Wheww this place just keeps getting expensive but I felt for it . This location to me doesn't seem to busy from the few times I've visited even though its kinda always almost around the same time. The service is a tad bit slow and the food is ok . 6/10 but baby $26 for two plates of food and they never want to make everything a meal instead they charge it separately i don't like that. Ex chicken quesadilla does not come as a meal so you have to add your own fries. read more

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Purchased the surf and turf but threw the entire meal away except the French fries. Under cooked is an under statement service was quick which is never the case so I should've known better. read more

Before making a purchase, consider reading the reviews at this location. I placed a drive-thru order for Asian Zalad, two side orders of fried shrimp, and a side of fried cheesecake at 9:29 a.m. I arrived at the restaurant at 11:11 a.m. eleven minutes after pick-up time. While waiting in the drive-thru, I was informed that they had no order with my name on it and requested proof of purchase. After presenting my receipt, I was instructed to drive ahead and park. I waited for over seven minutes before receiving my order. After opening my bag, I discovered that my two side orders of shrimp contained only four pieces of shrimp in total. Unfortunately, I will not return to this restaurant. read more

After confirming the order 2x over it was still wrong at the window. Moreover, after repeating 3x what the missing items were, the employee was visibly full of unpleasantness while passing off the containers to me. When I requested another bag that seemed to irk her even more. Returning back to the office, one of the orders were still incorrect. The individual who called the restaurant was met with resistance & told she would need to present her ID along with the receipt for a refund or do over. I elected not to eat my brownish salad & remembered my pleasant visits at other locations. This store needs an overhaul on customer service to say the least. read more

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This restaurant needs new management and to hire better and train better. Very unprofessional service at the drive thru and at the window. I ended up leaving because I didn't feel comfortable eating food from an establishment with a manager and employees with such poor work ethic. Not surprise the star rating is 1.5 read more

Food was just like any other zaxbys I've been too. Worker was nice and gave me extra sauce. Great read more

Zaxbys - Fast Food Near Me - Lithonia, Georgia

If I could give 0 stars I would. Never have any sauces and always missing items. Last time I went had no sauces, no nibler bread, and other things. Took 30 minutes to give me my food then finally got it and the order was WRONG! Cashier wrote my order down and said she gave it to the chefs but apparently she didn't, i had to check on my order two more times before finally getting after 45 minutes total. 0/10!!!!!! read more

The Assistant Manager Shakeena was very welcoming and made sure I received my food in a timely manner.

This place is filthy! My nephew worked there; they have rats and roaches! County health scores are always less than 80! Close already!! read more

I got a kickin chicken meal and the three fingers they had on my sandwich had be cut in half's not a whole finger. Also ask for chicken finger meal with two Cole slaw and they gave two fries. It's sad when you try to support a business and everytime they get your order wrong or half do it right. They are getting worse every time we go. This is my last time. The food is cold how when I live less then 5 miles which it takes me less time to get home. read more

I was really surprised at the poor service from this Zaxby's restaurant. We ordered two Cobb salads last night. They must have ran out of ingredients to make our salads. What happened to the cucumbers, bacon, fired onions, etc.? To top things off, there was a baby roach in the lid covering my salad. I will never go back to this location again. They also charged us for a drink which we never ordered. Please check your food and receipt before leaving any drive thru restaurant. read more

Zaxbys - Cobb salad? What happen to the cucumbers, bacon, fried onions, etc? - Fast Food Near Me - Lithonia, Georgia

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Orders are never correct. Sometimes doesn't open on time. Most likely won't have an item in stock. Also found a bug in my cup after the ice melted. read more

Wtf happened to the size of the tenders. $10 for this. Smdh y'all get worse and worse at this location. read more

Zaxbys - Tender plate - Fast Food Near Me - Lithonia, Georgia

I'm not the one to complain about service, but I ordered at 4:39 and received my food at 4:58. That was 19 minutes and all I ordered was a kiddie snack. There was others who ordered minutes before me and got their food just seconds before I did. It was just usual. I will say when you hire young or inexperienced workers, you must have a manager that is dedicated to ensuring their productivity even during slow periods of business. It is something to think about as this time no one complained or probably won't think twice about it based on the location. Getting food out expeditiously is the goal even if it is freshly made and a 20 minute wait at Zaxby's is, shall I say, weird! read more

HEY SIRI HOW CAN I RATE THIS PLACE ZERO STARS? THE FOOD IS TRASH BC OF THEM THIS USE TO BE MY FAVORITE PLACE NOW ITS A PIECE OF IF YOU WANT TO SEE HOW NOT TO RUN A BUSINESS STROLL IN THAT BIT Every single employee when hired LACKED customer service. My food had ashes on it and tasted burnt and came out cold how the fuck does that work? Their drinks for their machine just get ice because their drinks are water down with the lack of flavor just like their business. I waited in there for 30 minutes and they wanted to offer me a cold hard cookie. Just because someone's plus size doesn't mean they're going to eat everything that you offer them. I hope this place gets shut down. Everyone behind that counter can go to hell. read more

