On a freezing winter day we found ourselves with a furnace that was blowing air, but not hot. Our…read morehouse was rapidly lowering in temperature, and we jumped online hoping to find someone to service it. We messaged Ridge on Yelp and they came out within 24 hours and had our problem resolved quickly and painlessly! Furnace overheated, needed a reset and new filter. Great tech (Joe) and great service, at a very reasonable price. We'll absolutely use them again in the future, highly recommend!

Our furnace went out on a Thursday night and when we called Ridge, they said they were slammed, but…read moresaid they would work us in the next afternoon. At 9 am the workman was there to get us up and warm while he incorporated going across town for the needed part during the day. They had it all fixed by the end of the day. SOOOO refreshing to have a vendor who is truly interested in your well being ("let's get you up and running" "We'll let it work through weekend to insure it is all good before we bill you"). No big box "upsell". no flim flam....just solid work, done efficiently at a fair price. Want more evidence? Look at the testimonials on their website. Can't say enough good about this company.

I do not normally take the time to write reviews, but Frontier has made me make an exception. This…read morecompany has been LITERALLY heroic over the last few months on multiple occasions for unrelated issues. From getting out to fix my furnace issue promptly and correctly and helping me understand a filter issue, to coming out before my house went on the market to replace a dryer vent, to coming to repair an AC piece on the same day when it was urgent, and then today rescuing a wedding band from a vent. They are communicative, professional and also HEROIC! I love this company and will never use any other HVAC company. AMAZING!

Brandon was our service technician today. We were very impressed with his professionalism and level…read moreof expertise . He performed our yearly service on our HVAC system and pointed out things that needed to be changed (filters, tubin,etc) we thought we had a leak in our humid and it was a simple mistake on our part. We didn't have it snapped into its housing properly. We also found out that our Hot water heaters were very outdated and it was a matter of time we would have have a bigger mess on our hands then we would have wanted. we are very grateful that Brandon was honest with us and respected our home and our dog Oliver. Moving forward we will be requesting Brandon for future maintenanc. Thank you Brandon! Thank you Frontier!

We had a major water leak in our basement that was coming from our water heater. Vredevoogd…read moreplumbers came right out and were able to indentify the problem came from too much pressure from the main water line. They added a pressure relief tank and turn the heat down on the tank. They even cleaned up the mess they didn't make! These guys were so fast and professional. I can't say enough about their level of service, and speed to take care of our issue. The price was fair I blieve given the situation. It was around $850 to fix an issue that probably would have cost us thousands had they not fixed it.

I am unsure how Vredevoogd could rectify or improve the situation with a phone call and chat. Your…read moreemployee was unwilling to even show up to verify if he could help me or not. A woman from your business called to cancel my appointment 15 minutes before it was supposed to take place. I explained in detail the I had an electric central AC and heating system and that the compressor is located on the roof of the building. I repeated explained that I do not have neighbors above or below me. My electric central AC and heating system is located in a utility room on the 2nd floor of my three story unit. The USPS insists on putting Apt 107 instead of unit 107. My address was provided to you on Monday, but nobody was concerned about my apartment like home until 15 minutes before my appointment. I do not live in an apartment like condo. My condo building is three stories high and I live in a townhouse styled condo that is three stories and an end unit. My AC compressor that is located on the roof is easily accessible to tenants and service technicians. The lack of knowledge by the woman that called to cancel, her supervisor and the technician is an internal problem and not something a conversation with me will solve. If I ran Vredevoogd I would be looking for three new qualified employees. Your employee seem to lack knowledge on very basic information about electric central AC and heating systems and AC compressor located on the roof instead of being ground level. I was without AC for three days. Thank God another company fit me in that same afternoon. They diagnosed and fixed the problem in 45 minutes. Three days without AC in 90 plus temperatures and it could have been many more because Vredevoogd canceled 15 minutes before my appointment.

They took care of several plumbing issues and upgrades. All work was done to our satisfaction in a…read moretimely manner. We will use them again!

Had a leak in the food disposal in the kitchen sink and left a message with called Cascade…read morePlumbing. They returned my call the next day and sent a plumber the same afternoon. Jon came and fixed the issue professionally. The only peeve was that though he completed the work within 30 minutes, i still got charged for an additional 15 minutes since he was in his vehicle writing up the invoice so had to pay additional $23 for the 15 minutes. The billing rate can add up quickly and expensively but the job got done properly.

We appreciated Dave & Nate sanitizing our HVAC. While here they discovered a leak in our humidifier…read moreand helped us understand what it would take to fix it. Thank you for the thorough and friendly service.

so aside from them installing a furnace and ac. the service guy walks into one of my family bedroom…read morewith out knocking ? something's wierd about that. but here's the funny part, I just hit a notification from DTE that they collected a rebate in my name??? wow, doesn't that sound like some sort of fraud?? I'm sorry but that doesn't seem right. so they offer me a filter so I'd give them a five star.

