hace años que compro online, ya que me mido en mi casa y si no me gusta lo devuelvo.. jamas eh tenido problemas hasta mi ultima compra, que fui a devolver dos artículos , a Brickell city center y me hicieron dejar las devoluciones por las cajas automáticas, y como no sabia como hacerlo un empleado me ayudo. Para mi sorpresa solo me devolvieron una de las dos prendas y se quedaron con un vestido de $80 que dicen q no estaba en la caja...hice el reclamo por telefono y no hay forma de que me demuestren q esto es asi....ME ROBARON , y me contestan q no hay nada que hacer.....un desastre la atención al cliente.... read more

Zara at the Brickel downtown Miami location is a pretty large store with a lot of items to choose from. The store was busy and packed with a ton of people. So busy that the fittings room lines were a little insane. The staff was saying that if you download the Zara app you can actually make somewhat a reservation for the fitting room. Overall picked up some items for the summer ahead and honestly I guess you need to spend some time in here if you don't know your size and fit. read more

This is located inside the shopping mall in Brickell. It isa large store, to go get lost in.

Zara has the WORST customer service that I have ever encountered. I purchased two items which I had waited to buy until ZARA'a Black Friday Sale (7/28/22). I purchased the items online to avoid Black Friday traffic and parking. When I received the first item, it was too large. I drove to the ZARA Dadeland to exchange it for a smaller size. The store not having my size, called another location and found my size at ZARA CIty Center. I was about to leave the store to do the exchange at City Center, but the Dadeland associate said she would accept the item and I could pick up the exchange at the City Center store. I gave her my item, which she refunded. This I thought was strange because for an exchange you bring the item, and exchange it. I believe, she wanted that garment in her inventory. When I arrived at the CIty Center ZARA, I selected the garment and took it to the counter. I explained to her that it was an exchange and that the Dadeland store took the garment and instructed me to the City Center store to obtain the smaller item for the Black Friday price. The sales associate said it was full price, and no longer Black Friday price. I showed her my receipt that showed the time of the return 30 minutes earlier. Unfortunately, this sales associate did not even call the Dadeland store to confirm. I needed the garment for a holiday trip and I did not have time to look for something else, so I bought it at the regular price which was $80.00 USD more than what I originally paid. Later, I phoned ZARA customer service to request the difference because but for the mistake of one sales associate instructing me incorrectly on the exchange, I would have had the larger sized item that I received to exchange at the CIty Center store. I requested that they honor the sale price I purchased the item for and refund me the difference. After several weeks of waiting, ZARA said they would pay me through Zelle the difference for the additional amount that I paid. All this communication occurred between 12/17/22 and 1/7/23. Today is 2/27/23 and I still not have received a payment. I call ZARA every 4 days to ask about the refund, and they say they must "ESCALATE" my case. Every fews days I ask ZARA to at least offer me a store credit. ZARA says they must "ESCALATE" it. At this point my case has been escalated so much it must be at the top of the building! After ZARA they said they would honor the sale price and send it to me, are now backtracking and only evading the issue by saying they will "ESCALATE" my case. Furthermore, with the second item I purchased on Black Friday 2022 was never delivered. When I called Zara two week after my order to inquire on my delivery, ZARA said they would investigate the issue and that they would call me back. I never received a call back. ZARA does not contact the customer to tell them there has been a problem with the delivery. I kept waiting for the item but nothing, while the date to my trip approached. Then suddenly, I received an email from ZARA stating they are crediting the credit card with which I bought the item. They did not tell me the item was not in stock anymore, they did not say the shipment was lost, they did not call to instruct me to pick it up at a local store. The ZARA stores in my area had the item in my size, but ZARA did not give any advice on how to obtain the item honoring the Black Friday price with which I purchased it for, considering that they had the item. The result is that I drove to the ZARA in Aventura and picked up the same item. Obviously, I had to pay the regular price. I paid $90 USD more than what I originally paid. It gives me the impression that ZARA falsely advertises a sale price that it was not going to deliver and which a customer ends up paying regular price for. With this issue, ZARA will not even contemplate honoring the sale price because they say they reserve the right to not adjust prices. However, I did not ask for a price adjustment, I asked them to honor the price which I originally paid for an item which I never received due to their lack of customer service. ZARA has the WORST customer service. read more

