The communication with the company was subpar, especially making the appointment for them to come out. The person who I made the appointment with was not very urgent when I said my toilet was actively leaking... it also sounded like she was having a conversation with someone else and was laughing... it was Friday morning (I put in the request Thursday with my warranty company) and she said the first available was Tuesday... when I mentioned again that my toilet was ACTIVELY leaking, she checked again and magically a Monday morning appointment time opened... but that was still days away with water running out of my toilet... I turned off the water myself and just hoped it would be okay until Monday. However, the person on my dispatch call this morning (I wish I remembered her name) was very kind and able to give me an eta of where I was in line so I could plan a little better for my morning. She was professional and attentive. She gets a 9/10. Then, the tech Keith came and was very kind and professional. He came in. Took a picture of the area, got straight to work in identifying the issue from the information I gave him. It ended up being a simple issue of tightening the bolts on the toilet down, however, we're in the middle of selling our home and didn't want to take any chances on a bigger plumbing issue. He left the area as clean as when he got there and checked the toilet a few times to make sure that was the only issue before leaving. He gets 10/10 for service. Before leaving he said if something else happens, I have 30 days per company policy for them to come back if they missed anything. We used our warranty service, First American, so we didn't have a chance to use anyone else. But I did have a good experience once past the original booking person. They really need to give her a lesson on professionalism on the phone. Why was she having a conversation and laughing while I was trying to make an appointment? Anyways, ask for Keith if you have a choice!! read more

What a joke of a company. This company is as bad as they come. The only reason they get business is because they are connected with national home warranty companies. For what should have been a $250 repair, Allan Graber tried to charge us $3,200. This business should not be operating. It's a shame how they are still around read more

Another home warranty plumber story. These guys are the reason plumbers have a reputation for being scummy scammers. "Oh it's a 50/50 that your home warranty company will approve the repair". 30 minutes later the home warranty calls. "Ya the plumber said to deny the claim but didn't give much info" 0/5 stars. Hope they go out of business. read more

very bad customer service,they book 1st appointment and the technetion show up and he said nothing wrong but the issue is there,then we call again they book another appointment no body show up,then we book the 3rd appointment and nobody show up,I dont recomend this company,very bad service and no respect for customer and care for the customer time read more

Joshua and Nash were fantastic, they corrected the issues with my water heater, they did it prfessionaly and neatly. We were very impressed.

I had an excellent experience with Plumbers Inc, who was assigned through my home warranty company. From start to finish, the communication was outstanding--both the office staff and our plumber, Chris, kept me well-informed throughout the process. Chris arrived promptly and demonstrated impressive expertise. He was professional, knowledgeable, and thoroughly assessed the situation. After weighing my options, I ultimately decided to replace the water heater myself and opt for the cash-out option from my home warranty instead. This was entirely my personal decision based on my own preferences. Even though I didn't proceed with their installation services, I was thoroughly impressed with their professionalism and would definitely recommend Plumbers Inc to others. read more

Horrible company. They were assigned by American Home Shield, my home warranty. They scheduled 10/17 - I called in service request. 10/21 - I was scheduled for 10am - 2pm 10/21 - I got a call that they need to reschedule to 10/23 12-4pm 10/22 - I got a call at 4:50pm they have rescheduled to 8-12 the next morning (when I had a medical procedure and could not be home). I called and texted back immediately and got no response. 10/23 - I called and left messages all morning starting at 8am. Never did anyone answer the phone or call me back still. This complete disregard for my time that I had to take off work and the complete non-responsiveness is unprofessional and completely frustrating. read more

I think I had a very different experience than most of these reviews. My claim was submitted through my home warranty and they responded very quickly. My appointment was set up and their technician, Keith was right on time. He was very friendly and courteous and got the job done in a timely fashion. read more

This is this company was assigned to me through my home warranty company. They schedule two appointments at two different times and at the last minute, then they change the times stating that times are scheduled to change.But let me ask you when you're planning your life around having a plumber.Come to your house.Is your life subject to change? Have a job and I made arrangements to be home for this service.But apparently my time means nothing to them. They don't answer their phone. They're dispatchers are rude. Customer service is beyond terrible. I didn't choose this company.My warranty did, but we are canceling the claim.Just so we don't have to deal with them. You've been warned. read more

