Brought a Zax snack this morning. Once home, I attempt to eat, but found it dry and burnt. The food was uneatable. It had to be left over from the previous day - just reheated and given to me. Contacted store manager about poor service and bad food. She apologized and said she would talk with employees. The bottom line, employees usually do what mangers say and do. So, in my opinion they were told to serve bad food, just did not think they would be caught. We read about the poor reviews for this Zaxby's but want to support neighbor store. Until their ratings are above four stars, we will not return to this star. The owner needs to be address these issues. Making a profit at any cost it bad business. We want to support you, but not by allowing you to take advantage of us. Owner should post his/her number so that they can hear how to improve their store. read more

My husband and I went through the drive thru and attempted to order 2-grilled chicken Cobb salad's. The young lady said 4-salads. My husband said no, 2-. She said 4-salads two of each and he asked her how was she coming up with 4. She was quiet. The next voice we hear is a male saying he didn't like the way his employee was being talked to and we were being declined service. My husband was able to reach the Manager and she said that corporate has given them the authority to decline service if customers are being rude. I told her no one was being rude. She said they are young and they are trying to teach them. I told her as a customer I was very offended and no one was being rude. She offered us 2- free salads. I told her they need to be trained or their doors might be permanently closed due to their employees rudeness and lack of understanding. I will go and get my salads but will never go to this location again. read more

This Zaxby's is absolutely terrible! The staff give you so much attitude! I always ask for fresh food and never get it! Don't waste you money coming here! read more

just avoid this zaxbys. theres no clear management and they got my order wrong 2 different times. they dont care about what they give you, and they dont care about customer service. do not waste your money here. i bet the quiktrip kitchen across the street will give you the correct order the first time. read more

This restaurant has allot of unprofessional young adults working here! I have never been so upset with their customer service! No one needs to come here. They have their friends just chilling inside of the restaurant and getting free food while they will tell a paying customer that they are about to close so they are not making anymore order. When I was told that, they closed in a hour. To add to that, they had 10 cars waiting in line and instead of saying, we closed early, they would just let you sit there and not tell you anything. I've always loved Zaxby's. My corporation used to always order lunch there, but not anymore. We just chose another restaurant with top notch customer service. Their manager also is the worst! Just throw the whole restaurant away. I wish I could give a -5 star rating. Their corporate office needs to pop up on them and see how they smoke outside while their lines is full.. read more

A great place to be if you want to watch the years pass by while waiting in the drive thru. As much money as this place costs, you could have a substantial meal and Chili's or Applebees. Why anyone goes to Zaxby's is beyond my comprehension. I only come here to order the Cobb Salad for my mother. And under no circumstances ask for an additional condiment as they'll nickel and dime you towards an already expensive meal. This place is hell on earth and you'll spend most of your afternoon in a waiting cycle. read more

Panola Road-Long lines inside & outside. I can barely understand what the person in the drive thru is saying. And they ALWAYS, WITHOUT FAIL get my salad order wrong. I ask for wimpy sauce instead of tongue torch. I get tongue torch 9 out of 10 times. I ask for ranch dressing they give me blue cheese 9 of of 10 times. The current staff is somewhat courteous but I did encounter a very unprofessional manager and cook. I wish I could be done with this place but I absolutely love the food. SO ADDICTED. The location on Panola Rd in Lithonia is just like this but worse. I have to ask for UTENSILS & NAPKINS. One time I was actually given ONE NAPKIN! WTF? DON'T THEY USE RECYCLED NAPKINS. They better pray Chick Fil A never adds wet buffalo chicken sandwich and/or salad. They will never see me again! read more

This Is the worst Zaxby's that I've ever been to. Orders take far too long to be processed. Expect to spend forever sitting in the drive thru while you prepare to get food that is probably cold by the time you get it. Don't forget to turn off your car while you're at it, because you'll most certainly waste gas while waiting for them to do anything and everything besides giving you your food in a timely manner. I don't even know why I returned to this location today, because my previous experience was no better. I won't be coming back. read more

