Having a severe Gluten and Dairy allergy, I was looking for something I could pick up as my husband wanted pizza. Stopped at Zaxby's to see if the Traditional Wings had a dedicated fryer as I read that some do. Had to talk to the manager as front house personnel was not sure what I was asking. Manager explained they do, and oil is not reused from other fryers. Fries - NO. Asked for seasoning on the side to avoid cross-contamination. Manager made them himself after changing gloves, which I appreciated! I advised the manager that front house staff needs to be educated on allergy questions as we called first and could not get a direct answer. Manager went above and beyond on my order. Thank you! read more

Good chicken fingers and salads. Zaxbys hits the spot. Great place for a quick lunch. read more

Best Zaxbys I've ever been to! Food was fresh and very pleasing, the service was so polite (really competing with the Chic-fil-a down the road) My food was brought out to me, which never happens in fast food. Whole experience was great! Do recommend! read more

These wings from Zaxby's in TR taste and look like they been in the heat window since yesterday! Terrible!!! 2nd time - I will not go there again. read more

Zaxbys - Old - dried wings from Zaxby's. - Chicken Wings Near Me - Travelers Rest, South Carolina

This is the WORST zaxbys ever. Placed a mobile app order of $42. I got a confirmation email stating that my food will be ready in 15 mins. Waited almost an hour. Tried to cancel my order and couldn't do it. Called the 1800 number and was told they would give me a refund. Still no refund so I called back and was told I was supposed to call the actual store. I called the store and Krystal lied and said she's unable to unless I go to the store. This was not my usual location and it's over 30 mins one way. I called the 1800 number back and was told someone would contact me back at the store for my refund. I wasted my time and money for nothing! read more

food was so good and Cindel was very helpful also very clean store! overall great service,

I used to love dining in with you all. The music that you all have playing now is horrible. This Soul RB has got to go. It's like elevator music and R&B had baby. It's blaring too. read more

Today, I was racially discriminated against at Zaxby's in Travelers Rest, SC! Instead of waiting in a long drive-thru line, I decided to go inside the restaurant to order my food. I placed and paid for my order at 1:35pm. I only ordered one regular chicken sandwich (no meal, no drink) - and sat down at table located in the front of the register. After patiently waiting for 15 minutes, I reminded the cashier, Aurora B., that I had not received my sandwich and that people who ordered after me have received multiple meals. Aurora B. proceeds to tell the kitchen staff and informs me the reason I have not received one chicken sandwich was because they didn't have any made. I replied, "Okay", and continued to wait. After noticing an empty drive through line and groups of people receiving multiple orders, I knew something was not right... At 2:07pm, I still did not have a sandwich that I paid for. I asked for a refund and to speak with the manager. The manager refused to address the issue and refused to give me their contact information to speak about my concerns by phone. Aurora B. told me I did not have my sandwich because they are "very busy - and did not have sandwiches ready. I am sorry." Literally, her words after watching me wait over 30 minutes. Keep in mind, at least ten (10) orders were served after me - not including the long drive-thru line, that was empty when I left the restaurant. I was racially discriminated against at Zaxby's in Travelers Rest, SC because I was the only non-white customer in the building and the only one who had to wait over 30 minutes for their food. Even after waiting over 30 minutes, the restaurant refused to serve me and the manager refused to address the issue and my concerns. I politely accepted my refund and told Aurora B. to have a nice day! Then, I drove to another Zaxby's location at Cherrydale. I placed the same order and was served within 2 minutes. I informed two employees of my experience at the Zaxby's in TR. They were both shocked and apologized for the horrible customer service. The manager at the Cherrydale location stated that even on their busiest days, it will not take over 30 minutes to receive one sandwich. My advice to any non-white person, DO NOT give your time or money to the Zaxby's in Travelers Rest, SC. They are RACIST! Corporate will know about this experience as well as the local news station. It is 2023 and racism will no longer be allowed or tolerated. *I have time-stamped receipts as proof* read more

Zaxbys - Chicken Wings Near Me - Travelers Rest, South Carolina

Usually like the menu at Zaxby's, but, they added shrimp. I love shrimp, we stopped at the Zaxby's in Mauldin and ordered the shrimp plate. Boy, was I disappointed. Had 8 shrimp, fries and toast. I was hungry when I left. No Cole slaw, and in my opinion Cole slaw is a necessity with shrimp. Needless to say I will stick with chicken at Zaxby's! read more

abigail and Roman did an excellent job getting our orders in a timely fashion and I was very confusing when I ordered and they nailed it. everything was hot read more

Under new management and you can tell the difference. Paul has turned this location around. Super clean lobby and restrooms. Delicious food and great customer service keeps me coming back here. read more

