The saleslady was tenacious and helped us figure out a challenging custom package that we wanted. The project manager was professional and knew his stuff. The installers came out on time and did a fantastic job!. Every thing was well coordinated , on time and well done. They even followed up after the job to confirm everything was done properly and we were satisfied. Greg Theis read more

Love the windows however I was lied to and forgotten about once they were paid. My salesman forgot to put on my order I wanted window grids and my windows came plain. They told me they would fix it. They said my windows would be thrown away so I opted to only have too sash with grids. They promised me they would make it right. Told me to tell the finance company my work was complete so they could get paid. This was in April. It is August and they never replaced the top sash and do not return numerous phone calls. I was considering using them next spring for gutters but now they lost a customer. I am very unhappy with their service. Do not lie just to get paid. Make it right for the customer. I should have not told the finance company it was all good. Because now that they got paid I will NEVER hear from them. Poor service for sure. read more

Before selecting Zeller, take a look at Bear Home Improvement. Yep, same "classy" Andrea Z. The customer service and customer focus of a mushroom. All they want is the money in their pocket and will tell you whatever they think that you want to hear in order for you to give it to them. We had several issues with our project that we calmly and rationally reported back to the company, starting with billing the entire project to our credit card rather than just the down payment. Andrea's response to our issues was less than professional and attempted to point back to us that we were not understanding and appreciative. I suppose that we made the mistake in billing, we made the mistake in the installers not cleaning up after themselves, we didn't install the right screens, and that the one sash was missing half of the grid. Yep, all on us. What were we thinking. It took months to get any sort of physical resolution and never got any response back from Mz Andrea after her ranting email even though we tried to contact her again. Stay far away from Zeller and Bear and any other company that Andrea may own or be apart of. read more

The customer service was the best. I was worried about doing my first home improvement project but when I met with the representative that came out, John, I was truly impressed that he wasn't pushy and was super informative. When my windows arrived they were in perfect condition. The job was done on time with little to no mess. I did have one small issue that was resolved right away by Felicia in the production department, she returned my phone call right away and took care of my concern. I am looking forward to doing my roof and siding with them this spring. Thank you for my new windows I'm excited to show my family this holiday season. read more

Very pleasant people to TALK with but when it comes time to actually get results, nothing happens. Three months and several phone calls later and still no installation date given. Of course, they have my down payment money, so no need on their end to get this project completed. COVID excuses only last for so long. If you would like to make telephone friends but lose money and get no results, this is the company to use. read more

I was excited about getting a new shower install and I wanted to go local so I choose Zeller. I made a bad choice! The job was a shower install which I was told would take 2 days. They rescheduled the initial date due to an employee illness. Ok I understand that! They also rescheduled a second time someone sick again. I said ok again. So they finally came and did the install but the shower door was not the correct size. So the job was not completed. I had to wait for the door to be ordered and installed. So the door was at the store in about a week but guess what employee illness again no install for another 2weeks. I just got my install completed this past Friday. So a 2 day job started in October was finished in December! In the meantime their representative is telling me they are doing other jobs and can't stop those jobs for mine. Wow I said that's exactly what you're doing to me. You stopped my job but continue with other jobs???? I asked for the owner. He was of no help at all. He was nasty and not customer friendly. I told them I was going to report him and he said don't threaten me. I'm thinking what??? That's his reply? To a furious customer? Well they finally finished but the fixture leaks and they shorted my shower pan! I guess they also need lessons in measuring and customer service. I don't understand how the staff was too sick to finish my job but could do other jobs?? Don't waste your time with this company they are not customer friendly and the work is not professionally done!!! But throughout all of this they told my creditor that the job was finished when it was not. I don't think they would have finished the job if they would have gotten all their money! read more

I have nothing but good things to say about this company. My windows are beautiful. Workers were great. Used them twice now and both projects are completed and perfect. read more

Still haven't received my screen or new windows . Customer service at its best. If you knew how to do your job Andrea z. A simple name search in your records would show I do not live in Elgin anymore . I currently live in Crete . It would also show how to get ahold of me. If u we're at all concerned. I want to emphasize the length in between reviews read more

I am editing the review after finally they came out on Sunday to finish the job. They have GREAT products but the customer service is lacking. I appreciate they came out on Sunday but I don't think my mother, myself and my husband should have had to reach out to this company on my mom's behalf multiple times to get the job completed. They said finishing the newly installed trim was out of the service agreement. However I met with the sales rep along with my mom and he stated the trim would be finished we didn't even ask. Also it was written on the invoice when the windows were installed that the trim would be finished. If that is something the company can't provide that is fine, however when they say it is included and put it in writing we expect to get what we pay for. Old Review: We purchased new windows for the family room 5 windows total. When the windows were installed they never finished staining the trim. They left the project only partly done. The next day we noticed the new windows were steaming up. We called and they said someone would be out to take a look and finish the trim. A few days later someone came out and the windows were fixed however they refused to stain the edges which was part of what was paid for. I called again and they said next week. Come that day nobody showed up during the time frame and I called and they said next week 8 am. I just called and now they are saying they will try to be there by noon. This is not a professional way to do business. They then called at 4pm said the installers are leaving a job an hour away and they will be there around 5pm, nobody came at 5pm or called. Finally at 8pm they said they are leaving a job an hour away and wanted to know if they could come at 9pm. 9pm is too late to have someone come out and work on my moms windows. read more

I would give a zero if I could! They were paid a thousand dollars in June for a job they didn't do! Called them several times for my money back. NO RESULTS! It is September and still haven't sent my check! I had to file a police report and now I have to prosecute! Please Do NOT HIRE these people!!!!They need to be put out of business!!!! read more

I am very confused about this company, I had been wanting a new picture window and was dragging my feet to get it, I went to a craft show and Langezeller was there, with a booth I told the woman I would like to get a estimate. My information was taken and a nice young man came out and we told him what we wanted,fine so far, then the guys came to measure the window and again we told them what we wanted and they assured us they would be doing job and all would be taken care of. Great so far, fast forward to installation day, no follow up courtesy call to say hey don't forget we are coming. On the morning of installation a van and truck pull up with no Langezeller advertising, nothing. The young men all spoke with thick Polish accents and I had a hard time understanding them and nothing that I had told the Quote gentlemen and the measurements guy was relayed to them. I am not prejudiced of Polish people. But I feel I was switched and baited to think they had there own group of installers, but no they farm out everything like everything is done in America. The Polish guys did great job I must say, but I didn't get what I was suppose to get so I am disappointed. My husband said where is the ledge and you were suppose to get trim to match what we had, I just stood there dumbfounded. I have been duped again. read more