Watch Your Orders Went through the drive-thru for a zensation zalad. This salad was terrible. Missing coleslaw, small amount of lettuce, 1/4 eggroll instead of a whole. Like it was made from the last of the left overs. I bought this for my fiance. We were both infuriated. Unfortunately I was 30 miles away, 9pm. Couldn't return it. The Mgr (Mary) was immature and rude. I used to buy this salad weekly from this location. I will not in the future. read more

I wish i could rate this location a NEGATIVE 10. Their score is an 82 as of today, i guess that's better than the 70 they had on there score card last month. Their service is horrible, place is not clean behind the counter,and they never have enough inventory. My suggestion is to go to the one by Stonecrest mall where the service is great & food is fresh. read more

For what it is Zaxby's is awesome. In my opinion its the best fast food place as far as quality and taste. Their unique Zaxby's sauce is a great compliment to their fried chicken. read more

There were quite a few young people playing around in the store. It was obvious that they were either friends of the staff or off-duty staff members. In spite of the store being staffed to the point of being almost overstaffed, service was slow. I purchase a chicken finger meal and a cookie for dine in and had to go back to the counter for utensils....so you KNOW I didn't get my cookie. The place is a mess. read more

Zaxbys - Employee just walked over the mess on the floor. Ice, paper towel, straw paper..busy talking to his buddy. - Fast Food Near Me - Lithonia, Georgia

Well let me start ... First off this location was terribly disgusting . It smelled like burnt grease ... The floors was greasy like it had been mopped with dirty mop water .. My table was sticky so I moved to the next table and what do you think happened ??? Yes just as sticky lol ... Anyhow on to the food ... I can see where the smell was coming from once I bit into my chicken ... It was cooked in old oil or burnt oil ... I went to the drink machine and the only thing was working was ginger ale lol like come on can this get any worst ... Anyhow I highly recommend a management or staff change quick fast and in a hurry because this place has ruined zaxby's for me ... At least this location lol .. read more

Always a hot mess slow no one is getting any orders inside nor outside this place a joke hate to own this location loosing customer !

The service at this location has gone down. My past couple of visits to this location has presented poorly prepared food. On yesterday I ordered food and the kickin chicken meals has so much sauce that they were drowning and the bread was soggy from the sauce. It seems like a handful of fries were also with the meal. I called back to the store to speak with a manager and the person that answered the phone first spoke so low and unprofessional, Did not even answer stating Zaxby's and I was on hold for 10 minutes and no manager returned to the phone. I tried to call back and it was like the phone rung once and disconnected. Not sure what happened to the management and training at this location but to continue serving the neighborhood, service must improve. I will reach out to corporate also. read more

Sadly I feel that same displeasure that other yelp reviewers feel and warned about this location . The staff is a bunch of dumb a** kids with not one ounce of intelligence - took over 30 minutes to get to the window to get 1 order of wings !!! RIDICULOUS - what's worse is they were not even cooked entirely they were soggy and in no way edible . And when you call to complain not one person answers the phone - maybe this place should get new management and staff ! read more

Slow as molasses. Order ahead. It took 30 minutes for a salad. The owner should be ashamed.

I don't know who be in the kitchen cooking that chicken.. but when y'all find out .. fire they nasty asses.my chicken wasn't cooked all the way . But the other day... I bought some wings and the shit wasn't even crispy like it was chewy as fuck. read more

I agree with most reviews that the service is slow and it seems like the quality of the food has decreased (for this one and other Zaxby's I have visited). read more

I went here for the last time about 2 weeks ago. I couldn't believe it took us an hour to get our food. Yes it too an hour. I orded 1 meal litterally. I honestly feel bad for this location. I don't think it's the actual employees. I definitely think this location needs new management. Wouldn't recommend. read more