There is ALWAYS an issue with our order each time we go to this Zaxby's. From not receiving the extra sauces we paid for to ordering cheese curds that are almost $5 then getting two cookies worth $2. (Besides the price difference, these aren't even the same type of food guys...) And a couple of times, we simply just don't receive our side item at all! Customer service is lacking most of the time as well. For some reason, we always hope that the issues get fixed before we go again, but we have been consistently let down. We're just about done. I've worked in customer service and I know people make mistakes, but it's every. time. Read what's on the ticket and COMMUNICATE with coworkers so the orders get fulfilled correctly. read more

Terrible customer service. Way too slow. I wasted 40 mins of my lunch break waiting to order my food in the restaurant. TERRIBLE! Zaxbys please fix this situation and teach your employees to learn to work faster during rushes!!! read more

This place used to be managed great, but after being in the drive through line for more than 25 minutes is complete crap. The entire parking lot is filled with drive through customers furious because this establishment decided to hire children to run it. Where is there management no where to be found when asked "oh the went home" after getting my food it was handed to me and my wife upside down in the bag!! I honestly feel the 25 minute wait would've been better spent driving to huey magoos. read more

Ordered 1/2 wet 1/2 naked wing & tender platter for the game. We're all the wings wet yes, but delicious. The garlic Buffalo is packed with flavor and not burn your mouth with heat. I was late to pick up but called hem to let them know I was coming to pick it up. Super friendly on the phone and in person. I would suggest to Zaxby's thou, can you please put the sauces wings in a paper bowl or something so the sauces wings don't get all over the tenders, they kinda just get all tossed with sauce on the platter. Kinda annoying. Thank god your shave is good or it would have been a disaster! read more

Worst Zaxby's I've ever been to. Door dashed and did not receive sauces. Dasher asked to make sure sauce was in the bag and was told yes. Received food with no sauce and you know the sauce is what makes the meal. Called to complain and was told to drive to restaurant to get sauce. I am extremely pregnant and that is just not an option. I wouldn't have DoorDash if so. We paid for these sauces and expect to get them. They wasted our money due to lack caring. When they charge so much for sauces and demand you pay for them you would think they would actually give them to the customers that pay for them. read more

This is the single worst Zaxby's "restaurant" I have ever had the displeasure of going to. At 5:00 pm on a Saturday there were no customers in sight, and with chick-fil-A being only 2 buildings over and with a line that wraps around the building, it should be evident to anyone visiting that there is a serious flaw in this particular Zaxby's. Almost every time I have tried to give them redemption, they have messed up my order significantly to the point where I have had to question whether or not the employees have any shred of competence. Do yourself a favor and choose any of the other 5 fast food restaurants that are within 2 minutes of this Zaxby's. read more

I have tried to eat at this restaurant 5 times and I left each time because nobody ever came to the register to take my order. ***** 5 TIMES read more

Very slow and respectfully, not worth the wait. Chick-fil-A is in walking distance. Go there instead. Unless you have 30 minutes to kill in the drive thru and an oil refinery at home to top off your tank, then knock yourself out. read more

We had a catering order which I placed via phone as the Zaxby's website still shows items that are not available. I was not told that they did not supply serving utensils, eating utensils, plates etc. This was a catering order! How are people expected to eat coleslaw without a fork or spoon? This is the second time we tried catering with the location. The first time when I went to pick it up, they didn't have gallon jugs for the tea so I had to wait while someone went to buy it at Walmart. (Long before Covid so that can not be used as an excuse) If they do not supply the necessary items you need so you can enjoy your meal they should inform you when the order is placed. If that was the case the food would have been warm when served not cold because we had to go buy plates etc. I forgot to add that I called and spoke with John, the Manager. He told me they aren't obligated to tell me they didn't supply eating utensils or plates. read more

Good food, but my nibblerz meal had a serial number printed on the bun? Kind of a turn off read more

Zaxbys - Bun with serial number printed on - Chicken Wings Near Me - Travelers Rest, South Carolina

Just don't order curbside. Their curbside system is awful. First of all, you have to call to get them to bring it to you, as there is nothing in the app for them to know who you are, what you're driving, or that you even ordered curbside. On top of that is the worst part. I am still currently waiting for my "pick up at 6:15" order and it is now 6:30. Let's see how long this takes. *6:38 and I finally received my order. Like I said, don't do curbside. read more

We eat at this location quite frequently strictly only because my wife likes Zaxbys fries. But each experience with this location is worse than the last. Today I placed an order with the APP and arrived when it told me to expect the food to be ready. Upon arrival I called the restaurant to let them know I had arrived and which parking spot I was in. The young girl that answered the phone told me someone would bring my food out once it was ready. 20 minutes went by until I finally went inside to ask if my order was done. there it was sitting on the counter...mostly cold at this point. I asked for my food and left. Once I arrived home I found out that instead of the two boneless wings and things that I ordered I received traditional wings instead. Almost every experience I've had at this location has been similar to this.... read more

