Ordered 10 piece traditional wings. Got home had only two flats. Called back to question this. The lady that answered was very friendly and asked me did I I want to bring it back or want a refund. I said refund and she said I could talk to the manager. Manager came to phone and I explained what I got and she said "And?" I said it should have been half and half and her response was "we have to cook what we have. I said don't you think you should have told me that when I ordered. No response. Asked could I come get my money back. Her reply "sure as long as you haven't eaten any wings". She was at the counter when I arrived and just held out her hand for the bag. She did the refund and turned around to get someone some food. I said "do I get a receipt""?" Her reply "insert your card". There was no speaking, no I'm sorry, no smile, nothing. She acted like I was in the wrong. Never again. read more

My husband went to Zaxby's and got my youngest son a chicken sandwich, my oldest son got some boneless wings, and both me and my husband got salads. My youngest son's chicken sandwich wasn't plain, it had Buffalo sauce on it or Zaxby's sauce, my youngest son didn't want to eat it, and my salad along with my husband, had fried onions but we didn't want fried onions it was horrible, if you want food there, check it before you get out the drive thru and check the soda cause if you don't, it could be carbonated water, don't go back to there for some months. read more

Lobby was freezing. No heat at all. Even workers had coats on. Had to take food out to car to eat. read more

Zaxbys - Cold as Alaska - Fast Food Near Me - Lithonia, Georgia

I enjoy Zaxby's for the most part. I mean; sure the chicken tenders are dry and the wait is long, but there are lots of other things on the menu. My experience with this particular location has been up and down. More ups than downs though. I prefer to place my orders from the app for the specials and because I want to just pick up my food and go. Sometimes that works out and sometimes it doesn't. This location is right across from the mall, so it stays busy. The employees are very nice though and they are always professional. The service can be slow at times, but refer back to the location. Now I really came here today to talk about this new funnel cake. Listen to me......if you purchase this funnel cake expecting a Sox Flags funnel cake; don't. It is not. At all. It takes a few bites for your taste buds to forgive you for the disrespect and to figure out what you just gave them. The funnel cake is not flaky and soft. It's more like spongy and tough. It didn't rear easily nor did it melt in your mouth. Forget Six Flags; this isn't even a parking lot carnival level funnel cake. The after taste is that of those butter cookies you used to put on your pinky finger at grandma's house. It was not the worst funnel cake I've had, but they should go back to the drawing board on this one because this ain't read more

Zaxbys - Fast Food Near Me - Lithonia, Georgia

HORRIBLE customer service!!!!! I ordered online Saturday evening, 1 hour before closing. I get to the store to realize that I can't get my food until 10:45 Sunday morning. What should have been a simple fix (give me food tonight and don't fill the order in the morning) ended up being me walking out upset and the manager ABSOLUTELY refusing to render any kind of customer service. And we wonder why I go to Chick-Fil-A!!!!!! I'm trying to give Zaxby's a second chance since they brought the Blu salads back, this doesn't make it easier. read more

horrible, I got food poisoning from this location prior to this and today when I placed a mobile order they made me wait 30 minutes just to receive 3 cookies, don't eat here!! read more

I had a bad experience with this Zaxby's yesterday. I just got off work and wanted to grab some food for myself and my children. I didn't want to get out so I go through the drive- thru... waited in the line for 30mins finally made it to the order board and placed my order. Traditional chicken sandwich meal, wings and things, 2 cobb salads, and a small fry. I pay and wait at the window an additional 10mins! I'm finally handed my food and I asked was everything in the bag the response was yes... of course I still pull over and park to check my food and they did not put the wings and things that I ordered in the bag! So now guess what I have to do... you guess it GET OUT OF MY CAR!!! I go in and explain I was just in the drive thru and didn't receive all of my order. They ask for the receipt I present it then they tell me they're waiting on chicken!! Are you kidding me!!! So now I'm waiting and it's been almost an hour!!! I politely ask for a refund then all of a sudden my meal appears!!! To late!!! At this point just give me a refund the manager gives me a refund and apologize but good customer service would have been to refund my money and give me my meal!!! Never again!!! Thumbs down to this location!!! You had 6 ppl in that kitchen area with a manager and still got it wrong!! Not to mention there was a line on the inside as well!! The frustration!!! Anyhoo SYOY!! read more

