Stopped in for a quick wash. The attendant never bothered with the prewash. Even tho I bought the upgraded wash, it was done in 30 seconds. The car was still dirty and forget the blow dry,, it was still all wet. Rear windshield did not look like it had been touched, roof was not clean. I had to wash it when I got it home. I am done with theses guys.. NEVER AGAIN! read more

We were members for years. No warning of closure. Terrible customer service! Last few months were not very good. I guess that's why they closed! read more

I went for my 1st time car wash at this location and no one was in the wash bay. Suddenly a large man jumped out and started cursing at me calling me a. Dumb Fuck and what is wrong with me. Apparently I should not have entered the bay despite it being open. I maybe a senior but I know what I am doing and I will never return there. I feel like I was assaulted by the employee. What a scary experience was tempted to call the police because he didn't stop. Terrible experience! read more

Ummmm... no drying cloths and prewash prep on one side of vehicle. Good help is hard to find I guess.

Zips in Saukville now has the new vacuum system up and running. Thank you David, District Mgr and Amy, Saukville Mgr for the improvements made at this location and for friendly customer service! read more

Brad Wilton is great and very friendly shout out to him but upper management/ owner not so much. Specifically Jeff Crosier who has denied my claim for the damage their wash caused to my vehicle by breaking a corner piece off my 3rd break light above my back window. This happened at the wash and I noticed it as soon as I got out as I always hand dry my car. The wash has also caused deep scratches on my gloss black trim in-between the doors again noticed immediately. My car is garaged and taken well care for and the fact they refuse to take accountability really shows they don't care about their customers. I have car washing experience and have been in the industry and this place isn't like it used to be. The car washing business is very lucrative and their making hundreds of thousands in revenue a month between memberships and people who purchase washes and they won't do the right thing by replacing what was damaged at their wash. I wouldn't recommend anyone signing up for a membership if you have a new vehicle as your better off going somewhere else where it's touch free. Their clearly not spraying out the tunnel nightly to ensure the dirt and debris is washed from the spinning wraps which then causes scratches which happened to me. It's all about lining there pockets with money and not caring to fix the damage after I was told to get a quote. I received a generic email they send to everyone denying the claim like other people have received. The name is just changed to the person there sending the denial email to. I'll be getting the BBB involved to lower their rating. Such a shame when this could be easily resolved. Avoid this place at all cost if your worried about damage to your vehicle because it's not the first complaint I've herd since paying for the most expensive plan which costs more the what Magic Car Wash charged. Yet another upset customer. Very disappointed. Do BETTER ZIPS. If I could give 0 I would. I will attach photos at a later time. PS the owner response says Zips from 4 years ago however that's from Magic Car Wash and they to were a piece of work. I quit after 3 months. I was never fired. Nothing but lies and a bs response. My account was active when I drove around the gates cause they wouldn't open so I cancelled my membership with the many other issues I had with them. Way under paid. They also threatened to sue me and trespass me from their property's for no reason because they didn't like my review. Says a lot about the previous owner/ district manager read more

It's a nice wash, when it's open. I have three cars on the monthly plan, it's been closed for repairs or something for days. This happens periodically. I wish I could get the salt off my cars, I shouldn't have to go to another wash when I'm paying for this place. read more

If you're reading this contemplating whether or not you should sign up for this place, don't do it. Three or four years ago this place used to be managed well and was open when it was supposed to be. It's 9:30 AM on a Saturday morning with beautiful, sunny weather, and this place is still closed when it should be open at 8 AM. They recently got rid of the pressure washing at the beginning of the car wash, which worked great to get off all of the caked-on salt and grime, towels many times aren't available, suds still remain on many parts of my car after the car wash has completed, and as I stated they're never open when they should be. We're canceling our membership immediately. I'll drive a couple miles further to have a business that appreciates their customers by servicing them the way they should. read more

Concerning Zip Carwash in Saukville. Love the carwash but your manager really needs to hire a yard person. It looks absolutely awful. Mow the lawn, pull the weeds. Pick up all the trash by the vacuums. Hate to see it look this way. read more

Very disappointed in this company. I have a monthly subscription. They no longer pressure wash at the beginning, leaving bugs and dirty wheel wells. 3 of 4 vacuums were not working at 1 station. read more

