Perfect experience. Had my apt at 10:15am with Leslie. booked an apt because i desperately wanted…read moresomeone else to do my hair and give me a great blow out with lots of volume. Leslie did a perfect job and in just one hour, and I left so so happy. Will def be back to this location again! Oh yea and they also serve champagne, 1000% coming back. Lol

This is the second time I've booked with Drybar Palo Alto Stanford Shopping Center, and…read moreunfortunately it will be my last. On both occasions, there were issues with my appointment. The first time, there was confusion finding my booking, which caused delays. Today, it happened again. I was told there was a problem with their system, and instead of finding a solution, my appointment was simply canceled because they no longer had time to perform the service. What is particularly frustrating is the double standard. Customers are charged a $25 cancellation fee if they cancel, but when the salon cancels on a customer due to its own internal issues, all you get is a quick "sorry." There was very little effort made to resolve the situation, offer an alternative, or accommodate me in any meaningful way. To make matters worse, getting someone on the phone is nearly impossible, as calls often go unanswered. After two disappointing experiences, I no longer have confidence in this location's scheduling and customer service. I will be taking my myself elsewhere and would not recommend this location to anyone who values reliability and customer care.

We love Salon Cozzolino! My daughters and I see Jovanna and Fifi, who are both the absolute BEST…read more Jovanna gives my naturally light brown haired daughter the most gorgeous, blended, natural balayage highlights. Her work is incredible. Fifi works with my own hair and my older daughter's. She always knows exactly what to do and we trust her implicitly. The vibe at the salon is so warm and welcoming. It always feels fun there. We are so thankful that we found you guys!

Potential new clients, be forewarned. I booked a consultation with a specific stylist, only to…read morearrive (early) and be told I wasn't on the schedule and that the stylist I chose wasn't there. She was late and double‑booked for my appointment time. The receptionist still had me wait and then, without even telling me, she placed me with a completely different stylist. I spent 10-15 minutes discussing my hair goals, sharing photos, and planning a future appointment, again, all under the assumption that I was speaking with the stylist I had intentionally selected. The stylist I was seated with never once clarified her identity, even when I showed her a photo of a hairstyle from the salon's website created by the stylist I originally booked. She never once said, that's not my work. When my appointment confirmation text came through, I noticed the name didn't match. I returned to the salon, and the receptionist told me, "Oh, I gave you to someone else since your stylist was late." WHAT?!!! And you didn't think to tell me??? To make matters worse, the stylist they switched me to has only been at the salon for a few months and isn't even being promoted on the salon's website, while the stylist I chose has years of experience -- a detail that mattered to me. At this point, I had lost all trust and confidence in the business practices of this salon - I canceled the appointment. Honesty, integrity, and communication are not Salon Cozzolino's strengths. This was a frustrating, misleading experience that left me feeling very deceived.

I've been going to Maryam for over 5 years, and I couldn't recommend her more! She has also cut…read moreboth of my kids' hair over the years and is wonderful with toddlers and kids - we all love her. She consistently gives fantastic haircuts, really listens to what you're looking for, and always takes the time to make sure you're happy with the result. More recently, I started having her do highlights, and they always turn out beautiful. She has a great eye for color and creates a natural, flattering look. Maryam is talented, warm, flexible with scheduling, and always goes out of her way to accommodate her clients. She's truly a pleasure to work with.

I've had the best experience with Maryam--she's truly one of my favorite hairdressers in the Bay…read moreArea! She's incredibly accommodating with my schedule and always takes the time to really listen to what I want. Every visit, she brings my vision to life perfectly. Even after just a few appointments, she's made me feel like family. The salon she works out of is clean, stylish, and spacious. I'm so thankful to have found her. Thank you, Maryam!

My makeup artist, Kat, did such an amazing job! I have never felt so beautiful and special in my…read morelife. She was also so calm and made everything go smoothly and helped me feel my best. Eliza made my bridesmaid and mom look and feel so beautiful. The trials were also wonderful to just work through the vision. The BFab scheduling was also so accommodating and patient with my bridal schedule. I couldn't recommend BFab more.

UPDATE: We appreciate Bfab's efforts to rectify and explain things and so have adjusted our review…read more We hired Mellisa and Praxi for our wedding. I have no complaints about Praxi. She came early and did her job well. The one star is because of the other artist who did not bring her makeup. Yes, you read that right. The makeup artist did not bring her makeup kit other than some foundation and setting spray. The experience was so poor it greatly outweighed any positives we experienced with the other artist. Rather than taking care of it herself, she went around asking two other makeup artists we hired from another company if she could use their makeup supplies. That created an uncomfortable environment because they were put in a difficult spot of rightfully not wanting to lend their professional supplies to a stranger, but also not wanting to make it a bigger scene on someone's wedding if they said no. I had to pause my own bridal makeup and hair session to try to find any makeup I had around my parent's house she could use. I think about an hour in was when she finally decided to Doordash some makeup when she should have done that the moment she realized she didn't bring her supplies. She started the first bridesmaid makeup at 7:30 and at 9:30 (which was our planned end time) she had still not finished. We moved onto the second bridesmaid's hair at 9:30 and that seemed to go a lot smoother luckily. When the Doordash order came, there was no lipstick because I guess the store was out of stock of the shade she chose. The makeup artist also did not seem to have much experience or perhaps she was so nervous that she could not do makeup the way she normally might because I heard them trying work on her eyeliner for about 20 minutes due to it repeatedly not coming out right and saw the makeup artist asking a lot of questions when most could probably be figured out just by looking at the makeup inspo picture. It was also uncomfortable that she went into detail about forgetting her makeup kit because she recently started seeing a doctor for ADHD and started new medication 1 month ago. I don't think this is something she needed to share with us. One of my bridesmaid said during her session several different TMI excuses were brought up as well. Ultimately, we left at 10:10am, 40 minutes later than planned, with one bridesmaid still unsatisfied with her makeup (we could not wait any longer) and the other bridesmaids uncomfortable with her lack of professionalism. I'm sure there were likely other things that went wrong. These are just the things I noticed as the bride who was busy getting her makeup and hair done myself. I did hear from a bridesmaid that we would not be getting charged for her services, but I did not hear this myself directly or received any communication from bfab about this experience.

