I always give a nail salon a chance despite the reviews but this time I wish I hadn't. My appt was at 11:45 and I didn't leave until 1:30. The only service I received was dip. For over an hour my nail tech texted on the phone. The service was rushed once I was finally helped and she constantly took unnecessary breaks to text on her phone. I finally said something to her because it was 1pm and she was just going to get my color. I told her I had somewhere to be and she was spending the entire time texting. She was combative telling me that she was texting "customers" I told her I didn't care who she was texting because I was a customer sitting right in front of her. My sister was with me and she finished both her mani and pedi before I had color on my nails. I have been to many nail salons and received terrible service before but this was by far the absolute worst experience I have ever had.BEWARE!!! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

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Went here today as I could not get into my regular nail place due to my schedule. The place was cute and had quite a bit of business. However, they do take appointments so there were not a lot of people waiting and I was seen quickly. The stations had nice chairs and I like that there was something for you to rest your wrist on while getting your nails done instead of just the counter. My nails looked pretty good when I was done, and she did a nice job of shaping them once I had her cut them down. The only reason I did not give five stars is because there were not many color options for gel polish, as they seemed to have mostly dip. read more

Zen Nails Lounge - Freshly cut down nails - Nail Salons Near Me - Indianapolis, Indiana

I called the Salon and they got me an appointment 20 minutes after my call. I know they would've preferred me to utilize their online service but I was driving !! Upon my arrival of my appointment, I only waited 10 min and she apologized for my wait. I didn't even notice to be honest but I appreciated the apology. My mani/pedi was amazing!! It was exactly what I wanted. The color I chose was natural and perfect. Another woman came over and asked if I was the one who called to make the appointment and I confirmed so she thanked me for allowing them to gain my business which I thought was pretty amazing. You don't see that nowadays. Businesses thanking you for choosing them. This to me was pretty cool. Anyways, you've gained a new customer!! Thank you Zen Lounge!! I will definitely come again in the near future!! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

Before I'd been to Zen, I had seen many negative reviews on Yelp but given the variety of services they offer, I was curious to check it out. I have been to Zen Nail Lounge four times between June 2020 and now, and have had different technicians and feel more confident in reviewing them. They're located in the Broad Ripple area, and have a hidden parking on the back side of the salon. Google Maps will take you there if you look for their salon. Ricky and Andrea, the owners, are very invested in the salon and are often the ones checking in clients. All technicians have their assigned spots for providing manicure and pedicure services, and they are very thorough in their cleaning/disinfection between clients (COVID times have made this such a priority). They offer dipping powder which not many nail salons in this area offer and have a great selection of colors. Same goes for their gel and regular nail color selections! They offer many different types of scrubs and masques for pedicures which feels like such a luxury and their prices are pretty comparable to other sub-standard nail salons I have tried in the downtown Indianapolis/Broad ripple area. They have a good online scheduling system too. When my sister was visiting me, we went for a girls' manicure day and unfortunately, even upon request and availability of spots, the technicians weren't able to seat us together. I'd booked the appointment for both of us together so I was hoping they will be able to accommodate this request, hence I'm taking off 1 star. Overall, I'd definitely recommend checking this place out if you are in need for some pampering. It is full value for money! read more

