I paid 1000 for a lash class that was rushed through. I was told if I had any questions I could reach out... it's been over a year and haven't heard anything back. I have also left messages and been told I would get a call. still haven't rcvd a call. I was told I was able to come back for a refresher class. a year later and still no one has gotten back to me about scheduling read more

I have been going to Zazen for 5 years since I have moved to DelCo. A mutual friend of the owner Tien and I had advertised on his page for her on Facebook. I have been getting lashes done by Tracy for five years, and I have gotten microblading and powder brows by Tien three years ago. I like the new reservation system. As soon as your appointment is made, you get an email and it automatically pops up in your Google Calendar. I like the paperless receipt that is emailed to you after you pay. Your credit card is saved on file. Tracy has been doing my lashes for five years and she consistently does a great job even when I ask for changes. Photo is fresh black and blue classic 60 minute refill done by Tracy yesterday. Brows done by Tien three years ago. The only thing is parking is street parking, but if you park a few blocks before you reach the salon on Gay Street, there is plenty. The ambience of the salon is trendy, clean and relaxing. I get my lashes done in the back private room. There is always music playing and shamefully enough, Tracy has listened to my snoring too many times. I love the products they sell in the front next to reception desk. I have bought some nice gifts like gift boxes of sheet masks. During the holidays, they have even provided free gift bags and tissue paper. I love coming here read more

Zazen Beauty - Classic 60 minute refill with black and blue C curl lashes by Tracy. Microblading and powder brows by Tien. - Eyelash Service Near Me - West Chester, Pennsylvania

Wow! I have been to Zazen to get my eyebrows waxed and they do a fantastic job. I went for my first gel mani and pedi and it was amazing. They really take their time and the end results were amazing! The pedi was so nice and relaxing, they use homemade scrubs which was nice. The gel mani She really focused on shaping and painting my nails exactly how I imagined. Super nice and friendly staff. I can't wait to go back again! read more

Zazen Beauty - Gel mani! - Eyelash Service Near Me - West Chester, Pennsylvania

Katie, Did an AMAZING job in my brows! Pain free touch up, careful amazing artist at work. Staff was SO friendly, helpful and present with me as an individual. Clean, calm relaxing atmosphere. I definitely want to go back and get more services from this team! read more

My experience at Zazen was perfect and super relaxing! Everyone was extremely friendly and helpful as soon as I walked in the door. I was taken care of by Ron. She did a phenomenal job with my pedicure, gel manicure, and moisture recovery treatment. My hands were sooooo dry before my appointment and when I left, they were silky smooth! I asked if they could add a design to my ring finger, and they were able to do so. It came out so beautiful and perfect! Thank you Zazen for the awesome service! Will definitely return :) read more

Zazen Beauty - OPI Miami Beet gel polish with nail design #namaslay - Eyelash Service Near Me - West Chester, Pennsylvania

I enjoyed the experience- service was great comfy chairs- I am from SC and here working- easy to book appointment online- read more

Zazen Beauty - Eyelash Service Near Me - West Chester, Pennsylvania

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Clean, professional, and I adore Tracy and the work that she does

Got my gel nails Friday 4/20, and they're already cracked on 4/25, on more than one nail. I have actively avoided work that involves tough nails. This was Zazen's second chance to resolve their gel manicure problem, and I cannot reason paying for a $40 gel manicure when this type of thing happens less than a week later. The last time I complained and got a complimentary manicure, they did a phenomenal job; I wish they were consistent. My last gel set lasted 3-4 weeks, this one didn't last a full week before having problem Update: I'm not sure how to reply but thank you for the information, I'll make sure to be more careful next time! read more

Zazen Beauty - Got my nails done Friday there's already a crack multiple nail in gel nails less than a week later.This was a second chance and its horrible - Eyelash Service Near Me - West Chester, Pennsylvania

Tracey is hands down the most skilled lash tech I've ever met. My lashes with her last longer then anywhere else I've ever gone. Only downfall to this place is the parking read more