1 Star - DO NOT RECOMMEND I had an extremely frustrating and costly experience with Plumbers Inc, and their refusal to take responsibility is alarming. Timeline of issues: 10/21/25: Work order placed to replace a bathroom sink faucet. Plumbers Inc was assigned to me by First National Home Warranty (FNHW) 10/24/25: Oscar from Plumbers Inc arrived and broke the sink while attempting the repair. The tenant immediately notified me. I contacted First National Home Warranty (FNHW) the same day and provided photos and documentation. 10/27-11/5/25: Multiple follow-ups with FNHW and Plumbers Inc. Plumbers Inc refused responsibility, claiming the sink was already cracked (it was not). They offered to fix what they broke for $450. 11/17/25: After FNHW said they could not help, I had no choice but to pay the $450 out of pocket. 11/20/25: Repair appointment canceled because their truck "broke down." Rescheduled to 12/5/25. 12/5/25: During installation of the new sink, Oscar damaged the countertop tiles. This damage was never communicated to me. 1/20/26: After multiple conversations with Shawn (manager), I was told Plumbers Inc will not fix the countertop and denied responsibility, despite the fact that the technician removed tiles without consent and caused visible damage. So in summary: They broke a sink Forced me to pay to fix their mistake Then damaged the countertop And again refused accountability The lack of professionalism, communication, and accountability is unacceptable. As a landlord, this caused unnecessary expense, delays, and stress for both me and my tenants. If a company breaks your property and then refuses to stand behind their work, that's a serious red flag. I would not trust Plumbers Inc in any home or rental property. read more

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I do not agree with some of the reviews i have read on this platform. I feel Plumbers Incorporated did a very good job. Our service tech Keith was very courteous and met our needs in a timely manner. Overall, I am very pleased. Roberta W. read more

After a few more visits and wasted hours where no work was completed, we finally got our home warranty to reassign us to a different company which was able to fix the issue within a week. Wish I didn't have to waste almost 2 months of time with Plumbers Inc first. Save your time and energy and avoid this company no matter what. read more

This review is based solely on initial customer service and response time. Plumbers Incorporated was assigned to me by my home warranty company. When I called to schedule an appointment, they said that the nearest appointment was 5 days away. I explained that this issue was in my only bathroom and I needed to get someone right away. The customer rep very curtly replied that it was the best they could do, and I needed to take it up with the home warranty company if I had any concerns. I decided to pay on my own to hire a reliable, professional plumber that I had used before for other projects (Tonkin Plumbing in Riverside, CA). Tonkin came out within the hour and fixed the problem in even less time. I was once told by another service technician that some companies place a low priority on home warranty customers because the reimbursement rate is so low. It sure seems like the case here. If not, then they need to hire some people to handle the workload. read more

This company has wasted my time on multiple occasions. The first time they came out, the technician spent less than five minutes, found nothing, and left without addressing the issue. This was only after they canceled my original appointment last-minute, claiming a more urgent emergency came up, forcing me to reschedule. When I called the warranty company again to report the issue still wasn't resolved, I made it very clear that I couldn't afford another cancellation. I emphasized that this was an emergency and that I was taking time off work specifically for the appointment. They scheduled me for an 8 a.m. to 12 p.m. window today--then canceled again without a phone call, explanation, or any follow-up. I left a message and received no response. I strongly urge others to avoid this company. They are unreliable, unprofessional, and have no regard for your time. My experience with them has been nothing short of frustrating and unacceptable. read more

Plumbers Incorporated - Plumbing Near Me - Riverside, California

A deeply negligent and profit-driven company. Beware. Plumbers Inc has now been assigned to our home twice through our Home warranty, and both experiences were shockingly negligent and clearly geared toward extracting the highest possible profit rather than actually helping families in urgent situations. First incident: We were dealing with a minor leak. Without doing any real investigation--no drywall removal, no pressure test to see if there was a leak in the system, nothing--they immediately insisted we needed $5,000 of mold and water-damage remediation, much of which would not be covered by the warranty. Their claim of "suspected mold" was based solely on looking at the outside of the wall. We got a second opinion: that company opened the wall, found no mold, and repaired the issue for just a few hundred dollars. Plumbers Inc did absolutely no work and tried to push thousands in unnecessary repair costs to their sister remediation company. Second incident: We were assigned Plumbers Inc again for a main line sewage blockage, which left us with no usable toilets or showers. Desperate and with two small children at home, we gave them another chance because they could come the soonest. This was a mistake. The technician who arrived appeared unfamiliar with main-line blockages. Instead of diagnosing properly, he ran large amounts of water through the system, causing our toilet to overflow sewage into our hallway. He offered no apology for the damage to our home. His only conclusion was that we needed a new ground-level clean-out installed for $3,500 (with the warranty covering only a fraction). Worse, he said they could not do this work for "several days," which would have left our family--including a 1-year-old, a 3-year-old, a dog, and a cat--without functioning plumbing and essentially unable to stay in our home. We requested that they at least attempt to use a camera scope to clear the blockage through our existing above ground clean-out. They reluctantly agreed but said they needed to send another truck. Then they simply stopped answering our calls. For two hours, we tried to reach them. When someone finally answered, they refused to return--despite having agreed to--and insisted it was "unlikely to work." A manager never returned our calls. We finally called another plumbing company. They arrived within one hour, used our existing clean-out, identified the blockage immediately, and cleared it for $100. We had fully functioning plumbing the same day--while Plumbers Inc would have left us without sanitation for days and pushed thousands in unnecessary work. This company is negligent, unprofessional, and appears to prioritize billing opportunities over solving real problems. Their actions caused damage to our home, put our family in a hazardous situation, and wasted valuable time during a stressful emergency. No family--especially one with young children--should be treated this way. Avoid them if at all possible. read more