Stopped by this afternoon for an impromptu birthday manicure at the recent recommendation of a friend. Unfortunately, I was really disappointed with the service I was provided today and am unsure if I will be back. The Good: I came in without an appointment and was immediately greeted by (I believe) one of the owners. She was very pleasant and friendly. Answered a couple of my questions and got me back to a chair within a couple of minutes. She also offered me a drink (they have complimentary wine!) which I initially declined to but they were more than happy to pour me a glass when I changed my mind because #yolo. The pricing is reasonable and the salon is clean and well decorated. I had a brief interaction with the other owner and he was also very friendly. The Bad: After I was directed to my station, another woman came to take care of me. She never introduced herself but there were business cards that said Kristal so I am assuming that is her name. From the start, she seemed annoyed at my very presence. I said "hello" and asked how she was. Her response was very clipped. There may have been a language barrier here however even after I stopped trying to talk to her we still had poor interactions. She rushed through my entire manicure and was just really rough. The hand/arm massage at the end lasted all of 45 seconds and again was just rough and jerky. It wasn't a relaxing experience whatsoever. The room is pretty dark so when she showed me my nails I thought they were fine. However, upon further inspection there is polish all over my fingers and uneven edges on others. All in all, the owners seem like genuinely lovely people and the salon is nice. I get the feeling, based on watching their interactions with other customers, that I would have had a much better experience if I'd had one of them. There are so many great reviews on this place that maybe I just caught my tech on a bad day and she wasn't at her best -- we allhave days like that. And for that reason, if I could give a half rating I'd probably bump this up to 2.5 stars but based on today's experience and then the way my nails turned out I can't justify moving it up to 3. If my nails last awhile I may be inclined to come back and just see someone else. If so, I'd happily update my review if the experience is improved. We'll see. Otherwise, I'd probably suggest sticking with one or the other many nail studios in the area such as BR Nails or Lotus. read more

Zen Nails Lounge - Gel polish all over my fingers after my gel manicure. - Nail Salons Near Me - Indianapolis, Indiana

Okay, I was going to a salon but here lately they have not been on point so I decide to Google and look at a few reviews for shops near my home and I came across Zen Nail Lounge and when I tell you that the service was A+++, it truly was. Ricky NAILED my nails (yes these are my real nails) with the dip powder...I absolutely LOVE it! Not to mention I had Mammosa's during my service and they best message as I received the parrifin pedicure. You definitely need to make this your salon of choice. PS....They have been opened for about 5 months but Ricky has over 23 years of experience. I am soooo #hooked read more

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Ricky never disappoints! I got a gel mani, he was super friendly and easy to tall with. He keeps his salon clean, and played Christmas music in the background. This place is worth every penny. Note, every time I go in I make an appointment ahead of time with Ricky. In my opinion he is the best. $30 gel manicure read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

My new favorite place to get my nails done! They have safe protocols in place during COVID. Their service is excellent so far and they offer complimentary beverages. My nails hold up very well afterwards. Try this place out! read more

Zen Nails Lounge - Gel fill mani - Nail Salons Near Me - Indianapolis, Indiana

Hit or miss like others have posted. Sometimes you wait, sometimes you don't. Sometimes you get quality work, sometimes you don't. This place just seems to have suffered since their restaurant opened. read more

When I say I have never been more obsessed with my nails than after my appointment yesterday, I'm serious!! I've been getting dip nails for the past 3 years which puts some limitations on the type of art work I can get. I still wanted to try something new so I brought in a Pinterest picture. I'm not going to lie, I was a little reluctant but went in with an open mind. Even before adding the color, I was blown away with how beautiful she filed my nails in an almond shape. They suited my nature nail length and looked so dainty. And then she just absolutely nailed the French tips with dip! I can't stop looking at my nails! Even my husband said, "Damn, those are nice!" This place has amazing nail techs, do their best to keep your appointments in a timely manner (they do get really busy but for good reason!), and they are just overall nice. PLUS...there's complementary drinks!! Soda, wine and beer!!! I always loved this place but after yesterday, they've got me as a permanent customer. And YES. My nails were done with ONLY DIP POWDER on NATURAL NAILS!!! Love them. read more

Zen Nails Lounge - Pastel nails. Dip powder on almond shaped nature nails. - Nail Salons Near Me - Indianapolis, Indiana

Very wonderful atmosphere. Very relaxing. LOTS of options! I had Helen today. I did dip powder for the first time. Ehhh....they are supposed to last longer but I would have gels after this experience is over. Just the thickness is a lot for me. Helen listened to my concerns and welcomed my feedback which was nice. I asked for an ombré frenchtip because I'm in the military and have regulations to follow. I've tried to ask for this from like three other people at different salons. Helen's attempt was the best. Pedicure was awesome. Got normal gel and no complaints. Very relaxing and awesome chairs. read more

