If there is 0 star i would give it for these liars. Today 05/26/2023 i called for road service 5:00…read moream in the morning and they said ETA 2 hours. PASSED i called again they said 35 min. PASSED called again and they said 45 min PASSED. called again they said he stuck in a traffic wait and hours later i called again they said he involved in an accident and he will be there in 30 min. Note they are 59 miles. Now is 2:00 pm and didn't show up

We had a blowout on our fifth wheel camper on I75 while passing thru Lexington, KY on Labor Day…read more Our auto club contracted with another tow service and we waited for three hours for them to arrive, never showed. After complaining about the delay multiple times they finally called B&B who arrived within 30 minutes of contact and had us back on the road within the hour. Prompt, professional, friendly service, thanks!

The short of it is this:…read more After getting service at Velocity, my driver (we may or may not be married) told me, "I've never met people like that before. They were wonderful. Albert was very very nice." My driver said he noticed coolant on the ground under the truck, but no leaks from the reservoir. We debated getting back to NJ and taking it in but we agreed to be conservative and play it safe. There was a Freightliner 2 miles from him with poor reviews. We took a chance on Velocity 80 miles away in Lexington due to the great reviews. I am so happy we did! The service tech who answered was friendly, reassuring, and told us they could look at the truck same day. And he wasn't dismissive or condescending to me as a woman. Our truck is under warranty and it's always a little worry that work will "slow down" if the repairs are covered. But Albert had us in on Wednesday and out early Thursday as promised. Breakdowns and maintenance are part of trucking life but that doesn't make getting that call any easier. I'm glad Velocity was there when we needed them - nothing but great things to say!

Took our RV into be serviced and from Start to finish Albert…read morewas amazing. His technicians were courteous and friendly. I highly recommend speaking with Albert and getting on the books.