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    Zen

    5.0 (1 review)

    Services - Zen

    Massage

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    3 years ago

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    Massage Envy - Glen Carbon

    Massage Envy - Glen Carbon

    3.3(25 reviews)
    5.1 mi
    $$

    I've been a customer for over two years and I'm extremely pleased with this location. The…read moreemployees at the front desk are always welcoming, friendly and helpful. Deanna is my amazing massage therapist. She takes a few minutes before each session to ask how I'm doing and what to focus on during session. This location is clean and good location I highly recommend.

    Beware of becoming a member . I informed the company that I would like to cancel my membership. I…read morehave two sixty minute massage credits that I have already paid for . There were times that I canceled , and there were times that my therapist canceled . On both occasions I was billed and given credits. When I informed Massage Envy that I wanted to cancel . I was informed that I could not use my credits unless I was a member . I feel that I should either be refunded my money, or allowed to use my credits. This is the second time this has happened to me. I previously attempted to cancel my membership after Covid . The company continued to bill me even during the stay in shelter time period . I asked to have my membership suspended at that time , and they failed to do so. This resulted in me having 11 hours credit. When I tried to cancel then, I was informed that I had 30 days to use or lose my credits . There was no way that was possible because it's incredibly difficult to get extra sessions with your therapist , let alone 11 in one month. I feel like the company uses strong arm manipulation to prevent people from canceling their memberships. This is in no way representative of the staff. They have always been very friendly . Just beware of joining , because once they get you . They won't let you go!

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    Massage Envy - Glen Carbon
    Massage Envy - Glen Carbon
    Massage Envy - Glen Carbon

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    Zen - spas - Updated May 2026

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