Gerald was the 6th or 7th plumber to come out and the ONLY one to fix the leak, in record time might I add! He was very knowledgeable and efficient, truly heaven sent! Will definitely be my go to for any unfortunate plumbing needs in the future. read more

Absolutely awful customer service. They have every excuse in the world for not showing up or respecting their customers time.. I can't speak to the Technical plumbing service because I haven't received it despite three scheduled appointments. I was stood up once with a no-show. On today's appointment they are already 40 minutes late from 4 hour window and they still can't give me an estimate estimated time or any information. They have excuses, but take no responsibility for developing good processes to mitigate when the computer crashes like every other business does . and they don't even bother to apologize even if it's fake. The excuses come out real easy, but never an apology have not heard it despite being stood up a no show again. Again, can't say anything if the plumbers are good since I haven't had their service. Meanwhile, my sink still leaks from the faucet despite three appointments and waiting patiently for over a month . Do not waste your time with this business if you value any of your time because they will waste it. read more

this company was scheduled by my home warranty insurance for water leak scheduled for feb 24, 2026 morning. then the the after they called me to move schedule to 1100 to 3 pm. so i said its fine things happens schedule changes. then the day of the appt i called to verify the schedule to my surprise my schedule is moved again to 1-5 pm. so im like okay lets adjust i need the service and i already called of from work for the day.but later on i was told that it was moved 2 days from now. so i was so upset the agent said nothing i can do. i told her that you must have a bad review in yelp. so here i am in yelp sharing my experience. very bad company read more

This company does not even deserve 1 star!!! I filed a claim on my home warranty and got assigned this terrible company who has an F rating on BBB and 2.3 stars on Yelp! My insurance approved cost of new water heater and installation, but this GREEDY company tried to charge $1130 OUT OF POCKET on top of this for supposed "modifications"!!! They were trying to retire on my one claim, and refused to drop their usury charges any more than 10%!! BUYER BEWARE! This company will take advantage of you and overcharge you beyond anything reasonable. read more

We got them tho rough home warranty to tune up our water heater. Allan came over to service. He went into the kitchen to let the water run from the kitchen faucet to let out the water bubbles. The way he ran the water out was take off the faucet head and let water come out from the pipe, which I'm not sure if that's a standard procedure. After he left, I noticed that our touchless faucet wouldn't completely turn off. So I called him to inquire about it and he denied his involvement in this, refuse to provide any insights, but instead insisted that it was my own wrongdoing. He also insisted that I should open another ticket through home warranty to get him to come check out his own mistake. The situation was handled with little to no work ethics, or professionalism. It is beyond frustrating that a simple water heater tune up could result in something more that needs fixing. The whole thing feels very shady. There're many plumber companies out there. People, please stay away from them for your own good. read more

Worst service imaginable. Plumber refused to address the leak in the wall. Focused only on the shower handle next to the leak. Denied any leak despite our general contractor doing a test of the drywall and the drywall showing active water intrusion. Company refused to send a different plumber. Company refused to refund money. Waste of time and money. read more

Terrible service. My home warranty plan, American Home Shield works with plumbers inc for Plumbing matters and this says a lot about American home shield. Completely blown away with the lack of professionalism. read more

If your home warranty assigns this company, be rest assured that your claim will be denied. This company gets paid by helping denying claims. Always says the cause of the problem is the customer, or rats ate the cords, so it's not covered. Just decline them and ask your home warranty you get your own plumber, show them all the reviews you see here. They also are not competent. The Steve guy did not know how to fix anything. read more

Gerry was on time. Clean and professional. He snaked my toilet. Quick and efficient service. Nice guy. I'd use this company again.

