Upon entering my husband immediately said they need to change their oil in the fryers. After he said that I could smell it as well. Cashier was nice. Ice machine was not working so we had warm sweet tea. Got our order which was ok but I did have to ask for a fork for my salad. Had to ask for strawberry sauce for the cheese cake bites. The zensation salad was not as good as it used to be and a lot less of it than there used to be. The cheese cake bites were ok but the strawberry sauce put those over the top. read more

what has happened to Zaxbys.?? the slaw tasted like it was going bad or maybe a change in the recipe. chicken was salty. 1 dude walking around like he was top dog or something, bored maybe , i seen plenty he could have been doing read more

first of all they were out of coke, Diet Coke, and sweet tea. in addition the chicken was over cooked, fries were cold and the servers were rude. I won't be back to this location. read more

The person I placed my order with - got it wrong three times before entering the right order. I get it, not everyday someone comes in and orders 10 Wings. I Blame the school system and whomever supposedly trained this person. No one cares... just stay home and play on your device ! PS - The Wings Sucked. All in All I'd say no one at this store give a /#@&!! ! read more

The climate controls are not accessible to staff on site! We had to leave the restaurant in Pickens SC and finish our meal in the warmth of our car. Counter staff were asked about changing the temp to a warmer setting and their response was typical...we cannot adjust the controls, that is done remotely by corporate. Totally unsatisfactory!!! read more

the Zaxby's in Pickens will make you not want to ever visit another Zaxby's anywhere. Long wait to get your food. it is usually over cooked and they put so much ice in your cup you get very little to drink. read more

Terrible service. Terrible food. Rude costumer service and my goodness the wait is ridiculous! I got a chicken fingers plate. The chicken had a weird taste and the fries where so soggy. All the toast was soggy. Sit in the drive thru line for 10 mins and then had to pull up to a parking spot and wait an additional 10 minutes. read more

everytime we go they get our order is wrong and today they gave us no utensils. also the bbq chicken wings that i got look nothing like the picture, this is the worst they have look read more

Zaxbys - Fast Food Near Me - Pickens, South Carolina

Waited 40 minutes for chicken strip plate. Unacceptable wait times. Customer service doesn't care either.

Very dirty and staff was rude. We went at lunch and before we ordered it was yelled at us that they were out of ranch. Which is fine but don't scream it at me. Every single table was dirty and trash was overflowing. Even the restrooms were out of soap and trash all in the floor. They have only been open an hour. No management in this place. read more

I've usually always had a good experience with this Zaxby's restaurant. The food is quick and tasty! Sometimes they skimp on French fries and chicken wings but, it's a lot of food for the price either way. It's a yummy spot in Pickens! read more

This place is atrocious. First of all we come and my grandmother is slightly hefty and immediately we were judged and laughed at. Our food took 45mins to be prepared and we were made to eat with our hands because they refused to give us silverware. read more

Good grief awful service! we got here at 7:22 it's now 7:51 and still have no food. This is Absolutely ridiculous. not only have a line out in the drive through , this is still no excuse not to have our food by now, it was 2 meals come on now! Get it together very very unprofessional read more

I DO NOT recommend the Pickens restaurant, because... Had to wait inline and outside in the pickup portal over 40 minutes! While waiting an employee brought food to us and another customer while using the "F" word. They never apologized for the long wait. Assistant manager complained that all employees were new while fussing at them. Arby's in Pickens use to be the worse but Zaxby's is beating them. Will not be going back for a long time. read more

Went today and the food was not good. I didn't have a long wait but paid for extra fries and literally got hardly any. Did not have the right sauces that I paid for. Staff was friendly but some of the girls had hickeys all over there neck. Having hickeys is ok but cover them up at work!! read more

I live 3 mins away from this one so I go to it when I don't wanna drive to Easley. Every time I go I always have to go back in. One time it was bc they gave me unsweetened tea. Or they give me a medium cup when I upgrade to a go big. Today they barely gave me any fries and when I went back in the fries they gave in in replace of that were unseasoned. I also waited in the drive through line for 30 mins and my drink was just sitting up there and the ice was almost melted. read more

good food, good customer service... if youre in the drive thru. the other day my friend and i went inside and ordered a number 5 and a boneless wings meal while he just got some cookies. the wait on my food alone was about 5 minutes, but there were some errors. first of all, i ordered take out. they gave me a tray with my food that was meant for people eating instire only. second of all, they didnt give me the boneless wings meal like i asked for, they just gave me boneless wings. then, when my friend ordered cookies, the cookies were literally right in front of the cashier. instead of him just giving him his cookies since they were right there, he just started cleaning instead of giving him the cookies! and then, it was a 15 minute wait just for the cookies as well! it wouldve been longer also if we didnt say anything! this is absolutey ridiculous read more

