We have gone sporadically to The Barking Lot for a couple of years now. There was a…read moremiscommunication with the preference card recently and I was less than pleased with the grooming service provided. However, when I called to discuss it with the owner, he was more than happy to help. He went through and investigated the situation/preference cards, did not blame it on staff, all while trying to provide the best customer service he could. They were able to fit my two dogs in last minute which I appreciated and they did an excellent job. Even if it was a sub optimal groom, having an owner who works with customers to try and navigate problems and make them right makes this business stand out. Thank you!

The owner is a really nice guy, he is great to my dogs. They always look great afterread more

Ashland Petco is always welcoming. The store staff is always willing to help. They do have grooming…read moreservices. They have a variety of pets for sale as well.

they will cancel your grooming appointment if your dog is old. My dog is healthy 3 1/2 lbs. she has…read moreno teeth and poor vision but jumps around and is healthy. They will say it is a Petco policy but, I called another Petco- it is a store to store restriction. Must be just this store! PetSmart was happy to take my adorable healthy dog!

Brought my cat, who does not like to be held, to Laura Lee. She did a wonderful job of keeping my…read morecat calm while grooming her. She was very reasonably priced as well. She is wonderful and I would highly recommend her!

I have a long haired cat who really hates having his nails trimmed and refuses to be brushed…read moreanywhere other than his head and chin. Victor, my cat had a lot of painful knots and very long and sharp nails that he wouldn't let me anywhere near. I decided that Victor could benefit from a visit to a professional groomer, someone who could handle a feisty 9 pound cat who gives no warnings before he flashes his razor sharp talons. I called multiple groomers in Richmond but didn't feel comfortable with how they did it. Most, if not all of the places I called mostly groomed dogs, rarely cats. They all wanted me to drop off my cat early in the morning and pick him up hours later. I didn't want my cat waiting who knows how long in a cage with barking dogs within sight, I thought it would be too stressful so I kept looking. I am fortunate to have found Laura Lee. She answered all of my questions over the phone and didn't make me feel like an over protective weirdo. I wanted to wait with/for my cat and be within sight and Laura was fine with that, she actually wanted me there to help my cat not be so stressed out. The area where Laura works is spacious, clean and professional. We discussed how Victor would be groomed, nail trim and a lions cut. Laura must be a cat whisperer because while we were talking she was trimming his nails, I didn't even realize she was doing it until she was done. She didn't need to hold him down or wrestle him to do it, she just trimmed his nails while he stood there. AMAZING! Victor seemed to enjoy getting shaved and only protested a little towards the end. Laura is very gentle and caring and I trust her with my baby. For Victor's entire life (11 yrs) he was a loner and a little grumpy. He preferred to nap alone in hard to reach places and didn't hang out like the other cats. After being shaved he became a social, cuddly bouncy kitten. He became a super sweet cat who wanted to be held and rubbed all the time. If you have a long haired cat I suggest you have him or her shaved/ groomed by Laura. Cats love the way it feels and you will defiantly notice. Laura's rates are also very reasonable. Don't forget to tip!!!

They always take the best care of our dogs. Our dogs are wagging their tails when we pull up. They…read moreare the best.

My husband and I boarded our dog here this past week and I couldn't be happier with her care. I…read morealso had her groomed while she was there and she came home looking precious and they even gave her a cute little Easter bandana. I feel like they really care about her. We called mid-week to "check in" and they told us how she was eating and behaving. Super friendly place with incredibly reasonable prices. Additionally, they offer a 10% off discount if you board your dog for 7 days or more. Will definitely be using the Hanover Humane Society again for grooming and boarding!

Called and emailed to no avail. No one ever returned my reaching out. Don't know if this is even a…read morebusiness anymore.

I have had 12 Dogs in my life...I love them like they were Humans. In my life. I have never…read moreenjoyed a groomer more then Cheyanne. I had 2 Huskies...One of them was paralyzed for the last 2 years of his life. Cheyanne Groomed that Boy perfectly that whole time without complaint....I also have this Giant German Sheppard that we saved from the Pound....He can smell pretty darn bad at times because of unknown condition....and again....Cheyanne took care of that boy as if he were a Police K9.....Her work is also the Best of the BEST!....I'm sad to lose her. If she moves to YOUR Town....be sure to give her a chance....She'll quickly become part of your family as she was with us!....Good Luck Cheyanne!....

I'm new to the area and was hoping to find a good place to go for my pup whenever we have…read morevacations. After my dogs boarding from Friday afternoon to mid Monday morning, I was informed that during his Monday morning bath, the groomer noticed a "hot spot" on his back leg. Upon further examination, it appeared to be an actual wound, not a hot spot. From god knows what. Then as I kept looking him over, I realized he had a giant black spot on his front leg. I thought it was a scab but once I started messing with it, it seemed like gum or some sort of tar. Once that was removed, I noticed his paw. That's when I saw that 3 of his paw pads were stuck together with the same type of tar / gum substance. I had to use a ton of goo gone and patience to get it off him. He does not like his paws being messed with but once he realized I was giving him some relief, the process went smoother. Regardless, I shouldn't have had to do any of that. Disappointed with the level of "care" my pup got and how he was given back to me.

We have been taking our dogs there for over 5 years. Never an issue. As for the lady complaining…read moreabout not taking dog if shots weren't up to date or expiring during their time away. That's a stupid remark. Didn't want to over-vaccinate your dog? Please. There are state guidelines that they must follow. Sounds to me that alot of the complaints are not even legit or petty. And then you have the complaint of someone being charged for dropping off a little early. Well everything is digital nowadays so when you check them in it registers the time. Why didn't you just wait a few more minutes to drop dog off? Again, petty.