not treat customers this way and this was why they charged me $3 less. I was surprised when I saw the price but now I understand.

A student from Zinc hair salon was looking for a hair model to do highlights so I replied. This was…read morea huge big mistake. As it starts the student removed the foils saying I'll meet you at my chair, oh let me take the cape from you. Of course it was wet I noticed. I proceed back to his chair out of nowhere the instructor (Lauren) approaches me rather quickly with a blow dryer saying "oh your jacket has water on the back let me blow-dry that for you". I trusted her word. The student comes back proceeds with blow-drying my hair once it was completed he showed me the back. Because my hair is long I couldn't see the stain on (my new jacket which I only got to wear twice) I paid $79 plus taxes. Until I got home removed my jacket noticed orange stain from the bleach from the salon. Ahh, then it made sense after I realized that's why instructor (Lauren) came over quickly claiming it was water, no it was bleach from the student doing highlights on my hair. I tried numerous times to contact the student online but nothing. Finally, he replies only because I left a msg asking when his manager would be in again. Oh, she went skiing got into a ski accident going to be off for some time. I said you know that you got bleach on my new jacket $79.00 + tax which is now damaged. The student kept denying it although he had the nerve to say to me which left me flabbergasted from his words. "oh, maybe you bought your jacket like this," seriously I'm gonna buy a $79 jacket with a orange bleach stain on the back! It's been 2 months since I finally reach the owner (Lianna) she says "he's sorry he got bleach on your jacket". I thought how can this be true? Only because I contacted him which he keeps denying he did it furthermore he hasn't worked at Zinc salon for over a year. I found this very interesting as well. Lianna says "I've heard all the stories I want you to stop calling do not come to my hair salon or I will call the police on you". I thought oh wow you didn't even hear my side and I'm the paying customer. First of all why would I return I sent her an email letting her know she can mail the money to my address that I'm providing. She replies in her email back "you need to come to my Hair Salon sign a paper then I'll give back your money". Why would I waste my time returning to a toxic environment more so the owner (Lianna) instructed me very firmly to not call nor come to her hair salon or she'll call the police on me. I have provided my mailing address to her saying you can email the paper then E-transfer the money you owe me for my damage jacket from the bleach since last year (2019). Of course I never heard back from her which I'm not surprised at this point. This paper she wants me to sign probably states I won't post anything online. A friend gets her hair done on Robson Street at a high end salon. The exact same thing happened this was a professional hairdresser (not a student) that got bleach on her blouse from doing highlights . The manager reimbursed her right on the spot and both apologized . This is what true customer service represents. To this day my friend still goes back there only because they valued her as a customer. She didn't have to go back after that experience but she chose to. I hope this posting will be helpful to anyone that's thinking about getting highlights at Zinc hair salon.

absolutely my fave salon in Vancouver! I have fine hair that I get hi lights for. They are talented…read moreand great atmosphere. Lianna and crew are fantastic!

Very bad experience. 10mins to do a haircut with no styling. Very rushed out. No proper care of the…read morecustomer

I remember this place. 4 years ago, after my hair stylist retired I tried this place out. I have…read morenever come back I hope that grumpy hair stylist (old Asian lady) I hope no longer works here because I felt insulted by the hair stylist. I always have to shampoo before I go anywhere because I have a dry scalp condition. Even then it dries up real quick. Hair stylist lady just said wow "your hair is so dirty, do you even wash? Please clean your hair before you come now I have to clean my trimmers after I cut ur hair" like, do u not clean your trimmers? Well after that statement, she washes my hair then gives me a mediocre trim, I just wanted to get out of there. But I felt so insulted that, even to this day I still tell my social media and friends to not go there. The other staff seemed so friendly too when I walked in, but too bad 1 rotten apple spoils the bunch.

My usual hairstylist at another salon was on vacation so I decided to try this salon. I have long,…read moreone-length straight hair and just wanted a 2 inch trim. Unfortunately, she (a relatively senior stylist) struggled with cutting it straight and in the end about 4 inches was cut off and it was very uneven. She just kept cutting and cutting even though I said too much had been cut off. I am very upset as it will take many months for it to grow back enough for me to get it corrected. There was no miscommunication either.

I went to Chura couple years ago for hair cut. The hair cut was good by the formalities stylist…read more Because of the hair cut, I decided to do the balayage in Chura this time! HOWEVER, it is the worst decision I have made this year! Before I came to Salon, I sent the pictures to their Instagram for showing the style I want to have. In the appointment day, the young male stylist blends and color my hair. I discuss the style I want with him for a long time before the process starts. Since I know the balayage is very difficult hair technical, I asked the stylist couple times to ensure I can get similar style with the photo I showed. BUT it is 0% similarities after I done my hair! Also my hair becomes colorful. The color is not even at all. There are less 5 different colors on my hair.. Brown, dark purple, sliver ... I am very unhappy with my hair, so I asked the stylist if there are any way can fix it. THEN, the manager came. He talked with many excuses. He even said " the color looks nice for me, balabala you don't like it because you have high expectations balabala.. you cannot only look the picture online..if you can go out salon every 3 months, we will know your hair better". It sounds very mean to me. As the stylist, you have more experience than your client. If you think your client have higher expectations and you cannot do it. You should tell your client before they come to your Salon. Beside the ugly hair color, the price is very trick. when I pay the bill, the price is so different than the price they list on their website and price the stylist told in the beginning of the process. The price in the beginning is $180 with cut and balayage and treatment. I didn't cut my hair so the price should be lower than $180. However, they charged me around $200. When I asked them why the price is different, the manager said it is because I did 2 times color! But they didn't give me any notifications before or in the middle of the process to tell me there are additional fee of it. Overall, it is unpleasant experience. I will not recommend this salon anymore! P1 is the photo I show with them I want to have The style I want is light purple tone balayage style P2 is what I get at the end

I loved getting my haircut here. She washed and rubbed my head so well I almost fell asleep. I will…read moredefinitely get my hair done here again. Thanks Sakura salon!!!

I've been coming here over the past 2 years for trims, dramatic hair cuts (hip length to bob) and…read moreconsultation for dying my hair. Every visit was pleasant and very satisfying. The salon is bright and clean. The hairdressers have been extremely accommodating and very honest with what works and what doesn't work. I have met three hairdressers and they were all consistent with their services... from helping me with my jacket and bags, concern about my comfort level during hair wash, head and shoulder massage, and styling. The price is average and affordable, however it is recommended to call early as they are easily booked up 1-2 weeks in advance.