I have never used their services in the store (makeup tips, skincare, etc.), but overall, Ulta is a superstore for cosmetic and beauty needs. I do wish they advertised their sales more readily, as many items can be pretty pricey for my taste, but one can always find something they need in that store. When I have gone, it is always tidy and easy to maneuver. read more

I'm glad that we have one in the city, but I found my experience at Ulta to be less than great. A lot of the lower cost make up products are missing from the displays and many of the testers are missing. Many of the items that are in the displays have been opened and are not testers. So you could be buying a dirty product if you're not really careful about what you're picking up. If I were running the store, I would be embarrassed to have most of the lower cost products out of stock when I can walk into a Walmart and most everything is in stock and clean. I purchased a lipstick for pick up and when I got it, it was used. Eww. I brought it back to the store to return and didn't have my phone on me - the manager wasted 20 minutes trying to determine the amount of the return due to me using a 15% coupon on the Ulta app - the return was a huge waste of my time and the person in charge was basically scrounging for pennies when I am high income and spend a lot on makeup annually - 30 minutes of my time is more valuable than two dollars. I'll probably just order online from other stores and have stuff shipped to me. Being able to look at the testers and the swatches in person was really important, but Ulta has almost nothing out for swatching and they had almost no Q-tips for testing. Even if they had run out of the makeup products or there's some sort of supply chain crunch what is their excuse for not refilling the Q-tip containers? I visited on two different days for a couple hours a time and it was empty both times. I feel like it's crazy not to have this available for your customers and shows a lack of care for your customers. I'll probably continue to visit to get a sense of the colors in person, but I don't think they care. read more

I had a hair appointment scheduled and was contacted earlier in the day letting me know that an earlier spot opened up. It wouldn't be with the original hairstylist I had scheduled with, but an earlier appointment was perfect. I appreciated the communication. Keely was my hairstylist and she did a phenomenal job! I showed her an image of how I wanted my hair cut, and explained how I had a botched job overseas. As she began cutting my hair, she would check in and ask if I wanted sections shorter or keep it at the length it was at. I highly recommend booking with Keely, I've already booked my next appointment with her. read more

Ulta Beauty - Hair by Keely M. - Cosmetics & Beauty Supply Near Me - Tallahassee, Florida

The utter lack of customer service was horrifying. Multiple groups of employees were clustered together whilst customers were without assistance. The store was disorganized and I never was even greeted or assisted. Literally drove 30 minutes to walk out after 15 min with zero help. Will NOT return. Staff was sloppy in dress and inattentive. read more

Let me start this by saying I'm makeup illiterate. I came into ulta to get makeup for my upcoming wedding and I am so thankful to have found Dante. He sat with me and found perfect products for me based off of a list I came in with from my sister who lives out of town. Dante was so helpful and kind. Thank you Dante for the help! read more

Great experience. Call and schedule with a consultant for help with makeup, hair, etc. They have a vast selection of everything a girl needs. Checkout was easy. If you haven't done so, get a membership. read more

Passed by because we were in Governors Square and my companion told me she wanted a brush for her eyeshadow palette. Found out that ULTA Beauty was nearby and decided to go there because we thought it was more reasonable than Sephora. We went and turns out it was packed. Moreover, they were lacking quite a few products. Still, service was great. You know, once we could get someone to help. Really wish they had more employees and products, but my companion managed to get a brush she liked well enough and we were eventually helped, so all's well that ends well I suppose? read more

Ulta Beauty - What they were out of. - Cosmetics & Beauty Supply Near Me - Tallahassee, Florida

I usually shop online, but I had to come in and return something and I ended up buying some stuff while I was in the store. I'm going to stick to shopping online. Besides one nice girl that tried to help me, the staff here is rude. They don't like it when you ask questions, and they don't like it when you try to use coupons. As if it's coming out of their check. I told the guy at the register, Amon according to my receipt, that I had a coupon I wanted to use and popped his tongue at me and said "I already pushed it through (????) But ok I guess." I do not recommend this store. read more

My experience was great until I went to check out. Dee was incredibly rude, would not make eye contact, and did not say hello or how are you. She looked at me as if I was non existent and started a conversation with her coworker about sushi. read more

Keely colored my hair and picked out makeup for me She was great ! I feel she's got a real gift with color