Zaxbys - They toss that bitch in there like you it was rush-hour when I was the only customer left in the store - Fast Food Near Me - Lithonia, Georgia

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Its been the fifth time ive gone and i never get my sauces. Terrible location. How is one supposed to eat they wings and things with no sauce read more

It's nasty , all the staff has a attitude and it was a roach in my child's food . Would not recommend read more

Zaxbys - A roach in my child's meal . - Fast Food Near Me - Lithonia, Georgia

To be completely honest I only go to the Zaxby's location out of convenience. It is the only Zaxby's in my path on my way home from work or school so I just put up with the bad service. I will be honest; I have had to contact the manger a few times when coming here due to the rude drive-thru workers and cashiers. "The customer is always right".... Not here. Most of the time, the customer is wrong. I shouldn't have to argue with a worker about getting a stupid ranch that I paid for. Not only is the customer service lacking in every way possible, but they seem to mess up my order almost every time that I come in here. CHECK YOUR FOOD PLEASE! Always check your food before you leave (If you decide to come here at all). You should at least get what you pay for. I will admit that the last time I came in here I surprisingly got good service and they hooked me up with some extra wings and fries. Yassss honey. I guess that's my reward for returning even after the bad service lol. However, even though the service was good that day I took a little detour to the bathroom to wash my hand and was struck by this STRONG smell of weed. Lord Jesus, it just about knocked me off of my feet. As far as the quality of the food goes, when they actually get my order right I have no complaints. On the other hand my mom claims she got food poisoning from here before.... She's slightly dramatic. Overall, I only come here when I am super hungry and too lazy to drive out of my way. I would not necessarily recommend it, yet I still come back here personally. LOL Sometimes I'm a hypocrite, sue me. read more

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Extremely unprofessional, took so long i ended up getting a refund. Manager was an asshole and the staff has no sense of direction. Said there was an altercation in the back and business came to a complete stop in the dining room. Save your time DO NOT come here. Ridiculous business! read more

Stay away!! They don't even deserve a single star. We've been sitting in the drive through for a HALF AN HOUR to pick up a mobile order because the restaurant won't answer their phone for curbside pickup after EIGHT CALLS and they keep their doors locked even though there are multiple signs saying pickup is available by curbside and inside in addition to drive through. I think the management of this location missed the memo that they are supposed to be a FAST food restaurant. I will be insisting on a refund if we ever make it to the intercom! read more

The food is disgusting! The workers digging their noses The workers are rude to the customers, and they are very impatient.

S.L.O.W. incredibly SLOW. Can't go wrong with Zaxbys food, but these folks at this store are slower than watching paint dry. Seriously someone needs to help them out. Maybe fire everyone and start over? Usually not as slow as tonight. Yel really needs a Zero stars option. read more

Rude. Missed a whole meal then manager had an attitude when I asked for the missing items. Only good thing was the food was good.

Surprisingly this Zaxby is as big as pretty fast. And is pretty clean too got a nice group of pretty ladies. On that note I give you 4 stars that's been on South Deshon good job read more

Zaxbys - Which flavor hmm - Fast Food Near Me - Lithonia, Georgia

25 minutes on line and counting! Awful Customer service. Waited at the speaker to actually place my order for about 7 minutes. I can see the employees playing around inside. I will never return to this location again! I finally got my order and it was wrong. At least they're consistent with horrible customer service. read more

this zaxby wait in drive thru is ridiculous .. I have been in this area for over 5 years and the drive thru line regardless if its 2 cars or 10 cars takes over 30 minutes. The manager of this location needs to take a serious look at how this establishment is being run. You only do chicken come on!!!! read more

Xavier that worked in Drive Thu on Monday 11/14th was super awesome! He was very mannered and very patient! Very nice attitude as well! Will definitely be back because of him! read more

TRUE STORY.... I worked as Associate Director of Project Management many years ago. On several occasions, I would visit Blockbuster Video (which indicates just how many years ago it's been.) The representative there was always nice, courteous, helpful, and professional. His customer service was exceptional every single time. I thought, "If this type of service were universal, how many successful businesses could one have?" I began to probe him with questions about IT; he had no experience. I asked about basic application skills, like Word and Excel; he had no knowledge as to how to even open them up. To say his basic computing skills were nominal would have been a complete falsehood BUT his service was indescribably exceptional. I decided to take a job-risking chance with this gentleman and hired him as a Project Manager. I schooled him in basic project management, commonly used Office applications, internal systems, and the often ambiguous nuances of Corporate America. Sometimes, I had to fight upper-level management to keep him. He was eager to learn, mannered, polite, and respectful. More importantly, he had potential and that potential was worth the fight. I left that company 10 years ago but he remained there for almost 10 years, was on the management staff, as well as pursuing his PMP certification through the Project Management Institute. Sometimes, all we need is opportunity for our potential. This post, however, is not about him. It is about the perpetual terrible customer service I receive when I go to Zaxby's, located at 451 S. Deshon Rd in Lithonia. I'm a very patient person and will give chance, after chance, after chance... multiple opportunities to "get it right" but these employees have pure and blatant disregard for customer service that is borderline professional. They are rude, curt, abrasive, get the orders wrong, and they place zero value on the fact that customers make it possible for them to take paychecks home. This applies to their management staff as well. They approach with the defensive garb on. Today, I politely cancelled my order and drove to another location, 30 minutes away, in a northern suburban area, and the service polar opposite of that I'd experienced countless times before. To make this endless story short (because I can rant about this topic for days), the moral of the story is somebody is always observing and their observations can change either change your life from 4 figures to 6 figures or leave you serving at the window. I will NEVER go "there" again. read more

