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    Zaxbys

    2.2 (56 reviews)
    Closed 10:30 am - 10:00 pm

    Order Zaxbys Takeout or Delivery

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    Business Info

    ZAXBYS ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Good for kids

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    Cassandra T.

    I enjoy Zaxby's for the most part. I mean; sure the chicken tenders are dry and the wait is long, but there are lots of other things on the menu. My experience with this particular location has been up and down. More ups than downs though. I prefer to place my orders from the app for the specials and because I want to just pick up my food and go. Sometimes that works out and sometimes it doesn't. This location is right across from the mall, so it stays busy. The employees are very nice though and they are always professional. The service can be slow at times, but refer back to the location. Now I really came here today to talk about this new funnel cake. Listen to me......if you purchase this funnel cake expecting a Sox Flags funnel cake; don't. It is not. At all. It takes a few bites for your taste buds to forgive you for the disrespect and to figure out what you just gave them. The funnel cake is not flaky and soft. It's more like spongy and tough. It didn't rear easily nor did it melt in your mouth. Forget Six Flags; this isn't even a parking lot carnival level funnel cake. The after taste is that of those butter cookies you used to put on your pinky finger at grandma's house. It was not the worst funnel cake I've had, but they should go back to the drawing board on this one because this ain't

    Again a bad tomato in my food.
    Dillon M.

    Worst zaxbys I've ever been too. This is the second time I've ordered from that and their tomato's in my food are rotted. Not to mention the room temperature salad dressing. There's no telling how long that's been out. I refuse to use it in my food. The workers are unfriendly and they nearly address or make I contact with you when you make and pick up your order. The quality of food here use to be standard. But I would never encourage anyone to order from this establishment u til they get things back in order. This is level of service is completely unacceptable!!.

    Drum
    Sharon J.

    First time eating here and the food was good. I had the Asian chicken salad with cabbage, fried chicken, carrots, almonds slices, Asian vinaigrette and a egg roll and a side of Texas toast. The grands had chicken fingers and fries.

    Love this location Sharmaine and Honor are so nice did an amazing job. Bomb service and great food

    Zika virus chilling in my water

    If i could put zero stars i would. Staff rude, attitudes, no customer service & to top it off there was a fly in my water do not eat here, just go to Publix and buy their chicken fingers .

    I've been a Zaxby's fan for several years & of the dozens of locations that I've visited, this one is the only location that requires a photo i.d. when making a debit/credit card purchase. Does that bother me? Somewhat... However, what DOES extremely bother me is that no signs are displaying the "Requirement". Therefore, customers end up standing in a line, waiting to order their food, while having ABSOLUTELY NO idea that once they provide their entire order & pull out a debit card, the cashier is going to ask for an I.D. If your I.D. is in your vehicle, guess what? Your order will be voided and you'll be expected to return to the back of the line, should you choose to return. This rule is primarily ridiculous because it's a rule that is not posted, not written, not spraypainted on the windows...instead, it's simply stated. My suggestions are to place the rule in writing and put it somewhere in between the football memorabilia. It's tons of stuff on the walls, so how about add something that applies to 90% of your customers. I'd also suggest that if you order a regular fry, don't expect more than 12 French fries in your box.

    Omg worst experience in life after sitting in the drive thru for 35 mins I found 2 spiders crawling around in my salad today , which only leads me to believe they are not washing the salad mix as they should . Absolutely stomach turning . I will not be returning !

    Order my food to go. When I got home and took my food out of the bag unopened container. This is what I saw. Flies in my salad.Never again.

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    11 years ago

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    15 years ago

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    10 years ago

    Service at this location is getting worse. Very bad customer service. I have been a loyal customer for a long time .

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    13 years ago

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    11 years ago

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    11 years ago

    I've never had any problems at this Zaxbys. Hot, fresh food, good customer service and they are pretty fast.

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    11 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    10 years ago

    Don't know what's going on but I've been in the drive thru for 20 min the manager is trying but really what is the problem

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    12 years ago

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    Page 2 of 2

    Ask the Community - Zaxbys

    Review Highlights - Zaxbys

    I ordered a kickin chicken sandwich meal with a lemonade.

    $7.25 Kickin Chicken Sandwich

    Read more highlights

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    Food was impeccable but customer service is absolutely poor. No greeting upon walk-in , the girls…read moreat the front seem annoyed and uninterested that I even asked about showing my food to me before I pay (I came in on two different occasions). This review will probably change nothing but I still wanted to share. For the owner: The establishment, location, and food is more than great, but whoever you hire to be at the front, is the face of YOUR business, the moment any guest walks in. Please retrain your staff on customer service.

    The food is always good. The customer service just sucks for real. This isn't the first incident…read morebut this is the first review ima make. I went inside to pay for my call-in order from 30 minutes ago, there were two young ladies there. The one young girl behind the counter that took my order was wearing glasses, and she told me 5 minutes, I said okay. I came back in about 15 minutes later and as I walk up to the counter, the original cashier was busy with another customer, so I went up to her co-worker, who was sitting down, to ask if my order was ready. I kid you not, as soon as I stepped in front of her, she sped walked outside where a bunch of young men were standing around just hanging out, then came back in after a few seconds. So, I had to wait until the other girl was done. I showed her my ticket and she proceeded to say my order wasn't ready, when I asked how long, she said "I don't know" so I asked if she can check for me. She went to check with a slight attitude, until she realized my food was already ready, waiting to be bagged. I'm glad I asked.

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