I was referred here by a friend and have never had reason to regret that advice. Thayer runs a…read moregreat shop and Nathan has been there for ages and does a great job. Very knowledgeable and value for money. They have handled oil changes, brake jobs, suspension and tire realignment, and scheduled maintenance like timing chains, keeping me aware of what will need to be taken care of to keep my ride running reliably.

I am very fussy about who works on my car but this place is by far top notch with their work and…read moretheir customer service. They have taken me on a last minute ordeal, as well as schedule work. They also have rental cars for you if you need one until your car is fixed; who else does that for you? !!! The shop is clean, the staff is super friendly and I will always go here now.

I got ripped off having to pay $570. Went to another place to just to check and see if my cylinder…read morehead was cracked and if it wasn't just some milling. Just pressure test and light cleaning on 2 heads. I was charged 175 for taking parts off they said it took an hour and a half when nothing even had any hardware... But then I found Thomas Machine Corp and thought I'd try them out. Explained my situation and discussed on a full pressure blast, valve job, and replacing valve seats. And Eric did a phenomenal job and got me right! Absolutely pleased with the service and also very kind guys here and very helpful. Cost aware too, they know what they're doing and they're here to help and get people right by providing top notch service! Got my car back up and running asap and it runs like a dream now.

I was extremely dissatisfied with my 3 week project which turned into a 3 month project over…read moreCentral Import Authority. Here are the main issues I had: -There is now a large dent on my rear bumper that was not there before. Now I have to pay to replace the entire panel. Erik, the owner, does not want to assume responsibility because "his employees said they didn't do it". Yeah, seems believable. I know for a fact the truck was moved on an almost daily basis and parked on the street because Erik has so many cars backlogged, he doesn't have room on his lot for many customer cars. I wonder how a dent could happen which this brilliant system in place? -This entire process took nearly double the time estimated with Erik putting many walk-in appointments ahead of my vehicle. At least two weeks went by after all of the parts had arrived before work began. There are cars on his lot that have been there over six months with no work being completed. He said that he prioritizes vehicles based on how badly the customer needs the vehicle back instead of the usual "first in, first out" approach. Sure makes me feel special! -Several parts and labor time was added on the final invoice that I did not approve. I paid it, regrettably, because I wanted my vehicle back after having spent over triple the time waiting on it as originally promised. -The power mirrors do not fold in. I paid for the mirrors to be installed properly and they were not. -The headlights do not turn on and off automatically. I paid for proper installation of the headlights. -The grille does not line up with the hood. The panel gap is off by at least 3/4 of an inch. It looks terrible. I paid for the grille to be installed properly. -The stitching on the dash is damaged. It was not damaged before. -The front sensors were not installed in the front bumper. I expected this to be part of the install for the front bumper. Now the parking system does not function. I took the truck back to Central Import for an estimated five days so that these issues could be resolved. After TWO WEEKS had passed with several texts and calls ignored, Erik called me to inform me he was done working on my truck and to come pick it up. He was extremely rude and said he did not want to work on it anymore and hung up twice. He called me a liar and used several profanities. To my dismay. I discovered absolutely no work had been done in the two weeks at their shop. What a spectacular waste of time. I would not take a Hyundai Daewoo into this shop with 500,000 miles. It's disorganized, overpriced, and absolute chaos. Not to mention, unprofessional. I don't think anything has ever been finished on time in the history of this entire operation.

What would have probably cost me thousands of dollars for my repair at the dealership, Car Masters…read morestepped to the plate to get my 2020 Malibu RS up and running in record time for what the job entailed. and they solved it and fixed it for a fraction of what it could have been. this is why they have 5 stars. I know it was tedious and many hands were involved. My only complaint would be that the technicians took better of my interior... please respect and protect the seats and floors especially in inclement weather. Tim and Michelle are wonderful. $801

They are great! I've been to several different shops in Lexington and never felt like I've dealt…read morewith a trustworthy mechanic or shop. Car Masters has reasonable prices, friendly service and I actually trust them. As a female, I especially appreciate them! Worth the short drive, right outside of Lex.

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

These guys are just the best! They take great care of my Porsche Boxster! Make an appointment as…read moreyou won't be disappointed.

Great customer service and timeliness! They were able to give me a realistic timeline and cost of…read morerepair shortly after looking at my vehicle. I will be back for any future repair needs.

Called to get info on rebuilding a transmission,very rude and unprofessional!!! Would not recommend…read morefor anyone to call!!

Very upfront and honest! Will use again when needed. Service completed properly and promptly…read more Prices as expected.

The BEST mechanic I have found in Kentucky. I have been meaning to write this review for a few…read moreweeks now but life has been crazy however I feel reviews are important and most of the time people only leave them when they're upset so I wanted to be sure that people knew my experience with Robs Auto Repair. I called a bunch of different mechanics and no one could get me in as quickly as he could and he did it for a fraction of the price. Most places want to charge giant diagnostic fees PLUS the cost for parts and labor etc. Rob is honest and hardworking and knows his craft. I had an issue with my car stalling after putting gas in it (like every time) and he ordered the part and installed it same day and it's been working great ever since! Not only is Rob a great guy but Sarah the woman who works in the office is also just so so sweet and made it an enjoyable time while waiting for the car to be fixed. I will be using Robs Auto Repair for any future car issues and I would recommend this shop to anyone!

I have three cars, and Rob takes care of them all - from standard maintenance (Oil changes, fluid…read morelevels, alignment etc.) to heavy duty repairs like transmissions. He is also great at diagnosing and fixing those strange problems that pop up in slightly older cars. A piece inside my steering column had broken, causing a lot of play in my steering wheel. Rob quickly found and fixed the issue When it's time for new tires, I go to Rob. He sources the tires quickly, mounts and balances them and gets me back on the road at a more reasonable price than the discount tire chains. I trust his judgment when it comes to what would be best for my driving needs, and he's very easy to work with. I refer all my friends to him. Thanks, Rob!

I do not recommend this establishment AT ALL. they will keep your car for 3 weeks , not call you or…read morereach out to you at all during that time (leaving you to follow up w them each time only to get told they'll try to get to your car in a few days), only for 3 weeks to have passed & your car is still in the exact same condition it was in when you took it up there: Parked out in the gravel lot, boxed in amongst many of the other wrecked and battered cars that are there just rotting, sitting on cynderblocks....windows busted out, etc; Furthermore the front desk worker definitely needs to work on his customer service skills if he is going to be working w the public. When we had finally had enough and decided to go get above mentioned car, he tried to insist that a $148 diagnostic fee be paid- when they didn't have a diagnosis to provide us with when asked what the diagnosis was. Comical. So basically it was giving-- that any little way they could make money- they were trying. expecting to get paid $148 to plug a diagnostic machine up to a car for not even 60 seconds--unplug it-- & still have no diagnosis is......WILD we were told to "get the fck out & never come back!" .....lmaoooOooooo ...AS IF WE WOULD, EVER‼

Such a good experience here. Had an extensive repair needed on our 2013 Equinox, and they did me…read moreright. Our second car broke down in the first repair process, and they helped us get both vehicles back on the road and cared for us well. This shop has excellent integrity, and with 100+ other shops in the city, I will not take my car to anyone else.