Service trash order online been waiting for the pass 35 min they still checking other people but not mine order that is mobile a lot people on the waitlist people getting they drinks wrong disgusting read more

' everything use to be fresh ! I LOVED coming here . now everything is nasty . food put together poorly . fries are old, hard & nasty . when asked for fresh food, they make you wait just for the food to still seem as if it's been sitting out for about an hour . the service is slow . needs improvement . read more

Don't come here chicken tenders are as small as it gets taste good but over paid for small calories! because of that the employees are doing a good job but the manager and store owner choose budget cuts on small chicken to make more money! read more

Just don't come here go somewhere else they take too long joking around with each other stopping and talking while i'm waiting on my salad. My break is 11:00 to 11:30 and I did a online order at 10:30 for 11:15. The time is currently 11:25 and they haven't even started yet so i'm just stuck here hungry and going to be late for work read more

Zaxbys - Ordered my food online for it to be ready at 11:15am before I went on break it's almost 11:25 and they haven't even started on it yet - Fast Food Near Me - Union City, Georgia

the wait time for this restaurant is absolutely RIDICULOUS. weather you order at the speaker or online prepare to wait for 30+ minutes. something has to give. all the reviews are saying the same thing, a higher up needs to come out and fix the issue. the workers are stopping the cars just before they reach the window so they can keep their wait time down. AND ALL THAT JUST FOR YOUR FOOD TO BE WRONG read more

terri just terrible.... i went to get food only to be in a line that didnt move for 20 minutes. Then i came back and they didn't give me all of my items. Im never coming back. read more

They're always polite here, BUT it is literally the slowest service... I never wait less than 20mins even if there's only a car in front of me‍ read more

Wait to much and my order was wrong and not complete, call the number in receipt 7708924715 several times sounds disconnected

LOL don't go to this location. There is nothing wrong with the food. I repeat there is nothing wrong with the food. However, I am not sure if the staff waiting on the people are aware of this thing called customer service. They told me they didn't have no large cups, got in argument with each other. The manager storms off and comes back with a box with large cups in it. She then hits the woah then coughs. Ha read more

My sandwich was fine, but the place did not feel clean. I was asked if I wanted ketchup and I said yes please. I got a lot of packets in my bag. All of these felt sticky like several packets broke open in the box. I know it's some work, but clean them up. I went into the bathroom and the men's urinal had a paper bag in the bottom with a hand written note stating "out of order". Beyond that the bathroom was nasty and had not been attended to for a while. We told the counter person we were dining in and still got our order bagged up to go. Pay attention to the details people. read more

Asked what is the WiFi and they said they didn't have WiFi. Service 1/10. Hire people that do want to work.

So, this Zaxby's is officially THEE worst. I tried three times. (I know, Silly Rabbit‍). So each time I ordered online, via the app, I was nothing but disappointed & pissed. First time, order completely wrong. Had to wait for remake. Okay. It happens. No big deal. Second time, I get there to inquire about an order I had placed 20 mins prior to my arrival. They cant find it. No one can locate the ckn fingers the cook said she made, until the manager came out, looked in the trash & grabbed, what WAS my order, out & instructed a new one to be made. Had to wait again. Third time, today. I placed an order on the way home from work. App says order will be ready at 4:47. I show up at 5:15. AGAIN, they cant find my order. "Sometime our online system ... ", said the manager. Guess who doesnt care at this point. ‍ Had to wait, AGAIN for my food. Thats three times trying to utilize a service for convenience & each time, it was a waste of time. I promise im never spending another second of my time or hard earned money at Zaxbys. read more

I love Zaxby's, but avoid this one. It was close to empty when we arrived. Two soda machines, one was turned off, the other had three selections. The soda we were given from behind the counter was very flat and off flavored. It took about 15 min to get our order of three standard menu items. We got no napkins or forks with the order. When asking for napkins, because there were none out, we were given a short roll of paper, about enough for one person and had to ask for more. Then we were given a napkin that was a single piece of paper about 6 feet long. read more

If I could give them zero stars I would there was ice all over the floor all over the ice machine they don't label The boxes There's stingy with the french fries and they also give you burnt ones read more

I chose Wendy's over this...... Stopped by Zaxby's today and went through the drive thru....BIGGEST MISTAKE EVER!!! Yes it's Friday and almost 9...yes I'm on the strip in Union City with almost every fast food establishment on top of each other....but to sit for more than 30 minutes after I placed my order is just too much. The car in front of me held the drive thru until after it was was wrapped around the building. They kept sending their food back. It's 3 youngsters in this car and they think it's funny to start eating their food and then saying it isn't right. I watched them send 32oz cups back for refills because I've sat here so long. They thinks it's funny and so does the cashier at the window. Meanwhile no one had enough sense to tell them to pull forward or to come in since they were holding up the line. After watching them send their food back for the third time, I decided. Zaxby's wasn't worth the time they wasted and they definitely weren't worth the hassle. Even though I was next to get to the window I left, went across the street to Wendy's, placed an order behind 3 or 4 other cars, received PROMPT service and FRESHLY COOKED FOOD, for LESS than I would have spent at Zaxby's without the shenanigans. read more

This place sucks. My family came from Chicago. We tried here, spent like $60.00. I wish I had went with my 1st mind and went to Harold's. Let me list what went wrong with my visit. 1. No ice for our drinks. 2. It took 30min for our food. 3. The ice tea dispenser knob came off in my family's hands. 4. The worst part the district manager was sitting right there just sitting, no help! Go some else save your money, anywhere else!!!! read more