Zara typically doesn't do it for me. I've been to a few locations and never loved it there. So when I was in Brickell City Centre and saw there was a Zara there, I didn't run towards the entrance, BUT I had some time to kill so I figured why not. The location is a two story shop which had men's clothing on the upper level and women/baby's clothing at the lower level. I'm saying lower level since I started at the top of the building just as an FYI. Also, I have no need to go into either department so unfortunately, I have nothing to report there. What I will say about this Zara is that I actually enjoyed the selection of clothing. Typically I look at Zara as a more expensive H&M for people who are even skinnier than those who wear H&M, BUT I was able to snag a few deals. I found this location to have a ton of clearance/sale items which, at least in my experience, is difficult to find at other Zara's. I paid $35 for three items which I was more than pleased about. The store was pretty organized for how many people were inside and for how many customers presumably come in and out of this location during the day. They kept up with the chaos pretty well. The checkout experience was fine. You know, you're in Miami so don't expect to be in and out in seconds, but the guy at the counter was friendly and eventually I was on my way. For me, this location isn't the closest, but with my newfound interest in Zara, I might just have to swing by if I'm in the downtown area- as long as they're having a good sale. read more

Zara - Fashion Near Me - Miami, Florida

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The Store Manager Juan Vega is SUPER cute and helping you in all your questions. All the time i visit this store and see him and his welcoming smile and happy face! This is how the managers should be by working with clients. read more

Zara at Brickel city Center is probably one of the newest and more modern locations in the south Florida area. I enjoy this particular one the most because it is quite large and spacious, the dressing rooms- even though there's usually a long line it moves quickly. The selection of clothing in the women's department is ample and typically the staff does a good job organizing and keeping it neat, compared to other Zara's in town. read more

Definitely my experience today makes take the decision of never buying in Zara Again. On internet says the store close at 8 Pm however we arrived around 7:15 and the store was closed already, today was raining and i had my baby of 5 months and we ran to come to the store. However when we arrived and was closed someone came to us and explain us it was closed already and he called the manager and definitely it was my worst experience with a Coustomer service because this guy was very rude and close the door in my family face. They don't care about the clients definitely the Coustomer service is the worst. I know this review won't change your mind of buying here however take in consideration to know that you won't have great service here read more

This place does not answer the phone !!! Bought a pair of shoes and came mismatch sizes, the cashier didn't bother to check and when I got home i tried calling for 2 days .... its a long drive from doral !! read more

I'm kinda obsessed with this place. The prices aren't bad and the quality of the clothing is on point. Located on the first level of Brickell City Center, Zara is definitely my happy place. The staff is always friendly and even if there is a line to pay, they are always fast. The selection of clothing they have is a little bit of everything for every style. read more

Showed up about 35 minutes before closing and they told me it was already closed lmao. I know it's miami and people don't like to work, but closing that far ahead of actual closing is a little much.... even for here read more

God for cheese sakes get some training for your staff Zara get yourself some staff that actually want to work in your stores and have some kind of a personality. What is it with your brand hiring people that could give two rats ass about customers or think their shit doesn't stink. The store itself is great with allot of merchandise but damn your employee are some of the worst I have seen and I was in retail management for 15 plus years and a district manager for 20 years. I know working retail sucks sometimes but come on man pretend to like what your doing if you don't then gtfo and find something else to do so you don't have to deal with stinky attitude in the store. Visiting from out of town - SF and let me tell you this stores customer service is horrendous. Not one smile, not one may I help you, no one made eye contact. I literally had about 30 items I was going to buy for my daughter and I didn't receive any kind of acknowledgement. You got 2 stars instead of 1 because the gal at the register actually smiled and was sweet. Get it together Zara your cute clothes can only get you so far in the near future. read more

