Recently: February 12, 2026 | Santa Monica | Zara is a fun store to look through! Unique pieces always catch my eye! Zara has really cute handbags, coats/jackets and unique high heels/boots! It's also a huge store, which includes escalators! Inside | Neat & tidy! Plenty of mirrors all around! I usually go during the weekday, so I don't have experience of going into the store too much on the weekends! This location can get really busy at times! Customer Service | Friendly and welcoming! Customer service especially shines downstairs in the dressing room area; super friendly & always willing to give a helping hand! Returns | I once ordered an item online, had to return it & the process was easy breezy! Overall | It's always fun stepping into Zara whenever I'm on 3rd Street Promenade! I enjoy seeing what's new! read more

See all

I've been to this location over the years many times and in the past it wasn't necessarily my favorite location to go to. It was always crowded and the items weren't always properly organized. However much to my pleasant surprise I popped in to pick up an online order and make a return and not only did I find that everything was beautifully merchandised and displayed but also great customer service from all the employees I interacted with. I even purchased something after I returned something else! Online order pickup was easy, I just pulled up my QR code from the app and the associate scanned it and retrieved my package from the back. This location is 3 floors and I found it to have a lot of different items across size ranges which were well organized. Prices have gone up a bit overall but I do like the unique styles you can find each time you go into a Zara so value is relative to that. read more

Took so long for a staff to ring me up at the men's section there was no one up there they all act like they hate they're jobs and coming here made me hate Zara everyone there is disgraceful it's a joke read more

Don't know what happened to this location. It might be the first Zara location I visited in US? Maybe! I was excited because I loved this chain in Europe and used to shop a lot. So, I enjoyed coming to this Santa Monica location, on the 3rd street. It used to be very nice and the displays were great. I found the store messy, the merchandise badly organized and the staff subpar. Hope they get it together because I like the style of the clothes, prices are decent, and we need options, stores around where you can try what you buy on! So, we need the ol' Zara back! read more

Every time I come here the employees act like they hate me and like I'm bothering them for having to do their job lol

Tbh I hardly ever write reviews. Every single person who works here has zero customer service skills. No greetings or smiles - only blank stares. Very strange vibe in here. I didn't mind too much though because I like to not be bothered while I shop. But the few interactions I had made me think y'all are out here hiring anyone. read more

Terrible customer service! I've had two online pickup orders at this location and both times have been a complete disaster. They are so disorganized and rude. The manager didn't even try to help, just gave quick, sassy remarks. read more

I read the reviews and I'm still annoyed enough to leave a review. Men's is on the third with both the fitting room and register closed. So if you want to try anything you have to go to basement level and wait in lines. Hire more people! Manager should be more efficient! read more

Zara - Lines - Men's Clothing Near Me - Santa Monica, California

See all

All I have to say is "Dirty" the workers just look at you don't even say hello. Just not as Zara that I would ever experience.

As everyone else says, the service at this location is abysmal. One of the items in my online order came stained. When I tried to return it, it was refused. I was told this is something I needed to handle by phone and get "permission" to return. Ironically the same thing was happening to a lady next to me who was trying to return earrings in a box. A box corner was bent, presumably in shipping, and the cashier kept repeating "there's no way I am taking that in." When I called customer service for "permission," the first thing the representative said was that "this is something we ask people to handle in store." When I told him I tried to, he asked for all of the information about my experience, and told me that this was not appropriately handled. He said they would have to follow up with the store to let them know. Too bad I didn't get the lady's name, he kept asking, but honestly it seemed like all of the cashiers were on the same "I can't take this return in" train so this is a systemic problem for the store. Grossly sad, don't ever want to come back here. read more

Terrible customer service in the men's department. Completely ignored by the staff even after speaking to them. They were just talking to each other and ignoring customers looking for help. On a sidenote, what happened to the clothes here? I used to like the clothes and now it's like a Tommy Bahama store Zara train your men's department staff to not be so crummy! read more

absolutely horrendous customer service. tried to return a $14 tank top from an order I received on 4/22 - late by zara (order placed 4/4) and tried to return on 5/8. was laughed at by a rude pink haired associate and passed off to her manager name ashley who was equally useless and rude and told me to write in online. all the to be charged $5 for a label for said $14 item when the total order was $120 lol. completely missed the mark when it comes to accepting their mistakes. trash store with trashy people working in it and running it. 0 stars. don't waste your time here read more

Worst Zara in the us. Lines out the door 1 girl checking people out. Don't tell me covid either it's always been like this read more

Zara - Lines out the door 1 girl checking people out - Men's Clothing Near Me - Santa Monica, California

See all

Criminally bad customer service. Extremely long checkout lines meant to discourage returns--then if you are a day past the 30 day deadline you are screwed. Never again. read more

