Maybe 4.5 would be more fitting but that's more about the situation than the business or John, the…read moreman who handled this project. After trying in vain to get my laptop fixed in Indiana, I came back to my mom's house and decided to look for a local repair place. My family had had a negative experience years back with this business but everything I'd read on line hadn't alerted me to any red flags and I really wanted to avoid having to buy a new laptop since the type I wanted seemed to be nonexistent. It turned out that John thought he had a screen that would fit (unfortunately it didn't) and the price was in line with what I expected. While repairing my screen, John said that one of the video connectors was also messed up so I needed a new motherboard. Fortunately, the quoted price didn't change and I was able to get this laptop back sooner than I feared I would. He was also kind enough to add more memory to the computer since the hard drive had almost none & was able to save the documents I'd had on my system before things got messed up. There's a reason this place has won local awards for good service. If you don't want to use Geek Squad, buy a new laptop or try fixing stuff yourself, you should definitely check out this place.

Pleasant people, quick service , good follow up and fair pricingread more

This is a small shop with honest, dedicated ppl running it. I used them last year but was beyond…read morehappy with the service, work, customer service. Quality across the board. Highly recommend.

I had serious issues with the ei fi at our campground. I…read morecalled computer support 911 on a recommendation from one of their customers. I got immediate response to my request for help. There was a analysis performed on the entire site. The problems were determined despite no documentation regarding the original install. The problems were resolved in a very professional manner A complete mapping of the entire wi fi system was developed and provided for future reference. When I say complete, I mean every detail was documented. I highly recommend computer support 911 for any computer related needs. Butternut Hill RV Camping

From the owner: We specialize in customer support. We have a personal touch. Our staff is trained to listen to our…read morecustomers. We work hard to give you the best experience. As we all face this pandemic we are setup to work remotely to help with your IT / computer problems.Our computer support specialist to help you with your IT problems. Software: OS troubleshooting / installation, software/application installation, virus scanning/firewall integration, etc. Network: Setting up and maintaining Internet connectivity, network configuration, sharing, printer setup, etc. External / Peripheral Devices: Installing, troubleshooting and mice, keyboards, cameras, speakers, monitors, etc. Remote computer support is part of our business.

I've had a mixed and ultimately frustrating experience with BLP PC Repairs. I was trying to get my…read moreSamsung Gaming Monitor Fixed and went here on January 20th on a Tuesday. The technician Brian or Bryan was helpful, professional, and genuinely tried to assist me. He communicated well and did what he could on his end. Unfortunately, the same cannot be said for the owner, Brandon. Brandon was largely unresponsive throughout the process. At one point, I was even accused of not paying for the service, despite the fact that payment had already been made through Apple Pay. When this issue came up, Brian or Bryan also had trouble reaching Brandon, which speaks to a larger communication problem within the business. It is extremely unprofessional for both a customer and an employee to be unable to reach the owner, especially when payment disputes are involved. This situation could have been resolved quickly with basic communication. I appreciate the effort and professionalism shown by the employee, but the lack of responsiveness and organization from ownership made this a bad overall experience. I hope the business improves its communication and internal management moving forward.

He has done fantastic work for my wife and I. He's honest does quick work and very through. I've…read morehad him done multiple jobs for me and I trust his opinion