Just save your money and go to the location off of centerville highways. Constant long waits, food NEVER fresh and overall just not a good experience. read more

This is the SLOWEST Zaxbys ever. This place is consistently slow and consistently horrible in customer service. Going inside doesn't make a difference. Minimum wait all 3 times I've been=30 minutes. Please find another Zaxbys. Hey read more

Worst Zaxby's you can go to. Pretty sure they're cooking with old grease. Save your money and go somewhere else.

I'm just here to say that new management is doing what they're supposed to! The turtles gone y'all. Lol

Do not eat at this zaxby's the chicken tenders tasted like cigarettes and taste like they haven't changed their oil in the last 6 months the ac was broke there where people who cam back more then 2 times to return their food and I wouldn't recommend them to my dog read more

Came to this Zaxbys at 9:30 and sat in line for over 30 minutes to get to the window at 10:05 and be told that they are closed. I then told the young lady at the window that it say you close at 10:30. She looked me in my face and said no we close at 10pm. It would have been nice for someone to come out and say sorry we are closed instead of making us wait in line over 30 minutes. I was so pissed because after travel all day i was really hungry. If they close at 10 they need to change the hours online. This is terrible! read more

This by far is the WORST Zaxby's ever. I waited at the intercom for 30 min before my order was taken. No exaggeration I repeated my order 5 times. When I pulled to the window it was still wrong. I observed a line of bags on the counter which one of the young lady ended up throwing away. The cashier taking orders was leaning on the counter with her head down. No honey mustard. The food was disgusting. It tasted like it was fried in ten-year old grease. The bread was hard. Just disgusting. I think one of you big guys from corporate should pay this store a visit so you will know how it being represented. I know this store would FAIL every inspection. Definitely don't waist you time or money going here. You will leave furious read more

I ordered a Big Zax Meal via the drive-thru this evening (4/3/16) and as I drove off with my food, I noticed a strong smell of burnt cooking oil coming from the box containing my meal. I opened the box to discover that the fries wreaked of burnt cooking oil. It was overwhelming unpleasant, and I immediately returned to that Zaxby's to request a new batch of fries. Once inside, the older lady working the cash register pretty much ignored me, yelling to a woman working drive-thru, "you have a return!" The other woman came over to me and in an unconcerned manner said, "what's wrong with your order?" I explained to her that the fries smelled like they were cooked in burnt oil while holding up a fry. She had the people in the kitchen remake my meal. As I waited for them to remake my meal, a woman waiting for her meal stated that she could smell the burnt oil as I was standing next to her. That says a lot about just how strong the smell was. When the woman returned with the replacement order, I noticed that the fries were okay (definitely not freshly fried), but the freshly fried chicken now wreaked of burnt oil! This is not the first time that I have had this experience at this location. Tonight, I looked at other reviews of this location, and noticed that this is a recurring issue, as others on Yelp have made the same complaint. I will be notifying corporate of my experience since this is an issue that this location can not seem to resolve. Is it too much to ask that they do not serve patrons food cooked in burnt cooking oil? Needless to say, I will no longer patronize this establishment. read more

Waited 45 minutes to place order for three salads and found a roach crawling in the Blackened Blue Zalad. Appetites were lost. Money down the drain. Wish I'd seen some of these reviews before I went. read more

Back again with an update and another 1 star review. Wish it could be negative one star. I will say the young lady at the window was nice BUT those cooks!!!! I've been done with this location but my mother wanted a large plate dipped in mild. I took my ass across the street and got a hot and ready because they never let me down. Anyway, my mothers food was awful! Fries cold and old no slaw. I see whh she gave me the meal at a discount. She could have kept that discount and gave my mother some better food. So with all that being said 78 it is from now on. read more

I love Zaxby's.The only issue I have with them is that the line is too long for no reason! No joke I sat in this line for 40 minutes to a hour. But besides that they are good. read more

Horrible service. They are trash. They don't want to work. The workers were trying to argue with us. As well as saying it was no food.