I am a Zara fan and anytime I see a new location I get giddy! I have to go inside and see what's up! I especially love their kids departments and am always super ecstatic when a location carries the kids line. So, this location in Brickell City Centre get s a good score for having a kids line. Unfortunately, the selections were limited since a sale was going on and the store was trying to reduce items to make room for their Spring 2019 inventory. I still was able to find a few items for my son and a lovely skirt and perfume for myself! The store was clean and since it was closing, there were several cashiers readily available to check us out. The location of the store is great and I liked that there is seating outside. I'm a fan! read more

Zara - Fashion Near Me - Miami, Florida

I really don't know who is running this establishment. Website state they open at 10:00am. Get there door not open. All the other stores in the area opens at 11. Crowd of people at the door expecting them to open at 11. At 11:10 someone walk to the front to say they open at 12:00. The reviews are so bad for this location. So it's not surprising. read more

I visited this new Zara store in Brickell City Center on on opening day and I was impressed. This store is gorgeous! It's huge, with the entire second floor for the men's department and gigantic first floor for the women's and children's departments. There were tons of staff members to keep things running smoothly and they were all very friendly. The store is adjacent to the 8th street metro mover station (no cost) so it's very easy to access. Overall, this is a beautiful store and they had a very successful launch day! read more

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Very poor costumer care, items priced wrongly, manager Omar was worst than the staff, instead of apologizing started making excuses blaming on COVID, shortage of staff, etc. The only thing good going here is the location. read more

Went back again. Same thing. Just one person standing at the register while there's 25 to 30 people frustrated wanted to check out. Is this nothing short of piss poor management? Whoever manages the store needs to be replaced post haste. read more

For a Holiday Weekend, this store had only 2 cashiers. I've been in line for over 45 minutes to pay. Ridiculous!

An eclectic and vast selection of fashion for men, women, and kids. It's mostly clothes with a sprinkling of accessories, shoes, and swim. The fitting room was chaotic. We weren't directed to a room; we just had to find an empty one ourselves. Once we went to pay, boy, the line was long. The associates were chatting away, so that didn't help. I got no acknowledgement or greeting. I'm happy I walked away with nice jeans for an affordable price, a cute top, and a nice dress for a good price, too, on the plus side. read more

Worst customer service of any store. The manager Alejandro has zero people skills not to mention his lack of professionalism. It's like bulk shopping. They will never live upto the excellent service That stores like Nordstrom provide on a daily basis. read more

The manager is horrible. Wouldn't let me return for store credit when I waited in the long line for 30 minutes and had a picture of the receipt. Just cause I didn't have the physical receipt of something I purchased an hour ago she wouldn't let me return. I had no idea what she had to lose as if she were the owner herself. She completely lacks common sense. It was a girl with short dark hair. If you're reading this please make an effort to be a smarter and more efficient manager. read more

The slowest staff I've ever EVER seen They take their sweetest time at the cash resister and act like it's completely normal that you're standing there for an hour and a half. They definitely need new and punctual people read more

If you love long lines and bad customer service then this is the store for you! You should only come here if you have hours to spare. I waited 35 minutes to pay for 1 item and I arrived right when the store opened on a weekday. Good luck read more