Exceptional Service! AHS forwarded my claim for a water pressure regulator replacement. Within a day, they reached out to schedule an appointment between 11 a.m. and 1 p.m. The technician, Joshua C., arrived promptly at 11:30 a.m. and efficiently installed the new regulator. His professionalism and expertise were impressive. I highly recommend this company. read more

Plumbers Incorporated - Water pressure regulator installed by Joahus C. from Plumbers Inc. - Plumbing Near Me - Riverside, California

What a waste of time. I wouldn't give a single ounce of energy calling this company as they are extremely incompetent and inefficient. The customer service and understanding is poor (at best). They couldn't fulfill my very basic request and did not complete the job, despite me wasting a lot of time dealing with them. I advise to stay away. read more

I normally don't leave reviews, but after seeing so many negative ones, I felt it was important to share our experience. This company was assigned to us through our home warranty, and after reading the reviews, I was honestly worried about the service we'd receive. Steven came out today to look at a leak from our second-floor tub. He was polite, respectful, and even put on shoe covers when entering our home -- which I really appreciated. He quickly diagnosed the issue, explained clearly what was causing the leak, and had the necessary part on his truck to fix it on the spot. Overall, our experience was very positive, and I'm glad to say the repair was handled efficiently and professionally. Hopefully this helps others feel more at ease! read more

Josh was great, we would recommend him and use him again. He arrived within the time window and called us when he was on his way. He fixed the issue promptly and professionally. Our appointment was made through our home warranty company read more

Very poor service. My water heater is leaking, this company was chose by my home warranty. They told me that they could not come out until the next day to diagnose it. Then it would take a couple of days to replace it. I can not days of hot water. This company is a sorry ripoff. I would give a -5 rateing if it was possible. read more

ROLAND M, Manager-- Why doesn't anyone answer the phone, many customers want to know and you don't reply. You choose to answer 5 star comments , but no other. Don't pick up insurance claims if you can't provide service in a timely manner. read more

Dispatch called the day before to tell me their Plumber will be out from 10-2 instead of 9-1. Very professional of them to update the slight difference in window time. I received a text when he was enroute and Cesar checked various possibilities to determine where the issue was and he went to work and unclogged the drain. I was not at the property so he took the time to call me to explain that he had finished his work and unclogged it. read more

AHS sent them to service or diagnose my water heater. They sent Allen and said the water control valve needs to replaced, ordered it and came in a few days. Called their office and it's hard getting thru. Finally got an apt he came and changed it but he said there was another part that needs to be replaced. He wasn't forthcoming what needed. I remind him my husband who was in the hospital will be coming due to a bad motorcycle accident and I needed hot water to dress his wounds. Just casually said oh it will come Tuesday and just make the apt and I will come back. No hot water for few weeks (it's been raining and cold) I called AHS and they told me I had to pay $125 out of pocket for the cost that's not covered. I called Tuesday and this company said I had to pay $660 before they can come out. Called AHS and explained what happened. Called me back and said the Company needed to reroute my pipes for no reason. We hired someone else, he installed it in 30 minutes and said our goodbyes. DO NOT TRUST this company. You have been warned. This is the worst company I have ever encountered. I would give them zero stars if I could. read more

Plumbers Incorporated - This needed to be installed and they wanted to "reroute my pipes ". - Plumbing Near Me - Riverside, California

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Service scheduled through home warranty. Rather than call me, Plumbers INC sent me a text message requesting I call to schedule an appointment. I made multiple attempts to call and schedule but was placed on hold every time with no follow up. Finally I was able to get through and schedule, On day of appointment, service was cancelled by Plumbers Inc due to "the truck breaking down" Service was scheduled for the following day and the technician did not arrive on time. I attempted a call to inquire about the appointment and briefly spoke to Laura or Lauren before being placed on hold. I was never taken off hold, and was instead transferred to voicemail. Lousy customer service and communication. read more

....follow-up from previous review. So, after cancelling my previous appointment, I requested my warranty sends another company besides plumbers inc.. however; since plumbers inc already submitted the work order to my warranty company I had to stick with them. I put my pride aside and called plumbers inc to set up an appointment for services to be complete, that appointment was this morning 8-12, 6 June. Steven showed up at 1130 demanding out of pocket payment $190. I requested the job gets done before they collect my payment. Because I've had a bad experience with this company. Owner denied and cancelled my services. WHAT A WASTE OF TIME!!! Untrustworthy 100% read more

Plumbers Incorporated - Appointment not kept! - Plumbing Near Me - Riverside, California

