The communication with the company was subpar, especially making the appointment for them to come…read moreout. The person who I made the appointment with was not very urgent when I said my toilet was actively leaking... it also sounded like she was having a conversation with someone else and was laughing... it was Friday morning (I put in the request Thursday with my warranty company) and she said the first available was Tuesday... when I mentioned again that my toilet was ACTIVELY leaking, she checked again and magically a Monday morning appointment time opened... but that was still days away with water running out of my toilet... I turned off the water myself and just hoped it would be okay until Monday. However, the person on my dispatch call this morning (I wish I remembered her name) was very kind and able to give me an eta of where I was in line so I could plan a little better for my morning. She was professional and attentive. She gets a 9/10. Then, the tech Keith came and was very kind and professional. He came in. Took a picture of the area, got straight to work in identifying the issue from the information I gave him. It ended up being a simple issue of tightening the bolts on the toilet down, however, we're in the middle of selling our home and didn't want to take any chances on a bigger plumbing issue. He left the area as clean as when he got there and checked the toilet a few times to make sure that was the only issue before leaving. He gets 10/10 for service. Before leaving he said if something else happens, I have 30 days per company policy for them to come back if they missed anything. We used our warranty service, First American, so we didn't have a chance to use anyone else. But I did have a good experience once past the original booking person. They really need to give her a lesson on professionalism on the phone. Why was she having a conversation and laughing while I was trying to make an appointment? Anyways, ask for Keith if you have a choice!!

What a joke of a company. This company is as bad as they come. The only reason they get business is…read morebecause they are connected with national home warranty companies. For what should have been a $250 repair, Allan Graber tried to charge us $3,200. This business should not be operating. It's a shame how they are still around

I've used Bob many times in the past, but this was easily the biggest job I've needed. After…read moreassessing our problems, we decided to go with a whole house repipe job. Pete H largely oversaw the project, directing teams of plumbers and drywallers to complete the job in 2 days. The quality of work was excellent, and any issues we experienced along the way were addressed quickly and professionally. As I mentioned, this was a big job done quickly and I believe we received good value for what we paid. Again, a huge shout out to Pete H who always made sure we knew what the crews were doing and answered all questions. Another great job by Bob the Plumber (and team)!

They are punctual, friendly and do a great job. My latest project was a new water heater, but I…read morehave used them for several projects since 2020 and they always do thorough and quality work.

Ivan was very punctual, very professional and knowledgeable. He discovered the problem in a short…read moreperiod of time. I highly recommend him.

Best service I've had in a long time…read more Thank You Nolan Sorry it took me so long to post this

I had a new refrigerator delivered, but the installer wouldn't connect the water line and told me…read moreto contact a plumber. Fortunately, Cross Plumbing was already in my neighborhood performing maintenance for our HOA. They kindly came over to inspect the water connection for my refrigerator and confirmed that nothing was broken. Best of all, they didn't charge me anything for their time and assistance. Thank you, Cross Plumbing, and a special thank you to Mark for your honesty and excellent service. I truly appreciate your help and highly recommend Cross Plumbing to anyone looking for reliable and trustworthy plumbers!

Contacted Mike to do some work on some hose bibs. He was recommended by another business owner I…read moreused for another project. Ended up needing to replace the regulator as well. Informative and was able to answer all my questions. Gave me upfront and fair pricing. His worker Eddie arrived the same day and was quick and efficient. Explained and answered all my questions. Highly satisfied and will contact for my next plumbing project!

Clean, courteous, respectful, and our service representative "Andrew" just knew how to and when to…read moreexplain to me what was best for my water heater problems. I would recommend this company hoping that all their representatives are as professional as Andrew was. Thank you, John Domenici

FAST RESPONSE and on time. I was greeted by Thomas and his associate Shaq. They quickly diagnosed…read morethe problem, and couldn't find any issues. I would highly recommend this company.

Stephen, the plumber that helped me out, was very transparent from the beginning and walked me…read morethrough all of the issues that was going on with my plumbing. He discovered a slab leak and listed several options. He is probably one of the most "real one's" there are out there. He does not just come to do a job, but genuinely cares about each of his customers. He tries to establish a relationship with his customers by making it feel like he is taking care of a family member. He tries to get to know you and is willing to hold a conversation with you and hear you out. Plumbing issues can be very expensive and Stephen is sensitive to that. It is never a great time to get plumbing work done, but Stephen is there to talk with you, hear you out, and just be someone who genuinely cares about the customer. I will be using Jim and Son's for any plumbing needs in the future and I highly recommend them to anyone. I wish I remembered the name of the other plumber that helped him out during the job, but he was awesome as well. Again, he understood the importance of customer service and making sure that customers are left with a great experience in addition to getting the work done. 6/5 stars if I could.

I was really stressed out trying to figure out a water leak coming from my slab foundation. I…read morecalled a company that came out and tried to scam me. That's when I searched for a local family owned company that Had good reviews. Jims was straight to the point. Stephen came out and methodically figured out what pipe the leak was coming from. He showed me proof and explained it to me. It was under the cement slab in our garage. I was not happy about the possibility of tearing out concrete. He suggested running the pipe above ground where it would be accessible. He rerouted the line and used materials that saved me money. Instead of taking several days, it was done by lunch. I cant say enough good things about these guys. They really helped me out of a scarey spot. I highly reccomend them. They are ethical, honest and don't waste time. I owe them my thanks.

I called after hours and they still had a receptionist/scheduler who took my information and…read morescheduled an appointment for me the next day at the time of my request, the time that worked best for me. Gary came out right on time, called twenty minutes before arrival letting me know that he was on his way in a company truck, and not only replaced two thermostats, but also replaced a worn out rusted compressor. He had all the parts I needed to get both of my systems running great. He worked fast, didn't wear too much cologne, and had a mellow cool demeanor. He was the type of guy who won my trust quickly, as did the company. Thanks All City for a job well done, knew what to do, handled quickly, and had all the parts needed.

The service from Daniel Reynosa was outstanding. He was very knowledgeable, professional and…read morefriendly. We were very pleased with the service. We give 5+ stars.

I unfortunately was dealing with some draining issues which ruined my ceilings but luckily Leo was…read morereally helpful and we were able to solve it after finding the source. He was also very kind and answered all of my questions, thanks Leo!

We had an emergency flooding issue in our backyard and had no idea what caused it. We contacted Top…read moreTier Plumbing & Air and received a quick response and fast scheduling for a house call. Anthony Canez arrived at the scheduled window promptly, communicated clearly, and was professional throughout the entire process. Not only did he quickly diagnose the issue in our yard, but he also walked us through every step of the diagnostic process. As first-time homeowners, we were not familiar with all the reasons why the backyard would flood. Anthony took the time to teach us about our irrigation valve and watering system--how it works, why certain parts needed replacement, and even where our emergency water shutoff is located for future situations. After the (reasonable) estimate was generated, Anthony picked up the necessary parts and completed the repair efficiently. What could have been a stressful situation turned into a complete master class in backyard irrigation for my sister and I. We're grateful for the timely help from Anthony and Top Tier Plumbing and Air, and would recommend them to anyone in need of plumbing services!