It is now going on over 3 months in the remodeling process of this car wash. How is it even possible to take this long? I am a monthly pas holder and cannot get a wash because" the old system does not communicate with the new system" 6 weeks of this... the vacuums do not work, the trash is consistently over flowing. three weeks ago I was told I need anew sticker by Rob the manager. I can get that tomorrow he said. still no sticker available when I drive up. and now today... NO sticker, and "Rob quit and changed all the passwords." cant say I blame him. This place; is run like shit show. I honestly do not see how this can continue. I have credit on my account for two cars, for 2 months, and I cannot use it. I don't even want to turn into this place anymore because I know I will be hearing some half assed excuse as to why this or that is not right. Come on, this is a car wash, not a mission to the moon. Either you want this business to succeed or not. Why are you screwing around with this place? Don't start half way installing equipment if you don't have it all. You are doing EVERYTHING half way. But... you have your flashing lights o going, that are stupid bright. Nice job on the priorities... Get it together will you. read more

Unfortunately just like the last two reviews this week, the "owner" will reply to this review with same generic reply however nothing changes. This location has 20 vacuum's, which only 8 were functioning at any given time. Im starting to wonder if zips wishes to see the customers fight for a vaccum for sport. The wash itself works fine so I guess thats something good to say but that would imply it's actually open and a customer could actually use the wash . The business is closed often which I'm will to bet is because of the bottom dollar and corporate greed getting in the way of a much needed more realistic maintenance budget..Come on Zips corporate do better ... read more

They keep jacking up the prices while services get worse and worse. Doesn't matter what wash you pay for, you get the same wash regardless. No presoak, even though I paid for it. No towels. Vacuums havent worked the last two times ive been there. Will not be going back anymore. ​ read more

This place is so unreliable. I've gone there multiple times in one week to find it's closed. I am only able to get my car washed once a month because they're never open. This is the Saukville location. Then when I finally am able to get my car washed the guy barely sprays it down, i go through the wash and dry and my car is completely wet! The dryer doesn't even dry a bit of it, i have to go home and respray all my windows to get the dry marks off, and wipe down my car. what's the point of this car wash? On top of that they took away the drying towels you can't even dry your car while it's still wet. I'll be canceling my membership. If you can't run a business, you shouldn't own one. read more

This is my second winter getting a car wash package. I love the idea of getting my car washed often, but disappointed with Zips in Saukville. Car wash unexpectedly closed too often. Towels that were once offered are seldom available. Property in desperate need of maintenance. Pot holes in driveway, garbage in vacuum/drying area, etc. Other car washes simply do it better for the same price. read more

Always find the staff friendly and helpful. Thank you to Skylar for getting our monthly subscription changed for us.

Much like other reviews, I have been a customer for over 3 years and have very disappointed as of late. Since the new ownership service has been very spotty. Beginning of wash, lack of spray down or none in winter at times, poor quality in the dryer leaves water and soap all over vehicle. Earlier last month, I was driving through the dryers and it took off my drivers side mirror on my brand new truck. Kid quickly came out and took pictures, I went to get an estimate as he stated then came back with estimate only to have him call the manager and she then told me that I need two estimates. Needless to say I will be taking my business elsewhere. It's really too bad. They have a great location and seemingly reliable staff. Too bad they are already letting their quality slip. read more

zips car with majic car wash have double billed my car as i bought a monthly wash program no one to call or address my concern one phone doesnt answer and the other says its no longer in service i cancelled my program and reported it as double dipping check your credit card my credit card caught the transactions read more

I purchased a month of car washes for $15 without being told it was a monthly membership. After the first month it jumped to $43 also without being told. When I called to cancel the membership I was hung up on twice. It took my bank to call for it to workout. Overall horrible customer service. read more

I had another great experience at Zip's, Collin did a great job on getting everything sprayed off, he listened to what I asked for and took care of it, great manners on that young man. read more

Very disappointed! This is the third owner of the business since I've been coming. I have an unlimited three-car pass for about $60 per month. Since Zips took over, they have been "upgrading...". It seems closed more often than open. At my last visit, they were closed... I asked how to cancel my subscription and the attendant said to call the number on the website. Shocking, but no number on the website. The quality of the car wash and the customer service is disappointing, to say the least. So Sad, it used to be so good. Nice upgrade?! Good luck, but I'm out! read more