I can't here directions in spray tan booth. Just wing it. The girl was very helpful to me showed be all the way through.

This company along with south beach tanning is terrible Zoom took over south beach but before they did many people renewed their membership. The salon is completely different. All stand up beds that look like chicken house heaters. Extremely hot! I couldn't even make it half way through the session. Staff were nice and apologetic but no help for the $480 dollar refund I requested. The new CEO said there was nothing he could do to help, it wasn't his company I paid. But on my credit card charge it had both companies names. Completely dishonest. read more

If I could give a zero star I would . Got at Zoom Tan at 10:00 am Saturday morning and sat there till 10:30 and still no there to open up . Since this turned into a Zoom Tan it's terrible . No one told me when I signed up and paid for my summer sessions that they were turning into a Zoom tan . The stand up chicken cages are terrible . The staff couldn't care less , really rude . Going to just eat my last seven sessions not going back . read more

Long review! When it was South Beach, it was great! I bought a package of 14 visits during December. I came in 2 weeks ago to start tanning for summer and was told that it had changed to Zoom Tan. Also, at that time found out they no longer have lay down beds. I tried the "Cage" but couldn't stand being in it. Trust me when I say cage. They are literally small cages that you stand in. I am so upset because now they will not refund my money. I was never told about the change until I physically came to the location 2 weeks ago. Had I known prior to the change that they were changing over to ZOOM with NO beds, I could have used my visits. When I bought my 14 visits at South Beach Tanning it was because I knew they had lay down beds. I did not buy a package of 14 to stand up. Tried speaking with store management and was told there is nothing they could do except to refer me to the customer service email address and phone number. I called the number and was told there is nothing they can do. I then wrote them and was also denied a refund. So these are the reasons for 1 star. If I could give you "ZERO" stars I would. Just crappy! read more

went to the zoom tan-south beach location on capital circle. Holes in the floor, booth rattling so loud i thought it would fall apart. the start buttons are behind the machine once you do find them. do not plan to return! read more

Only stand up beds. Went to another tanning salon. They just bought them out . Me and several others will look for another salon! Miss you SOUTH BEACH! LAY DOWN BEDS Are Gone! There stand up beds are pathetic! You will roast! read more

Worst experience ever. the girl there was so rude didn't even get to tan because she told me, she has to get others in before me, we were only talking for like one min on what kind of tan package i wanted, others came in I get it but she spent 35 mins taking others before me, to check them in but they end up wanting more stuff and i was pushed to the side to wait while i was there before all of them. I just wanted a spray tan but guess everyone else was more important read more

Newer to this salon. All seems good so far. They've been friendly and nice. I did notice the music in the booths...not good. They seem to have a religious station playing and no choice or option to change it. Why? I think it's highly unnecessary. I'd enjoy myself more if the music had openings. Thankfully I do t have to be there that long! read more

Extremely unhelpful! The manager is a complete nerd! She needs a to loosen up In life.

I've been to this Zoom tan several times and I have yet to meet any of the staff that is good at customer service. It's nice to frequent a place that the employee will greet you with a smile and sound as if they are glad to have a job. I can say this because I am self employed and in customer service. Customers like to be acknowledged. read more

I registered for a month membership at the beginning of May. I went a couple times throughout the month and had a great in store experience every time. I only needed the membership for one month and then during the month I paid for, I canceled online. However, after I cancelled online I noticed that it still charged my card so I called customer service the next day and was treated like a piece of trash!! The representative (Katy) insisted that I was lying to her and I didn't cancel when in fact, I did. She stated that there was nothing she could do since I didn't "cancel my membership." I eventually asked to speak to a manager or if she could escalate the call in any way because I refused to speak to someone who doesn't treat a customer with respect and she said that there was nothing she could do. I really wanted to like this company but it's hard when they call their customers liars. If you decide to get a membership here I CAUTION you because you will not be treated well if you ever have to contact customer service. This company has NO regard for their customers what so ever. They are money hungry and can't afford to refund a mere twenty dollars. It's truly sad. read more