I should have written this review much sooner. My Bryant furnace started acting up in the middle of…read morewinter 2 years ago on a Sunday. I cringed when this happened because I know service calls can kill you on weekends let alone a Sunday. I had a bit of an idea what might be wrong so I called the Bryant Contractor who originally installed the system. Whoever was on call gave me the run around about getting the part and that it will take him a bit of time because he lives out of town. So I went to the Bryant website. I called Engelsma Heating bc they were also listed in the Bryant website. Tim said he had the part and can be by in 30 min. He gave me an idea what it would cost which sounded reasonable, and much less than what the other outfit quoted me. After 30 min or less working on it he had my furnace going again. If i recall he only charged me for the part. Based on this experience I highly recommend them. My impression was that they were not out to get me and getting me back on service was their priority. I found them to be reliable and will not do work that is unnecessary. Engelsma should be a model for all heating contractors for the way they do business. My system is almost 20 years old and am planning on replacing it soon. I will definitely give Engelsma a call for an estimate when the time comes.

They installed their Engelsma HVAC into our Engelsma Home. It's impossible to get service. They…read morewill schedule say between and 4 then never show. They will call and leave a message that there were emergency they have to tend to. After playing phone tag multiple times then I give up. While walking at Sparta Airport during normal business hours you will see one of their trucks at the airport. They are not fixing or installing...they are playing with their airplane. Go elswhere.

Update: I did have someone reach out from the company named Andy to explain their pricing and…read moreoffered a solution to make things right in my eyes. The pricing isn't by hourly, but by a software they use to find the best rates for the job required. Ultimately, I've voiced my concerns of how that system works and what I think could change but they are sticking with the way the price structure works, as it works for them. I am happy with the solution that was offered to me, and would use this company again, but more so for serious issues that require an expert to come out. When booking the appointment, it was explained to me that it was $85 to have the team come out, and an additional $125 for diagnostic of the situation of my leaky pipe, which could be used towards the maintenance cost. The determination made by the technician is that the pack nuts needed to be screwed tighter, and it took the technician less than 2 minutes to do so. For this labor, I was charged $220, and the charge is not itemized, it is just marked as misc. - and I had no option to just tighten it myself, as it already cost me $125 for the technician to diagnose the issue. Since I was charged $220 for 2-3 minutes of labor, that's about $6600 per hour that they charge. If we did just the $95 on top of the diagnostic, that's $2,850 per hour for their labor. I understand they are a business and I am not saying I expected the work to be free, but for the fact it was an additional $95 for him to tighten the pack nuts in 2-3 minutes is crazy. I asked about why it costs so much / the charge couldn't be a flat $125 since it was a simple solution, the technician told me it was a liability if he didn't charge me for his work, and since he had to screw TWO pack nuts, that's where the extra charge came in. If you go through this company, just expect a labor cost of $47.50 per minute.

I am only giving this a 2 star review because they were late coming to the house and because they…read moredo not use drop cloths on the floors. The person who did our house left our kitchen in shambles, used my mop pail for his tools. He said that the putty that he put around our kitchen sink would turn clear but it is gray and peeling apart. I am still cleaning putty off the floor on a weekly basis.

I attempted to contact Hendricks after discovering a leak in our ceiling. The plumber we hired…read moredetermined that the water heater exhaust vent had never been glued at the coupling, which allowed condensation to leak and damage our ceiling and drywall. When I first called Hendricks, Travis told me they "don't do water heaters" and insisted it wasn't their work. After I explained that our plumber specifically identified Hendricks as the installer, he continued to deny responsibility and rudely responded, "Well, we don't do drywall, so I'm not sure what you want me to do about it." To verify the facts, I contacted our plumber again. He confirmed that Hendricks was responsible and explained the situation: During the rough-in of our home, Hendricks informed the plumbing contractor that the boiler they were installing for the in-floor heat would also provide domestic hot water. Based on that information, the plumber did not run a separate vent for a water heater because one wasn't supposed to be needed. During the finish stage, Hendricks realized they had made a mistake and determined the boiler they had specified would not provide domestic hot water after all. They then instructed the plumber to use the existing 3-inch pipe that had been connected to the furnace combustion air intake as the water heater vent, with the furnace instead pulling combustion air from the mechanical room. This decision was made because the drywall had already been completed, and there was no practical way to install another vent. After learning this, I again attempted to contact Hendricks by phone, text, and email. I received no response. My calls have been ignored, screened, or disconnected. I would have much preferred to discuss this issue and give the company an opportunity to address it, but after repeated attempts to communicate, I was left with no response. Unfortunately, this is not the only issue we've experienced with Hendricks. We have a 9-degree temperature difference in one bathroom, previously had an 11-degree variance in another zone, have dealt with water leaks, stuck dampers, insulation stuffed into ductwork, loose vent covers, and an improperly installed dryer vent. Based on our experience, I cannot recommend Hendricks. Mistakes can happen on any project, but how a company responds afterward says a great deal about its professionalism. In our case, they chose not to communicate or take responsibility, and that has been the most disappointing part of this experience.

We just had a furnace check and our furnace was over 20 years old so we decided to check prices and…read moreoptions. We favor American Standard because of it's reliability in Consumers Reports. Benito was our checkup person and he was wonderful. Informed, professional and no hard sell. We bought a dual furnace and heat pump system to both heat and cool our house. We were so impressed with the installation guys. Liam, Jackson and I'm sorry but I can't remember the name of the other gentleman. They were all very considerate laying down tarps over their walkways and respecting our house. They kept us informed every step of the way. Our new system is more efficient (90% to 97%) and the thermostat allow almost total control of the system. I can't say enough about the staff from the receptionist to Travis to the installation team. Very highly recommended!!!