I had a 1:00 appointment to have strip lashes applied. The appointment started almost on time (around 1:20ish) because the lady in the chair before me got up in tears and didn't finish getting her hair completed. I thought because I was only having strip lashes glued on I should be okay. Chrystal sat me down and "measured" the lashes only to cut them almost in half. I'm thinking...maybe she knows something I don't. She glues them on and asks me if they feel okay. They didn't feel wrong. I looked in the mirror but my fault for not bringing my glasses. I tipped (shouldn't have) and paid. Get to my truck and look in the mirror. I could see the gap between my eyelid and lash line because she glued the piece of lash to my eyelid. I have someplace to be so I leave and figure I'll make it right with makeup I only need to get through tonight. I run an errand and on the drive home I SEE my right lash in my line of vision. I get in the house and it's hanging sideways because it's about to fall off!!! It's only 2:59 so not even 2 hours after leaving the lashes are on my counter. I call Ulta, get someone on the phone who offers to discount my next service. I let her know I don't ever plan on returning for another service. I would've expected a refund since I paid with card but that was never mentioned. I was told it would be discussed with her so that it doesn't happen again. That was my first and LAST Ulta Salon visit. When you know better - you do better!! read more

Ulta Beauty - Zoom in and look at the lashes!!! - Cosmetics & Beauty Supply Near Me - Tallahassee, Florida

Always a pleasant experience shopping at this Ulta! The employees have been friendly and helpful. The store is busy, but clean and well-stocked. read more

It was my first time at the Ulta Beauty Salon. My appointment was scheduled with Iddy and she was the sweetest person. They have a few different levels of stylists and while I am not sure what level she was it was a $47 price point for the haircut. She cut my hair EXACTLY as I described I wanted it. I showed her a photo in my phone and she matched it! I am between jobs and usually have highlights. With the cut she ended up taking most of the highlight out. I still had some left around my face so the stark difference between those and my natural color was not the best look for me. She used a sage color toner on me and it darkened the highlights down to within a few shades of my natural color. Will definitely be going back to this Ulta Beauty Salon and having Iddly re-color my hair to the bright blonde I miss so much! Thanks for reading! read more

worst haircut I've ever had, the stylist gave me a micro bangs on the first cut and it was too late to fix it (didn't even ask for a bangs), seriously my hair is hacked to pieces.. I'm going to have to wear hats until this shit grows out.. please please never get your haircut here, I've learnt the hard way also this is the first review I've ever done because it was THAT bad read more

I Love this store. Just walking around looking at all the products for every shade of people. And the perfume counter, let's just say I could spend Hours there. read more

I wanted to do something nice for myself, so I booked a blowout three days in advance. I have been looking forward to it all day, only to walk in and hardly be greeted at all, was told to wait about 15 minutes, which I did without a problem. 15, then 20, minutes go by, and the person who greeted me definitely saw me there waiting and rushed past. I noticed they were going to clock out, so I said hey, any idea of how long it will be? So she looks back and then looks at me and says "well I guess I can start with shampooing your hair and putting a treatment in and then she should be done in time to style". It was really obvious that I was the last thing they wanted to deal with in that moment, and so when I have got frustrated and said, I would just come back some other time, all I got in response was "yeah, sorry about that". I understand being sick of the workday, but at least be professional, and acknowledge a paying customer. Very disappointed. I could have found something else in the time that I was left waiting. read more

This review is only regarding a stylist/ makeup artist Iddy Felder. When no one else was available to help me color match, she assisted me and finding my perfect match and the right brush and skin prep for use. She did so without me asking noticing I needed help. She was very kind and knowledgeable and walked with me around the store to make sure I got the proper products and what she used on me. She also took her time helping me understand the proper application process. I would highly recommend going to her if In need of makeup classes or getting makeup done! read more

I went in earlier today and Kelsey was so helpful! The best Ulta employee ever! I needed a new shade of foundation and she did such an amazing job finding my shade! read more

I scheduled an appointment with salon at ulta. Arrived 30 minutes early. 15 minutes after my appointment time, I stood up from waiting area and stared at hairdresser running his mouth last 45 minutes. He finally said I'll be with you in a little bit. Poor customer service. I should have been greated by salon staff within 45 minutes of sitting there. Conversation being held by hairdressers were enough for me to complain to manager and leave. Never going to shop at Ulta again!!! NEVER Ever going to suggest anyone go there. Unprofessional!!! read more

I visited the store today and had a wonderful experience! My sales associates were Hanna and Savannah, and they truly made my visit the best it could be! Savannah was so kind and knowledgeable. Hannah was the manager and helped me with using my birthday and online rewards. I will absolutely be returning again soon! My only qualms with the store is that they are always out of stock of some of my favorite items. read more