Zen Nails Lounge - Dip powder ombre - Nail Salons Near Me - Indianapolis, Indiana

Two appointments and we waited 45 minutes for our appointment They didn't even start our pedicure water. Made an appointment for manicure and pedicure but were told that it was for pedicure only. My feet were in the water less then ten minutes. Massage of legs less then three minutes. read more

First experience with Zen Lounge! Made an appointment for myself & my sister online. We got there early and they were very prompt. HUGE selection of colors to choose from. We started with a lavender pedicure and it was amazing; followed by a manicure for myself and polish change for my sister. Everyone there is super friendly, music is a nice variety and volume so you can still have girl chat. Feels nice to finally find a nail salon with the total package :) Will definitely be back! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

I LOVE this place. I have been twice now and will be returning next week. They take appointments over the phone and online, which makes it really easy to just walk in and have someone ready to help you. I called on a Thursday to make an appointment on the following Saturday for a mani-pedi for two and they fit me in no problem. My only complaint is that the nail artist assigned to me was on her break when I got there, so my process was a solid 15 minutes behind my friend. It would have been nice to sit next to her for my mani considering I made an appointment two days prior. I get gel, and they kindly add an extra layer of base as per my request which I really appreciate. They have a great diagram on the walls of nail shapes too, which makes the process of telling them exactly what you want so much easier. They have an insanely large array of colors, brands, and gel colors. They also have a huge collection of dip powder colors too. The best part is, they offer you a free drink with your appointment! They have sodas, water, beer, and wine. A truly high-end touch, and it really adds to the experience. I can not recommend this place enough, it has great parking around back and in front, and is very centrally located to Broad Ripple and close to Butler University. read more

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It was my first time coming here and I had a good time with my best friend. My nails looked good and they did exactly what I asked for. My only issue was that after a week my nails looked like they needed to be filled. But my friend's nails looked amazing and she's been back numerous times. The environment is so cute and everyone is very friendly. They are definitely taking the covid seriously by cleaning and sanitizing everything. I will come back. read more

Zen Nails Lounge - This was my nails after a week. - Nail Salons Near Me - Indianapolis, Indiana

I decided to try a new nail salon - IDK why, mine is great.. and am disappointed in every way. First, every nail was cut entirely too short. I had just stopped biting my nails in November and had grown them out since - I'm back to almost where I started. Each nail has something wrong with it from bubbles, to see through, to smudges. My pinky nail was filed to entirely crooked, idk how long it'll take to grow out and fix. My two ring fingers were supposed to be a gold color. They are two different gold colors. When she was doing the final coat on my right hand, she grabbed the gold color she put on my toes, so it's different than my other ring finger. When I told her about any of the issues, she just stared at me and giggled. I will never go back. Update - now, 7.5 hours later - because of the aggressive and excessive skin removal around my nails, the tips of some of my fingers are extremely sensitive m, unfortunately she did my pedicure too, and i can feel the same sensitivity on my big toes. I'm shocked at the amount of good reviews for this place :( unfortunately, that's how I chose where I would be going for my "relaxing" mani/pedi An additional update, now just a few days later. Ricky, who I have seen has great reviews on here called and offered to make it right, so that is much appreciated, however my pointer nail is already peeling, so I am not confident in going back and having it fixed at this location. Andrea, an owner posted below to confirm I am talking about this location and I can confirm this is where I went. Andrea was actually my nail tech. Updated this review with a picture of the peeling pointer finger. read more