I've come here for years and years. Mostly because it's convenient and you can make online appointments, not because of customer service, that's for sure. You barely if ever get a smile. On a few rare occasions, my gel nails peeled off within a week, do you think they would fix it for me, as a courtesy being that I've been a loyal customers for 6+ years and that gel is expensive and should definitely not peel off in sheets with no adhesion in one week, nope. They don't seem to care at all about good customer service and loyalty as no mater how much $$ I've spent there, they'll charge you no.matter.what. And waxing?! $34 for my lip, eyebrows and chin. It took 5 minutes and no plucking. Come ON! Really really super disappointed in this place. They'll keep losing good clients if they don't start focusing on the customer. read more

Visiting from Brooklyn- I had walked by this salon earlier and then found it on yelp. Spacious. Clean. Welcoming. I will come again when I am in the area. Online booking was simple. It was relaxing and peaceful with a movie playing in the background- very nice experience. Tracy did my nails and was lovely. The receptionist (Monday afternoon) was welcoming and kind. read more

My gel mani still looks AWESOME after a week and I am sooo excited to get the hot gel mani and rock & rose pedi. My massage chair didn't work last time so that was disappointing. The polish on my toes smudged the same day despite me not wearing socks right away either. Always opt for gel polish on toes too! Still a good experience and it makes me want to keep going back. read more

After hearing such positive reviews I decided I had to check out this gem. I'm a bit of a nail fanatic and am picky about my mani-pedi. I trekked out to West Chester and all my stress melted away when I stepped into Zazen. The inside looked like a spa, not like any other nail salon I'd ever been to. I opted for a Zen pedicure and gel mani. Pedi was first and it was top notch! Tiffany, my tech, was fabulous-gentle and very thorough. No pain when pushing or trimming cuticles, no aggressive filing, and a foot scrubbing worth talking about. My feet and legs were massaged with coconut oil then buffed and massaged with a sugar scrub. It was pure bliss. My gel mani was basic but spot on. Polish was applied evenly and looks smooth. Despite being a nail snob I have to say I'm super impressed with Zazen! All the girls working here were friendly and fun. They all spoke English well so there wasn't any miscommunication. Plus extra impressive brownie points for using Zoya nail polish, Farmhouse Fresh hand lotions, and Swedish Clover foot files. Using these products goes to show the owners care about quality and don't cut corners. I'll be back. Thanks Tiffany!!! read more

Zazen Beauty - Gelish manicure - Eyelash Service Near Me - West Chester, Pennsylvania

It was a great experience overall! Nice vibe, friendly technician, amazing service and results! I will definitely be recommending Zazen, and they have earned themselves a repeat customer. read more

I had an *amazing* microblading experience with Zazen/Tien. Everyone was extremely friendly and thoroughly explained steps during the procedure and aftercare. During my consultation, Tien suggested powder brows based on my current brow shape, dark hair color and oily prone skin. I happily accepted her advice. I'm eager to see how they heal and they will improve after my touch up session. Salon was clean, quiet and Covid safety practices were followed. read more

Tracy did an excellent job with my lash extensions. It was my first time with her and I am so happy with them. She is very sweet and nice to work with. read more

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I just got a regular manicure ($17) for the photo and it has been a week and everything is still there!! It's not even peeled off and it just has been getting thinner so it still looks pretty. The shop is so nice and u dont smell any chemical. It is super clean and very neat. Highly highly recommended. read more

I moved here from nyc and was nervous to find a local person since I'm so picky about my eyebrows but this place was perfect and very well priced. I went to Jolie and she was fast but very well skilled and extremely friendly and nice. Highly recommend! Also lots of parking along the streets. read more

I've been dying to do lash extensions but can't decide where to go! Gave Zazen a try and so happy that I did! Been going to Tien for almost a year now and I'm so obsessed with my lashes. I love that she's very meticulous in putting my lashes and takes her time to make them look so perfect! I know that normally you need to come back 3 weeks for refill, but I say with her quality of work mine stays 4-5 weeks before I see her again. Zazen space is very clean, trendy and spacious! Staff are friendly and well trained. Location is amazing, you can plan a full day of pampering and a nice dinner after! read more

Don't know if it's a new policy , but I was asked to pay for my services in full , before the service ... I was not comfortable with this , nor did it make me feel good inside read more

Get my lashes done every 2~3 weeks and won't miss a single appointment. They have changed my life! Ask for Skylar(I've had Tracy too and she's great as well) you won't be disappointed! read more

This was honestly the best place I have ever gotten my eyelashes, including a local eyelash only place. They were so kind, so gentle, and the space was private and clean. Will definitely be returning!! read more

Zazen Beauty - Eyelash Extensions - Eyelash Service Near Me - West Chester, Pennsylvania

Demy did a fabulous job microblading my brows. I couldn't be happier! Such a professional and very pleasant to be around.

