Ordered a grilled salad . Got back to work it was fried. I asked for a side of blue cheese crumbles. The girl said she couldn't do it because "there is no button for it "... Seriously how ridiculous. People can't add or subtract a topping... what if they had allergies. Not catering to customer needs. That's silly. read more

Zaxbys - Suppose to be grilled chicken Asian Zensation Zalad - Grilled They gave us fried and we got back to work and couldn't leave to go fix it. - Fast Food Near Me - Lenoir City, Tennessee

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one of your employees put a nasty note on out truck because we were over the white line a little with our front tire .food was not that great ..chicken was cooked too long read more

Being a West Coast transplant.....I was directed to Zaxby's by locals. Popped in for a lunch bite and opted for the spicy signature sandwich. I found the chicken to be moderately battered but not over battered. The spicy buffalo sauce had little spice and had an off taste. The sandwich seemed disproportionate to fillings vs chicken vs bread. It basically was just a plain ol' chicken sandwich with no bells and whistle going off. Tried it but not really a fan. read more

Zaxbys - Signature Spicy Chicken Sandwich - Fast Food Near Me - Lenoir City, Tennessee

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If I could give it zero stars I would!! First off the crackhead at the window was so rude. I ordered extra seasoning on my fry's and received no seasoning at all I tried to go in to get it fixed and they had their doors locked so I went around the window and ask for some and received a small plastic container with not even a dusting of seasoning in it when I tried to tell her we had 2 orders of fry's and that's not even enough for a single fry she told me to come inside to get it fixed so I told her their door were locked and she treated me like I was lying!! I will never come to this zaxbys again read more

Zaxbys - Fast Food Near Me - Lenoir City, Tennessee

I work right next to this location, so I've gotten it about 5/6 times. Every time it's great, food is always hot and the staff is nice/quick with their service. Good location. read more

They closed dining room at 7 pm when there hours says they closed at 9 pm. And I wanted to eat inside.

food was old, bread was dry - would not give refund, only offered to replace it - left without food or replacement

5 stars for tenders and zaxby sauce!! Don't love the chicken sandwich it was a let down and crinkle fries are only okay as a fry form in my opinion. Buffalo boneless tenders are very good too but messy and I like portable fast food. I will look forward to trying a salad. read more

Ordered club sandwich, sandwich only and large sweet tea. Received chicken sandwich with fries and an unsweetened tea. Even asked me to repeat my order and still got it wrong. read more

Got everything I asked for except for the fact that I asked for no seasoning on the fries. This happens often, but today I finally came out on here to say it. read more

This is the worst Zaxby's I've been to, dry and old chicken also everything was cold and made me wait in a parking space and had to wait 15 min for my order to only go inside bc it was taking forever and I found my order just sitting on their table, worst service ever read more

This was my first time at Zaxby's. The lady at the drive through was rude. That doesn't bother me much, she's got a rough job. I am very disappointed with the amount of chicken. 6 tenders ended up being one tender and 5 nuggets. For more than ten dollars I am simply upset at the quantity of chicken. Tasted fine and Zaxby's sauce is really good. I won't go back though simply because of how little I got. read more

I wouldn't believe half of what you read on here, I can tell you personally some of what I'm reading is a blatant lie. What I can tell you is the store closes at 9 not 10 and if you come after 8pm and the food you get is average, that's because the store is trying to pre-close and they cant keep extra food up do to waste/cost reasons so basically if you come after 8 and have a complaint that's basically you're own fault tbh, just be a better person and understand the people at Zaxby's are regular people just like you and they don't wanna have to deal with yall slamming them with 5mins left to close when they're already behind and gonna be there for like an hour after close anyway read more

Iced tea had a soap taste to it. The restrooms were not the best. The service was good and the dining area was average.

Chicken taste like it was cooked three days ago and sat in the fridge since before throwing it in the microwave for 30 seconds. sauce is still better than Raising Canes read more

They gave me open sauces that got all over my food. Then refused to help fix the order. I work in customer service as well and there is no telling what could have happened to the sauces. read more

This is the worst Zaxby's I have ever been to. The fries were burnt to a crisp. The chicken was old. Even the toast was stale. I hope people don't try Zaxby's for the first time at this location. If they do they will NEVER visit another. I love Zaxby's but after this trip it will be awhile before I'm inside another since my entire party threw away 90% of their meals. On another note, the place was clean and the staff was friendly. read more

I love Zaxby's but this location in particular needs some work. They seem to throw the food together and never really listen to your order, I ordered the nibbler meal and barely got any fries and no extra sauce like I had asked for and they just threw the food in there. Very disappointed. read more