I visited the drive-thru around 1:15pm and to my surprise there were only a couple cars ahead of me. The employees in the drive thru were friendly. I received my food quickly and correctly. I ordered a kickin chicken sandwich meal with a lemonade. The fries were seasoned to perfection, fresh, and golden. The sandwich was seasoned and flavorful. The sandwich had the right amount of sauce and was fresh. My drink was good too. Overall, everything was on point! No complaints. read more

Worst zaxbys I've ever been too. This is the second time I've ordered from that and their tomato's in my food are rotted. Not to mention the room temperature salad dressing. There's no telling how long that's been out. I refuse to use it in my food. The workers are unfriendly and they nearly address or make I contact with you when you make and pick up your order. The quality of food here use to be standard. But I would never encourage anyone to order from this establishment u til they get things back in order. This is level of service is completely unacceptable!!. read more

Zaxbys - Again a bad tomato in my food. - Fast Food Near Me - Lithonia, Georgia

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First time eating here and the food was good. I had the Asian chicken salad with cabbage, fried chicken, carrots, almonds slices, Asian vinaigrette and a egg roll and a side of Texas toast. The grands had chicken fingers and fries. read more

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Visited this location today close to opening & the food was probably the best I've had in a minute. I ordered a house salad & the tenders were fried fresh & crispy. The lettuce is sometimes brown but today both the lettuce & cheese were fresh. read more

Love this location Sharmaine and Honor are so nice did an amazing job. Bomb service and great food read more

Zaxbys - Fast Food Near Me - Lithonia, Georgia

They dropped they drink all over our and our food was ready they were just playing around they were just sitting there flirting with the girl and they kept looking at us waiting and would not give us our food and just kept playing around don't come here read more

Zaxbys let's talk about it, I used the Zaxbys app to simplify the process and to make sure they got my large order correct. Dumb idea they messed up the entire order, literally left an entire meal off. I had 4 meals and there was something wrong with all 4 to add on the fact that there was no carbonated drinks in the building, no marinara sauce, no cup holders, no good service, i have had some bad experiences at this location before but this is the worst. I mean I literally feel like I was robbed on purpose there is no way someone can be this bad at their job. Where is /was management? There has to be some type of training to avoid these simple mistakes. read more

Slowest Zaxby's ever. I've been waiting for 21 minutes for a sandwich. And the staff is just rude. Send your money elsewhere.

The absolute best Zaxby's I've been to in a long time. The food is cooked perfectly and the customer service was amazing. I wish this location was closer to me. I will definitely be back if I'm in the area. read more

If i could put zero stars i would. Staff rude, attitudes, no customer service & to top it off there was a fly in my water do not eat here, just go to Publix and buy their chicken fingers . read more

Zaxbys - Zika virus chilling in my water - Fast Food Near Me - Lithonia, Georgia

I've been a Zaxby's fan for several years & of the dozens of locations that I've visited, this one is the only location that requires a photo i.d. when making a debit/credit card purchase. Does that bother me? Somewhat... However, what DOES extremely bother me is that no signs are displaying the "Requirement". Therefore, customers end up standing in a line, waiting to order their food, while having ABSOLUTELY NO idea that once they provide their entire order & pull out a debit card, the cashier is going to ask for an I.D. If your I.D. is in your vehicle, guess what? Your order will be voided and you'll be expected to return to the back of the line, should you choose to return. This rule is primarily ridiculous because it's a rule that is not posted, not written, not spraypainted on the windows...instead, it's simply stated. My suggestions are to place the rule in writing and put it somewhere in between the football memorabilia. It's tons of stuff on the walls, so how about add something that applies to 90% of your customers. I'd also suggest that if you order a regular fry, don't expect more than 12 French fries in your box. read more