Always understaffed and bad customer service. It's been like this forever and they've never made changes. I'd give 0 stars if I could

This store gets one star because I can't leave a zero. I only resorted to doing a return here because it's in my neighborhood and I wanted to save time. BIG mistake. Barely anyone is shopping so I'm hopeful but by the time I get in line (one person ahead) it took forever. Three young men at the register only one open in the store. It takes so long the line goes through the store. My turn, the "manager" with more than a nasty attitude tells me I can't return my dress. I have the PayPal receipt but he didn't speak to me he spoke to the cashier as if I wasn't there. I left so furious I didn't realize I had the e receipt on my phone. They're taking my return on my way home. These people are horrible. They must be trained to be nasty- like the OG staff at Abercrombie & Fitch. Order online and skip this store. read more

This store has probably the worst service I've ever seen. Expect to wait over 30 minutes for an online order...they direct you to a podium upstairs that no one manages. read more

The store is absolute trash. The people who work here are extremely unhelpful and rude... They didn't open the store on time... All power tripping. Boys with long hair and face masks and women with face tattoos. They wouldn't return my items because I was traveling and then got sick and I am six days past the return.. I spend thousands of dollars here per year on myself and my kids and will be taking this business elsewhere. The worst. read more

Both women's and men's fitting rooms at this location are almost always closed. The disappointing part is, staff only notifies you the fitting room is closed once you have already picked out your clothes and are ready to try them on. Suggestion to management-- put a sign at the front of your store that says "Fitting Rooms closed today" to save shoppers time. People choose to shop physical retail locations these days-- as opposed to shopping online-- because they *want* the experience of trying on clothes in-store and avoiding the hassle of returning items. Myself and several other shoppers left our items and walked out of the store-- likely costing thousands of dollars in missed sales for this location-- because there weren't any fitting rooms. read more

House of horror and Satan Jonessa who runs it for her minions. I did some online shopping Adam's when nothing fit, I went to Zara to return some items. She said she was the regional manager and it was her store to do as she pleases. I have stage four cancer and wanted a peaceful return but she screamed at me and narrated me for half an hour, especially when I disagreed with her about something, she threatened to call the police to have me thrown out. I left in tears and wi5out a receipt, and when I left the store, I realized she was not only satan but also a thief as she only gave me partial refund. Since I couldn't return to the store, how could I argue about what was or was not properly processed? I then called Zara, who informed me that she had no authority to throw anyone out and she was also another minion. Poor loser, a pauper trying to wear a kings hat. Either way, not worth the additional stress in my life and I Will never shop Zara again for the rest of my life. RIP read more

Zara has the best men's clothes. I've been going to them for over 10 years. I've been to all the locations in Southern Cali and I've always had a wonderful experience at each location. The prices are reasonable and they always get something new. The quality is very good. I still have a lot of my clothes from 10 years ago and they are all still in tact and still in style. I dry clean everything to make them last. read more

Literally, the worst customer service ever. Tons of people walking around doing nothing while I waited behind a woman returning 100 things. If they are trying to stop the spread of Covid, they should do a better job of getting people in and out of the store in a timely manner. They are also making you do store credit on returns greater than 30 days...wtf? Have they heard of Covid and the stay at home orders? Ridiculous! read more

Zara - Men's Clothing Near Me - Santa Monica, California

I really love Zara, but this particular location is a MESS! Specially with COVID-19, you would assume they take they're repercussion and make everything easier and faster for EVERYONE. in the men's department, don't expect to get service at all, SPECIALLY at the registers. Nobody is there. Been there a couple of times to back that up. So they only had the registers on the second level (womans) registers opened, 2. And between 7-10 people in line waiting! It's so bad. There should always be 1 employee at registers at all times. They walk by as I'm kinda standing at the register, from the looks there were 2-4 employees there and no one offered to ring me up. And ironically, I was wearing my fave mask that says. 'Don't be a Karen' maybe that's why hahaha read more

Only one person working at the register with a huge line. Are you kidding me? I have been waiting 15+ to return my order! Get your staff together. read more

Zara - Slow ass register - Men's Clothing Near Me - Santa Monica, California

I was in the store for a return and for some reason my QR code wasn't working. I was being helped by Sandra who went above and beyond to assit me. Zara if you are reading these, please reconnize Sandra for her amazing customer service. She was patient, calm and really tried to figure out the issue and then was able to finally figure it out and was able to process my return. Thank you Sandra!!! read more

Your employees need to learn interaction and customer etiquette with clients as they suck, and I will not come back to the store. You probably don't care, but it's this new generation who have no concept of how to interact with people in a polite and courteous manner. read more

