Great store to order from! Good deals and fast shipping on my order and my pedal arrived perfectly. Check them out.

Excellent service!!! Great products and a professional staff. Fast, friendly and very knowledgeable! Highly recommend!!!

They sold me a defective guitar and wouldn't offer a replacement. I had to file a BBB complaint and am out $2000. Avoid this seller.

This is a horrible company. The guy that deals with Ebay orders runs a scam where they only refund you a portion of the purchase price. I ordered the item then asked for the shipping address to be changed. They said no then when it got returned he refunded me $181 instead of $269. PayPal flagged them as a scam and we got our money back. I highly recommend you use sweet water or guitar center instead of this horrific place. Below are some of the emails I received from them. So unprofessional. Mistakes happen. All companies are willing to work with you except ZoZo. And the price of the guitar is 269 from all other companies so the shipping cost is a lie. All companies like this get huge discounts on shipping. Other people have reported them to BBB. read more

ZoZo Music - Musical Instruments & Teachers Near Me - San Antonio, Texas

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I was really excited to get into music and they went out of their way to make my experience as awful as possible. I got a bit of money from my dad to get a new guitar and when it finally arrived, the neck and the body of the guitar was loose. I called them to ask if they could replace it and they just blamed me and said they can't cover something I broke. I said it came that way and they said they are not responsible for something the delivery driver broke. I've gotten tons of things shipped to me and this is the first time it's ever arrived broken. But it was their crappy attitude denying me was really the icing on the cake. I was talking to them nice and normal and their attitude was very curt and accusatory. read more

This was the best experience I have had while shopping for musical instruments while in the SanAntonio area. The pricing, knowledge and staff were all outstanding. Highly recommended. Thank you! Alan P read more

Possibly the worst company online. Ignores customers. Doesn't ship merchandise bought. Many weeks later tries to blame postal service for their own mistakes. Avoid this company at all costs, they are worse than awful and they do it completely shamelessly. read more

Not a Authorized Dealer The absolute worst Customer service in history. I ordered a "Original" Floyd rose tremolo arm (18 dollars) for my ESP EII Horizon FRII . When I got the Item it didnt fit into the Tremolo system. I contacted them for a refund and they wanted to charge me for the original 'FREE" shipping and the Return label costs thru their Amazon Storefront "Music Buys" So Myself and Amazon messaged them letting them know this didnt fit the Original Floyd Rose. The guy started emailing me back telling me i dont know what guitar i have lol and that its the "Right" part. then when i answered he just started berating me like a young Kid on Call of Duty. UPDATE: they just emailed me on Amazon and said "Your a joke" Pitiful Customer Service read more

Do not do business with ZoZo Music. Very poor customer service. They are rude, argumentative and extremely unprofessional. Do not waste your time with this business. You will be better served shopping elsewhere. read more

I ordered a left handed acoustic electric guitar on Ebay. It came, I opened it up and plugged it in. The electronics didn't work. So I had to RETURN the guitar. They charged a 20% restocking fee and cost $70.00 to ship back. Total was over 50% of the cost of the instrument. I would have not incurred these fees if the guitar was working. COMPLETE RIP-OFF read more

Purchased a few items online and took a while to get here which was more than likely the USPS! Overall every I got worked and the customer service was good! read more

Incredibly excited I found this place. I swing by every couple of weeks to pick up some new strings and to see what's new. It's so great to have a music store that isn't like the big box guitar store, and I dig it. I ordered a guitar tuner online and I realized ZoZo Music was in San Antonio so I decided to check them out. Super fast shipping first of all, and FREE! And they even cared enough to call and verify my address because I had forgotten to put the apt number and they didn't want my package to be lost. So I visited them afterwards and man!, do they have some cool stuff. I've made several purchases in store since including a beautiful quilt top 7-string shredder, a crybaby wah as well as a sweet distortion effects pedal. They have some high end takamine acoustics I'm saving up for too. I even got my kids a couple 3/4size beginner acoustic guitars with gigbags to match, and I got my youngest a junior drumset ,so we can start a fam jam. ZoZo Music has great gear and as low of a price as I can find...even online!! They never try to just sell me something...they really care for what im trying to do musically. Good guys at ZoZo Music, they always take care of me and have everything I need. Music is life. Life is music. No matter the groove, music is powerful. Thank you to the people at ZoZo Music for being true, sincere stewards of the craft and appreciation of music. read more

Terrible company to do business with. They sent me a damaged product that I purchased off Reverb. They refused to take responsibility for a absolutely terrible packaging job. Had to my refund through reverb. 3 months later they wrote a bogus review of the transaction. This company is so dishonest and sleazy. Buyer beware. Never do business with them again. read more