Zaxbys - Fast Food Near Me - Lithonia, Georgia

Worst zaxbys of all time; I personally live right next to this location and every time I order any type of flavor on the wings I always get mild... this is my 10th time coming here and I've yet to get what I've requested after verifying with the representative multiple times to confirm the order. It's a shame to see one of my favorite fast food chains go down hill like this, the customer service is terrible.. But all in all to put this in clearer perspective, imagine waiting in a 45-60 minute line 10+ times total expecting one of your favorite fast food meals just to be ruined by the lack of care from the employees every time. The first 8 times was alarming but past that has to be a new record, so don't come here unless you want wrong orders and like wasting time. read more

Omg worst experience in life after sitting in the drive thru for 35 mins I found 2 spiders crawling around in my salad today , which only leads me to believe they are not washing the salad mix as they should . Absolutely stomach turning . I will not be returning ! read more

Zaxbys - Fast Food Near Me - Lithonia, Georgia

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Drive thru is SO slow. Have been in line waiting for over 20 minutes. Have seen over 5 cars leave for the long wait. Something must be done to fasten up the speed this restaurant moves at! read more

Flies in my food. The manager had attitude when I returned it. This is Zaxby's by Stonecrest Mall. read more

Zaxbys - Order my food to go. When I got home and took my food out of the bag unopened container. This is what I saw. Flies in my salad.Never again. - Fast Food Near Me - Lithonia, Georgia

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They ruined it for me... my first and last time at this location. My order of fries were half full, and my shake that was made sloppy--looked like it had already been dranked, was only 2/3 full. When I think of this experience, I become nauseated. I visited this location several months ago--November of last year. I started this review, but didn't finish the post. Now, August of 2017, I have not patronized a Zaxby's since... read more

I've been in the drive through for 20min. They must be cooking one order at a time. Slowest drive through I've been too in a long time. And they want $15 a hour. SMH read more

If I could put a zero star rating I would I waited 45 minutes and didn't even get my food I well tell everybody not to come here.

UNDERMANNED is putting it lightly. Only 1 person behind the counter and 1 in drive through this is slower than a tax refund 2nd trip same thing 1 car in line and they held up everyone for this one car when the manager should have asked them to pull aside so after 10 min we left Soooooo stupid read more

In the past, I had LOVED this zaxbys so much. The staff was very friendly and professional. The food was hot and fast. But recently it seems to be going downhill. The wait times are ridiculous. Many crew members are unpleasant and there ALWAYS seems to be something wrong with my orders. I think maybe management needs to switch the workers around within the store. Maybe that will help. Because right now I would rather drive across town to eat at another zaxbys. read more

In January of 2013 I got a new job. The office has a Conyers address but the office is only like 1.5 miles from the Stonecrest Mall area. Many things in this area lack in quality compared to other franchise type locations of various restaurants and such. Example.....the stonecrest mall area is home to the worst firehouse subs location I have ever seen, the worst Taco Bell, one of the worst steak and shakes etc... However, Zaxby's bucks that trend. This particular location has been very solid. Service is usually quick, there is never a big crowd, the food is almost always hot and fresh, but when it is not, the manager replaces it with no attitude. I have been about 6 times and have never really had a bad experience. read more

First the wait is ALWAYS so long. Secondly, the people there all seem to be so miserable. They ALWAYS have terrible attitudes EVERY TIME I go there. Just throw the whole staff away and hire a whole new team of employees!!! read more

WORST ZAXBYS EVER!! waited 45 minutes in the line and the food was cold and not fresh. Just ghetto

If you are looking for a bad customer experience, please visit this location. My order was wrong and I called and was placed on hold for 10 minutes. Someone hung up and I called again. After telling the manager about all of these events, the manager (Horrell) stated that I can get a free fry. I have to drive all the way to Zaxby's after getting my order wrong to get a free fry. I want to give this location 0 stars but I can't. Just lost a loyal customer. read more

