U.D.T. a.k.a. Until Dollars Terminate!…read more
I saw an ad online, went to check it out in person. Took a brief intro class, was brought into a room, and then pitched a deal so sweet, so persuasive, so promising, how could I say no? (I mean all they didn't offer were the keys to the building.) So in this strange pressured situation type deal, I signed up. BUT I still had questions... Like why am I stuck in a YEAR contract? And I can't change my mind or cancel past the initial 45-day time frame? Why couldn't I check out or try out the classes before committing? I wasn't even going to be able to start TODAY, but the guy had the gift of gab, and assured me it would be okay. Then promptly charged my card THE SAME DAY!
I attended one session, it was cool... but still felt a little like eh.. Then I had to take a business trip out of town. This was an issue because I wouldn't be able to get the full experience of the trial, and without that how could I decide that it was for me or not? So called and explained the situation, and asked for an extension of the trial time. Well they had to call up the White House then eventually called me back. It seemed like an act of Congress to finally get the bill passed, to give me 15 more days! But after kissing up to the president and telling him how much of a nice guy he was, I guess they got the extension. So the REP called, told me I had 15 more days and off we went.
But then the business trip got extended. I tried to tell the business people that I had to get back so I could attend my U.D.T. classes, since they never stopped charging me, even though I only attended once during the trial period. But then they were like, you want UDT or U want this rent money. And obviously UDT was not going to let me stay there... I mean they weren't that nice! So hit the rep again and let him know that I had to cancel A.S.A.P. I reviewed the contract again, and based on the extension I was given by the rep, I was still within my trial period, so I quickly sent an email to the office. The rep was nice and seemed to understand. The office went silent. Before I used to get an answer every time... now, they were like "excuse me, who are you again?" So called for like 3 days with no answer. Then I get an answer and tell them the situation, and well... They could charge my card and take my money instantly without needing management approval! But although they received my cancellation email etc... they had to again meet with Congress! And I guess Congress was on vacation in Hawaii or something, but rest assured WHENEVER THEY GET BACK... WE WILL LET YOU KNOW AND REACH OUT! (And apparently they are still gone... I'm sure making good use of my $200 a month).
Well I argued back and said I don't understand... I cancelled and haven't attended classes, so why no refund? The lady then told me... well your card was charged on ___ day when you signed up, and even though you haven't been here, and informed us you would have to be out of the country, it's past 45 days now! So you don't qualify for your refund! Then I said hold on there Susie hot pants! I talked to the rep, they gave an extension and I actually have another week before the deadline! Her response was... "well if they know about it then they will let us know." And you know what happened next?? ANOTHER MONTHLY CHARGE TAKEN FROM MY ACCOUNT!!! Let's recap: Didn't use the membership classes, based on the extension I was given, I was still in my trial period, sent an email notifying them of cancellation, sent several messages to the rep, and still charged! All while waiting for the mysterious owner to get back and have YET to hear back till this day!!
So I had to literally take things into my own hands and work with my bank to get it resolved! I then did some digging on them and guess what, I found multiple complaints on the BBB website describing experiences similar to mine (which I am headed to next to add my complaint)! This is insane! And again no follow-up, just crickets while they charge my card monthly for services I haven't even used! RUN AWAY FROM THIS PLACE! There are other options that are much better! Based on my experience, I felt like collecting my membership payments became a much higher priority than resolving my concerns. And once you're in... it felt nearly impossible to get out! (Well you can, but not the money they want to charge you for a year.) If it had really felt like resolving my situation was the priority, then Mr. President would have called to resolve this long before I had to write this review...!! I think I have been going through this since the end of May when I signed up! Serve your country in the military, become a veteran, only to have companies like this treat you this way! And I have never been treated this way with any other company! I will be sure to spread the word with my veteran and other communities to stay away from this organization!