This is by far the worst Zaxby's location. They really are hit or miss and with that being said, I typically drive past this one and stop by Stonecrest. Well today it's raining and I'm driving in from Alpharetta; hungry, wet, and just want to get home. I stop by this one and get home. Although this has been the case a few times in the past (hit or miss), every piece of my chicken tenders tasted the way cigarette ashes smell. YES, the chicken fingers tasted like cigarette ashes. Man I will never go to this location again. And for the time being, Zaxby's on the to DO NOT EAT list. To spend almost $10 for food and have to trash it because of the bad taste. Nah, go on and close down. read more

This is one Zaxby's I would never visit again I went to Zaxby's and I ordered a 20 piece honey hot mustard wings I got to the window to pay and they said my car didn't work and I asked her what is it saying she said says some type of code I pull off get down to the end of the street I get an alert that my card was charged I go back up to the place talk to the manager and told them my card was charged she said what can you bring it in so I can see it I said no I am not properly dressed do I have to wait in line again she said yes you have to wait in line again and come to the window so I took my phone up there to show her that I havei been charged I am very skeptical. Of using any type of credit card up there anymore but customer service is horrible the manager heavy set woman was not accommodating at all I have to wait in line all over again to show her that I have been charged when she said my card did not work I don't know what type of fraudulent transaction was going to take place but I always get alerts on my phone when my card has been used this is something that needs to be reported I will not be patronizing that Zaxby's ever again....The wings was old read more

This place is absolutely ridiculous! Not only did I wait in the line over 30 mins, but the girl that took my order did not even acknowledge me in the speaker. All she said was "What's your order?". Once I got to the window, she took my money and handed me my change and my meal and shut the window. Now my MEAL usually comes with a drink, which I ordered, and when I finally waved her down, I asked her for my drink. She handed me my drink then shut the window swiftly again. Looked down at my drink and saw a spoon was added but no straw... ok. I tried to wave her down again but she acted like she didn't see me so I drove off (You'd think she's be in one too many robbery attempts) . Thank GOD I had an extra one in the car or there would have been a different conversation. Overall, this experience, much like past ones at this location have been nothing but negative. It's really something they need to work on. But I'm sure management is fine with the way things are going considering it's the only passable chicken place for over a mile. read more

Absolutely is the worst zaxbys location. Takes about 30 to 40 mins in drive thru and food is just nasty. French fries always burnt and cold. Tenders was cooked so long, there was hardly any "chicken" inside, only hard crust. Mushrooms always swimming in oil and mushy. And zalad hardly have any lettuce. I tried several times and everytime im disappointed but I will not be anymore.. I will not be returning. read more

Pulled up to this Zaxby's after a day of traveling. Went inside thinking the service would be faster since they had a nice line outside. Immediately walking in, NO ONE was at the counter. We made sure we had our orders ready since no one was there. The cooks in the back just stare at you. FINALLY, Nicole says she will be with us shortly. So after we placed our order, we grabbed a table to dine at. While waiting, Nicole yells across the restaurant, "COME HERE, YOUR DAUGHTER, COME HERE!" My husband proceeds to go to the counter and find our what is the problem. She tells him they are out of french fries and what would she like as a substitute. He addressed Nicole and let her know politely she was out of order. First, she yelled across the restaurant. Next, not only was Zaxbys out of French fries for her order but for his order as well. It was total chaos here at this Zaxby's. Never again! read more

I love Zaxby's, but the Zaxby's on S. Deshon Rd. has to be the worst restaurant in the world. Poor manager, servers, cooks. Zaxby's should close this restaurant until they can train a manager to train the staff. Staff playing and chatting with friends. I dare you to try and understand the person on the speaker at the drive-thru. Speaking of the drive-thru, the light on the menu board has not worked for 3 years. No one ever says thank you. Orders are served incorrectly more often than correctly. My wife and I were once served two dine-in zalads with no forks. When I told the employee that we needes forks, she said THEY WERE OUT OF FORKS! Drive-thru orders are always incorrect. The "last straw" was when I arrived home and discovered my nibler meal had NO MEAT IN THE BUNS !!! People in my neighborhood have experienced similar horror stories and have sworn never to return. read more