If you are looking for a drive thur in the Stonecrest area this is one of your best options. This place is only crowded in the afternoon and still manages to move pretty fast. It always less crowed than your only other chickfala (which is more difficult to get in and out if too) As far as food goes mostly it is stellar. Cooked fresh, it is always hot. This loses a star for its food through. While it is almost always great, I have gotten burn food before. Food that should have never left the kitchen. Usually, the problem on onions rings and similarly fried items. If I was lucky enough to check it before pulling off, saying I didn't want burnt food always got me some fresh with no argument. I can't complain about customer service. An annoyance not worthy of 5 stars that I have to ask for it. Despite the random chance of this happening this it still in the top 3 drive thrus in the area. read more

absolutely horrible each time, whether it's a slow drive thru or something else. ordered my food online and it literally looks like just threw it in the box on a side note (a positive) the customer service is pretty decent read more

The food is ok. I wish they would have more grilled options. The wings aren't too bad. My biggest issue is that the drive thru is and has always been SSSSLLLLLOOOOOOWWWWWW!!!! read more

I ordered a House salad and requested the senior discount posted on the door. I then waited and waited and waited for the discount to be applied. I waited so long my food was ready and getting cold. I suggested to the cashier I get my meal and start eating. When they had the discount applied I'd be happy to pay them. She replied "how do we know you won't eat and leave without paying" I replied, "what if I get tired of waiting and leave you with the food". She replied, "Go ahead". I did. I like Zaxby's House salad and I started frequenting this restaurant more and more because it is the closest Zaxby's to my home. But give me bad customer service, call into question my honesty, and then tell me you don't care if I'm your customer or not and I won't be. I went to the Chick-fil-A down the street. They always have great service. read more

This location is usually decent. But my last visit was completely horrible, but I do not place blame on the restaurant itself but corporate. Corporate ruined the menu first of all, removing the Buffalo Blue zalad. Second, it's EXTREMELY obvious that Zaxby's has started using inferior ingredients (all while having the utter AUDACITY to increase prices by several dollars) compared to past supplies. The chicken wings barely had any meat on them, the fries had a chemical aftertaste that literally tasted like vomit, and they did not give me any Zax sauce or notify me they were out when giving me my order. Zaxby's was one of the few fast food places that I would actually dine at, but no more, Zaxby's and their corporate greed have gotten the last penny out of this paying customer. This is all totally unacceptable, I will never return to ANY Zaxby's locations and I look forward to seeing this corporation going out of business. read more

The line is ALWAYS way longer than it should be. Expect to be in the drive thru a minimum of 30 minutes. Secondly, they can't follow instructions. Third, the food is always throw your meal together. I'm not sure if they're understaffed or what, but I wouldn't recommend this location at all. read more

My entire experience was horrible at this restaurant today. I waited 20 min in the drive through line. While waiting in line I was able to sign up for and place an order through your app(shows how long I was waiting). When I got to the window I was told I couldn't pick my order up through drive though and I had to come inside(even though your app says you can). Once inside I questioned the elderly lady as to why I couldn't pick my order up through the drive through and she told me I could. Then when I explained to her what happened she switched and said no I had to come inside. "Online orders were holding up their drive through line" were her exact words. Am I not a customer? Didn't I just wait in line for 20 minutes so wouldn't this have already affected the drive through times? I debated with her for a couple of minutes about this then took my food and left. When I got home my entire order was wrong. I was given a salad with no dressing. How hard is it to put dressing with a salad? I also and paid for two extra sauces for my chicken tenders and those were also not included. Additionally, I requested the salad with no cucumbers and it had cucumbers in it. All of this is printed on the receipt so all someone had to do was actually read the order when fulfilling it. Everything that you all could do as establishment today was wrong. Another example of the poor customer service we have to deal with living in lithonia. Smh read more

This is one of my favorite Zaxby's to come to. Especially when I want some chicken while I'm perusing the mall. I'll just drive on over (right across from Stonecrest). It seems that the service is on the decline, as well as the amount of food. But the prices went up as well. It fluctuates. Once I came here and it was $499 for a meal, then $5.29, then $6, then back to $4.99, now up to $6.29 I believe. Still not bad for a meal though. But worth a mention. Usually get quick service, but this time it was a bit slower. This location is usually not that crowded. read more

Had the wings and things. teriyaki wings had enough sauce. fries were fresh not over cooked or recooked and mushrooms were nice and crisp. Medium drink was huge. fast service no complaints here read more