Dampers were stuck open. Service person promptly determined that thermostat needed replacement. I…read morewas charged $335 for a thermostat that costs $100 or so. I complained but was told that that they charge based on a "black book". I won't give up...BEWARE!

Before you do business with this company do yourself a HUGE favor and get a second opinion. Once…read morebitten twice shy. Totally overcharged for a simple job with inflated pricing for parts to repair heating issue in a less than 5 year old home.

On a freezing winter day we found ourselves with a furnace that was blowing air, but not hot. Our…read morehouse was rapidly lowering in temperature, and we jumped online hoping to find someone to service it. We messaged Ridge on Yelp and they came out within 24 hours and had our problem resolved quickly and painlessly! Furnace overheated, needed a reset and new filter. Great tech (Joe) and great service, at a very reasonable price. We'll absolutely use them again in the future, highly recommend!

Our furnace went out on a Thursday night and when we called Ridge, they said they were slammed, but…read moresaid they would work us in the next afternoon. At 9 am the workman was there to get us up and warm while he incorporated going across town for the needed part during the day. They had it all fixed by the end of the day. SOOOO refreshing to have a vendor who is truly interested in your well being ("let's get you up and running" "We'll let it work through weekend to insure it is all good before we bill you"). No big box "upsell". no flim flam....just solid work, done efficiently at a fair price. Want more evidence? Look at the testimonials on their website. Can't say enough good about this company.

Northern was recommended by our swimming pool contractor to make the gas connection for our new…read moreswimming pool's gas heater. They made the entire process easy, arrived when they said they would, did a nice install job and were friendly and easy to deal with. I'll definitely reach out to them again for any HVAC needs I have in the future.

Called for a broken furnace no heat. They sent a tech and got it running but later that day furnace…read morestopped working again. I went down to take a look. The air filter was left sticking out and covers were left open. The emergency number is a joke called 3 times left a voicemail with no answer or call back until almost 8am the next day. Reasonably priced yes, but beware of unfinished work.

Reliable is definitely very RELIABLE! Less then two years ago, they replaced our old worn out…read morefurnace with new unit... A mid range unit (Goodman) was selected to reduce some costs. The removal and replacement process was excellent all around. The unit ran well over the period. There some minor water leaks, but not their issue. They fixed these during the 1 year inspection they provide. All was well it seemed. Then earlier this month (December 2023) they had a deal to come out and inspect the furnace for no charge. They came out, and found the heat exchanger in it was cracked and leaking CO.... The furnace had to be shut down as a result. Goodman has a published 10 year warranty including the heat exchanger however, no labor was covered. Reliable contacted Goodman, but no luck in getting the labor covered and replacing the heat exchanger was not a great option. They went to work and provided us with an amazing solution...replace the entire furnace with a new better model....all at no charge. On their nickel!!! I am just absolutely amazed they did this for us, and further they were here with the new unit in a few days, and replaced the defective unit with the new Heil. Also amazing, they were able to remove the existing furnace and complete the new installation in about a half of a day!!! These guys are incredible and very professional. There was only one minor glitch and I called them late afternoon after they left, and again was amazed as they came right back out within a few hours and fixed the issues and all was well... This is a company that not only talks about great customer service, but they live it. Everyone from the fantastic techs that were here, to Kenton the owner, and the office staff went far above and beyond for us... I would only wish more companies provided such excellent service! If you need a few furnace and/or AC, these are the guys you can trust!

This company has provided the best HVAC service I have ever had. Everyone was friendly and the work…read morewas done well. I would definitely recommend them.

It pains me to update my review like this, because they really do seem like nice people,…read morehowever..... I have spent thousands of dollars with climate guys expecting my mini split issues to be resolved, but unfortunately, they seem to lack the experience needed to fix them. Despite multiple visits and a significant investment to route the condensation outside the house, I'm left with the same issue I started with and had to pay someone else to come out and resolve it. This is after having the owner out. What's most frustrating is that most recently the mini split continued to leak after they routed it outside so they came back out and told me it was dirty. They "cleaned it" by spraying some cleaner on it, pouring my vinegar on it and blowing air through the line with his mouth. Then charged me $375 for a cleaning and trip fee. I of course complained about the charge given the ridiculous effort and the fact that it absolutely did not fix the issue. The owner came out, told me he didn't know what the issue was and that he would call Fujitsu on my behalf. Well that never happened. So....I called someone else who adjusted and leveled the unit and guess what? Climate guys installed it wrong. I attached a pic of the mess they left outside-filling a gap with spray foam. Instead of solutions, I've gotten excuses and recommendations for more costly work, without results. For the amount of money I paid climate guys over the last year, I expected not only competent service but also honesty and follow-through. I should have known when every single time (and there were lots of home visits, lots...) that they tried to sell me a maintenance program. So I said fine, let's do it. And they never followed through. I cannot recommend this company to anyone looking for reliable mini split repairs. If you're considering them, I strongly suggest doing thorough research first or exploring other providers who will actually stand behind their work.

Showed up promptly within an hr of calling...on 95 degree day with parts on truck..great guy..air…read moreconditioning unit was fixed in 1/2hr.