I don't typically write stuff like this but I'm just getting tired of it. I would hate to say it's the workers but idk how things work over there,however it's like no one understands or even knows what extra sauce is. Also if you order more than one thing, your order WILL 100% be wrong. The only time I've ever had a pleasant experience here is when the area manager was there. Me and my colleagues only get a 30 minute break and this Zaxby's is the most convenient place to run to, at the same time it isn't. It's not considered fast food if you have to wait 45 minutes for your food, then when you get it, it's soggy and/or over cooked, your order will in fact be incorrect, they charger you extra for drinks (that come with the meal) and extra sauces that you don't get. I get working in a place like this isn't easy but if you don't want to work, don't ruin a meal for some people that do work hard and that might be potentially the only meal they have time to eat that day. read more

I asked for ketchup at the drive thru so it wouldn't be a hassle at the window. When I checked the bag there was no ketchup, so I went back. I asked for ketchup again. The girl came back with Zax sauce, so I then had to ask again. The food is great though. read more

Went to Zaxbys in Pickens SC today. Waited over 40min for our food, ( 2 zax's snacks and 1 chicken finger plate) they were out of everything including ice!! Would not substitute for anything but still wanted you to pay full price. When the customers started to complain the workers behind the counter including the "manager" acted very unprofessional. I for one will NOT ever return to this restaurant. read more

DHEC inspection revealed live and dead roaches in the refrigerator and food prep areas, food stored on the floor, and chemicals stored ok n food prep surfaces. Overpriced and often over-cooked. Not worth the risk or cost. Some will point to a follow-up visit A rating, but only a fool thinks that roaches go away in 1 week, or that the slobs running this place suddenly found Jesus and changed their ways. read more

tl;dr --- waited an hour for food, disgruntled staff, manager left stoned, hubby's chicken fingers resulted in a long night of frequent trips to the toilet but no stomach pain? #laxativesmaybe Review --- I do like Zaxby's food. Their salads are delicious, their chicken is legit, and their sauces add good variety. But their staff? Lol! My hubby, f-i-l, and I stopped in around 8:00pm on 12/26 for a quick bite. We ordered, and the guy at the register asked us if we minded a 15 minute wait while the kitchen caught up. We said no problem and got our drinks. The guy taking our order had slurred speech and seemed very happy, very loud, and slightly out of it. It was odd, but whatever, right? You order, you wait, you be polite. The time on our receipt read 8:11. Twenty-five minutes went by in which the guy who took our order left, and when my f-i-l went to check on things, a girl at the counter told him they had no order numbers to call yet. Ok...another 15 minutes. It is now about 8:50, and it looks like the staff is having a merry old time hanging out. The people who had come in after us go up to check their own order, and my f-i-l goes up again to do the same. By this point, his disposition tended more towards asking for his money back and going elsewhere, they couldn't open the register to refund him, they said. Mm hm. Apparently, the guy who took our order was the manager on duty, and had simply tossed his keys to the kitchen guy and walked out. Done-for-the-day, not-my-problem sort of exit. Kitchen hadn't received any order tickets, and they didn't know what we'd ordered. It was a bit of a mess, to put it mildly, but I suppose that's what receipts are for. They weren't thrilled about having to go back and cook more stuff and shared a few choice words with my f-i-l and the person from the group after us. They told us that because they didn't have the flour mixture for breading prepped, my husband's chicken tenders would have to be made up fresh, and it would take another 15 minutes. It was about 9.15 by the time we got our order. The fries were soggy, and my f-i-l's order wasn't right. We ate quickly and left. As soon as we got home, my husband had diarrhea. No stomach ache. And it was just him. This continued after bed and into the morning. He thought it was maybe what he had eaten, but he's gotten those chicken tenders before and had no issues. He said the experience was exactly the same as when he had to take miralax in the past. So if I were you, I might avoid the Zaxby's in Pickens. If you bring Monopoly or a chess board along, you might get by, but beware setting off the staff. Incompetence plus vindictiveness is not a good combo for any restaurant. Needless to say, we won't be going back there, which doesn't necessarily affect them, but y'all need to be forewarned. I had to give one star to post this, but I would rather have given none. read more

This is one of the worst establishments I've been to. My friend's order was wrong and after she went back multiple times to get it fixed the cashier got an attitude with her. The fries were over cooked and she got the wrong size cups. They didn't give her any sauces and still put onions on her salad after she repeatedly asked them not to because she's allergic, plus they forgot the dressing. read more