Just got the worst manicure and pedicure of my life. It was so rushed and a 5 year old could have done a better job. I want a refund. read more

Zazen Beauty - Like, really? - Eyelash Service Near Me - West Chester, Pennsylvania

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I have gone to Zazen for the past 6 years and love everything about this salon. The friendly staff, who get to know you by name and actually ask questions about your life, greet you at the door with a smile on their face. I've deviated from here once and instantly regretted that choice. My gels have always lasted me well past two weeks and their pedicures are incredibly relaxing. The nail techs are beyond talented and the few times I've gotten nail art I've been complimented everywhere I go on it. It always smells like lavender in the salon and never the nasty fumes you're used to in a regular nail salon. I can't say a single bad thing about this place and even would drive an hour I get to it when I had moved out of the area. Love Zazen and the amazing staff! read more

Zazen Beauty - Eyelash Service Near Me - West Chester, Pennsylvania

Excellent customer service..love my new eyebrows!! Experienced technician, highly recommend

Zazen is the cleanest, most professional nail salon I've ever been to. I've been going there exclusively for years as do my family and friends! The technicians are attentive, personable, and talented at what they do. read more

Our experience for my friend's birthday was amazing! The pedi's are the BEST!!! My favorite place for pedicures in Chester County.

Tien is one of the best lash stylist in the Chester/Delaware County area. Her salons are chic and the customer service is awesome. I refuse to go anywhere else. Tien will do her best to accommodate me and my schedule. Her assistant, Ronnie, at the West Chester location is great as well as her front desk person, Anita at the Bryn Mawr location. I've also gotten microblading done with her. My brows look amazing. I am a loyal client. read more

Zazen Beauty - Lash extensions and microblading - Eyelash Service Near Me - West Chester, Pennsylvania

I went today for eyebrow wax and she ripped my skin out. Not only my eyebrows, my eye lids are bruised. I can't even wash my face. Worst service ever! read more

I got microblading done with Tien and then a follow-up appointment with her a few weeks later. Everything from beginning to end was amazing. I was nervous about getting anything done but Tien was great with explaining the process and taking care of me during the session. The shop is nice and parking was also convenient. Experience with Zazen and Tien was great! read more

I had so many people recommend Zazen to me and I left feeling very disappointed. First off, my pedicure was extremely rough. It felt like my skin was coming off during the massage. Secondly, the technician cut me during my manicure and I bled the entire rest of the time. And lastly, two nails chipped the very next day. Gel should last way longer than one day! Highly upset. read more

Sophary was amazing- gel manicure and pedicure. So pleasant to talk to! Enjoyed my experience at Zazen! Highly recommend