Update: Ulta contacted me last week and worked hard to make this awful situation right as best as they could. Even though it was a stressful day as my only baby boy was getting married they still contacted me and made a good faith offer for my inconveniences. Thank you Ulta for stepping up. read more

I have to agree that this Ulta is pretty terrible! And sadly it's the only Ulta in TLH. Came here a couple of times and left empty handed. First of all nothing I need is ever in stock. That's very frustrating. Secondly, you are pretty much on your own and employees never help you unless you go hunt someone down. I never buy prestige brands from Ulta anyways b/c Sephora is my best friend for that. The only reason I come here is because of the coupons I regularly receive from them. Now even with that, I have to reconsider because coming here is such a waste of time. And we all know time is money so Ulta if you don't get your act together I won't return to this particular location anytime soon! read more

Love coming here on Saturday mornings. I can always take my time and look at the newest beauty items.

This is straight up an unfair due to COVID review as I have always enjoyed this stopping experience. It was disappointing as they had to wrap most of not all makeup in a clear wrap. No way to test anything. They did have my fav hair products. I hope COVID ends and they can go on. I would in the future hit their web specials Vs a trip inside. Remember they have a points system. read more

I've never had a bad experience at this Ulta. The workers usually ask if I need help if the stores not too busy, and will leave me to shop when I say I'm good. If they are a little more busy and I do need help, getting their attention is not super difficult and they're always down to answer your questions or help you locate a product. The idea of Ulta in general is pretty great. They have both prestige- less than Sephora but Sephora is a strictly prestige store- and drug store brands- probably more than the average target or drug store- which makes the shopping experience friendly for almost any budget. Where Ulta really beats Sephora is there rewards/points program and their sales game. Sephora is stepping it up with their weekly wow sales, but Ulta does month long beauty steals several times a year that allows you to get amazing products for 40, 50, 60 percent off. It's incredible. They'll also occasionally give you 20% off coupons, including prestige, while Sephora will only do that 2, maybe 3 times a year. Plus, more points you rack up (which they do point multiplier events ALL the time), the more money you can save. I, at one point, had $200+ in points because of all the saving and point multipliers I would use. It's amazing. Customer service ON POINT. read more

I will never shop at this location again. It must be because it's in a college town but this Ulta is the worst. I went in on my birthday to pick up some things I had been wanting for a while and the store was completely packed (which is fine. I get it. It was spring break lol) The workers that help customers 'on the floor' are always very helpful but of course, they watch you like a hawk. I don't mind being watched while I shop (I would never even think of stealing) but how is it that they watch customers constantly and yet I still walked out with TWO products that had both been opened? This has happened to me MULTIPLE times at this location. All of their testers in the 'drug store' section are filthy. Even most of the brand new packages have been opened. I don't like to open any caps or boxes while in the store to check the seals because I don't want the employees to think that i'm trying to open them or steal them, but at the same time I shouldn't have to worry about my BRAND NEW (usually quite expensive) products being tampered with. Like I said, I will never shop at this location again and any shopping I do from now on will be online. read more

This is a medium-sized Ulta location that is very well organized and staffed by friendly employees. Their selection of premium makeup includes Benefit, Urban Decay, Too Faced, and others, but is perhaps smaller than other large Ulta stores. They have a wonderful drugstore selection, as I like to call it, with Almay, Rimmel, and all of the other familiar brands. I haven't used the salon, so I can't comment there...but I'll be sure to update if I do! read more

Ulta Beauty - Check out counter. - Cosmetics & Beauty Supply Near Me - Tallahassee, Florida

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I just moved to Tallahassee and decided to get my hair done at the Salon in Ulta. What a mistake. Over 6 hours and 200$ later I look worse than before. I told the stylist I wanted a subtle baylage and I didn't want it blonde just a lighter brown than my hair. Somehow I ended up with most of my hair looking bright blonde. I use to swear by Ulta's salons now I don't even want to shop there after what has happened to my hair. read more

PLEASE READ!! I went in today to pick up an order that I purchased online during a sale two days ago. When I got to my car, I noticed that one of the items was damaged. I went back inside and asked to exchange my products for an undamaged one. When the cashier rang me up, she said that I will have to pay more for the undamaged product. When I asked her why I am paying more for the same product, she said that because I used a coupon, I would now have to pay full price. It doesn't make sense that now I have to pay more for the same exact product because of the negligence of Ulta and lack of quality control. Unless it's an item that is exclusive to Ulta, don't waste your time here read more