Worst drive through worker. Just came through drive through was ordering a kids tender she continued to ask me to repeat order to the point I basically had to yell in the speaker. When they can't hear you you typically will gradually get louder till the hear you then after the third time asking me to repeat an order with one item she tells me to not be rude. I said well listen and people wont have to yell. So I drove off, I eat there occasionally when I'm traveling will no longer get my business. Entitled little kids don't need to be running a drive through she needs to be cleaning toilets or cooking were she doesn't have to work with people if she can't hear a one item order. read more

This place sucks closes at 10 pm just went by and it's 9:15 said that they were closed already what a joke

Food was good as usual......but......service was a joke. I wasn't greeted when I approached the counter. They just stared at me. So I placed my order and waited for 10-15 minutes for my food. A little long but I didn't fuss about it. When I got my bag I said thank you and of course they didn't say anything. Proper response to Thank you (which is something THEY should have said, not me) is You're Welcome! Drink machine had no ice. Might have been empty or broken, who knows. Gave me a cup with about 1 inch of ice in it which promptly melted. And lastly the whole time I was there it seemed all the employees were just laughing, being loud and talking about being fired. Yeah.....arrangements for that should be made ASAP! Sure won't go back to this place again. KFC is right next door. read more

Always good everytime we go here. Ordered the nibbler meal and wings and things..hot and fresh made. I cant have caffeine products and dont drink alot of sodas but they have strawberry fanta and i enjoy it. Clean restrooms. Great for lunch. Overall, would recommend. read more

I'd never heard of Zaxby's until moving to TN. My husband wanted to try something new one day and so he decided to try Zaxby's and boy, am I glad that he did. We've been here several times and I always order the Cajun Club and he orders the Finger Chicken Sandwich. The blackened chicken on the Cajun Club is delish. I don't know the seasonings they use but it's very yummy. The Zaxby's sauce they also put on their sandwiches is delish as well. read more

We ordered 3 chicken meals and the casher rang up as one so we went back up there and told the cashier and she gave us ONE more we needed 2 more went back up there and told her we needed one more and the cashier words where "and you want another one" and they were arguing in the back and burnt a bun on a nibblers and I would rate this place a 0 if I could read more

this was the worst experience i have had in a restaurant period. we walk in with a service dog who has his vest on and if you can read you will know he is a service dog. we walk up to the counter and can hear the manager (who is not wearing a uniform, just a pink shirt and jeans, no name tag or anything) talking to employees asking if he's a service dog and proceeding to loudly say "he better be." we get our food and sit down and one employee comes to the table asking if he is a service dog to which we reply yes and she waves us off and walks away while saying something along the lines of k just making sure. then another employee comes (who has a headset on) and awkwardly peers around us to look at the dog and mumbles something that makes no sense. honestly was probably the most uncomfortable situation i've ever been in as the girl was extremely awkward and weird about it. i do not recommend this place. the people need to go through proper training and we will be calling corporate until something is done about it. also asking if he is a service dog is illegal. read more

I go there all the time and the chicken is amazing but this particular day i was having a very bad day and all i wanted was some really good chicken fingers. i was looking so forward to dipping my fries in that ranch. zaxbys ranch really just hits different and i got my food and there was no ranch. the line was so long and i didn't want to wait that long just for ranch that they forgot. i may be overreacting but it really just was the topper of my bad day and i'm very salty about it. read more

We came on Friday at 8pm thru the drive thru. And 30mins later we got our food. Asked for extra piece of chicken paid for whole piece got half. And the dressing in the packets we open in the bag. Thanks we just wanted a good meal and go home. Tried from long day at work read more

Have been to this one a number of times and the service is slow and it's always dirty and messy. Even the food isn't great either. The one in Turkey Creek is so much better. Management makes a difference! When a managers allows his employees to stand around and talk to each other while there are people at the counter waiting to order there is something wrong!the board of health needs to visit! read more

Very slow. Not sure why, maybe they had to catch some chickens. Took :25 minutes to get our order at the counter

First time here. We don't have these places in Northern Illinois. My daughter and I were out shopping while on vacation and decided to try something new to us. We had the chicken sandwiches (what their known for) and it was good. I probably won't rush back to have another one. It was a fast food joint's chicken sandwich. read more

I love Zaxbys, but this one needs some work. We were the only ones there and it took them a solid 15-20 minutes only to bring us two significantly messed up orders. Management, corporate, whomever: please light a fire under someone's butt at this location. Don't make me start going to Popeye's.. read more

The chicken is good the fries are ok I don't like the seasoning is spicy to me survice is good waiters are good.

Really good, high quality food. It was hot, fresh, and delicious. The manager even came to see how the meal was. The restaurant and bathrooms were clean and the employees were nice. read more

Price is a little high but the food is really good. Their salads are so nutritious but I just can't see myself paying almost $7 for a salad