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This is my second time at Zen Nail Lounge and I feel confident in my review. I love this place!! The first time I had a full set of acrylics applied and this time I had a pedicure and my acrylics filled and shortened. Both times I made an appointment in advance so there was no wait which was amazing for getting in and out quickly. That being said everyone I have had the pleasure of sitting for has taken their time and made sure everything was perfect. I never felt rushed which sometimes can happen especially in a busy salon. I highly recommend making an appointment, but I've seen walk-ins taken very quickly as well. 5 stars for service, cleanliness and the results. If you want a fantastic set of nails, give Zen a try. read more

Zen Nails Lounge - Acrylics after being filled - Nail Salons Near Me - Indianapolis, Indiana

So sad.....third visit and got Ti (Tea?). Worst pedicure I've ever had. Started out with an attitude, obviously didn't want to do my feet. immediately told me the 'Retreat' wouldn't be as long as some of the other choices, which sort of told me, again, she didn't want to be there. Less than 30 minutes later, I was done. I looked at my heels and toe and they hadn't been touched with a pedicure file (which was used by other technicians in previous pedicures). I asked her about it and she said she doesn't use them because they can cause bleeding and if I didn't like it, I could ask for someone else next time I come in. Boom...lost my business.  I had brought friends into this place, raved about it on other reviews, really liked the owner and his wife, but Ti's got to go.  If she did it with me, she'll do it with others, unfortunately. read more

I had an okay experience here. The people were very friendly and I was in and out pretty quickly. The only thing to note was this was the most painful manicure I have ever gotten. My nail tech made my finger bleed and was often filing right on my skin. I also wish they were up front with me about not being able to do a design on my nails. I showed them before I sat down and they said yes of course. Then at the end, my nail tech said they didn't have the tools to do that. And then another lady as I was leaving said I had to call ahead for a design. I just wish they would've told me at the beginning they couldn't do it, it's totally fine, I just would've picked a different color. Other than that, I had a pleasant experience here. My nails turned out looking good. read more

Zen Nails Lounge - small cut in my skin post manicure - Nail Salons Near Me - Indianapolis, Indiana

For my best friend's wedding, 7 of us wanted to get mani pedis before the weekend. I did think we'd be able to walk in with 7 people anywhere and get out in a timely manner, so my hunt began for the perfect salon. Zen Nail Lounge ended up being the PERFECT place for all our nail needs. I reached out to them a couple weeks in advance and we got everything figured out. Ricky was so accommodating and wonderful to work with even when I'm sure I was being a pain and changing/adding services up until the week before. The communication between us was phenomenal, he was available for me to email, call or text at any point if I had questions or needed anything. The day of everything was perfect!! The salon is so clean and inviting, they were ready for us and we were started immediately. They have complimentary drinks (including wine and mimosas oh yeah), the technicians are super friendly and great at what they do. They even got a bouquet of white roses for the bride! It was so sweet and the best way to kick off the big weekend. I think there's a parking lot in the back but if you park on the street don't let your meter run out, the spots are monitored and I almost got a parking ticket so be aware of that. Zen Nail Lounge was the best place I could have picked for our big day and I'm so glad I found it!! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

my wife and i enjoy our pedicure here. they took time and help us relax. its good way to relax after long week.

Stopped by yesterday with my mom and sister to get mani pedis and they were fabulous! We came in without appointments and they worked quickly to get us in and done before a bachelorette party came in. I even got my pedicure and manicure done at the same time which makes you feel very pampered. I even had a glass of wine in hand :) The staff was awesome. Initially I picked a color that wasn't showing up as I liked so the technician helped me find a color that was more what I liked so I was very pleased! I will certainly be back as I am very excited about this new addition to Broad Ripple! read more

I like this place but it's SO frustrating that they don't answer their phone and the option to "speak to them" just takes you to a recording telling you to go online. Impossible to book two appointments at the same time for you and a friend through the website. read more

I definitely recommend getting your nails done here! I've never had dip on my nails, so I decided to try it here for the first time. Two weeks later and my nails still look great! It also seemed reasonably priced. The only negative was that even with an appointment I had to wait about 15 minutes. Make sure to make an appointment online at least a day in advance. read more