This was my first spray tan experience and I really appreciated that the young lady on duty explained the whole process, answered my questions and made me feel completely comfortable. Everything was very clean and my tan developed perfectly thank you read more

I Saw the BOGO spray tan for $3 this Thursday. The advertisement entailed that if you buy a spray tan at the full cost you get one for $3. So my friend and i planed on going and i was going to pay the full price one and she would get the $3. When we approached the counter the blonde short woman with a quick attitude, rudely informed us that the advertisement didn't mean what we thought it did and we couldn't both use the deal. She was very short with us and her passive aggressive attitude left the whole store in awe. Other customers were complaining about her, saying they had the same problem. Aside from that, the coupon was not specific about the terms of use by any means. We drove 30 minutes just to leave and go home to self-tan. Very disappointed. read more

"What's your number?" That is how I was greeted when I walked into zoomtan yesterday. I should have walked out but was very much wanting to get a spray tan so I could ditch pantyhose as we enter the warmer months (I wear heels and skirts for work). I entered the new location on cap circle ne and greeted by a young woman who was very curt and not very helpful. At all. She acted very put out and annoyed. After answering a few of my questions she walked me to my room and told me to put the provided lotion on my finger nails and toe nails. I undressed, proceeded to pump lotion out of The dispenser and it was empty. I was able to get just enough out to cover my nails. "Great! At least my nails won't be tan" I thought. What she failed to tell me was I needed to put Lotion on my palms as well. Now they are an ugly brownish orange color and I can't get it off. My colleagues will be sure to have a good laugh on Monday. Once the spray was over the video told me to remove my nose filters. I wasn't provided any. Nor was I provided eye protection. I'm cancelling my membership tomorrow and trying somewhere else that has better reviews. I should have read them first. Shame on me. read more

The tanning beds are great but the customer service is terrible. There's a lady who seems to be the manager ( she has long brown hair with highlights, of course doesn't wear a name tag so I haven't caught her name) and every time I come in she is wearing her Apple earphones and is never nice. She never greets anyone, she is not polite, she has terrible customer service skills and the other employees take after her. They make the company look bad as a whole. read more

Super Rude! Received a text message advertising $3 Thursday for spray tans and was rudely informed by the two staff members that only so many characters fit in a text message and you have to buy one spray tan and receive and additional tan for $3. I'd considered this to be bad advertising. It's very disappointing to see how much the customer service has gone down hill over the years. I'd rather spend more elsewhere for better service attitudes. The staff need training on how to talk to customers. read more

My favorite zoom tan in the area! The staff are very kind and helpful and the prices are reasonable. I've had a membership here for the last two years and I don't see myself canceling anytime soon. read more

AVOID THIS PLACE. Go down the street. Go anywhere else. RUDE. Have been with ZoomTan for the past 3 seasons (account is on a monthly auto draft). The last 2 at the 1624 Capital Circle NE location. Went in last week after having not tanned for the past 3 weeks so I was completely pale. Requested a Level 3 Bronze, as always. Left there with no color. Waited 3 hours and went back to ask for a re-spray. Request denied. The clerk called CORPORATE. I asked to speak with the Corporate Rep. but he/she would not speak with me. They simply do not care. I was not allowed another spray. Well, I could have had another spray but I would have to pay $39. I have been paying ZoomTan $39 for the past 3 years. Not sure what it costs them to spray their clients. Not much, I would wager. ZERO ZERO ZERO CUSTOMER SERVICE. I am floored at the attitudes here. From front desk to corporate. Up until last week, I have been mostly happy with the results of the spray tan. The staff there has not always the friendliest, but I overlooked that. Until last week. I am a 50 year old female. This is not a knee jerk, childish reaction. This company has very bad business practices. I did call CORPORATE myself, by the way. I spoke with a CSR there. They DO NOT CARE. Not one bit. I canceled my monthly contract. I will go elsewhere. DO YOURSELF A FAVOR AND GO ELSEWHERE, AS WELL. read more