Went through the drive thru and my meal was 11.44. I gave the girl 15.44 and she gave me $3 back. When I asked for the $1 she owed me she said she owed me 95 cents. I explained that I gave her the correct change. She looked confused but gave me the dollar. After looking at my meal I realized she immediately rounded my bill up before she even knew what I was going to give her. Then she apparently couldn't do the math or figure out how to put it in the cash register. First of all, you do not have my permission to round my bill up. If you are going to round you need to round down not up. Your customers should not take the loss because you choose not to keep pennies which are plentiful right now. read more

While the food was yummy, the service and workers were rather rude. I went to get some salt at the counter and the workers were on their phones and acting like I wasn't there. And the sweet tea was soured. read more

I really like the food ESPECIALLY THE CHICKEN FINGER TACOS. However, many times the food is too greasy and the soda machines don't make good soda read more

I ordered a 5 finger chicken finger plate with no slaw extra toast, the workers give me 4 chicken fingers and one piece of toast. If you can't count, you shouldn't be able to get a job at all..... terrible. read more

Ordered a Fingers meal with a side of fries and slaw. Immediately upon opening the container I could smell the "bad" slaw. The fries were burnt and gr read more

Zaxbys - Salad Near Me - Archdale, North Carolina

Great salads. Stick to the salads fries are ok, but chicken tenders are hard and dry Did I say stick to the salads ? Get at least 1 extra dressing pack , and tell them to skip the soggy bread that wants to be garlic toast read more

I'm so tired of wasting my money here!!! I have been several times and every time issues. What has happened in the last few months? Service is terrible and always out of stuff. One time I ordered sweet tea and they gave me hot tea no sugar. I ordered a blackened blue cheese chicken salad and wanted blue cheese dressing. They didn't have honey mustard for my chicken strips. I'm tired of getting terrible service and not getting my I orders right. Save your money go to Dario's or anywhere else. Today no Cole slaw either read more

Came her for lunch on 6/21/23 at 11:34:40 am. I am waiting on boneless wings. You only serve chicken. Why am I in the parking lot waiting for 15+ minutes?? Again you only serve chicken read more

Never fails to disappoint, love their chicken tenders, their wings and fries. For the amount of food you get the price isn't too bad. Would always give me my sauces and overall I've had great experiences read more

I've NEVER left a review anywhere before. Forgot all the sauces, even added two extra just so this wouldn't happen again but it did. I called up after I got home and the Assistant manager Brian said that he packed my order and he DID put the sauces in there.... WELL there definitely wasn't ANY sauces and I definitely wouldn't call to complain to try to get free sauces plus I put no toast on one of my Big Zax Snacks and it still had toast so if he did pack it he needs to check and then double check. Offered me free sauces for next time but what is the point of that? Just taking the L on this one but Brian... there def wasn't sauces. read more

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If you are thinking of visiting this location for food, I would advise to go elsewhere. Tried this location while in town visiting. Kitchen staff seems to be incompetent of putting the food together and getting the order accurate. Portion sizes are half the value of what you pay! I emailed Zaxby's via their questionnaire and never received a response to my concern. Very apparent they could care less about customer service or when Customers share their feedback. That is why there are other choices to spend your money. I will not visit another Zaxby's location. read more

Always have doors locked. Good food other wise but this last time we went at 11 and all the doors were locked and we left. I assume they were under-staffed read more

The food is always great but their customer service is by far the worst. This isn't my first time having an issue either. They answer the phones and aren't the least bit friendly about it and didn't even bother asking the name on my order just told me "we got it" and hung up abruptly. Just rude. read more

I have to say, that if I drove from thee tip of Florida to the to the North Pole, I couldn't possibly find another restaurant with worse service. I have had it with this location. Terrible service .... VERY unfriendly staff. I don't blame the children they have working there...I blame the owner of this location who has made it abundantly clear that he could care less about his customers because if he did, then his staff would be friendly and actually care about who is there lining his pockets.. message to the owner: GO TO CHIC FILET AND SEE HOW IT SHOULD BE DONE. You sir, should be ashamed of your efforts to provide a friendly place to eat. Never again sir. You will NEVER get another dime of my money. Pathetic excuse of a business owner. read more

I paid $7.48 for a boneless wing meal & only got like 5 fries. definitely wasn't worth the money

