First time customer. Brooke did a wonderful job cutting my hair! The shop is beautiful and clean.read more

Today, I visited this salon for a full head of highlights with some lowlights. I showed clear…read morereference photos and explained that while I typically receive a bleach and tone, I wanted to add subtle dimension so the grow-out would be softer. I explicitly stated that I still wanted my hair nearly all platinum. After the service was completed and my hair was washed, I immediately mentioned that the color was much darker than expected. I still paid and left because I wanted a second opinion before reacting. When I arrived home, I discovered that bleach had been left on the back of my neck and in my hair, which is unacceptable and concerning from a safety and professionalism standpoint. Upon further inspection, I also realized the final result was significantly darker than my hair was before and did not resemble the photos or description of what I requested. I had specifically asked for the front to remain fully blonde, which it no longer was. I returned to the salon and asked to speak with the owner. I was told she was not present. I explained the issues to another employee, showed the same reference photos again, and pointed out the bleach that had been left on me. I was told the salon does not offer refunds and that someone could redo my hair. I explained that I was not comfortable having the service redone, and I was told they would "wait to see" if the owner responded. While waiting, the employee returned visibly frustrated and stated she "didn't understand what I wanted," despite me calmly reiterating my concerns and showing the photos again. I again requested to speak with the owner directly and asked when she would be available. I was told no--not tomorrow, not later in the week, and not next week--and was informed the salon would be closed for Christmas. I was told I would not be able to speak to the owner at all and should speak to her instead, as she was "like a manager." During this interaction, she dismissed my concern about bleach being left on my skin by saying "that's something that happens." At this point, I felt increasingly uncomfortable due to her tone and behavior. My sister was quietly on the phone for support and did not speak; nevertheless, the employee accused me of involving her and asked me to step outside. I declined because I did not feel comfortable. I was then told I was being combative, which was untrue. Overwhelmed by the hostility and lack of professionalism, I became emotional and began crying. The employee responded by stating she was "done" with me and walked away, leaving me alone and visibly upset in the salon. I have never experienced such unprofessional, dismissive, and hostile behavior in a professional setting--especially one involving chemical services. I will be filing a formal complaint with the Board of Cosmetology and pursuing additional actions as appropriate.

Marissa is an absolute gem! I'm beyond happy I found her. She took her time and made my lashes look…read moreso natural and beautiful. 10/10 experience--I can't wait to come back!

Marissa makes my lashes look fantastic. My lashes took a beating in the past when I got extensions…read morebut she really keeps my lashes healthy. Her prices are terrific!!

The owner knows what she is doing, does an excellent and thorough application, and is very…read moreprofessional. The tan looks great - it doesn't have an offensive odor, it isn't streaky, and it's brown (not orange).

Melissa does a AMAZING job!!!!!! my daughter looked Very natural and wasn't orange or streaked…read more!!!! it lasted over a long hot rodeo weekend!!!! I will only use Melissa for spray tans!!!!!

Best spray tan I've ever had. It looked amazing. Heather made me feel comfortable and she was super…read morenice.

I think this was the best wax I've had outside of Brazil. Heather is super nice and talks you…read morethrough everything. I'm very happy with the service!