I have been a Patelco member since 1987. I have never had any issues with my money and/or any of…read moretheir services. All the staff have been extremely nice! I don't understand some of the negative reviews. Today, my husband and I went to this Patelco location to get documents notarized. I remember Patelco gives free notarization to members. Alex Sanchez, Branch Team Lead, helped us with getting 6 documents notarized. Alex was so helpful from beginning to end! He was pleasant, helpful and patient. This young man deserves more than this review! Come visit a Patelco branch. And if you happen to visit the Brentwood, CA branch, see Alex Sanchez. He can assist you with all your banking needs!

Patelco deserves a 5 star rating. I have been a member for about 10 years and my experience with…read morethe branch, online and on the phone has been top of the line service. Even when they shut down access due to the cyber attack, I appreciated what they did to protect our accounts.

I was recently inspired to find a new bank, (if you know what I mean.) So I went directly across…read morethe street and found much of the same. With fewer and fewer options within the retail banking market, I realized there are not as many big names there once was. Then it dawned on me, my wife does her banking at Patelco. Personal finance can be broken down in one sentence. "Poor people spend their money and save what's left and Rich people save their money and spend what's left." They Staff at Patelco Understand That It Is My Deposits That Facilitate Their Revenue Stream. The level of professionalism the staff conducted themselves with was as refreshing as the complimentary cup of coffee. My hope is that this message get the attention of some other folks that manage businesses, and that they are encouraged to STEP UP THIER GAME, and not just engage in a competition of less for more when it comes to their competitors. I have a feeling that this will be a long and prosperous relationship. As of now, Patelco in Livermore has my endorsement.

Pompy was a huge help when I was setting up my first Patelco account and getting my student credit…read morecard ready. Since it was my first time doing everything, I had a lot of questions and wasn't sure what I was supposed to do. Pompy made the whole process much easier and explained everything in a way that I could actually understand. I really appreciated the help and guidance throughout the process. Definitely made getting started with banking and my first credit card feel a lot less stressful!

Need a "super awesome like" button here for Ken Zem here,…read moreand Carland Motors. Exactly as pictured. The item was in perfect condition and priced very fairly. The seller was honest, reliable, and a pleasure to do business with.The seller was super friendly, answered all my questions, and was very accommodating. Awesome experience.

Stay away, overpriced vehicles, very bad experience with these guys…read moreNever received my DMV tags

I wish I could give this credit union zero stars as it was not available. You can't get through a…read morelive person on their phone system, they do not follow up with errors they have made and cause me to go in person to try to have them correct their errors on my loan statement they have made and then promise to correct their incorrect postings but never do. Run from them, do not walk.

I've been with Valley First Credit Union (formerly Stanislaus County Credit Union) for 30 years…read more They've always released funds the day before, and it shows as pending a day earlier. But on the 1st of this month, they decided to hold it until the 2nd. Sure, it's their right, but it's also outright wrong. My usual payments that have been on autopilot for years were rejected as NSF because my deposit was just sitting there, pending. This change was made without any warning. **DO NOT OPEN AN ACCOUNT with this institution!** It's the worst bank by far. I'm in the process of moving all my accounts away from them. THEIR CUSTOMER SERVICE IS A NIGHTMARE!!

I just wanted to take this opportunity to firstly thank Ethan Nguyễn who had helped me open a new…read moreminor membership account for my son and secondly it is always a pleasure to have been helped by Ethan as he's very professional and kind. To me, it is worry free when you're being helped by him. Keep up the good work Ethan! God bless! Kenny and son Kyker

Ethan Nguyen was amazing help setting up a new account here and running through all my options…read more Service was friendly and very helpful. Excited to be banking here.

Great credit union. They are accurate, friendly, and reliable... low interest loans and credit…read morecards are available also.

Thank you very much you really helped me with my questions. I am grateful for your help. Gracias…read moreNorma Villegas por tu ayuda fue de Mucha ayuda sus consejos.

​I had a fantastic experience purchasing my 2024 Audi S5 from Eastbay Motorcars!…read more​The entire process was remarkably quick, efficient, and stress-free. Masud helped me throughout the purchase and was great to work with--super helpful, straightforward, and completely transparent from start to finish. It's rare to find that level of honesty and ease in car buying. ​If you're looking for a smooth buying experience and a stellar team, I highly recommend checking out Eastbay Motorcars.

Showroom full of amazing looking cars just bought a car off them and service is pretty good they…read moreare quick and knowledgeable and overall really kind sellers and a good experience will probably buy another car from here in the future

I absolutely love this place! In particular, Christina Znaor is incredibly knowledgeable and kind…read more She explains things clearly and ensures that I understand. I recommend to everyone!

I had great service and experiences with Stephen and found out recently that he might not be with…read morethe company. He was one of the most qualified and best people that I have worked with and super knowledgeable and always friendly. For a company to not value and promote someone like that is a disappointment. Recently, coming into the branch, I feel that service has declined quite a bit. It feels like the team, other than Christina, doesn't want you there. I have been a long time Patelco member but will definitely be switching after what I have seen.

Great fast customer service and friendly staff. Daniel helped me open accounts for me and my family…read moreand helped me apply for a new credit card. I will be coming back to get his help to open more accounts for my other 2 children.

First and foremost this place if I was just gonna give them a zero review in customer service. I…read morejust walk in and there are 3'teller and no customer at all around 4:30 pm. I told a lady in the left she look asean, I'm gonna open a new account. I was just going to deposit my money for their CD rate 4.25, she told me I can't open account for you right now cause you only have 25 minutes. She said I can book you an appointment tomorrow, I told her I'm here now inside why can't open an account. I told her I made a phoned try make one over the phone no live agent and I just decided to walk in since I live pretty close by. Agent gave a direct nos. She gave a wrong nos for direct Castro Valley patelco credit union. So I just decided to walk out to door, they lose my business. I would never gonna go there anymore. 5107282220. I did call this nos. It's a wrong one.

If it wasn't for Vijay, I don't think I would've been able to get my dream car. He made the entire…read morecar loan process so incredibly easy and took the time to explain everything in honest and comprehensible terms to me, someone who had no idea what I was doing. He was truly the light at the end of the tunnel for my hair-pulling stress filled week of dealing with mannerless car salesmen and the sudden loss of my best friend (my cat). To say the least, he went above and BEYOND his duties at his job and it was amazing to be blessed by someone who actually cares about giving the best customer service. I cannot thank him enough for his astounding work ethic and how much his goodwill was so needed in a testing time. This is exactly the kind of trustworthy person who should be working in financial customer services. Thank you so much Vijay!! I'm finally living out my Subaru traveling dream!!

Horrible! no monthly statement on auto loans. I was told if…read moreI want to pay additional principal on my car loan I had to call them each month! They have decent rates on some types of savings but I'll stick with ALLY online, much, much easier to deal with !!!!! I'm going to payoff my loan with these guys and never return!!!!