I've been in nursing school for the past year and have been unable to get my nails done. Last week was my birthday and I decided to treat myself to some nail luvin. I've been out of the nail game for awhile, so I consulted my Yelp app for some suggestions on a local place to go. Zen Nail was the clear winner. I made my appointment through the Yelp App and looked at their site for their services. I settled on dip for my nails and gel for my toes. I'm giving it 4 stars because when asked what I wanted to drink, I ordered a mimosa. I was told that they would have to check to see if they had any. Then, two girls sat down beside me and ordered mimosas. They received them, I did not. (It May sound petty, but it's the truth) Also, I didn't receive any hand massage love with my dip/manicure. Other than those little things, I was very pleased and I will return. read more

First time customer yesterday. I was greeted as I walked in the back door (parking lot side) and quickly made to feel comfortable. I showed up as a walk in and they were able to accommodate me right away. I was offered a drink and gifted with complimentary lotion to take home. I will be a repeat customer! read more

Gave this salon a try today and I am so glad I did! Read the reviews about needing an appointment, so I requested an appointment for a mani/pedi through the Yelp app, and heard a reply back almost immediately. I was able to get in the same day, a few hours later. When I arrived and checked in, I was glad I booked an appointment. Their schedule looked packed! I was able to pick fun polish colors from the hundreds (or maybe thousands??) of options lining the walls of the shop. Crystal met me up front and escorted me to a pedi station complete with massage chair. There were lots of pedi options--I went with the refresh option which included a scrub on top of their standard services. Crystal worked expertly and efficiently, taking the time to give me one of the best foot and leg massages I'd ever had, while working so quickly through all the other steps.... Which isn't to say that she cut corners at all--this was one of the best polish jobs I'd ever gotten too! I went with their basic mani, and though done very quickly, the polish and shaping was equally perfect there. After my full mani-pedi, I was under a dryer in about an hour. Cost was $52 + tip. I have spent more at 'fancier' places and received much lower quality work. This was such an unexpected treat, and a great deal. Will definitely be back and asking for Crystal. For those wanting a little more, there are of course add-on services available--gel and powder, paraffin, extended massage, and even wine pours! Super convenient to the Broad Ripple strip, and there is free parking for customers in the lot behind the shop. Enjoy! read more

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Firstly, I am not a nail salon connaisseuse. I've been to a grand total of three nail salons in my life: two in Denver and now one here in Indy. I had my favorite in Denver and will compare my experiences to B Nail Salon henceforth. I easily scheduled an appointment over the phone and I popped my head in here a few days before starting my new job two weeks ago. As this is my first professional-level gig, I wanted to look the part and decided to check out Zen Nail Lounge to help me get there. Having just moved 1100 miles, I also needed to treat my toes and feet to a pedicure as well. I'm pretty awkward at nail salons: I still don't know exactly what the procedure is, moving from one position to the next, from one station to the next. So needless to say, I got a lot of taps on my feet when I got lost in the unspoken pedicure dance. At one point, the tech asked me about my rough heels and sighed. Um, I walk a lot in flats and sandals during the summer? While not beat up, I'm not sure why I was getting a bit of an attitude for coming in for exactly what a pedicure is for. Not a big deal, but I found that weird. No matter, the tech did an awesome job and my toes and feet looked wonderful. Wearing those weird nail salon flip flops, I waddled over to one of the manicure tables and was passed to a different tech. She was kind and patient with my ineptitude and graciously took her time cleaning up my raggedy nails. After looking all pretty, I once again waddled over to the drying station and in my own spectacular fashion, I managed to immediately smudge one nail. The tech could tell I was a noob, and she quickly fixed my nail throughout the drying process. Even though I waited for 20-25 minutes, I still managed to smudge the same nail about 30 minutes later as I continued my day. Note to self: get the gel manicure next time! Lovely, clean, affordable nail shop on College with plenty of parking behind the building. While not my favorite nail salon experience, my nails still look ace two weeks later. I'll check out some more shops in the area, but would definitely come back for another go in the future. read more

I should have believed the negative reviews. My pedicure was rushed and far from thorough. I won't be back.

