I can't say better things about Roni and my experience with her. She has been assisting me since…read moreearlier this year when I was becoming antsy to purchase. With her guidance I was able to secure a loan without it being FHA (YAY FOR NO PMI) and a great interest rate. Roni was very knowledgeable throughout the whole process and guided me every step of the way. I know most say the home buying process is stressful but there was not one hiccup that came up throughout the entire escrow process. But I'm sure even if it did Roni would have helped me with anything and everything thrown at me prior to closing. Seriously, if you're looking for someone to work with to buy a home look no further! Thank you again Roni!

We have worked with Roni the past month to get approved for our home loan and she has been nothing…read morebut professional, attentive and knowledgeable to work with. Everything went through in a timely manner and we are very pleased with Roni's work. I highly recommend Roni for all of your lending needs.

The worst experience possible. Where do I even start. I…read moreguess plain and simple, Ana doesn't know much about home loans. First Ana was giving us incredibly inaccurate expectations of loans we could use. She didn't know that loans were different based on a stick built home vs a manufactured home. This is huge change of interest rate from what she has originally quoted us. Next as rates were climbing rapidly, after several percent increases, Ana asked us if we would like to lock in the interest rate. Where is the common sense and common decency? Integrity? She clearly doesn't care about her customers. We found the home. Made the offer. Got accepted. In contact. Our interest rate we locked in at was feeling good but tight. A week before closing Ana realized a huge detail SHE overlooked. We didn't actually qualify for the loan she had us ready to sign. This was after several docusigns had been signed and thousands off dollars had gone into contract. Now we either lose our down payment or are forced into a loan with a higher interest rate by a whole percent more! Ana doesn't know simple math. She tried telling us several times that this monumental mistake she made would only cause a $30 change over the life of the loan it's over $210 per month price difference. I spoke with John the manager and he was nice enough but no help. It's insane to me that a company like this even exists. How can they put their customers in the position of losing so much by mistakes made by their employees and have zero accountability? Save yourself a ton of time, money and headache and go elsewhere.

USE SOMEONE ELSE! We…read moredecided to use them (we were the buyers) because the seller was offering a credit if we did. In the end..it was NOT worth it. Bad communication, seemed as if every corner they were trying to force hidden charges to the buyer. BAD experience, lack of communication within their team and the seller...felt like they were only trying to make a buck at our expense (elderly on fixed income) Even the inspectors, repair cos. involved were frustrated with them. So glad we are done with them.

The timing was wonderful, the representative was knowledgeable, professional, and extremely…read moreexperienced in the field that she was assisting me with. She showed me things about my credit. I never knew or understood, she help me understand how to get to the next three levels, and I was very important for my new business. I simply appreciate Monica, for all she did to assist me with my business venture.

Monica honestly is AMAZING! She was super helpful throughout the whole loan process! She made sure…read morei was comfortable along the way

I was referred to Alex by my Real Estate Agent back in 2008 when I was looking to buy my first home…read morein the Tracy area. Previously I had a very bad experience with a mortgage broker in the San Diego area so I was very hesitant to trust any of them ever again. I must say though, I was very pleased with how professional, yet personable, he was. He took the time to answer any questions we had and did a pretty good job of staying in contact with us throughout the process. A year later we refinanced our home through him as well and he once again Alex did a great job explaining the choices we had and what the resulting outcome would mean. I am completely satisfied with my loan and with Alex's service. Recently I referred some friends to Alex for their first home purchase ever and they too say that they had a very good experience with him. I would gladly recommend any of my family or friends to Alex.

This place doesn't know what they're doing. Sarcastically, you are better off doing your own…read moremortgage than this place. No commitment, no manners, no consistency. Hire people that want to do their job and take priority in doing business. The manager has failed miserably. Go get an education or I'll happily buy you some books "business for dummies".

We just worked with Charles and Alyssa and I couldn't have asked for a better experience. They were…read moreabsolutely awesome. Helped us and answered all of our questions. Very knowledgeable and the desire to help others is a high priority for Charles. Thank you Alyssa as well for all of your help. You guys rock!!

