These guys are so bad…read more... #1 - they charged me $458 twice and they are saying that it didn't happen. It's ok- I'm charging back. #2 - they claimed they were installing an OEM battery but it turned out they installed a cheap and USED aftermarket battery. It blew up in my phone, and damaged my screen. #3 - the screen protector they used peeled off after 4 days. #4 - they did not reinstall weather sealing back despite the original issue being water damage. #5 - they refused to help correct it without a receipt. This isn't 1999. They use a computer to process my card and have what I purchased but they kept saying "why you no have receipt". This was 10 days ago.. They have a POS (Clover) which tracks what I ordered, but they would not look it up. They said "maybe come back tomorrow and maybe my boss will let you buy a new battery and will install for free". Avoid this place. It's a scam and they do a lousy job.

These people are extremely disreputable…read more I brought my phone in for a repair. Not only did they fail to fix it correctly, they damaged my phone and broke my case. When I brought it back in, they refused to act honorably and complete the repair I had paid for. They blamed me for the damage they had done to my phone and literally put a piece of Scotch tape on my case where they had broken it. Literally. Scotch tape.

Got my iphone water damaged on a Friday and needed it repaired on really short notice. These guys…read moregot it done for me before they closed on a Saturday night which allowed me to have a working phone for my long road trip the next day. Decent price.

DO NOT get your iPhone screen replaced here!!! I cracked my screen a couple of months ago and…read moredecided to bring my phone here instead of bringing it to Apple, since the service here was cheaper. The screen stopped working correctly almost immediately: half my screen would freeze sometimes, but now today, my phone is completely inoperable. I'm taking it to Apple to see if they can replace this screen for a genuine one and fix the issue. I can't entirely fault this shop: Apple very effectively incentivizes using their own products and specifically says on their website that you shouldn't use non-Apple parts. I didn't listen, and I regret it. I don't know if my issue is due to shotty worksmanship or with an incompatibility with iPhones. Either way, do yourself a favor and take your Apple products to Apple stores.

My son dropped my phone watching cartoons and the next day when I went to snap a photo...my…read morebeautiful image also contained a large spider web crack. The lens didn't look busted but obviously something was. I called and they said stop by no appointment needed. He took a look and popped the lens off and to my dismay the spider crack still appeared when I took a photo..meaning the camera itself was busted. Luckily for me he had a replacement camera on had and told me to come back in 45 minutes. I did and the phone was done and fixed. Camera is good as new. Saved me at least 400$ and more importantly the headache of dealing with apple and verizon. This should be your go to spot for phone repairs

Fixed my phone in 15 min! Great and fast service!store locates in Walmart entrance! You can do…read moreshopping while repair!

I've known the owners for a couple of years now, they are some of the most kind, fair, and honest…read morepeople I've ever met. When they told me they wanted to open up a cell phone/computer repair shop, i was a little iffy on the idea. But when they finally opened up the store i was in awe. They re-built the entire store from the ground up. Installing new flooring and painting the walls all by themselves. They are willing to put the work into their store, I know they are willing to put the work into your needs. I recently bought a used laptop from them, and it is working as if it came out of the box. I have no complaints and i will definitely recommend this store to all my friends, co-workers, or to anyone in need of a repair.

Known the owners and workers my whole life, they are amazing people, great quality of work, helped…read moreme with everything tech-related and I never had any complaints. Overall amazing people and extraordinary service! You won't be disappointed!

I needed help getting a copy made. Apparently you should already know how to do it before you get…read morethere, because the attendant that worked there seemed very annoyed to have to explain it and couldn't even bother to turn around to speak.She actually spoke to me while facing the wall! I thought masks were bad for having to understand people but trying to hear someone while they're facing a wall is even worse. Mailboxes etc has much better customer service.

really rude people in print pick up area. yelled at me when i asked a question. july 14, 2024. They…read moreshould fire the two angry staff in the print area. Not covil at all. Stay away

I've used Brian for the last 20 years for my desktop and laptops of my grandchildren. Always has…read morefixed the problems and given suggestions. He knows about different computers. My grandson was just there in the past month and his computer is working fine again.

We called Brian and made an appointment to bring in my old desktop. I explained what I saw…read morehappening with the power button not always working, the machine sounding like a jet engine, and shutting down randomly. Also, ran so slow, I could go and do something (such as washing dishes) and come back before it would be up and running. Brian gave me some possible scenarios including a mother board. Fortunately for me, he found the broken fan that would stop and start, and other fans tried to accommodate for the issue and heat buildup. Brian called me, told me timeline and pricing and got the go ahead from me. Was able to pick up the next day with additional tips to make it run better. Before I had tried many, the machine was much faster, quieter, and no "not responding" messages or shutting down. My brother confirmed how much take down and putting back was required to make the repair. So happy I did. Can have multiple tabs open and do multiple thing at same time without issues and taking up my whole day.

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!

My IPhone looks like a new iPhone. I called them to get a price for a screen and back glass repair…read morethey told me $240 and it will be done within a few hours .

Your customer service is horrible! I have T-mobile Wi-Fi I set up auto pay and who ever does auto…read morepay payments didn't do their job and I was disconnected. I reached out to a representative and was on the phone for over 25 minutes trying to pay my Wi-Fi bill! This is ridiculous and unacceptable!!!

I went into T-mobile Store on 130 Water St, Fitchburg, MA 01420 and this black short,…read morecurly-haired guy was awful I don't think he had a brain and should be ashamed of himself... telling me my phone didn't take a sim card ... too lazy to figure out it did. He was STUPID and RUDE! For being an elderly man he did NOT have any respect. I got home found how and where my phone took a sim card.. it was easy and really NOT too difficult.. it takes a micro size card. This person should be fired. He did NOT know how to deal with a situation and didn't even try. I am so mad. Plus, he was rude and talked back to me... I really think they should fire him. THIS STORE does NOT deal with the public very well and they certainly are not out to try to help people. I am not amused nor am I happy! SO BEST TO GO ELSEWHERE THEY LACK PROFESSIONALISM AND LEAVE MUCH TO BE DESIRED!!!!