I may be being extra generous to go 4 stars on this Zara loca. I used to question who did the buying for them. I stopped in this weekend, after doing an inventory search on line and this store being the only spot nearby with an item I wanted to try on before purchasing. I was super surprised by their selection. I feel like it was horrible before and WAY better now!!! I usually shop at the Glendale, Century City or Pasadena locations but now wouldn't rule stopping off in here based on my latest visit. That's all. read more

I should have read the reviews before I came here to the store. I visited today & the line was seriously hell. Four cashiers & they weren't even friendly and the whole place was hot like a real hell. No air conditioning. The sale was massive with party dresses, shoes, blazers, super cute stuff after Christmas sale but I only found 1 item to buy that was worth it. Price was $29.99 & I regret staying over almost an hour to buy it. Shoe sizing is extremely limited as are the clothes. You either find too small or too big. I bought a top that is XL but super classic that it is just awesome regardless so I'm glad I scored in that regard. But the line was insane. I even considered to go downstairs to their cashier but it was also miserable. I think the best way to avoid this insane crowd is to come when they first open. My mistake was coming around lunch. read more

They never seem to have enough staff, on the floor and at the registers. They have several registers on all three floors but only 1-3 are open, 2-3 if you're lucky. And so there's always long lines at the registers. No one is ever available on the floor to assist you. I've also ordered several items online but never received some of them (coats and shoes...not cheap). They kept telling me their courier said all items were delivered. Not!!! Then they refused to give me credit or refund for items lost. Horrible customer service. All the bad reviews on here are accurate. read more

Terrible and rude customer service. They don't honor sales prices even though there are signs posted everywhere. Really disappointed and will never shop here again. Not surprised after reading the other reviews. read more

Worse shopping experience ever. Disgusting store, 1hr lines and the slowest register staff. It always looks like is closing down. read more

See all

If I could zero stars I would. They have two separate lines - one for returns and one for sales - which in theory makes sense, HOWEVER, the return line gets backed UP. There are 2 cashiers dedicated to solely purchases, and one for returns, however when there is an issue with a return, they need to go back and forth to get the lines equal again. read more

Would give zero if I could, rude manager wouldn't let me return a belt even though I had the original receipt and it was purchased a week ago. I was even open to exchanging for the correct size, and was simply told "No, we cannot do that". Zara you have lost me as a customer, I will never come back, there are plenty of other places to shop. Would recommend 0 out of 10. read more

I have been shopping at Zara since before it was in the US. I will unfortunately never be shopping with them ever again. I was in there to pick up my online order and decided to pick up 3 items in store for my baby shower. Due to COVID 19 I took them home to try them on. Two days later I tried to return the 2 items that I decided not to use. Unfortunately, my husband threw out my receipt with the online order packaging. They refused to allow me to return the times for either a refund or store credit. Here is my issue: If you require a receipt, then customers should be given the option to have a receipt emailed or texted. Second, I worked in retail in the early 2000's and was able to look up purchases by credit card number. I know that in 2021 you must have that capability and saying that you don't is a downright lie. You need to keep that information for auditing purposes. Customer service via telephone and in store has been terrible. Offering an exchange for the same item is not good faith. Why would I want the same item in a different size if I won't be pregnant anymore in a month and a half ? How in the work am I supposed to know my post pregnancy size ? This is terrible customer service. I will no longer be buying clothes from this store for myself or my kids. read more

The fitting rooms were closed? Except there was no sign saying so, just a very rude employee No point in shopping brick and mortar if you can't try stuff on read more

Horrible wait line! Mean register person. Don't waste time going there. The wait time is insane and return's impossible. read more

Such an unwelcoming atmosphere in this store - no wonder nobody was really shopping in here!!! The staff!!!!!!! What can I say - either they ALL hate their jobs or something was going on today - as a customer let me tell you your attitude stinks - why work in retail if dealing with customers is not your interest..... to say you both were rude is understating it!!!! TRAIN YOUR STAFF BETTER - it doesn't take much effort to help your customers and sorry to take up your precious time - I will not be back here for awhile...... sad to see after many years of avoiding this particular store for the same reasons it hasn't changed one bit in fact can I say it's actually worse!! Shame you guys are so unhappy working at this store, maybe time for a change if you're that jaded...... just a thought !!!!! read more

Store just opened at 11AM, there's 2 sales associates at the front of the cashiers, yet it's taking them well over 15 min to process one customer's issue and there are 6 of us in line. Ridiculous Overall grade: F read more

The cashier was super rude and ignored you completely. She should not be in the retail business at all. The service is super horrible!

Zara do better! The line up is ridiculous and there are 2 cashiers! There are 20 people in line and I have been #14 for 20 minutes!!! I just need to return something. You have at least 7 cashier stations in this location. Designate one for returns since you can't try anything on! read more