I like to support my local businesses but, our Zaxby's is disappointing tonight! The floor is not clean the booth we sat at had food in the seat, the ice/water dispenser is out of service and there is what looks like a beverage spilled in the drain. The beverage area is sticky and needs a GOOD scrubbing; it's VERY dirty! On top of that, the drink dispenser is not producing because of a "maintenance". It's 6:40 on a Saturday evening! VERY disappointing! read more

Legitimately the most pathetic excuse for a Zaxby's I have ever been to. As someone who lives right down the road, I was excited to have access to this fine chain. The staff at the drive thru apparently are deaf and disregard the words coming out of the costumers mouth because nothing was right. The last 3 times we have gone we have had significantly wrong orders, the last two we didn't know until we got home. After calling to fix it in any way, they hunker down and offer a whopping 10% off the next time. The only saving grace here is that a Dairi-O is moving next door and will put them out of business. Oh and the parking lot was designed by a loon read more

This place is CONSTANTLY messing up orders and it's very obvious the these people don't understand the meaning of well done Bc ever time I order well done I have to go back in there and have them fix it. It's just sad at this point and I'm not sure how this place is able to stay in business being ran the way it is and the disrespect of some of the employees. read more

I want to love this Zaxbys because it's the closest to my house but the service makes it very tough. My order is repeatedly messed up every time I go. And when you have to walk back in again to get the correct sauces for all 3 meals, you'd kind of expect an apology. But no, every time they will just hand me the correct thing and say nothing. A tiny apology with me personally makes just about any mistake ok with me. All of the employees seem very young so I'm guessing they all haven't quite learned proper etiquette. It plays such a huge role in a customers experience. read more

Service was good. The food just not good anymore. The past two times my chicken has tasted weird and had some discoloration on the inside. Not even zax sauce can save the chicken. My bread wasn't toasted. The fries are the only decent part of what used to he a great meal. Disappointed. read more

Food was good but service was awful. Had to go up to the counter to get sauce, napkins, forks and they were out of ketchup. Teens workers just hanging out basically. One other table in use and yet tables were dirty. First and probably last time. read more

Best Zaxbys in NC. This location is clean, great service, great managers (Abed is the fantastic) great food! I will literally pass a Zaxbys now just to drive to this location. read more

Went through the drive through at 11:15 and the restaurant opened at 10:30. Told us it would be 6 minute wait for chicken, seemed odd considering it goes on about every sandwich they have. Anyway ordered and was told to pull up and park. 20 minutes from paying our food came out, fries weren't seasoned and wings barely had any sauce. Only positive was the fried pickles are good read more

ive had the worst experience here today i ordered a kickin chicken sandwich with nuclear sauce instead of tougue torch on the sandwich and it was given to me with no sauce on it at all besides ranch. I also ordered another kickin chicken sandwich and asked if we could switch the sides and they said we could but then when we said what we wanted they switched it up saying we couldn't. WORST SERVICE EVER!! read more

I have been there alot and never had a issue, 3 weeks I went and my food was awful, I went in the drive thru, when I got back to work the tenders where so old, the fries where cold, I was like ok, everyone has a bad day. So I went today. the lady working the window acted like she would rather be in a room getting the coronavirus, than doing what she was. I asked for a extra sauce, and you pay for that, of course I had to go back due to the fact they did not put it in, I ordered a side of celery, only to find it sitting in water and ice.....they had put ice in with it. hot food in a bag and that do not mix!!!! so not only that there was water all in my bag. never agian.. read more

I could honestly see why this zaxbys has a 2.5 stars and really I wanted to give it one but I came in last Tuesday and the crew that was there did a amazing job! Especially this African American woman with short hair she gave great customer service UNLIKE Maddison or whatever her name is who proceeded to argue with me over a SALAD. The easiest salad in the world literally no tomatoes and that was simply to hard to comprehend luckily the manager stepped in to help! Don't come on a Saturday come on a Tuesday or just go to a different zaxbys and hope for better luck. read more

This was my first visit to this location, and first time I'd eaten inside a Zaxbys, I was not impressed. My order was simple 2 salads, 1 drink. I repeated it 3x because the cashier was just not paying attention. We sat and waited for our food, didn't take too long..The girl that brought over the tray, dropped it next to me while my head was turned, without even speaking, and walked away. I don't think she could have been any ruder. They need to stop calling that soggy piece of white bread they put on the salads 'toast' , it's gross..and if you're going to serve me in a real dish, please give me a real fork...but the worst part of the whole meal was the MUSIC, ..it was some religious awful I couldn't wait to get out of there, I threw most of my meal away. read more