I've been seeing Lety since I was a teen. I always walk away feeling beautiful. The vibe is always…read morevery serene with good music.

Leticia, did and amazing job from communication to get my in last minute so I could treat myself on…read moremy birthday, to recommending without being pushy on a smoothing treatment vs standard treatment for damaged hair. Left it up to me while explaining both thoroughly. I love that she listened to rhe cut I wanted and gave her opinions while still leaving it up to me. The difference is night and day! Thank you! Will definitely be making this my home for hair care!

I have been getting blow drys here for many years and have tried every blow dry bar and I will tell…read moreyou there is no one better than Cristina!! She is lovely and so meticulous- I am a perfectionist myself and I can tell a huge difference between someone just doing what they have to vs someone who truly cares about doing the very best. The salon is always cute and friendly and I look forward to coming every week!

I really need hair washing and blow dry for several weeks after shoulder surgery. Given I can't…read moredrive now I had to find a place locally. The three stylists I saw were very nice and capable. Unfortunately the desk attendants/phone answerers put me on hold for over 10 minutes. When I called back they said they were busy. Understandable. No apologies. They didn't have an appt. when I could come. I have since called several times and left multiple messages without returned calls. I'm not into conspiracy but feels like this company is ghosting me for some reason. Seems more of an attitude, a lack of kindness or caring. I really just needed some help during a trying time. I prefer to support local businesses when I can but kindness and professionalism are even more important to me. I cannot recommend this business.

First time there. Katie, the manager and the stylist, Lily, both are very friendly. Lily touched up…read moremy grey hair and trimmed my hair. Looked very nice.

One of my neighbors recommended this salon. I booked an appointment and left looking like a new…read moreperson! Showa, the owner, is a lovely person with decades of hair styling experience. She wasn't hurried, as many stylists these days are. She gave me a gorgeous hair cut (that doesn't require a lot of fussing in the morning) and styled it beautifully. Many people have commented on my new look and my husband absolutely loves it. This is a fantastic salon -- I highly recommend this gem of a spot in downtown Menlo Park!

Mia is an amazing person, colorist, and hair stylist. She was very attentive to all my needs and…read moredelivered incredible results! I love the color she was able to mix. Her questions from even our initial contact showed she really wants to give you what you're looking for, 3 photos of what you want and a couple of what you don't. She was able to give me a good idea of what she would be able to achieve. The shadow root and color are to die for and are exactly what I wanted. I'm incredibly happy with her work and I will definitely be going to her again in the near future. She is kind, thoughtful, and respectful check her out if you're in need of a new stylist.

Mia is always warm and welcoming. Bring in your ideas and if your not sure about where you want to…read moretake your look she is happy to offer her expertise! Not only is Mia a highly skilled stylist and color expert, she is also an entrepreneur and mother! I've been with Mia for 2 years and she is able to fit me in with just 1 or 2 days notice! THANK YOU MIA!

I'm so glad I found Essence Salon! I'm in my 70's with fine, thin hair which has been thinning…read moreeven more since I started taking GLP-1 medication. I decided shorter hair would be a better look under the circumstances but was dreading what seemed like a radical change. Enter Vivian at Essence Salon! She went through the initial consultation and the whole process with kindness and lots of positive reinforcement so it was a pleasure. The end result is the best cut and style my head has seen in a long time. Tres chic, Vivian!!

I like my hairstylist ; Grace, at Essence Salon. Grace is very attentive and really understands…read morewhat I want. She always gives me a haircut that turns out even better than I expected. She also takes the time to teach me how to style and manage my hair on my own. I'm extremely happy with her work. I've been going to Grace for three or four years now, and I no longer feel the need to keep trying different hairstylists.

Helen did a great job on my daughter's haircut and we would go back to her again in the futureread more

Last night, 7:45pm, my devastated child came home with the absolutely worst ever haircut- we just…read morecouldn't believe our eyes, and there were so many tears! He just wanted it shorter around the ear- how could that be misunderstood??? It was a true emergency, because there was no way I would let my child go through the humiliation of going to school the next day like that. It was really THAT bad! I started dialing and hoping some kind person would understand and help us, but who would ever take someone after 8pm, and that was IF we could get someone to answer our call at 7:50pm. That is when i called Like salon, and this angel named Tracy answered and listened to our situation. It takes a very kind person to decide to help total strangers who were asking her to stay past closing time and take a brand new client, and that is the person Tracy is. We've all had a bad haircut at least once in our lives, but this was far worse, and it would take a very experienced person to somehow salvage what was left of my child's hair, and cut it into something that looked at least like a normal haircut. We knew it would mean having to cut all the gorgeous locks off that took over a year to grow, but seriously, there was no other way. Still, Tracy was able to transform a nightmare into a dream, and while the long hair was gone, the end result was a very smart style that will grow out well. It is quite attractive, and while my child was still inconsolable over losing all that hair, what a life saver Tracy was, and I can only imagine how gorgeous my child's hair will be as we continue to see her to shape it while it grows out again. So heart warming to find a kind, empathetic human being l, and what incredible luck we had in finding her. Thank you Tracy!