This is a wonderful Zara location and as a customer for over 20 years I have been to Zara locations all over the world from London to Paris to New York etc. I can't say enough great things about the style and fashion that Zara creates but Everything else is a disaster!! Like someone said before with the bag situation... You can hardly even call these bags because if you bump into something it instantly tears & now they even charge you but don't tell u!! Furthermore, there must be a better fitting room system... the wait time is appalling but yet Absolutely no assistance whatsoever not to mention a helpful friendly face. I figured out how to book your fitting room on the app which is colossaly unfair to others btw...You literally have to come with a personal assistant to hand you clothing and retrieve proper sizes. No where to hang things & nowhere to put your belongings- just a 2x2 square!! I get they're trying to cut down on costs but it could run so much more efficiently & smoothly . I would love to be the one to implement that!! Please call me-I'm a professional shopper w/ real experience since kindergarten. Not a single friendly face in the store the employees all seem so put out by your questions apart from a select few... let these employees take their goddamn masks off already!! It is beyond impersonal and quite frankly creates a barrier where most often they don't even respond to your questions and use the mask as an excuse! It creates a very very unfriendly environment...I've heard these employees talk about it openly and they do not like it and many of them are banning to quit so management should take heed!! And now for the bigger reason that I am posting ...the hours are ridiculous for a Miami store... This will be the death of all malls if u continue to dumb down the hours and use corona as an excuse. Today I noticed they close at 7 PM-are we in Iowa or Nebraska? During the week it closes at 9 PM ?? that is just not good business! Last time I checked Miami is known to be a late night city worldwide not to mention the Latino factor which means everything is done at night not to mention the weather factor as it is much cooler at night when the sun goes down and people are more likely to go shopping, to dinner, and to a movie and to a bar which many are also closing early!!! Dear god! Who is managing and overseeing the growth of Miami downtown and otherwise? What board should I join ,what organization should I belong to so that I can become the Founder of the "Make Miami late again!!" campaign!! Please respond & give feedback not just to Zara but to other boutiques, Stores, restaurants, bars, etc so that we can get Miami back to where it was before and then so much better since now we have double the people & collectively we could be so much stronger! We cannot let Brickell city center for example be shut down by 9 PM!! This is just absolutely ridiculous and absurd!! Done for now! Go Zara!!! read more

awful customer service. overpriced cheap stuff and a scheme to keep your money. ordered online, accepted the order, 10 days later and no clue where my order was, I had to call them three times until they admitted that didn't have the items. they agreed on the refund, but in 14 days. They never had the items available in the first place and stil kept my money for a whole month. True con artists. Never ever again I will put a foot in that place. read more

Hi Quality clothes for a very low-decent prize. If you ever visit another Zara store in Latin-America or any other part of the USA, you will notice that this particular Brickell City Center retail has nothing different. The staff that work at the cashiers are really rude and temperamental, maybe they want to become despicable fashionistas ? read more

If I could give this Zara zero stars, I would. I've shopped at a variety of Zara stores all around the world and I've never had such a horrible customer experience as here. If a customer wants to try merchandise on 10 minutes before closing, you should let them. Especially if they recognize that the store is almost closing and they promise to hurry. They turned me away and a few other women who could've purchased items at the store prior to closing. The employees were extremely rude and lacked any semblance of customer service. You're losing revenue if you continue to hire such inept employees. I'll take my business to Saks next door instead... read more

Big and nice Zara location at beautiful Brickell City Centre. Two floors of well priced "fast fashion". We went early on a Sunday, so it was somewhat quiet and not yet disheveled by the crowds. Staff was friendly enough. read more

Zara - Fashion Near Me - Miami, Florida

If you don't have a reservation for the fitting room they make you wait an hour in line, even if they have empty rooms. There's no logic to disrespecting people's time like that. Silly. read more

Worse customer service at this location. The cashier was throwing stuff around mad because the lady that was paying was having trouble with her credit card. Manager came and she said to scan everything again and the cashier was furious. I don't understand how if you work in customer service why are you acting like that. She should just get another job if she doesn't like that one. Meanwhile 10 more customers including me waiting for her and another cashier. I waited 20 mins in line for them to tell me that I could not exchange some pants I bought. The employees there are horrible. But the store is nice !! read more

