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    Zaxbys

    2.5 (41 reviews)
    Open 10:00 am - 11:00 pm

    Order Zaxbys Takeout or Delivery

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    M M.

    Today, I was racially discriminated against at Zaxby's in Travelers Rest, SC! Instead of waiting in a long drive-thru line, I decided to go inside the restaurant to order my food. I placed and paid for my order at 1:35pm. I only ordered one regular chicken sandwich (no meal, no drink) - and sat down at table located in the front of the register. After patiently waiting for 15 minutes, I reminded the cashier, Aurora B., that I had not received my sandwich and that people who ordered after me have received multiple meals. Aurora B. proceeds to tell the kitchen staff and informs me the reason I have not received one chicken sandwich was because they didn't have any made. I replied, "Okay", and continued to wait. After noticing an empty drive through line and groups of people receiving multiple orders, I knew something was not right... At 2:07pm, I still did not have a sandwich that I paid for. I asked for a refund and to speak with the manager. The manager refused to address the issue and refused to give me their contact information to speak about my concerns by phone. Aurora B. told me I did not have my sandwich because they are "very busy - and did not have sandwiches ready. I am sorry." Literally, her words after watching me wait over 30 minutes. Keep in mind, at least ten (10) orders were served after me - not including the long drive-thru line, that was empty when I left the restaurant. I was racially discriminated against at Zaxby's in Travelers Rest, SC because I was the only non-white customer in the building and the only one who had to wait over 30 minutes for their food. Even after waiting over 30 minutes, the restaurant refused to serve me and the manager refused to address the issue and my concerns. I politely accepted my refund and told Aurora B. to have a nice day! Then, I drove to another Zaxby's location at Cherrydale. I placed the same order and was served within 2 minutes. I informed two employees of my experience at the Zaxby's in TR. They were both shocked and apologized for the horrible customer service. The manager at the Cherrydale location stated that even on their busiest days, it will not take over 30 minutes to receive one sandwich. My advice to any non-white person, DO NOT give your time or money to the Zaxby's in Travelers Rest, SC. They are RACIST! Corporate will know about this experience as well as the local news station. It is 2023 and racism will no longer be allowed or tolerated. *I have time-stamped receipts as proof*

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    2 years ago

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    Evan C.

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    8 months ago

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    2 years ago

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    10 months ago

    food was so good and Cindel was very helpful also very clean store! overall great service,

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    2 years ago

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    9 years ago

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    7 years ago

    Great food .. Little slow .. Prices are little high .. But would still recommend eating there

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    4 years ago

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    7 years ago

    Always on point!! Fresh hot and accurate. Love everything you make and Consistent. Friendly staff with awesome food.

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    5 years ago

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    7 years ago

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    8 years ago

    Received under cooked chicken finger. Was really pink ! Complained to manger and he was hateful! Last visit to this location!

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