T-Mobile

2.0 (4 reviews)

Mobile Phones, Telecommunications, Electronics

Closed • 10:00 am - 8:00 pm

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T-Mobile - Mobile Phones Near Me - Fitchburg, Massachusetts

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Leslie M.

2 years ago

Your customer service is horrible! I have T-mobile Wi-Fi I set up auto pay and who ever does auto pay payments didn't do their job and I was disconnected. I reached out to a representative and was on the phone for over 25 minutes trying to pay my Wi-Fi bill! This is ridiculous and unacceptable!!! read more

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James H.

5 years ago

I went into T-mobile Store on 130 Water St, Fitchburg, MA 01420 and this black short, curly-haired guy was awful I don't think he had a brain and should be ashamed of himself... telling me my phone didn't take a sim card ... too lazy to figure out it did. He was STUPID and RUDE! For being an elderly man he did NOT have any respect. I got home found how and where my phone took a sim card.. it was easy and really NOT too difficult.. it takes a micro size card. This person should be fired. He did NOT know how to deal with a situation and didn't even try. I am so mad. Plus, he was rude and talked back to me... I really think they should fire him. THIS STORE does NOT deal with the public very well and they certainly are not out to try to help people. I am not amused nor am I happy! SO BEST TO GO ELSEWHERE THEY LACK PROFESSIONALISM AND LEAVE MUCH TO BE DESIRED!!!! read more

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Pete N.

5 years ago

Would never recommend this company they promote false advertising say you get free phone but you don't free has no payments but with this company they you get a monthly equipment charge so think about it before you choose this company read more

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Kara S.

7 years ago

Great staff. Very positive and happy to help. Made switching over to a new phone a breeze.

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More info about T-Mobile

130 Water St
Fitchburg, MA 01420
Directions
(978) 341-4241
Call Now
Visit Website
https://www.t-mobile.com

Payment methods

Does T-Mobile take credit cards?

Yes, T-Mobile takes credit cards.

Outdoor Amenities

Does T-Mobile have parking?

Yes, T-Mobile has parking options.

From the Business

Specialties

Visit the T-Mobile store in Fitchburg and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 130 Water St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Xfinity Store by Comcast

2.3

(10 reviews)

I spent 3 hours in the store on 12/1/25. Sophie was very patient and…read more pleasant with a difficult problem I had with an Xfinity I phone. Today I went back to the store to get a mailing label printed and make a return. Rob was very kind patient and helpful.

I went into this store I had a issue with my sons phone he didn't get wifi and they called it a…read moresoftware issue. we paid 600 dollars off the phone as expected but when I got home after getting a new phone my other kid couldn't connect to cellular data because he mixed there numbers up. I was on the phone for 7 hours with them and they didn't fix much then we had wifi problems and got a technician here. Very nice but they didn't help after hours on the phone. Great technician but bad mobile service. 1 star

T-Mobile

3.0

(2 reviews)

My wife's Iphone broke, and T mobile on John Fitch was very heplful. The customer service rep I…read morecalled at T-mobile stayed on the phone with me, alerted staff at the John Fitch location and the employee there fixed my issue and answered all my questions while being very professional.

Store associates hassled my wife, and tried to trick her into switching plans. They insisted that…read moreshe needed to consider changing her plan before they would agree to give her the T-Mobile Tuesday perk she was entitled to. She declined, and they continued to hassle her. They asked her for personal information they were not entitled to. They do not treat women with respect here. Stay clear of these creeps.

TechToucan Solutions

5.0

(1 review)

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

IFix and Repair

5.0

(2 reviews)

My son dropped my phone watching cartoons and the next day when I went to snap a photo...my…read morebeautiful image also contained a large spider web crack. The lens didn't look busted but obviously something was. I called and they said stop by no appointment needed. He took a look and popped the lens off and to my dismay the spider crack still appeared when I took a photo..meaning the camera itself was busted. Luckily for me he had a replacement camera on had and told me to come back in 45 minutes. I did and the phone was done and fixed. Camera is good as new. Saved me at least 400$ and more importantly the headache of dealing with apple and verizon. This should be your go to spot for phone repairs

Fixed my phone in 15 min! Great and fast service!store locates in Walmart entrance! You can do…read moreshopping while repair!

The FIX

1.0

(1 review)

Brutal customer service. The guy didn't want to deal with my sound problem on my iPad, looked at it…read morefor literal seconds before calling it quits.

CPR Cell Phone Repair

4.3

(49 reviews)

Great prompt service. Dropped my iPad with cracked screen off in the morning. All cleaned up and…read morefixed by mid afternoon Nice guys with follow up to make sure in happy. Will use again if/when I have to

I've replaced many an iPad screen at CPR over the years (formerly NH iPhone Repair)! Service is…read morealways fantastic. Today we needed to replace my son's beyond repair iPhone with something refurbished. Walt was amazing! We picked the phone, he transferred the data and fixed some settings on both of our phones that the carrier screwed up (I'm looking at you Xf.....). Very happy with the experience, I always recommend them.

Zade Cell Fix

4.0

(4 reviews)

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!

Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

T-Mobile - mobilephones - Updated July 2026

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I was switched to another mobile carrier that had very poor service especially traveling abroad…read more Finally got back to AT&T and Emma was able to go through my phone and set everything back up. Thank you very much Emma

Stopped in to get a nano sim card because I'm changing phones from an Iphone 4 to a new Android…read morephone. Had to wait 20 minutes because the 2 sales people were helping others. While I was waiting another person came in and was told they would have to wait or come back in an hour. She left. I happened to overhear that they were out of nano sim cards. So I left too. Every new phone needs a nano sim card, how could they be out? Found out that this is not a company run store but a franchise store and they just don't keep stock like a "real" AT&T company store does. I'll have to wait another day and go to their company store to get what I need. Not a good experience.

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Thank you again for all the help and support that was given to me when I called regarding a very…read morechallenging problem at the family home. Living in DC and trying to make sure that this problem was resolved and treated was all resolved when I called and spoke to Seanita Lane at A1 Exterminators she lifted a big weighted off my shoulders. She reassured me that all would turn out good and it has. I have given this company a five star because they go above and beyond what you would expect and I would recommend them for any exterminating issues that you might have in your home at this time. Thank you again. NB

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The employees are always friendly and happy to help you. The store is always pretty clean. It's a…read morenice comfy store to shop in!

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Tighe Hamilton Funeral Home is the best. They are so kind and professional. Our family has needed…read moretheir services twice in the last 4 months. Very Pleased.

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