Refund mishap. Returned 50.00 of product. Used my Visa and a Visa gift card. The cashier tossed out the visa gift card after it was used and proceeded to issue a refund when we went back a week or so later on the gift card that was trashed when we first purchased. We didn't realize that she *refunded to the wrong card until later. Now we have no product and are out 50.00. She never asked if we wanted a new gift card or refund to our personal Visa. They need to ask these questions and read the receipts. Now what ? There's a gift card floating in the garbage with around 50.00 on it. Great training don't ya think? *refunded read more

Stopped in because I needed to get some kind of self-tanning cream for my pale skin. I always love to come to Ulta because there are just so many cosmetics to check out. I was on a quick trip this time, so I didn't have time for much browsing. But I did try on a couple of new perfumes and checked out a little clearance area they had set up. I then made my way to the sunless tanning , and I picked out what I needed from the nice selection that they had. I continued on to the checkout area where a very, very friendly young woman assisted me. One of the things I love about Ulta is that they have a loyalty card. I managed to accumulate $3 in savings. Three dollars may not sound like much, but if I saw $3 laying in the street I wouldn't walk past it without picking it up, would you? Overall I had a very good and very quick experience at this Ulta in Tallahassee. read more

Ulta Beauty - It's in the bag, the Ultra bag that is! - Cosmetics & Beauty Supply Near Me - Tallahassee, Florida

Clean and average service. The lines are ridiculous and most of the employees are talking to each other and/or they do not offer help when they sees you looking for a product. read more

Decent option and I shop here to get things I can't find other places. It is not my first choice but it is easy to get in and out. Plus I do like Bed Bath Beyond and Marshall's in the same shopping center for other things. Although this Ulta is a good size store I find the stock to be inconsistent, hit or miss...and sometimes dusty - check the expiration dates! Overall, this store just doesn't seem well run, lines are long and staff is just okay, I'll try to find a manager and they are always more helpful. I've been moving to clean cosmetics and options are limited, of course that is true everywhere, we need more safe products out there. The ones I get here are Tarte First Aid Beauty Juice Beauty Yes to Carrots Burt's Bees If you are interested in more safe cosmetics, download the EWG app and also Think Dirty. read more

Ordered three pairs of lashes and received two at curbside pickup. Couldn't resolve the issue after calling (didn't get the promised callback). Couldn't resolve the issue after making another trip to the store. The only reasons it's not a one-star is that the associates were generally pleasant, and I like Ulta overall. Corporate ultimately resolved the issue. read more

I've visited this location 5-6 times since I've moved here. Of the maybe 8 Ulta stores I've visited up the east coast (VA,GA, FL) this is by far the worst. This place is rarely stocked with anything I need. The employees seem nice when you approach them I have always had a pleasant experience but they don't really go out there way as I have seen at other locations. This location I have always seen clean though. read more

I've been shopping at this Ulta for the past 4 years, and I've never been annoyed so much until today. I went in to buy one item, I knew exactly what I wanted. I was not even there for 10 minutes and five different employees asked me if I needed help. I almost felt harassed. I'd understand if I was in the store for a long time. But I wasn't. If I needed help I would have asked for it. read more

love ULTA so much!!! Glad to see that the store has improved so much! It has only been open 2 years so working out the kinks is always the case with a new business. Love the salon and Skin bar as well! read more

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I was in here yesterday with my daughter. The floor staff was very helpful and accommodating. When it was time to check out is when our experience became unpleasant. The clerk was rude and kept staring at us with a horrible grimace. Not sure what her problem was. I'll never go back. read more

Large, clean store in the Michael's/Bed Bath and Beyond shopping center with great selection, but the staff is generally not friendly and seemingly unenthused about helping. Returns are easy. Plenty of parking. read more

After my dreadful experience at Sephora, it was a pleasure to be greeted by the staff here. I have never had a bad or mediocre experience at Ulta Beauty and I doubt that I ever will. The culture is customer-centered, and inclusive. The staff are diverse and knowledgeable. I don't shop here a lot, but I may have to change it up. The staff engages and they actually smile, almost like they actually enjoy what they do (lol). Needless to say, I bought my perfume (Coach Floral) and my sister got her Marc Jacobs Daisy. We had a very pleasant experience. Highly recommend this location and company. They also do affordable facials (something I learned by speaking with an associate). Great job! I look forward to coming back again!! read more