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Got the bad fortune of dealing with these clowns via my home warranty company First American. My shower was draining slowly. They sent one guy out who's tool "broke" after 5 mins of trying to fix. He was still somehow able to fully block my drain while also pulling up a bunch of black sludge/refuse which he just left. Next guy came A WEEK LATER, gave it a good 10mins before telling me I need to totally rip up my shower bed so they can have "access to the pipe." I ask him if he can clear the black water out and return the work site to its original state (which is what they are required to do per their contract with First American). Guy says he doesn't have any tools to do that, and to contact First American. What plumber doesn't have a wet vac? I spend the next 3 weeks trying to get them to come back out and clean up their mess. They refuse, I have to clean up after them. So in summary, they put forth the bare minimum effort, but still somehow managed to totally block my shower drain which is now unusable and leave a trail of disgusting mess for me to clean up. If your home warranty company connects you with these people, refuse and ask for somebody else. If you are looking to hire a plumber, steer as far away from these dimwits as possible. read more

Plumbers Incorporated - This is how they left my bathroom after failing to unclog my shower drain. - Plumbing Near Me - Riverside, California

Let me start by saying Steve is absolutely amazing and a wizard at drain clearings. He came to our house on a Saturday and helped us resolve a main line back up. We had another issue and he came back out right away. This time it was with a toilet. He was knowledgeable and gave his honest opinion on what the best route was for us to take. We will definitely be using plumbers inc again and we will definitely be requesting Steve again. Excellent customer service and job knowledge. Pricing was market fair and reasonable. Nothing outrageous and didn't feel like they were price gouging. read more

Five stars for Miguel! He came out to the house in 118 degree heat to replace a garbage disposal. Miguel was fast, friendly and knowledgeable. He was in and out in a jiffy. Now we have a great new garbage disposal and our kitchen is back to normal. Highly recommend. read more

John was our plumber and he went above and beyond to help us with our water heater issue. He worked long hours to fix the issue and he also has the best temperament. John is knowledgeable and gave us sound advice when selecting a water heater. read more

ZERO star. Pay attention to most bad reviews on here. Wonder why they do not even have much on their Facebook, when they're supposed to be a business? Also, check those complaints on Better Business Bureau (BBB), so they're rated F on there and lost their accreditation for reason of 1.) Failure to respond to 3 complaint(s) filed against business 2.) 17 complaint(s) filed against business, according to BBB. This company needs to be shut down. I did not choose this company. It's my home warranty who chose this unknown company and these people to do the work. These people are unreliable and irresponsible. They do not stick to the schedule they're supposed to be, and point their finger saying it's the Home Warranty's fault and that they already told the Home Warranty not to give specific time to customers. This staff named Kayla was saying that because I was upset and yelling, so the schedule got extended by 1 hr, from 8-12 to now 9-1. Who the hell are you to extend an hour to my time just because I'm upset. She cannot threat me to add an hour to my wait time just because I'm upset, who the hell are you? You're only working there for a living, so get your customer service skills fixed. Their manager is useless because she does not listen to concerns and does not understand customers' frustrations. She threatened to cancel my appointment saying Im being aggressive, so she canceled my appointment when I hung up on her. Instead of being understanding and trying to resolve the issue, this manager named Laura is VERY unprofessional and does not deserve this job. Their plumbers are not even available in the afternoon, so I had to schedule it only in the morning 6 days later. As a result, I canceled my home warranty too because of this, and I found SO many plumbing companies in my area with at least 4.8 stars to 5 stars with great reviews. I actually got my plumbing issue fixed on the same day I called a different company with excellent service. My home warranty charged me $85 service fee, but only paid $49 to the company I found myself. Home Warranty companies are jokes and all those bad reviews do not lie. This is why its very important to read reviews from others. Find you guys another company to save your mental health from frustrations, save your time and money. TRUST ME. This company needs to be closed. You'll be glad, you did. This company Plumbers Inc is NOT WORTH it. read more

1 star is generous. I submitted a claim through my home warranty and was unfortunately assigned to this provider -- a company with very low rating from the BBB and Yelp. After pointless visits and wrong parts ordered and waiting almost 2 weeks with no hot water. My insurance finally approved the full cost of a new water heater and its installation, this company attempted to charge me an outrageous amount that was more than the water heater and labor combined out of pocket for so-called "modifications." What a scam. They tried to sound like they would do me a favor and offered a minimal 10% reduction -- completely unreasonable. Then when I got a call for my payout the total was ridiculously low balled. Buyer beware: This company will take advantage of you and pile on excessive charges well beyond what's fair. Avoid!! read more