Yes, I bought a seriously amazing winter coat during the peak months of Miami's brutal summer. I couldn't resist the deal. Not only are the stands spread out but it's also clean and organized making the shopping here more enjoyable. I've always been a fan of their items with simplicity done extravagantly well. Even the white t shirts meant to just be a basic item are so much better than the ones I find elsewhere. It's not super expensive in any way like the majority of the retailers here offering a feasible outlet to purchase casual and evening wear without breaking a sweat. I also grabbed a chambray blouse perfect for a casual night or a vital accessory to my evening wear. As long as you keep your receipt, the return policy here is decent within the ample timeframe allotted. If you're looking to update your office ensembles, this is a solid choice to do so at. Even the relaxing maxi dresses are sporadically located amongst the floor for the perfect "Im going to brunch pero I just wanna chill" look. Travelers, don't overlook the outerwear section because you'll usually find a classy peacoat at a reduced price during the warmer months. read more

This store has no shopping bags,I kindly asked the cashiers from second floor (mens floor)to put some clothes on the side table they have next to them,and they refused,I told them it was really heavy,I was shopping mens clothes,they said they were sorry (sarcastically )and told me they can't do anything,I called the manager of that floor and this guy came to help with absolutely nothing and told me they couldn't hold the clothes behind the counter,or in the closet cause it was for returns(I was shopping !)he then turned around and kind of laugh to the cashiers. First of all I'm a customer ,paying hundreds of dollars at this place ,it wasn't light shopping. Second they have an attitude and have zero manners,and I believe no one should be paying to carry heavy clothes when you have a side table a closet a counter and space enough to hold stuff while you shop. And now they charge 10 cents for every paper bag! You cant offer shopping bags ,carts or something to hold clothes and yet you charge for bags after purchase. Shame on this team!Hope someone who actually knows a thing or two about customer care reads this review ! read more

needs more cashiers. waiting in line for way too long. horrendous customer service. utterly ridiculous

The employees are incompetent as well as management. They are not good with returns or exchanges and lines are always out the door. I was lied to and told they had a 90 day return policy because of COVID and since they're dressing rooms are closed. (Which also makes shopping here that much more of a nightmare). I took the clothes home and one of the zippers broke as soon as I put it on. Couldn't get my money back, only store credit I don't want or need. If you can go to another store, do yourself a favor and do so. read more

This is the worst Zara I've been to in my entire life. My review is based on the fitting room alone. I came on a Thursday night, so it wasnt busy, but as soon as I waited for the fitting room, a mean black girl told me to take 1 step back (from across the room) and proceeded to make me wait 20 minutes for a fitting room...the fitting room was empty. On both sides (the app side and the "regular" side. Which is the dumbest shit in my opinion. Then a line grew, all meanwhile the girl was talking about a Youtube video...she turned around and looked at the line and she remembered where she was and told me to go inside a fitting room, which was filthy. Then the same lady was yelling "what is this line for? Its a Thursday." Um ok you know you work in a fitting room right? What an awful group of people who love to waste our time. read more

always only one cashier men department always a huge line change management asapppp circus read more

The whole ridiculousness of not letting the customers try on clothes but letting them take them home to then return the clothes back to the store is ABSURD!! Trying to say it's because of COVID is even crazier !! So we can't try on the clothes for 5 minutes in the dressing room but we can bring them home for days or weeks to my home?!? Whoever came up with that bright idea needs to rethink their strategy! Also, because of this policy the line is SUPER long at the register because people have to buy everything and then stand in line again to return , which is obviously causing the line to be very long. I won't be shopping here again until I can try on the clothes before buying them . read more

One of the best stores around! Better quality of clothes than other competitors. A little pricier, BUT it's worth it. The clothes are high fashion for a great price. read more

I hate Zara employees bro they all pretend like they work but they just grab hangers all day and the line is out the door 24/7

30 mins waiting to be able to pay. One cashier open and just 4 people on the line. A lot of employees walking around doing nothing. The only reason this store is still open is because it is inside the Brickell city center. read more