I work in the industrial Park near this location. I order lunch many times a week for meetings and training classes from other restaurants. . thought this might me a good "go to" for the small meetings. And if they did well. Maybe catering. I have tried 3 times. I order early and tell them what time I need it ready. It is just 4 orders today(Zalads). She tells me she will give them the order in 10 minutes and it will be ready for my decimated time for pickup. Great!! ( I thought) since I gave them 45 minutes to make sure they were ready. Nope, Still didn't start on order until I walked in the door. What the Hay?!?And the gal ask the guy they is preparing food. How much longer? He cocks his head to one side and blows. OOkay... I walk around and get my to-go drink. Come back still waiting.. She asked him again. I already have them 45 min to prepare salads and still have to wait 15 mins. People are waiting for their lunch back at facility.. I see why they are not very busy.. Sorry Zaxby.. You won't be getting food orders from us again. I can get salads from Wendy's and Subway. Good Luck to you when Dario comes in.. read more

We have been going to this location since they opened. We used to get great service, but that has steadily gone downhill. Today's visit was the epitome of not how to treat your customers. We were ordering from the drive thru and the girl that was taking our order could not get it right and my husband, after repeating several times, told her that he was getting frustrated and asked if he could just start over so he could make sure she was getting it right. She then told him he was rude, though he never raised his voice or said anything untoward, and refused to take our order. I, then, went inside, ordered our food and asked to speak to the GM., who said that she had heard part of the drive thru fiasco and that she had already "talked to" the girl. Really?? I know restaurants are having difficulty getting employees, but do you really want employees who refuse business? I understand why this establishment only has two stars. Maybe they need to look at their management as well as hiring and training employees who want to help the company grow. read more

Food is decent, however my family and I waited half an hour for our food, front house staff is trained well, kitchen needs A LOT more training read more

Went Saturday 11-30-2019 to the Zaxby in Archdale. Sign says it's under new management, Guys you have to step it up. My order was complete in a timely manner but the meal I ordered was all cold. Chicken had been sitting for while, onion rings were cold and crunchy, and then there was the toast? Well all to say that I will not be going back. To many selections of restaurants in the area to return. Very displeased... read more

Nicest Zaxbys I've ever been to. Great service, amazing hot food. Well furnished on the inside. Very clean.

I tried! I really tried to like this location! BUT.... the first time I ever visited a Zaxby's was the Archdale location and I was excited! We would have good fast food close, but I was wrong! I went through the drive thru and ordered about $40 dollars worth of different food and treats and I was especially excited about the chicken tenders. I drove home without checking my order, alright this was my fault, and I got home there were no chicken tenders! So I called the location to see what they could do for me without my having to go back and the response from Kendra was "Bring back your receipt if you want the tenders or a refund, otherwise I will do nothing." Kendra, where was the apology for getting my order wrong? No, ok. So I return to the location and go to the front counter and tell them I am missing my chicken tenders, may I please receive them. "where is your receipt? and are you sure you didn't get them?" I replied "Pretty sure I didn't get them or I wouldn't be back". The front counter lady sighed and said "Let me check to see if I can give you something". So I waited and she came back with the tenders, yay I can eat! She hands me back my receipt and walked away. I walk back to my car and notice there is a Customer Experience survey to take, OKAY! As you might guess I did not give them a good review and asked to have the manager call me (I was secretly hoping for an apology). Never received a call. So maybe the above story was a fluke as the location had only been open 4 months maybe they ironed out the service kinks! I had a coupon for Zaxby's, let's try again. This was a generic Zaxby's coupon it did not have restrictions besides the date (12/31/17), there were no location restrictions, NOTHING. I thought for sure they would honor it at this location it was a buy one meal get a second meal at same or lessor value. Walk up to the counter (I did learn my lesson about the drive thru) and asked if they took the coupon, the front counter lady took it and said "I need to check" walked away to the drive thru window and a moment later returned and said "NO, these were printed before we opened and we don't accept them." OK. Not "Ma'am I am sorry we don't accept these". Me - "thanks but not today Zaxby's" Not today Zaxby's and not ever again. read more

The most clean and quick Zaxby's I've ever visited. Food was fast and brought right to the table. Portions were great and my salad was very fresh and delicious. Staff was friendly. read more

Love the chicken sandwich and sauce! White cheddar bites are amazing! Staff is so polite! My favorite thing is the drink selection, even from drive through can get a cream soda, always a treat! Great addition to Archdale ! read more