Arliss is great. She makes every transaction smooth and comfortable. She been this way since meeting her 10 years ago in Stockton.. hope she managed a branch soon read more

Great Customer Service, they are very friendly & always takes care of your needs. Their fantastic!!

I have been given different information by staff and they seem not to care about customers satisfaction. Have requested q payment to be reversed and was told it would be back into my account within 5 business days. Long story short I have been calling for an update and each rep I have spoken to has given me different information with this last one now telling me it can take 10 business days to process my request if finance decides to reverse my payment. Staff here definitely need training or all be in the same page of turnaround times! read more

This bank is horrible do not use keep looking they do not answer the phone nor will they call you back

Tracy bank does not care about you as a person or your money! They let someone come in and steal $2,500 off my account that's was flagged due to my wife's ID and purse being stolen! read more

Ridiculous rules and regulations that are not industry standard. They are making it more and more difficult to use the atm. The line is out the door to conduct business inside. Wake up over there and get with the times. read more

Our corporation officers recently had a very negative experience with the Tracy branch. Our contact information had not been updated for some time, so we brought in our Secretary of State filing and three corporate officers, with proper ID to get everything up to date. The staff there would not update our info or allow us to access our account until we jumped thru several more hoops. They even required at least one of our officers to open a personal account for us to continue. At that point, we decided to close our account. Once that decision was made, conversations were very curt. It took three trips to finalize business. We took our business elsewhere. Gary B. read more

I'm going to have to disagree with the Johnsey's review. Being a member with Valley First Credit Union for the past 8 years, I am a very satisfied member. When you deposit or withdraw from your bank account you always receive a receipt with your account information. If Valley First tellers didn't go to the extent of asking for a photo ID or proof of verification they would be putting your bank account in jeopardy. Regardless if you have been a member there for years, there will always be new employees. For the safety of your bank account and their job I believe they are only doing protocol. We all want to feel secure when it comes to our money. Valley First Credit Union is a trusted Bank that works with you to achieve 100 percent satisfactory. read more

I've dealt with a lot of banks in my life and this bank is by far is the worst bank I have ever experienced. It's almost impossible to make a loan payment without having money in their bank. I've been playing phone tag for two weeks trying to just talk to somebody to make an on line or over the phone payment. They stating someone will call me back within 3 to 5 business days but I missed the call and now they're stealing another 3 to 5 business days! Zero star rating bank. read more

HOW DO I GET SOMEONE TO ACTUALLY ANSWER THE PHONE? I have never experienced a bank on hold for 45 minutes to get a hold of someone INSIDE the branch. Ridiculous. read more

Best credit union ever! Great rates and services - couldn't recommend them more! I'm a new member, so not sure about all of the other reviews - I think they are great and would recommend checking them out, especially if you're looking to save money. read more

I have banked with this place since high school, so about 7 years. It was my first bank account ever. The only problem I've ever had is when I used the ATM and it kept my card. Only happened once and I son remember why. I've never had problems with my statements and the tellers now are all really nice. My parents bank there too and had some problems with some one gettin into their accounts but it was resolved and fixed. The hours are kind of inconvienent sometimes but I still give them thumbs up. read more

All of the people working her are really nice, however they have never got it right the first time. I know this because I have had maybe 10 bank accounts at maybe 5 institutions. I know how to do this thing, depositing checks. I will only go into todays experience. I went into the building and waited my turn. When it was my turn I walked up to the window and handed the teller two checks. They both had my first name, middle initial and last name on the check. I also handed the teller my bank card which also has my first name, middle initial and last name and card number embossed on it. The teller asks me for my last 4 numbers of my social. She then asks what is my date of birth. Since no one has ever asked such a thing before when I went to log into my account at the window with my bank card, I asked " What are you doing". She told me she was verifying my ID. She was afraid someone would walk into the bank and deposit checks with my name on it into my account with my bank card as ID???? The same as I had done every month for the past 2 years??? There is something really wrong with this institution. read more

Not sure if my first review posted so I'm doing it again, I received two flyers stating that I had a "Pre Approved" loan to refinance my Auto loan so I decided after receiving the 2nd one I would call, a gal took my info over the phone and said I did not qualify and that they could not give me a loan, a few days later I got a message from the manager apologizing that I was pre approved and we could continue with the loan, I just needed more info to get started once again, I waited a few and I got a email from the manager asking if I was still interested in the loan, I told her I promise to be in this week, I gathered up all the necessary paperwork she requested and went there Tuesday May 14th, I was welcomed in the gal did all my paperwork and told me that the manager would be in contact with me in a few days, I decided I was not going to go forward with the loan after discussing it with my husband because they added an additional year on to my payments, Wednesday May 15th the manager left me a voice mail asking me to call her, I called her today Thursday May 16th she told me they denied my loan because they could not except my Uber/lyft Income $700 a week, I have 3 part time jobs & I have been employed with In-Shape city for 21 years, not sure what more one could need to get a "PRE APPROVED" loan as they said I could. Not sure why they chose to encourage me to apply for this "PRE APPROVED" loan for them to turn me down 2 times, I will not refer any one to this business, I have lived in Tracy since 1994 and know many people here. I hope you get treated better than they treated me read more

Unhappy! Just received a Free Checking Conversion Notice. They are changing my account from the free checking I have had since I opened an account some 15+ years to a Choice Checking Account so they can charge me every month. I called and spoke to Hailey stating I do not want my account changed and I do not want to be charged in any way. I want everything left just the way it has always been. She said I am not meeting all the requirements for my Free Checking account I have had for years. I am so not happy. I will be moving my accounts to another bank. read more