It's just okay. First and foremost they basically don't take walk-ins. If you walk in you're going to have to set up an appointment for a few hours later. I didn't see any appointments start on time. My own started 20 minutes late so no you're not going to slip in and out if you were thinking of squeezing a service in on a lunch break. They give you wine which is nice. What I ultimately wanted was more intricate than they were expecting(ombre) but they did agree to do it anyway which I appreciated at the time. But I feel like it came at the expense of quality. I needed a soak off but instead, they just ran the drill over my nailbed to try and even out the surface. I've never seen anyone do that before. Normally they try and make sure the nailbed is straight before adding acrylics. Nothing was done to my cuticles. The nails are also very textured and not smooth. It's gotten increasingly worse as the day has gone on. I had to clean up a lot of the glue around the nailbed and cuticles later on too. There was no hand massage at the end(which I know they do because I watched another woman get one). I actually didn't realize she was done because my normal lady wipes down my nails after the final cure. I don't know if my experience was sloppy because they were rushing it or if that's just how they are. The woman next to me said she's been coming for 4 years. Either they cut corners with me or she has no idea what a decent nail tech even is. Because my nail tech would have given me a discount for starting late and I have never had the issues I had here. They look nice far away but it wasn't worth the $65 price tag. read more

Zen Nails is my favorite nail salon that I have ever gone to. They do such a fabulous job every visit and are so kind and polite. 2 thumbs up! read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

They were very quick and turned out great! Was here for less than a half hour for a gel manicure. read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

Samia did an excellent job on my dip manicure. She was meticulous and took her time. I definitely will be rebooking with her. The dip selection is amazing, they had to have at least 200 color options! read more

Very friendly staff. Upon entering they offer you a beverage. They have complimentary water, beer and wine. Lots of different options for manicures and pedicures. They make sure you are aware of prices for different services they offer prior to beginning treatment. There is free parking in the back or you can find a metered spot out front. Second time to visit this location and have been pleased both times! Finding parking is the only hard part, but now knowing they have a small lot in the back may make parking no longer an issue. read more

Still love this place and highly recommend. They are quite popular these days so be sure to make an appointment! read more

Zen Nails Lounge - Have a glass of wine while you get your nails done! - Nail Salons Near Me - Indianapolis, Indiana

So the reason I went there last Saturday was that I could not find an appointment at my regular spot, and also that they had decent reviews. I was able to get an appointment within an hour of calling on a Friday evening. They greeted me very well. I opted for the long lasting OPI non gel formula which was $5 more. I have been avoiding gel because I feel that if ruins my nails. It's been 6 days now and the polish still looks ok and has not chipped. I would go there again... read more

Zen Nails Lounge - My nails with long lasting OPI, non gel formula - Nail Salons Near Me - Indianapolis, Indiana

I had today Minh today and was super impressed. He was super kind, conversational but not too much, and easy to talk to. You could tell that he cared about his job and what he was doing. I thought he did a great job on my nails and his massage was good too! I'll definitely request him next time! Only giving 4 stars because I was not impressed with the attitude and demeanor. She acted like she didnt want to be there at all! read more

Helen did such an amazing job on my nails! She gave every detail so much attention and I appreciate that so much! Love this place. read more

Zen Nails Lounge - Nail Salons Near Me - Indianapolis, Indiana

I have been going to Zen for 6 or so months, and I love it here! I've had my nails done by many different people, and they all have done a great job. 10/10 would recommend their dip nail services! I have attached some pictures of nails they have done for me. read more

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Wine and a good time! The owner knows me by name and I feel special each time I go here. I love the lavender pedicure the most but have had the paraffin one several times as well! I haven't been anywhere else because I love this place! read more