Disgusting parking lot. Speaker sucks in drive thru. Smells like 5 week old soda when you stop to talk. Terrible customer service. Imagine asking for a soda behind the counter because the machines have a mold taste to them in the diner and you get zero response, s stupid rude look and attitude. DO NOT GO HERE!!!! read more

Waited almost 20 mins for my food and other folks got theres not even 5 mins after no ranch or zax sauce came in with my wings and things

FOOD|| Piping hot tenders and fries that burnt my tongue because I was so hungry. The food was still hot half way through which was great! SERVICE|| Typical service -- nothing amazing, nothing awful. They greeted us and took our orders. Not many smiles, but I'm not complaining, it's fast food. INTERIOR/LOCATION|| Follow the GPS for instructions -- the actual road Zaxby's is on has no left turn at the light, must enter before the street light. The interior was a little gross, which is why I'm knocking off a star. The ice machine filled to the brim with crushed ice cubes that was falling all over the floor. Good thing there was a mat because it can easily become a lawsuit. Ice machine just dumps ice into your cups. The floors were so greasy that I was sliding around in my shoes. read more

Waited 45 plus minutes with no idea what's going on. Place looks like a bunch of chickens running with their heads cut off. Literally. Staff was rude and unapologetic read more

This location is horrible... I got a Cobb salad and had to take it back because there was hair in it and when I started eating the second one there was a bug in it!!!! Im so over this location!!! read more

I was about to give up on zaxbys all together cause I kept going to this location lol just go to Fairburn it's worth the extra drive

Hello! On the way to work, took time to stop by ZAXBYS and ordered a salad I requested Blu Cheese dressing twice, and still it was not in my bag when I attempted to eat... Tried to call Zaxbys back and of course... NO ANSWER!!!!! NOT HAPPY!! read more

Awesome experience here! I was extremely pleased with how easy it was to place my order and also how pleasant they were at the drive thru. Their service has definitely improved over time. Because of the great service and attention to detail I will go back more often instead of driving to another location. read more

Placed an online order that said it would be done in 9 minutes , after 30 minutes of waiting for my order I asked for a refund , workers insisted it would be done shortly but when I asked how much longer they could not give me an exact time frame of when my order would be ready meanwhile there were about 6 or more people in and out the restaurant who got there online orders. After one hour and 15 minutes my order was finally ready . I traveled 20 hours and was expecting food to be great & it was just ok wings weren't all the way done & order wasn't correct. I had to go back inside for them to fix it. Overall terrible experience & the workers were extremely rude. read more

I've been to a lot of Zaxbys before, but this by far was the worst experience! The chicken tenders were small which would've been okay but the bbq chicken was also cold. I couldn't even it. Never coming here again. Worst place to eat! How do they not even know how to cook their food! Unbelievable ! read more

So I just literally stood inside for 10 minutes with the workers looking at me like I'm crazy...manager sitting in the lobby area on his/her phone with not one person greeting or asking what i wanted to eat. Not to mention the resturant smelled DISGUSTING!!!! read more

Oh my! A wonderfully run restaurant. Employees and management are pleasant and friendly with smiles for customers. I was so pleased with their customer service. I will go out of my way to visit this location again even though there is one closer to me. Awesome experience. read more

Visited 4/28 and waited over 40 ministers in the drive thru. I was completed committed and my youngest son had a long day of boy scouting events so I had to get him Zaxby's tonight. I know and understand that the youth and the millennial's have to be taught work ethics, but those ethics should be taught by quality individuals who poses those ethics. The young girls at the window and the counter were on their phones and I am assuming that snapchat and instagram is more important than servicing the customers. I guess at this point in the fast food business the stakeholders are allowed to inflate their prices and provide the consumer whatever.... The wait..the food was mediocre at best. I should've planned better for diner for my kids. read more

They did not have no sweet tea. I feel all Zaxby's should have the option of be able to order water. And there was no napkins

Stopped here on my way from Alabama back to the Atlanta Airport. Zaxby's never disappoints. I ordered chicken strips and fries. It came with the bread and dipping sauce. The food was nice and fresh. It was delicious. I love their seasoned fries. I would love if they brought this franchise to Maryland!! read more

I love Zaxbys. The cobb salad and chicken fingers are simply divine. The food is always fresh and hot when I go and the service is exceptional. read more

Hello how are you today! I have been in love with zaxby's since 99 and the food is starting to change. I ate for the union city location the tenders are too salty. Some of the tenders were under cook the breeding wasn't completely cooked in areas. The workers are getting younger and younger! Staff need guidance ! read more

Zaxbys - Fast Food Near Me - Union City, Georgia

Gawd I like Zaxby's food but this location (Union City) is hot ass trash. Food always incorrect, employees and their nasty attitude like you doing them a flavor by spending your money. Just take your money and go down one exit to Fairburn. This location really deserves zero stars. read more

they are currently not accepting online order a major inconvenience. come to find out the location is closed today. never have i thought an owner of a zaxbys would want to miss out on that much money. i would fire every manager an employee read more

Friendly staff, good chicken, crinkle fries. Mixology drinks. traveling- We will return if opportunity allows it.

Good chicken sandwich staff was nice helped me pick a good meal. Will be back. A wide range of menus items but not overwhelming. Shakes good option on a hot Georgia afternoon read more

I am truly appalled at the service level going on in this area why would you take my order and skip over it and it was never made after 20 minutes of waiting and 10 other customers yes I'm upset. This is Bullshit read more

Overcooked boneless wings (hard as rocks); no fries; no napkins; no fork...just awful!!!

This is the worst ZAXBY'S I have ever been in. They are slow, terrible service, and it is dirty. Worst Zaxby's ever!