Usps put parcel in Wong mailbox now I have to pay for it wrong the item is missing and zozo won't refund because eBay said it was delivered now I'm out 17.95 not happy I thought you are supposed to stand behind your customers I can't leave no stars or I would read more

Please beware of this seller. I ordered this product via their Amazon shop online, thinking it would fit my saxophone; however, the product is too small. Even though my saxophone is considered to be an alto sax size (not a tenor sax), it didn't fit at all. However, if you want to return an item to this company, you must be vary cautious. First, make sure that you understand their return policy. They will charge you for return shipping, plus the original shipping costs (even if those costs were free to you). At the moment, I am still trying to figure out, however, how I am still only getting back about 1/4 of the cost of the product. I am currently in correspondence with them to understand how an original price of $74.36 (my cost, including tax) refunded me only $28.23 (tax amount refunded was only 1/3 of the the tax charged). I was shown a shipping cost of almost $8 (one-way), so something is obviously wrong with this picture. The product itself was decent, and will work well for a general student saxophone case. It is lightweight and somewhat sturdy, although the quality you get is certainly only what you pay for. read more

I purchased (2) items online through Ebay, (1) item shipped. Company insists they shipped (2) even though the shipping weight on the postage is for (1) item. Company refused numerous attempts to allow them to make it right. Dishonest group, horrible customer service. Do not recommend buying from this outfit. read more

I was needing specific Springs for my guitar tremolo. I needed a set of name brand, not off brands, Floyd Rose Red high Tension Silencer Springs. This was my second time purchasing from Zozo music. I've read bad reviews about Zozo music but I've only got praises & gratitude to give. They have what I'm needing. They delivered sooner than the delivery ETA date... both times! Prices are competitive. I will return to purchase what I need. read more

I was in dire need of a pitch pipe for singing as it is hard for me to carry a tune in a bucket. Now I no longer have to sing off key!!! Super quick shipping and well packaged for shipping. Will buy from again. read more

ZoZo Sucks! Period. The absolute type of rip-off vendor you never want to deal with. They couldn't care less about their customers. It all about the $$$ with the Zo Zo rip-off. Theses guys are complete assholes who will sell you foreign made defective products and then refuse to guarantee or refund your money. FUCK ZOZO read more

Buyer beware, my tuner arrived with a dead battery. Thank packing slip read " if you're unhappy with your purchase for any reason, please let us know prior to leaving negative feedback and we will do everything we can to make you sure you're 100% satisfied". So I called and the response was. "Well we get them from the manufacture". No offer to reimburse for the battery just an apology. No offer for additional discount on future products. So if you purchase one of these timers from this company make sure you have an extra CR 2032 battery on hand. read more

Phenomenal quality Kyser quick-change capo. Shipping was fast from Zo Zo and the design/quality of this capo is outstanding. Well worth the money. read more

Zozo Music of San Antonio provided excellent customer service for me! I had ordered a chromatic tuner and somehow it arrived in a non-operational mode. I contacted Zozo and I was quickly shipped a replacement as well as being provided with a postage-paid envelope to return the malfunctioning piece. That is not only super service, but I will recommend Zozo Music to all the students in my college music class. read more

I've purchased drum sets and guitars over the years from ZoZo Music and have never had a problem. They have everything you need to start or upgrade your band! INCLUDING great customer service! Thanks ZoZo Music and keep on ROCKIN!! read more

Shop sells broken guitars and they cause the warranty to be voided, as they are not authorized dealers. They have wasted my time and money, don't let them waste yours stay away buy somewhere else. read more

I just read reviews for ZoZo Music because I too have had a terrible customer service experience. I used e-Bay to order some small items at a good price that turned out to be incorrect. I returned the items for a refund and was told the items were not received back even with a tracking number showing delivery. I was told that items returned need to be sent signature required at a cost of more than the items purchased. When I got PayPal and e-Bay involved, I was told I would receive a refund minus the original free shipping and and a 20% restocking fee. I have not received the refund after a month, so this company received the items back and kept my money. If anyone finds something they need in the line of instruments, accessories or music on e-Bay or Amazon FROM ZoZo Music in San Antonio, Texas, I would advise staying clear of mail order business with these people. The customer service is just atrocious. It looks like people who have left better reviews are commenting about wonderful customer service which makes me wonder if they are associated with the company in some way or receive something in return? If this company is so wonderful, why are there not more reviews? read more

zozo music (also Music Buys) is a NON RECOMMENDED source for me. I ordered a retro coil guitar cord. Came with the end broken off and after contacting them it took three days for them to emai me a return address form and I had to pay return postage. My purchase was $13.98 and return postage was $7.53. Iwill NOT buy anything from these guys and if there was a MINUS star rating I would choose it. read more