I was working with another mortage company in town and they were very slow almost seem like they…read moredidnt think i was serious about buying a home. I was referred to Charles at Academy Mortage by my realtor and thanks to Charles and his crew i now have my own Home.

Michele is an amazing realtor. She is punctual, realistic, reliable and so much more. She handled…read moremultiple home transactions from selling to buying. She always followed through quickly and kept me in the loop every step of the way. She is highly recommended. Thank you again Michele for all you have done you are the best. She truly values her clients.

Updated review. I…read morehave used Michele to buy and sell my homes for a total of 3 times now. I will never use Michele again because she is money driven and does not look for the greater good of her clients. Rewind time about 5 years ago when my husband and I were young and we just had given birth to our baby. Michele boasts she is family oriented and her work ethic is for the good of her clients. However, the home we were looking to buy was built in 1953 flat roof with tar and rocks as the roof. Michele ordered our home inspection a man who just briefly looked over our entire home and said it was pretty much good to go. I understand as new home buyers, you should do some research before buying a home and being Michele's client definitely was an example. The next rain season, our roof had major issues and was leaking. When I hired a roofing company to take a look he was appalled how our roof passed inspection. I asked Michele who stated the report said the roof only required some new rocks on certain areas. Fast forward this year, we were buying another home and this time my husband's parents were involved. Michele ordered a thorough home inspection but only requested the seller to fix the mandatory issues. When we moved in, the home was still filled with the old owner's junk. Michele told my father in law she would get him a Home Depot card to fix all the other issues with the home. However, she sent us a box of fruit. Michele was unable to answer me when I asked several times why she only ordered a visual inspection of roof. She never advised us or helped us to obtain a thorough roof inspection of our older home. The roof damages were over $20,000 and we sold that home at a lot lower value. I believe Michele intentionally did not order a thorough roof inspection as young, ignorant first time home buyers, we would give her a sale. I find it hard with Michele's time and experience as a realtor, she would over look or forget to order a thorough roof inspection.

Arliss is great. She makes every transaction smooth and comfortable. She been this way since…read moremeeting her 10 years ago in Stockton.. hope she managed a branch soon

Great Customer Service, they are very friendly & always takes care of your needs. Their fantastic!!read more

Worst branch, I would give ZERO stars if possible. Bad Cust service inside every time I go. Even…read morethe branch manager is unprofessional and rude.

This bank always does not have enough tellers. It take over…read more1/2 hour to do any kind. Of banking. It seems that every time there is a lot of customers. There teller's take a brake?

I'm not a bot and yes I really did just give Patrick a five star rating!! Here's why:…read more My wife and I were introduced to Patrick through our agent who recommended we speak with him about possibly doing a VA loan since our original loan had fallen through on a house we were attempting to purchase. Needless to say, I was a bit skeptical as to whether anyone could help us given our circumstances and didn't really want to waste anyone's time which I prefaced in my first call with Patrick. Not only was he completely understanding to my feelings of frustration and hopelessness he was confident he could help my wife and I out and get a loan done for us which was encouraging to hear! To add to the stress we were under some deadlines to get the deal completed and although it took us a little while to get everything completed, Patrick always kept his cool demeanor throughout providing us with timely, clear communications and setting realistic expectations during the entire loan process. It was truly a pleasure working with Patrick! If you're looking for a person with integrity who can help guide you through the complicated loan process, Patrick is definitely the man you want to work with!

The most unethical lying and cheating Broker/ realtor I've ever had the misfortune to encounter. Do…read morenot bring your business to this crook as he will likely cheat and pretend to be on your side only to gather his own buyers for his own loan company to present to his sellers and use you as a mere backup. I am reporting him for bad practice and will be taking legal action providing all evidence of his unlawful behavior. He shared private credit scores without our consent via email without hiding our social security numbers. He was extremely Rude to me in the last text message which I will be posting for anyone who cares to see. Save yourself and your family from doing any business with this crook.