I just moved to the area and I was looking for a nail place to call my own. I stumbled across Zazen, based on Yelp reviews, and was immediately hooked. It exuded everything that I love about nail salons back home in Atlanta. It looked sophisticated, clean, and people raved about the customer service. I was excited when I made my appointment. I'm setting this all up because I need y'all to know that I really really wanted to like Zazen and I simply did not. As I stated before I'm brand new to this area; this one way street with limited parking enviroment is not something I am accustomed to. I called and let them know that I was figuring out where to park. I asked where the best place to park would be and the young girl on the phone said, " We have street parking. Hurry up." And so began my experience with Zazen. I walked in determined not to let the curt tone of the receptionist deter me from a relaxing nail experience. She showed me to my seat and gave me the nail colors. When she brought my tea I asked her if there was a nude color with pink undertones that she could recommend. She responded curtly (again, she's so great at that) that my nail tech would be here soon and tell me. Okay, so it was clear this girl wasn't going to be my buddy and I should drop the southern hospitality. My nail tech, Rosa, was so great. She was super nice and gentle with my nails. She entertained my indecisiveness with the nail colors and made sure I liked the color when she appied it to the first finger. I appreciated that. It really is the little things that cement good customer service for me. She gave me a hand massage which was just divine and I felt as though she took good care of my nails and hands. When I went up to pay with my card I added that I wanted to put a tip on the receipt and sharply told that tips were only accepted in cash. I reiterated that I would like to tip my wonderful nail tech and the curt receptionist obliged. Just a note: if someone is new to the salon there's a good chance that they have no idea Zazen only accepts cash tips. So an attiude at the invisible inconvenice of having to tip off of a card is completely uneccessary. Unfortunately, my issues with Zazen go beyond the young rude receptionist. The gel job I got done quickly deteriorated. I have a busy lifestyle which is why I always get gels done. These, however, were just not up to par. My nails chipped in two days. That doesn't even happen to me with shellac or a regular polish! Also, the color was cheap. It adopted a green hue and when I asked another manicurist about this (I immediately went somewhere else to get those wretched things off) she informed me that this happens with polish of poor quality that is put under UV light. I'm not fond of shelling out money for poor quality things. Other people came here and lucked out with the polish or weren't subjected to rude employees and seemed to have a wonderful experience. That's great! However, I came here and experienced medicore quality in service and polish. Is Zazen worth trying again? Is a second time the charm? No, not at all. read more

Brand new to West Chester and was looking for a place to get my brows down one afternoon. Amy did a good job on my brows, and I would give her 5 stars, but I was really discouraged with the service of the receptionist. Being new to the area, I wasn't familiar with the parking situation and when I asked on the phone where was best to park, she said, "it's just street parking." I was hoping for a "I would recommend parking on ____ street or ____ street, but it's metered, so anywhere around this area." Or something a little more helpful. As well, the service was mediocre when I arrived and left. I wasn't expecting a big hoopla, but something a little more than "what's your name?" And "your service was $13". I didn't feel like she did a good job selling the salon or wanting me to return. So, I like Amy, don't love the service as a whole. Will probably try somewhere else out for a more homey feel of a salon I can come to for everything. read more

I saw Christina for my permanent makeup!! She did my eyebrows and eyeliner and I'm blown away!! My results are better than I ever expected!! I recommend her to anyone!! She's the best!!! read more

So, I really, really wanted to like Zazen. We booked our party far in advance - it was a pre-wedding group for my wedding in May. I gave two stars because the atmosphere is really nice for a bridal party - very clean and modern. However, I was completely unsatisfied with my manicure. I have gotten the color gel nail polish for about 3 years now - I know the process by heart, sadly. I picked my color and sat down, and while the woman who did my nails was nice, she was a bit brash and made me feel uncomfortable to say something when I knew the manicure was not turning out well. She cut my nails very short and my gel color was incredibly thick and clumpy. My pedicure was fine, within what is normal. But I wanted to cry because my wedding was in less than 48 hours and now my nails were very short and looked pretty bad! The next day I went to another nail salon in the area and had the gel removed and had to get tips done in order to make my nails look long and nice! The tech removing the gel nails that Zazen had done had to use one of the grinding machines to remove it because of how thick it was placed!!! It was a nightmare! Honestly, I think the experience at Zazen is nice for 1 or 2 people but if you are the bride, please tell them you want the best technician so you do not relive my nightmare!! read more

I have driven by Zazen 1000 times but never stopped in until this past weekend. The off street parking is the only draw back but wound up not being an issue. I made a reservation for five people and they took us on time, allowed for our group to sit with one another and the end results were fantastic. We had a blast. I thoroughly enjoyed the experience and I will be going back. . read more

Clean environment. Technicians take their time. There has been no wait times anytime I had an appointment. Love the use of clean products, chemical free smell salon. The owner is really sweet, I attended a lash class as a model and she gave me a $50 gift card which was great! I've referred my sister here and will continue to do so for others. read more

Tracy does my eyelashes. I was very lucky to find this place as I had tried a few places but not satisfied. She is a total professional and very skilled at her job. She also teaches which adds to her resume. Everyone is friendly and the Salon is very clean which is important to me! read more