If I could give this Zaxby's zero stars, I would. They have teenagers working all the time who are disrespectful and don't care how long you wait for your food, or to even place your order. My husband and I pulled into the drive thru at 6:40pm and didn't get to place our order until 7:10. Once we pulled around to the window, we weren't greeted or told it would be a minute for our food to be done, we just sat there staring inside at four teenage employees talking and looking back at us knowing we were sitting there waiting to pay for our order and receive our food. Our order sat on the counter for two minutes before the kids noticed and brought it to us and took our payment. No apologies for the wait, didn't give us our drinks first or take our payment until the food was ready. It shouldn't have taken that long, and it wouldn't have if there was any kind of management that was worth anything. Chickfila is in walking distance, I'd suggest you just go there.. you'd be done with your meal before you even get to place your order at Zaxbys. read more

Went into drive-thru because the Dining room was closed. It took nearly 3 minutes to be greeted in the drive-thru. The food we were served was underwhelming considering zaxby's is usually pretty consistent. Just overall a bad experience. read more

Terrible service! Went through the drive through to get 2 combos, a sandwich, and a drink. The girl taking our order called it back correctly but didn't input 1 drink. After 1 guy took our payment and gave us the receipt and 2 drinks, a second guy came up and asked us for payment again. We told him we had already paid and showed him our receipt. He told us to pull up and someone would bring our order, but they never did. After at least 4 cars went through, my husband went inside. They had not even put our order in and could not even find it, even though we had paid with a credit card. They were confused and offered to rush it through. We declined. We will be calling Corporate. read more

Food came out quickly. Service was pretty poor though. The girl taking orders rushed me and didn't ask what I wanted to drink, just gave me a tea. read more

This place can be a bit slow at times and the fingers are quite small. That being said this location is siimiilar to other zaxbys locations. The chicken mini sandwiches are deceptively good at this location. Everything else is okay. read more

Zaxbys - Chicken Wings Near Me - Travelers Rest, South Carolina

Went here today and placed an order thru the drive thru. I didnt get all my food i ordered. Drove 6 miles home and then got the food ready just to realize they didnt give me my whole order. Had to drive 6 miles back up there then 6 miles back home. How can you not get the whole order to someone? I understand mistakes happen but i paid them for my food. Time i got back my food was cold. Yes they apologized but im the one that had to waste my time and gas to go twice just to get my order. read more

This was my first time ordering online with curbside pickup. The ordering process was easy and provided a time my food would be ready. I arrived at the location and called the pick up number just to be told I would have to wait in the drive through to get my food because they are short staffed. The drive through line was long and I ended up waiting another 18 minutes to get to the window just to find out they did not have my food ready. I was asked to pull up to the front curb and they would bring it out to me. I ended up waiting a total of 28 minutes after my order was promised to be ready. On a positive note the staff was pleasant and treating me with respect the entire time and they gave me some free cookies for the mixup. read more

My family and I eat here at least once every other week. The food is always prompt and well prepared. We love their Buffalo Chicken Fingers and usually order some wimpy and some tongue torch. The spice level tends to vary quite a bit, but that just adds to the experience. What's not to love, the kids have a freestyle coke machine and we can all enjoy a quick meal that no one complains about. read more

Zaxbys - Chicken Wings Near Me - Travelers Rest, South Carolina

Great food .. Little slow .. Prices are little high .. But would still recommend eating there

The wait time in the drive thru is extremely long 9 times out of 10. And sometimes the food you get doesn't reflect the wait time. I'd expect that if I'm waiting 20 to 30 minutes that at the very least my food is fresh. read more

We have ordered the same family meal on line the last two weekends. They ask you on line what sauces you want and both times we said Zax sauce, it even says it on our bill. When we got our meal home, both weekends, there was no sauce at all in the bag. Big disappointment! Fool me once shame on you, fool me twice shame on me. It won't happen a third time. read more

Always on point!! Fresh hot and accurate. Love everything you make and Consistent. Friendly staff with awesome food.

Absolutely awful service for the past year. We just waited 45 minutes to get cold food and this is not the first time it's happened. Would not recommend this location to anyone read more

Very clean, well organized, well managed. Employees with excellent attitudes. Good food. Eat here often. Even in busy times of the day, service is timely, with minimal waiting. read more

I'm just not a Zaxby's kind of person. Now I love the slaw, fries, toast. I just don't care for the chicken. So when my mom wants her dose of the house chicken salad. I eat the slaw, fries, toast lol. read more

I am happy that Travelers Rest has very own Zaxbys. This is one of my daughters favorite places for chicken . The service is normally good but the cheese bites are hit or miss . I don't understand why one time they are hot and yummy and the next time lukewarm . It is a clean place and well run , just skip the cheese and get chicken ! read more

We used to go here all the time, but about two months ago I ordered my husband and I some chicken finger plates and the chicken fingers were as skinny and skimp as my own fingers. We decided to give them one last try last night for dinner, and I wish we would have never wasted our time and money. Nearly $20 for 2 plates. Everything was skimp as hell. Our drinks were filled to the brim with ice, barely gave us any drink. Zaxbys is a straight jug now. Will not be returning. read more